Customer Ratings & Reviews

Hi JOOyekanmi, We're glad that you like the sound quality. We're also happy to hear that you're satisfied with the replacement. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing Sony! Erin

Hi Johnny, thank you for taking the time to write us your feedback. Sony takes into consideration all feedback to improve the performance and quality of our products. We're always looking to make Sony better. For optimum performance, please ensure the software is updated to version 4.1.0. We also recommend checking some troubleshooting steps from the Help Guide below:
https://helpguide.sony.net/mdr/linkbudss/v1/en/index.html

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely, Erin

Hi AndreaB,
Good decision! We are truly delighted that you chose our Sony LinkBuds S and how much you love the style and fantastic audio quality of it. Link your worlds as LinkBuds S switch seamlessly between superlative noise canceling and natural ambient sound. Smart features and settings learn from your behavior and automatically adjust sound settings to provide the right sound for the moment. With an IPX4 water resistance rating, splashes and sweat won’t stop these Sony earbuds so you can keep on moving to the music. A newly developed 5mm driver unit, featuring a high-compliance diaphragm, helps keep the LinkBuds S small while driving your music with rich low frequency bass sound. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion. Thank you for your recommendation and for choosing Sony! - Marco

Hello Cardmom2015,
Great! You made the right choice! We are happy you switched to our Sony - LinkBuds S True Wireless Noise Canceling Earbuds and we're glad that you are loving the sound quality and long battery life of your new Sony WFLS900N. You can take advantage of the Sony | Headphone Connect to set your earbuds to your desired settings. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thank you for choosing Sony! - Marco

Hi LuisJ,
Thank you for your review! We're glad to hear that you enjoy the small size, lightweight design, and sound quality of your Sony LinkBuds S. We also appreciate your feedback on the battery life and occasional disconnection issues when prioritizing sound quality.
If the disconnection issue persists, you may want to check if the firmware is up to date for optimal performance. We’re happy to assist if you need any further support!

If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:

Full Name:
Best Buy Username:
Telephone Number:
Additional Information regarding your experience:

Thank you for choosing Sony, and enjoy your listening experience! -Maria

Thank you for your review of the WF-LS900N, Ethan! It is fantastic to know that you find them light and comfortable for on-the-go use, and that you appreciate the quality you get for the price.

We designed the LinkBuds S to be incredibly small and light for all-day wear, so you can stay connected to your world without ever having to take them out. Your feedback confirms that we've hit the mark on providing a portable and affordable product that doesn't compromise on quality.

Thanks again for choosing Sony! We hope they continue to be a great companion for all your daily adventures.

Best regards,
Gus
Sony Social Media Team

Hi Yesnt, Awesome! We are glad to hear that you are happy with your new LinkBuds S! Thank you for choosing Sony! -Carl

Thank you for your wonderful review, Steve! It is fantastic to know that you found the WFLS900N earbuds to be great in terms of sound quality, connectivity, ease of setup, and battery life. We're also glad to hear you appreciate the fact that you don't need an app to use them. Your positive feedback is greatly appreciated! If you have any further questions or need assistance, feel free to reach out.

Best,
Gus

Hello CarolH,
Nice! Thank you for your purchase and we're glad that you like the sound quality of our LinkBuds S headphone. Thank you for choosing Sony! - Marco

Thank you for your fantastic review, EspeditoH!

We are so thrilled to hear that you love your WFLS900N headphones. It's incredibly rewarding to know that you would confidently recommend them to your family and friends. We designed these headphones to provide a premium and immersive listening experience, and it brings us great satisfaction to know we've succeeded.

Thank you again for choosing Sony and for sharing your experience.

Best regards, Gus, Sony Social Media Team

Hello Darci, We regret to hear you are having an issue with your Sony LinkBuds. Please make sure to update the firmware of your headphones: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/downloads. The software updates improve the general performance of the unit and include key features, applications, and bug fixes. Restart the connected device such as a smartphone or a computer you use, and pair the headset and the device again. Set the headset to “Priority on stable connection”. Bluetooth communications may be disabled, or noise or audio dropout may occur when there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device and in places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc. Make sure the headphones and the charging case have enough charge. Set the headset into the charging case and close the lid of the charging case. You may be able to resolve some issues by setting the headset into the charging case. Despite your concern, it's good to know that you like the noise canceling feature of your LinkBuds S.

Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Vincent

Hi LGWasher, We're glad that you are happy with your purchase. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing Sony! Erin

Thank you for your fantastic review, BrianB!

We are so thrilled to hear that you feel the LinkBuds S are the best earbuds you've ever purchased! It's incredibly rewarding to know that you find them easy to use and that the sound is so great. We designed them to provide a seamless and high-quality audio experience, and it brings us great satisfaction to know we've succeeded.

Thank you again for choosing Sony and for sharing your experience.

Best regards, Gus, Sony Social Media Team

Hi Brad,

Fantastic! We are happy to hear you are enjoying the incredible sound quality and superb performance of your new LinkBuds S. We also appreciate your good feedback with the amazing features like the industry-leading noise canceling, Ambient Sound Mode, and long-lasting battery life of these headphones.

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you so much for the perfect star review and for choosing Sony!

- Romeo

Hi JoseluisN,

We're sorry to hear about the issues with your linkbuds. That's definitely not the experience we wanted you to have. We're here to help.

To address both conditions, the linkbuds disconnecting and the battery issue, restart them by following the instructions in the link below:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html

Perform factory reset as instructed in the link below:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html

Additionally, make sure they are up to the latets version: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/software/00278796

We hope it helps. Thanks for considering Sony products.
-Eliab

Hi Goodstuff, we're glad you are happy with our LinkBuds. The Linkbuds S are the world’s smallest and lightest, noise cancelling, Hi-Res truly wireless headphones. This combines a shape that perfectly matches the human ear with an ergonomic design for a more stable fit. With Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. The LinkBuds S feature an IPX4 splash-proof and sweat-proof design, Adaptive Sound Control, a a smart function that senses where you are and what you’re doing, then adjusts ambient sound settings for the ideal listening experience. Your LinkBuds S are designed for both style and environmental consciousness. Thanks for choosing Sony. ~Earl

Hi MalekA,

Thanks for sharing your review and experience with the LinkBuds S. We're glad that you like the sound quality and noise canceling function of the headphones. Your feedback about the mic function is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).

It is recommended to wear both earbuds properly when on a call. Use a smartphone or mobile phone at least 50 cm (19.69 in.) away from the headset. Noise may result if the smartphone or mobile phone is too close to the headset. You can also check your source device or the app that you are using for mic sensitivity and adjustments.

Additional troubleshooting steps are also available on this link:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537653.html

Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi Alfr, we're glad you like the sound quality and battery of our product. We appreciate your interest your feedback regarding the color variant of your Sony unit. Thanks for choosing Sony. ~Earl

Hi Darin, We're glad that you're enjoying your LinkBuds S. We appreciate your feedback and thank you for choosing Sony. Erin