Customer Ratings & Reviews

Hi JohnW,

Thanks for sharing your review and experience with the LinkBuds S. Your feedback about its fit is greatly appreciated. For optimum fit and comfort, make sure that you are wearing the headphones properly:

1. Put the headset units into both ears. Put the headset unit with the (left) mark into your left ear and the headset unit with the (right) mark into your right ear. The left unit has a tactile dot.

2. Adjust the fit of the headset to your ears. Twist the headset unit to slide the earbud tip deep into your ear canal.

For more information, please refer to these links:

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00262839

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000536462.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi Jaowens09,

You made the right choice! Link your worlds as LinkBuds S switch seamlessly between superlative noise canceling and natural ambient sound. Smart features and settings learn from your behavior and automatically adjust sound settings to provide the right sound for the moment. With an IPX4 water resistance rating, splashes and sweat won’t stop these Sony earbuds so you can keep on moving to the music. A newly developed 5mm driver unit, featuring a high-compliance diaphragm, helps keep the LinkBuds S small while driving your music with rich low frequency bass sound. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion. Thanks for choosing Sony!

-Ralph

Hi RobertG, Excellent! We're delighted to hear that you are enjoying your new headphones. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing Sony! Erin

Hi MichaelW,

It is unfortunate to hear that you're experiencing a wind noise issue with the right earbud of your LinkBuds S. This is certainly not the news we'd like to hear from you. Let's try to isolate and fix the problem by following the troubleshooting steps on this article:
Noise is heard from the headphones (LinkBuds S) - https://www.sony.com/electronics/support/articles/00278105

If you need more information or technical assistance with your product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
Best Buy Username:
Model Number:
Issue/Concern:
Telephone Number:

We appreciate you and thanks for sharing your input.

Sincerely,

Romeo
Sony social support

Hi Sl1mDigginz,

You made the right choice! We're glad to hear you like the sound and bass quality of the headphones. Link your worlds as LinkBuds S switch seamlessly between superlative noise canceling and natural ambient sound. Smart features and settings learn from your behavior and automatically adjust sound settings to provide the right sound for the moment. With an IPX4 water resistance rating, splashes and sweat won’t stop these Sony earbuds so you can keep on moving to the music. A newly developed 5mm driver unit, featuring a high-compliance diaphragm, helps keep the LinkBuds S small while driving your music with rich low frequency bass sound. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion. We appreciate the recommendation and thank you for choosing Sony!

Regards,
David

Hi Droideka, Great! We're glad that you are enjoying your new headphones. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing Sony! Erin

Hi OscarC, thank you for your comment. We sincerely apologize for the inconvenience you've experienced with your LinkBuds S. We understand how disappointing it can be when a product doesn't perform as expected.
To help resolve this issue, we recommend following these troubleshooting steps:

1. Reset the earbuds. Find detailed instructions here: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html
2. Check for any software updates through the Sony | Sound Connect app and apply any available updates.
3. If the problem persists, consider performing a factory reset on the earbuds: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html

If you continue to experience battery issues after trying these steps, please don't hesitate to reach out to our technical support team for further assistance at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony products and for letting us know about this issue.
Regards,
Estefany

Hi Wahoon, That's very generous of you! We're truly pleased to hear you like your new Sony LinkBuds S and these deliver amazing noise cancellation and superb sound quality. It's good to know that you appreciate the exceptional comfort, especially when using them for long periods of time With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thank you so much for choosing Sony! -Jess

Hi GregH, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your Sony unit. Please isolate the issue by following this link:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi Shani,

Amazing! We're thrilled that you like the fit and sound quality of the LinkBuds S. Thank you for choosing Sony!

-Ralph

Hi TerriD, We're glad that the headphones sounds pretty good during most calls. Are you somehow pertaining to your Bose headphones? If, we recommend leaving your review to their product, surely they'll also be glad to hear positive feedbacks from you. We appreciate you taking the time in writing your review. Sincerely, Erin

Hi LauraD,

Perfect! We're thrilled that you are enjoying the multipoint connection and user-friendly functions of the LinkBuds S. Thank you for choosing Sony!

-Ralph

Hi mike,

Great! We're thrilled that you are enjoying the noise canceling function and sound quality of the LinkBuds S. Thank you for choosing Sony!

-Ralph

Hi Heater,

You made the right choice! We're thrilled that you like the charging time, battery life, and call quality of the LinkBuds S. Thank you for choosing Sony!

-Ralph

Hi Christian,

Thank you for the purchase and we appreciate the 5-star rating! We're happy to hear that you love the comfortable design, sound quality and application of the headphones. Link your worlds as LinkBuds S switch seamlessly between superlative noise canceling and natural ambient sound. Smart features and settings learn from your behavior and automatically adjust sound settings to provide the right sound for the moment. With an IPX4 water resistance rating, splashes and sweat won’t stop these Sony earbuds so you can keep on moving to the music. A newly developed 5mm driver unit, featuring a high-compliance diaphragm, helps keep the LinkBuds S small while driving your music with rich low frequency bass sound. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion.We appreciate the recommendation and thank you for choosing Sony!

-David

Hi SPEED1172, Thanks for the positive feedback! We're glad you like your new earbuds. Enjoy and thanks for choosing Sony. -Craig

Hi JosephF, we're glad you are enjoying our your new Linkbuds! We understand your feedback regarding the buttons of your Sony unit. The Linkbuds S are the world’s smallest and lightest, noise cancelling, Hi-Res truly wireless headphones. This combines a shape that perfectly matches the human ear with an ergonomic design for a more stable fit. With Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. The LinkBuds S feature an IPX4 splash-proof and sweat-proof design, Adaptive Sound Control, a a smart function that senses where you are and what you’re doing, then adjusts ambient sound settings for the ideal listening experience. Your LinkBuds S are designed for both style and environmental consciousness. Thanks for choosing Sony. ~Earl

Hi AsaadA,

You can't go wrong with the Sony LinkBuds S! Get ready to experience amazing sound quality with these headphones. Thank you for choosing Sony!

-Ralph

Hi Vinay, We're glad you like your new earbuds. Enjoy and thanks for choosing Sony! -Craig

Hi VianeyA,

Thanks for sharing your review and experience with the LinkBuds S. It's unfortunate that the battery is not working properly. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).

You may also refer to the troubleshooting steps on this link:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html

Resetting and initializing the LinkBuds may also help resolve the issue:

-Resetting the headset
1. Set one of the headset units into the charging case. Leave the lid of the charging case open.
2. Press and hold the reset button of the charging case for about 20 seconds or more. After about 15 seconds, the indicator (orange) on the charging case flashes slowly for about 5 seconds. Then, the indicator on the charging case turns off and the headset will be reset. When resetting is complete, the indicator (orange or green) on the charging case lights up for about 3 seconds to show the remaining battery charge of the headset, and then turns off.
3. Check that the indicator turns off and then release your finger.
4. Remove the headset unit from the charging case and start the operation again from step 1 with the other headset unit.

-The device registration (pairing) information and other settings are retained. If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.

-Initializing the headset
1. Set the headset into the charging case. Leave the lid of the charging case open.
2. Press and hold the initialize button of the charging case for about 15 seconds or more. The indicator (blue) on the charging case repeatedly flashes twice in a row, and then the indicator (orange) starts flashing.
3. Release your finger within 5 seconds after the indicator (orange) on the charging case starts flashing. When the initializing is complete, the indicator (green) on the charging case flashes 4 times.

-This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the connected device and then pair them again.

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph