Customer Ratings & Reviews

Hi AlexanderG, Thank you for the 5-star review of your LinkBuds S. We're truly glad these earbud headphones deliver superb bass and incredible audio quality. With LinkBuds S, you're always connected to your everyday worlds. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thank you for choosing Sony! -Jess

Hi ChristianK, We are sorry to hear that you are experiencing issues with the sound quality of your Sony LinkBuds S. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, If the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities or call performance. If the part of the headset where sound is output is not oriented correctly toward the ear canal, the sound quality may sound poor or the left and right sound localization may sound misaligned.
If any of this is the case, check that you are wearing the headset properly in your ears.

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi Marco,

Thank you for your review. While we are thrilled that you are satisfied with the outstanding sound quality of our LinkBuds S, we are really sorry if you are having an issue with the right earbud within 3 months of use. This is usually not the case and definitely not the experience we wanted you to have. If you haven't tried yet, please follow the steps provided on the articles below as these may help solve the issue:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537720.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00229323
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537646.html

We want to make sure you’re taken care of and help check on your LinkBuds S.

May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,

Romeo
Sony Social Support

Hi Erick, We're sorry to hear about the "wind noise" issue that you've experienced with the Sony Linkbuds S and it had to be returned. This is definitely not the news that we'd like to hear nor the experience we want you to have.
For future reference, we can offer assistance on how to troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam

Hi John,

Very nice! We're glad you love the fit and sound quality of the headphones. Link your worlds as LinkBuds S switch seamlessly between superlative noise canceling and natural ambient sound. Smart features and settings learn from your behavior and automatically adjust sound settings to provide the right sound for the moment. With an IPX4 water resistance rating, splashes and sweat won’t stop these Sony earbuds so you can keep on moving to the music. A newly developed 5mm driver unit, featuring a high-compliance diaphragm, helps keep the LinkBuds S small while driving your music with rich low frequency bass sound. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion. Thank you for choosing Sony!

Regards,
David

Hi JeffO,

Thank you for the review and we do apologize if you're not satisfied with the headphones. If there's something that we can help you with, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
David

Hi Ipod, We are thrilled to know that your new Son LinkBuds S are the best in-ear headphones you have had. Our LinkBuds S offer premium noise canceling to help you focus on your favorite playlist or podcast. They have Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. LinkBuds S also supports High-Resolution Audio Wireless thanks to LDAC, our industry-adopted audio coding technology. Thank you for choosing Sony! Vincent

Thank you for your review, Jason.

While we are thrilled that you are satisfied with the comfortable fit design and exceptional sound quality of our LinkBuds S, we are sorry if you are having an issue when using only the left unit. In the factory settings, the music playback function is assigned to the right unit. When only the left unit is worn in your ear, you will need to operate the connected device to play music. There's good news, however! You can change the function assignments to the touch sensors of the left and right units using the “Sony | Headphones Connect” app. For example, the music playback function that is assigned to the touch sensor of the right unit in the factory settings can be changed to the touch sensor of the left unit. You can also change the settings that do not assign the music playback function, noise canceling function, Ambient Sound Mode and playback volume adjustment function, etc. For more details, please refer to the following links:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539058.html
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539670.html

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

If there's anything we can do to help or you may need more information/technical assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Hope this helps you, and thank you so much for choosing Sony!

Best regards,

Romeo
Sony Social Support

Thank you for the perfect star review, Angel! We are so happy that you are satisfied with the superb performance of your new LinkBuds S. We truly appreciate your feedback with the Sony | Headphones Connect app.

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thanks again for the 5-star rating and for choosing Sony!

- Romeo

Hi ShadI, Thank you for the feedback on your experience with your LinkBuds S. We're sorry to hear that the noise cancellation of this unit did not live up to your expectations. If the effect of noise canceling is not sufficient, please follow the troubleshooting steps on the link below to resolve the issue:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537734.html

For further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

The LinkBuds S provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. Thank you for choosing Sony! -Sam

Hi Susanth,

Thank you for the review and we're glad to hear that you like the price point of the headphones. Your feedback regarding the design and build quality is greatly appreciated. Link your worlds as LinkBuds S switch seamlessly between superlative noise canceling and natural ambient sound. Smart features and settings learn from your behavior and automatically adjust sound settings to provide the right sound for the moment. With an IPX4 water resistance rating, splashes and sweat won’t stop these Sony earbuds so you can keep on moving to the music. A newly developed 5mm driver unit, featuring a high-compliance diaphragm, helps keep the LinkBuds S small while driving your music with rich low frequency bass sound. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion.Thank you for choosing Sony!

