Customer Ratings & Reviews

Hi AntonioY,

Thank you for the purchase! We're glad to hear that you love your new Sony headphones. With LinkBuds S, you’re always connected to your everyday worlds. Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thank you for choosing Sony!

-David

Hi CherylF,

Thank you for the review and we do apologize for the inconvenience. Check this article regarding the volume issue with your headphones.

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00278107

The manual is available on our Sony support website.

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s

If you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
David

Hi BillyJ,

Fantastic! We are so happy to know your satisfaction with the incredible sound quality, reasonable price, and amazing features of the LinkBuds S. With LinkBuds S, you’re always connected to your everyday worlds. Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi Kevin,

Fantastic! We are so happy to know that your wife loves the amazing performance of the LinkBuds S. With LinkBuds S, you’re always connected to your everyday worlds. Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you so much for the perfect star review and for choosing Sony!

- Romeo

Hi AndyS,

It is unfortunate to know that you are having an issue with your LinkBuds S within a less than a year of use. This is certainly not the experience we were hoping you would have. Please allow us to help you troubleshoot the problem. If you haven't yet, please try performing the steps on these articles to isolate your audio issue with the one side of the LinkBuds S:
There is no sound, or sound is only heard from one side of the earbud headphones (LinkBuds S) - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00278101
Sound skips when using the headphones (LinkBuds S) - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00278106

And as a general recommendation, if you haven't tried yet, we recommend updating its firmware to the latest version. The firmware update improves the functionality and features of the headphones. It also provides fixes to any performance issues that you are encountering.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/downloads

I hope this helps.

Should you more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you, and thank you for choosing Sony.

Best regards,

Romeo
Sony Social Support

Hi Dave, Thank you for choosing Sony. We are sorry to hear that the WFLS900N did not meet your expectations when it comes to the sound quality. 360 Reality Audio is a new music experience using Sony’s 360 three-dimensional audio technology. Positional information is attached to each sound source such as vocals, chorus, and musical instruments, and are placed in a spherical space. This will let you enjoy a growing library of 360 Reality Audio tracks, major artists, frontline contents, as well as legendary catalog contents, through our music streaming service partners. Also, installing the latest software version of the link buds will greatly improve the overall performance of the unit.

If you need further assistance, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi JosephR,

We are very sorry to hear you've experienced those frustrating Bluetooth connection cutouts with your LinkBuds S. It's completely understandable that intermittent audio drops are annoying, and we want to help you resolve this so you can fully enjoy the great sound quality.

Please try these steps, which often resolve connectivity issues and maintain a stable signal:

1. Update the Firmware: Please ensure your headphones are updated to the latest firmware using the Sony | Headphones Connect App.

2. Prioritize Connection Stability: In the Sony | Headphones Connect App, navigate to the sound settings and set the headset to "Priority on stable connection" instead of "Priority on Sound Quality." This setting can significantly reduce audio dropouts in busy environments.

3. Address Interference: Connection stability can be affected by interference. Avoid using the headphones in areas with heavy wireless interference, such as near microwave ovens, crowded trains, or when surrounded by multiple wireless communication audio devices.

4. Reset the Headphones: A simple reset can sometimes clear up connection glitches.
You can start the reset by following the steps here: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html?search=reset%20

If you continue to experience intermittent audio cutouts after trying all these steps, please contact our technical support team for further assistance at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you for considering Sony products!

Regards,
Dominick

Hi Erick, We're sorry to hear about the "wind noise" issue that you've experienced with the Sony Linkbuds S and it had to be returned. This is definitely not the news that we'd like to hear nor the experience we want you to have.
For future reference, we can offer assistance on how to troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam

Hi RonA,
Thank you for sharing your experience with our Sony - LinkBuds S True Wireless Noise Canceling Earbuds. The Linkbuds comes with different earbud tips to match the size of your ears. If you feel like the right size might fall off, twist the headset unit to slide the earbud tip deep into your ear canal. This will help and keep the earbuds on your ear. The size of the left and right earbud tips may be different. The LinkBuds S provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. Hope this helps and thank you for choosing Sony. - Marco

Thank you for the perfect star review, Angel! We are so happy that you are satisfied with the superb performance of your new LinkBuds S. We truly appreciate your feedback with the Sony | Headphones Connect app.

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thanks again for the 5-star rating and for choosing Sony!

- Romeo

Hi UnhappyCamper,
Thank you for reaching out to us. While we are glad you like the stylish design and great sound quality of your Sony LinkBuds S, we're sorry to hear the trouble that you are experiencing with the original and exchanged unit. This is definitely not the experience we want you to have with our product. Allow us to help troubleshoot the problem and turn this to a better experience.

