Customer Ratings & Reviews

Hello rrpecina,
Wow! Thanks for sharing your feedback and we are truly happy that you are pleased with the audio and quality of our Sony LinkBuds S. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing Sony! - Marco

Hi ZACK,
Thank you for reaching out and sharing your experience with your LinkBuds S.

We're truly sorry to hear that you've been experiencing significant battery issues with your right earbud.
To help address this, we will like to suggest a few troubleshooting steps that often resolve battery-related issues:

-Reset the earbuds to factory settings. Find detailed instructions on this link: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html
- Ensure your LinkBuds S have the latest firmware installed via the Sony | Sound Connect app.

If, after trying these steps you continue to experience the same battery drain with your right earbud, please do not hesitate to contact our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony products and for letting us know about this issue.
Best regards,
Estefany

Hi ChristianF,

Fantastic! We are so happy to know your satisfaction with the exceptional sound quality, long-lasting battery life, and reasonable price of the LinkBuds S. With LinkBuds S, you’re always connected to your everyday worlds. Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi ChristopherD, Thanks for the wonderful feedback. The LinkBuds S provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. Thanks for choosing Sony! -Craig

Hi Olka, wow! We're glad you like the sound quality of our product! With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thank you very much for choosing Sony! ~Earl

Hi Anonymous, we're glad you like our product. We understand your concern about the low sound level of your SONY unit. You can find this link helpful for low sound level:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537742.html?search=low%20sound%20level

 Link your worlds as LinkBuds S switch seamlessly between superlative noise canceling and natural ambient sound. Smart features and settings learn from your behavior and automatically adjust sound settings to provide the right sound for the moment. With an IPX4 water resistance rating, splashes and sweat won’t stop these Sony earbuds so you can keep on moving to the music. A newly developed 5mm driver unit, featuring a high-compliance diaphragm, helps keep the LinkBuds S small while driving your music with rich low frequency bass sound. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion. Thank you for choosing SONY. ~Earl

Hi RobertM, Thank you for the 5-star rating! We're glad to hear that you're satisfied with your pruchase. Thanks for choosing Sony! -Sam

Hi CaliCal, We're glad that you like the sound and functionality. We also appreciate your feedback about the notification. Sony values the opinions of customers and is always striving to provide the best experience possible.  With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing Sony! Erin

Hi KiraM,
Thanks so much for the feedback. We're really sorry to hear that the LinkBuds S didn't live up to your expectations with their noise canceling and sound quality. That's definitely not the experience we want you to have.
We have a couple of recommendations that might help improve the noise canceling and sound quality for you.

-Try all the different ear tip sizes. The LinkBuds S come with a few different sizes. Getting a good and tight fit is the secret to getting the best noise canceling and sound.
-Use the Sound Connect app. In the app, you can fine-tune the noise canceling to match your surroundings and adjust the equalizer settings to get the sound just the way you like it. Playing around with these settings can often make a big difference.

If you've already tried these steps and you're still not happy with the performance, we suggest to contact our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

We appreciate you giving Sony a chance with this product.
Sincerely,
Estefany

Hi Egilb, That's really cool! Thank you so much for the 5-stars review and for sharing your awesome experience with our LinkBuds S. We are truly happy to hear you are enjoying the excellent sound quality and overall performance of these earbud headphones. At Sony we strive to put forward the best possible products for our customers. Thank you so much for choosing Sony! -Jess

Hi there,
Great! We are thrilled that you liked our Sony LinkBuds S. Sony LinkBuds S easily connects you to the people you know and listen to your favorite music. The Linkbuds S are the world’s smallest and lightest, noise cancelling, Hi-Res truly wireless headphones. This combines a shape that perfectly matches the human ear with an ergonomic design for a more stable fit. With Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. It has a IPX4 splash-proof and sweat-proof design, Adaptive Sound Control, a a smart function that senses where you are and what you’re doing, then adjusts ambient sound settings for the ideal listening experience. Your LinkBuds S are designed for both style and environmental consciousness. Thank you for your purchase and for choosing Sony! - Marco

Hi Barbarien24, Thanks for the positive feedback! We are happy to hear your purchase went well and you are enjoying the excellent noise cancellation and exceptional sound quality of your LinkBuds S. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thank you for choosing Sony! -Jess

Hi ChrisW,

Thank you for the purchase! We're glad to hear that you love the comfortable design, battery, and sound quality of the headphones. Thank you for choosing Sony!

-David

Hi GrandmasAttic,

Thank you for your review and we are really sorry if you had encountered an issue with the right earbud within 3 weeks of use. That is certainly not the experience we were hoping you would have. We truly appreciate your input with the earbud tip. Regarding the loud ringing or notification sound issue, the following article may help solve this problem:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00229328

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you so much for choosing Sony.

Best regards,

Romeo
Sony Social Support

Hi MusicNerd,

Thank you for the purchase and we're glad to hear that you like the sound quality and smart features of the headphones. We appreciate the recommendation and thank you for choosing Sony!

-David

Hi ThomasS, Awesome! We're delighted to hear that you like the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig

Hi TjH1, We are so glad to hear that you are happy with your new LinkBuds S! Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thank you very much for your purchase and for choosing Sony! -Carl

Hi Pamela,

That's excellent to hear! It sounds like you're very pleased with your Sony WFLS900N earbuds. We're glad to know the sound is good and that the noise cancellation feature is working well for you, providing that immersive and distraction-free listening experience!

Thanks for choosing Sony, have an amazing day!
DiegoV

Hi PalomaM,

Thanks for sharing your review and experience with the LinkBuds S. We're glad that you like the overall volume of the headphones. Your feedback about the design and distorted sound is greatly appreciated. For optimum fit and comfort, make sure that you are wearing the LinkBuds S properly. Having the correct fit will also give you the best sound qualities of the headphones. Make sure to also update the software version for optimum performance (via the Sony Headphones Connect app). For more information, please refer to these links:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000536462.html
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537646.html
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539670.html

Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi P0cket, Thanks for sharing you awesome experience. We are thrilled to know that you like your new Sony LinkBuds S wireless noise cancelng in-ear headphones. Thank you for your purchase. Enjoy! Vincent