-David

Hi ClatonF,

Thanks for commenting. We are thrilled to know that you satisfied with the overall performance of our LinkBuds S. With LinkBuds S, you’re always connected to your everyday worlds. Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

If there's something we can do to help or you may need an information/technical assistance with our product in the future, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you so much for choosing Sony.

Sincerely,

Romeo
Sony Social Support

Hi JoseA,

We are really sorry if the features like the Adaptive Sound Control, Speak-to-Chat, and using only one unit of our LinkBuds S did not meet your expectations. We greatly appreciate your feedback with the color design of the headphones. For your issues, please allow us to help you and turn this into a better experience.

Regarding Adaptive Sound Control, this feature is designed to automatically adjust the sound settings based on your environment to provide the best audio experience. When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions. You can turn off this feature from the Sony | Headphones Connect app.

As for the Speak-to-Chat function, the Speak-to-Chat mode activates when the headset detects the speech of the person wearing the headset, but in rare cases it may activate in response to vibrations caused by devices such as electric toothbrushes, electric massagers, and electric shavers, or by activities such as brushing your teeth, coughing, or humming. In cases where the Speak-to-Chat mode frequently activates by accident, set Speak-to-Chat to “L Sensitivity”.
ref: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541567.html?search=speak%20to%20chat

For the ability to use only one earbud at a time, if you are trying to use the left unit of the headphones, as part of normal operation, you cannot use only the left unit of the headset when Service Link is turned on from the “Sony | Headphones Connect” app. However, you can use only the right unit of the headphones. And depending on the assignment of the touch sensors and/or the Voice Assistant setting, you may not be able to use only one unit of the headset. To solve this problem, please follow the troubleshooting steps on these articles:
Using only one unit of the headset - https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539672.html?search=using%20one%20headphone
There is no sound or the earbud doesn't work when using one earbud by itself - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00229345

Lastly, as a general recommendation, if you haven't tried yet, we recommend updating the firmware of your unit to the latest version. The firmware update improves the functionality and features of the headphones. It also provides fixes to any performance issues that you are encountering.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/downloads

If there's something we can do to help or you may need more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you, and thank you so much for choosing Sony.

Best regards,

Romeo
Sony Social Support

Hi CTB54, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the audio of your Sony unit. Please isolate the issue by following this link:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537646.html

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi RonA,
Thank you for sharing your experience with our Sony - LinkBuds S True Wireless Noise Canceling Earbuds. The Linkbuds comes with different earbud tips to match the size of your ears. If you feel like the right size might fall off, twist the headset unit to slide the earbud tip deep into your ear canal. This will help and keep the earbuds on your ear. The size of the left and right earbud tips may be different. The LinkBuds S provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. Hope this helps and thank you for choosing Sony. - Marco

Hello Clover80,

Thank you for considering Sony products.

We sincerely apologize for the frustration you've experienced with the WF-LS900N. It's concerning to hear about the ongoing disconnections and diminished sound quality, particularly while using the Active Noise Cancellation feature at the gym.

This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.

Best regards,
-Fred

Hi ChulheeY, Thank you for the feedback on your experience with your WFLS900N. The new Sony Linkbuds S noise-cancelling earbuds are designed to block unwanted ambient sounds using active noise canceling technology and is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.

And if the effect of noise canceling is not sufficient, please follow the troubleshooting steps on this link:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537734.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

With LinkBuds S, you’re always connected to your everyday worlds. Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thank you for choosing Sony! -Sam

Hi UnhappyCamper,
Thank you for reaching out to us. While we are glad you like the stylish design and great sound quality of your Sony LinkBuds S, we're sorry to hear the trouble that you are experiencing with the original and exchanged unit. This is definitely not the experience we want you to have with our product. Allow us to help troubleshoot the problem and turn this to a better experience.

Follow these steps to troubleshoot if the LinkBuds S earbud headphones don't charge:
Make sure the headset is set securely in the charging case.
Be sure to use the supplied USB Type-C cable and check that the cable is firmly connected to the charging case.
If the earbud tips are not properly attached to the headset, the headset may not be charged with the supplied charging case. Check that the earbud tips are attached properly when you store the headset in the charging case.
If earbud tips by other manufacturers are used, the headset may not be charged with the supplied charging case. Be sure to use the supplied earbud tips when charging.
When the charging ports of the headset or the charging case get dirty, the headset may not be charged. Clean the charging ports with a soft dry cloth.
It is recommended to charge in a place with an ambient temperature between 15 °C and 35 °C (59 °F - 95 °F). Efficient charging may not be possible beyond this range.
While charging, be sure to keep the lid of the charging case closed to prevent the battery of the charging case from being wasted.
Reset the headset.
Initialize the headset, and pair the headset and the device again.

For reference, please check these links below:
https://www.sony.com/electronics/support/articles/00278103?utm_source=glean
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537706.html

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris