Customer Ratings & Reviews

Hi WilliamJ,

Fantastic! We are so happy to know your satisfaction with the exceptional noise canceling feature, outstanding & customizable sound quality through the Sony Headphones Connect app, and amazing call quality of the LinkBuds S.

With LinkBuds S, you’re always connected to your everyday worlds. Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you for the perfect star review and for choosing Sony!

- Romeo

Hi Jailene, Thanks for sharing your experience with the Sony LinkBuds S. We're sorry to hear that your earbuds fall when using them at the gym. If you haven't already, you can visit the links below for detailed instructions on how to change the fitting supporters for your LinkBuds and how to wear them correctly. This will help you obtain optimum fit/comfort. https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000456408.html - https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html
Hope this helps. Thanks and regards, -Craig

Hi DylanD,

You made the right choice upgrading to the Sony LinkBuds S! We're glad that you like the sound quality, noise canceling function, and battery life of the headphones. Thank you for choosing Sony!

-Ralph

That's awesome, RhondaJ! We are thrilled that you love the comfortable fit design and noise canceling feature of these headphones. With the WLFS900N LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you so much for your purchase and for choosing Sony!

- Romeo

Hi nowanairpodguy, We appreciate the feedback and we apologize for the inconvenience that you experienced with your Sony Linkbuds S. We regret to hear that the operating time is short and the battery power only lasts for about 1 hour after using them for 2 years. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. Let's try to resolve this issue by following the troubleshooting steps on this link: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi ItzelC,

Great! We're thrilled that you like the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!

-Ralph

Hi OscarC, thank you for your comment. We sincerely apologize for the inconvenience you've experienced with your LinkBuds S. We understand how disappointing it can be when a product doesn't perform as expected.
To help resolve this issue, we recommend following these troubleshooting steps:

1. Reset the earbuds. Find detailed instructions here: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html
2. Check for any software updates through the Sony | Sound Connect app and apply any available updates.
3. If the problem persists, consider performing a factory reset on the earbuds: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html

If you continue to experience battery issues after trying these steps, please don't hesitate to reach out to our technical support team for further assistance at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony products and for letting us know about this issue.
Regards,
Estefany

Hi MadeleineS, We are sorry to hear that the Linkbuds did not meet your expectations when it comes to functionality and features. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please try the steps on our help guide and article link: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000467224.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00268907

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi BrandonC, thanks for taking the time to write your review on the Sony - LinkBuds S. These earbuds produce an immersive sound quality thanks to the integrated processor V1! We apologize if you've encountered issues while trying to charge the headphones. Here are some steps you can try to fix the problem:
1- Make sure the earbud tips are the original ones and that they are properly attached to the headset
2- Clean the charging ports on the headset and the charging case with a soft dry cloth
3- Always keep the lid of the case closed when charging the earbuds
4- Initialize the headset to restore factory settings, you can check the link below for instructions: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html
We hope these steps help you, in case the issue persists you can contact our technical support team via: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards, -Dominick

Hi DavidK,

Thanks for sharing your review and experience with the Sony LinkBuds S. We regret to hear about what happened to your other headphones. We're glad that you like the fit and weight of the Sony LinkBuds S. Your feedback about the touch controls and noise canceling function is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).

To operate the headset, tap the touch sensor correctly. To operate the touch sensor, tap the touch sensor with your forefinger. Tap the touch sensor with the ball of your finger. If you tap with your nail or fingertip, the headset may not operate. If the headset moves when you tap the touch sensor, the headset may not operate. When tapping the touch sensor 2 or 3 times, tap it quickly with an interval of about 0.3 seconds between taps. For more information, please refer to this link:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539058.html

The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. If any of this is the case, try the following:

-Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different. The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect.
-Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.

When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions. To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.

Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi AdityaK,

Thank you for your review. While we are glad to hear about your satisfaction with the amazing sound quality of your LinkBuds S, we are really sorry if you're experiencing an issue with the battery and Speak-to-Chat function. Please allow us to help you and turn this into a better experience. For the battery life, the usage hours may be different from the time described on the link below depending on the settings for the headset functions & usage conditions.
Available operating time - https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539655.html

The same goes with the speed of energy consumption for the rechargeable battery between the left and right units. This also depends on the settings for the headset functions and usage conditions. To isolate the problem, please refer to this link:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html?search=available

Note:
Either side of the headphones can work as the main unit, and the main unit consumes more power than the other side. Because of this, the remaining battery level may vary between left and right. This is not a malfunction.

As for the Speak-to-Chat function, the Speak-to-Chat mode activates when the headset detects the speech of the person wearing the headset, but in rare cases it may activate in response to vibrations caused by devices such as electric toothbrushes, electric massagers, and electric shavers, or by activities such as brushing your teeth, coughing, or humming. In cases where the Speak-to-Chat mode frequently activates by accident, set Speak-to-Chat to “L Sensitivity”.
ref: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541567.html?search=speak%20to%20chat

And as a general recommendation, if you haven't tried yet, we recommend updating the firmware of your headphones to the latest version. The firmware update improves the functionality and features of the headphones. It also provides fixes to any performance issues that you are encountering.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/downloads

Should you need more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you, and thank you so much for choosing Sony.

Best regards,

Romeo
Sony Social Support

Hi ChristianZ,

Fantastic! We are truly delighted to hear your satisfaction with the small & lightweight design, reasonable price, and superb performance of the LinkBuds S. With LinkBuds S, you’re always connected to your everyday worlds. Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi EliP,
Thank you for your time writing this review. While we are glad you like the quality and sound of your LinkBuds S, we're sorry to hear if the controls did not live up to your expectations. You may refer to this link about the location and parts of the control and using the touch sensor of the earbuds: https://helpguide.sony.net/mdr/linkbudss/v1/en/index.html

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We appreciate your feedback and we do apologize for the inconvenience caused. Thanks again for shopping Sony. - Kris

Hi DavidW We're glad that you are happy with your purchase. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing Sony! Erin

Hi HeathB,

We regret to hear that you are not satisfied with the LinkBuds S. Sony's commitment to customer satisfaction is our top priority.

For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).

It is recommended to wear both earbuds properly. If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. If any of this is the case, try the following:

-Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different.
-The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect.
-Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.

Additionally, you can use the Equalizer/CLEAR BASS setting of the Sony app to fine-tune the sound quality to your needs.

For more information, please refer to these links:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000536462.html
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539670.html
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537734.html

Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi Sierra, We apologize for any inconvenience that you experienced with the Sony Linkbuds S. This is usually not the case for our Sony Linkbuds S nor the experience we want you to have. We take the quality of our products seriously and are sorry to hear about your issue.
For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam

Hi Papa, You've made a great choice! We're so pleased to hear you like the easy Bluetooth pairing and long battery life of your new Sony Linbuds S. The LinkBuds S provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. Your recommendation means a lot to us! Thank you for choosing Sony! -Sam

Hi Alyssa, Thank you for the amazing review! We're thrilled to hear you like the simple and non-flashy design and amazing noise cancellation of your Sony Linkbuds S, especially during your daily commutes. The LinkBuds S provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. Thank you for choosing Sony! -Sam