Follow these steps to troubleshoot if the LinkBuds S earbud headphones don't charge:
Make sure the headset is set securely in the charging case.
Be sure to use the supplied USB Type-C cable and check that the cable is firmly connected to the charging case.
If the earbud tips are not properly attached to the headset, the headset may not be charged with the supplied charging case. Check that the earbud tips are attached properly when you store the headset in the charging case.
If earbud tips by other manufacturers are used, the headset may not be charged with the supplied charging case. Be sure to use the supplied earbud tips when charging.
When the charging ports of the headset or the charging case get dirty, the headset may not be charged. Clean the charging ports with a soft dry cloth.
It is recommended to charge in a place with an ambient temperature between 15 °C and 35 °C (59 °F - 95 °F). Efficient charging may not be possible beyond this range.
While charging, be sure to keep the lid of the charging case closed to prevent the battery of the charging case from being wasted.
Reset the headset.
Initialize the headset, and pair the headset and the device again.

For reference, please check these links below:
https://www.sony.com/electronics/support/articles/00278103?utm_source=glean
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537706.html

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi ChulheeY, Thank you for the feedback on your experience with your WFLS900N. The new Sony Linkbuds S noise-cancelling earbuds are designed to block unwanted ambient sounds using active noise canceling technology and is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.

And if the effect of noise canceling is not sufficient, please follow the troubleshooting steps on this link:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537734.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

With LinkBuds S, you’re always connected to your everyday worlds. Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thank you for choosing Sony! -Sam

Hi Roxie,

Thank you for your review. It is unfortunate to hear you are having a charging issue with your LinkBuds S. This is definitely not the experience we wanted you to have with our premium headphones. If you haven't yet, let's try to isolate and fix the problem by following the troubleshooting steps on these articles:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00278103
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537706.html

Should you need more information/technical assistance, please send us an email at socialsupport@am.sony.com with the following details so we can best assist you.

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

I hope this helps you, and thank you for choosing Sony.

Sincerely,

Romeo
Sony Social Support

Hi CarlosH,

Thank you for your review. We are sorry if the noise canceling function of our LinkBuds S didn't live up to your expectations. This is certainly not the experience we were hoping you would have. We greatly appreciate your feedback with the size of the earbuds.

The noise canceling function of these headphones are effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions. To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it. Additionally, the following articles may help you improve your overall noise canceling experience:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537734.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00278108

I hope this helps.

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you for your purchase and for choosing Sony.

- Romeo

Hi DevoeT,

Thank you for sharing your experience with the LinkBuds S, and we are really sorry if you are experiencing some issues. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.

For phone call quality, while we are not sure what brand/model of audio device you have these headphones connected to, you may try performing our suggested troubleshooting steps using this article to isolate the problem:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00278104

For the ability to use only one earbud at a time, as part of normal operation, you cannot use only the left unit of the headset when Service Link is turned on from the “Sony | Headphones Connect” app. And depending on the assignment of the touch sensors and/or the Voice Assistant setting, you may not be able to use only one unit of the headset. To solve this problem, please follow the troubleshooting steps on these articles:
Using only one unit of the headset - https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539672.html?search=using%20one%20headphone
There is no sound or the earbud doesn't work when using one earbud by itself - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00229345

Lastly, as a general recommendation, if you haven't tried yet, we recommend updating the firmware of your unit to the latest version. The firmware update improves the functionality and features of the headphones. It also provides fixes to any performance issues that you are encountering.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/downloads

If there's something we can do to help or you may need more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you, and thank you so much for choosing Sony.

Best regards,

Romeo
Sony Social Support

Hi Robert,

Thank you for bringing this to our attention, and we are really sorry if you are having noise issues with your LinkBuds S. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. If you haven't tried yet, please follow our suggested troubleshooting steps on this article to isolate unwanted noise from your headphones:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00278105

And as a general recommendation, to get the most out of your LinkBuds S, we recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. It also provides fixes to any performance issues you are encountering. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/downloads

We want to make sure you’re taken care of and help check on your headphones. May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.

Case Number (If Any):
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,

Romeo
Sony Social Support

Amazing, Kambu!

We are extremely pleased to know that you are happy and satisfied with the exceptional sound quality and superb performance of our LinkBuds S.

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you for the perfect star review and for choosing Sony!

- Romeo

Hi DenisK, We're so sorry to hear about your experience with the Sony Linkbuds S. We understand how frustrating this must be for you. This is definitely not the news that we would like to hear. Your satisfaction is our priority, and we’re committed to resolving this matter promptly. We encourage you to reach out to our Sony customer support team again, providing details about your concern. Please contact them through this link: https://us.esupport.sony.com/support/s/service?language=en_US or email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Sam

Hi CarlW, We're sorry to hear about your experience with the Sony Linkbuds S. This could be related to the adaptive sound control feature, which adjusts the sound settings based on your activity and location. To resolve this issue, we recommend checking the settings in the Sony Sound Connect app to see if this feature is enabled and adjusting it to better suit your needs. If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi Scott, We are sorry to hear that you are experiencing issues with your LinkBuds S. We would like to ensure that you get assistance regarding your earbuds.

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl