Customer Ratings & Reviews

Hi Lucir, thanks for choosing and purchasing our product. Hope you are enjoying it. We're sorry to hear that you have an issue with your Sony unit. We'll do our best to help you out.

When you have finished using the headset, be sure to set the headset in the charging case. If the headset is placed in the pockets, etc., the headset recognizes that the headset is worn, and it may turn on by mistake. Please make sure to close the lid of the charging case to prevent the battery of the charging case from being consumed. Please follow this link for more information:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000765297.html?search=charging

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi NathanC, Thank you for this amazing feedback! We're extremely happy to hear you love your Sony LinkBuds which feature a comfortable open-ring design that naturally blends your online and offline worlds. It's wonderful to know you are enjoying the audio quality and exceptional comfort for long periods of time. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you for choosing Sony! -Jess

Hi ADesigner, We are glad you are enjoying the all-new Sony LinkBuds which feature a comfortable open-ring design that naturally blends your online and offline worlds. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you for choosing Sony! Erin

Hi ShawnM, Thanks for sharing your experience with the Sony Wireless Linkbuds. We're sorry to hear that you are not impressed with its performance. Kindly check the link below. There are a few steps you can check to improve the battery life of your earbuds : https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000765297.html

If there's something we can do to help or you may need information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you, and thank you so much for choosing Sony.

Best regards,

Craig
Sony Social Support

Hi Runo, Thanks for sharing your experience with the new WFL900 wireless Open earbuds. We're sorry to hear that it didn't meet your expectations. To achieve the best sound qualities of the LinkBuds, make sure that you are wearing the headphones properly. You may find this link helpful:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html

Make sure to download the Sony Headphones Connect app. With the app's Equalizer/CLEAR BASS setting, you can tailor-fit the sound quality to your needs. For more information, please refer to this link:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000447718.html

Additional troubleshooting steps are also available on this link:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445760.html


If the issue with the sound quality is still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.

Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with the WFL900.

Sincerely,
-Craig

Hi Sahat, We regret to hear that the unit had to be returned. If the headset is not worn properly in your ears, you may not obtain proper sound quality or volume. Take not that the volume of our LinkBuds can be adjusted using the Sony | Headphones Connect app. Despite your concern, we are happy that you like the design of our LinkBuds. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. We hope you will consider Sony again in a future purchase. Thank you. Vincent

Hi Bryce,

While we are pleased to know your satisfaction with the exceptional sound quality and superb ambient sound with digital sound feature of our WF-L900 LinkBuds, we are really sorry if they didn't fit you well. This is definitely not the experience we wanted you to have with our premium headphones. Please allow us to help you and turn this into a better experience. If you haven't yet, please perform our suggested troubleshooting steps below to isolate and hopefully fix the problem.

The WF-L900 LinkBuds comes with different sizes of fitting supporter to suit different ear shapes. For optimum fit, comfort, and to keep the LinkBuds from falling out, we always recommend following the steps on these links:
Wearing the headset - https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html
Instructional video - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00275798

Note: M-sized fitting supporters come attached to the left and right units of the headset at the time of purchase. If you feel the size of the fitting supporters does not fit your ears, change the fitting supporters to another size that fits your ears better. The size of the left and right fitting supporters may be different.

You may also find the following articles helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00276822
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00015243

Should you need more information or technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you, and thank you for choosing Sony.

Sincerely,

Romeo
Sony Social Support

Hi Luffybigc19, Thank you for the perfect star rating! We are also glad you are enjoying the all-new Sony LinkBuds which feature a comfortable open-ring design that naturally blends your online and offline worlds. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you for choosing Sony. Erin

Hi TravisM,

Thank you for reaching out to us! This is definitely not the news that we would like to hear. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
David

Hi Sheryl,

Thank you for the feedback. We provide different sizes of fitting supporters. If you feel the size of the fitting supporters does not fit your ears, change the fitting supporters to another size that fits your ears better. The size of the left and right fitting supporters may be different. The fitting supporters are common for both left and right sides.

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000456408.html

Link your online and offline worlds with headphones that keep you in both. The all-new Sony LinkBuds feature a comfortable open-ring design that naturally blends ambient sound with digital sound. Stay authentically connected to everyday life while listening to music, taking calls, gaming, and more, all with dynamic sound. With IPX4 splash resistance and long battery life, LinkBuds keep you ready for anything that life brings. Thank you for choosing Sony!

Regards,
David

HI Sahat,

We're sorry if the volume is low on your headphones. If the headset is not worn properly in your ears, you may not obtain proper sound quality or volume. Check that you are wearing the headset properly in your ears. Set the headset into the charging case and close the lid of the charging case. You may be able to resolve some issues by setting the headset into the charging case.

If the headphones are still with you, we're happy to help you out. Please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
David

Hi RobertH, We’re sorry to hear you did not have a great experience with the sound quality and fit of your Sony Linkbuds. We understand that finding the perfect fit can vary from person to person. We recommend changing the fitting supporters to another size to comfortably and snugly fit your ears and to prevent the earbuds from falling out. You may refer to this link for the instruction manual video and for additional information:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html

For low sound quality issue, please follow the troubleshooting steps on this link:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445760.html

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi AdrianG, Thank you for the positive review! We're very happy to hear that you like the comfortable fit of your new Sony Linkbuds. If you cannot hear a person during a call/low voice from callers, please follow the troubleshooting steps on this link:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445733.html

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Sam

Hi Jeremy0707, We are sorry to hear that you are experiencing issues with the volume level and fit of your WFL900. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please try the steps on our help guide link on how to get a better fit for your WFL900. https://helpguide.sony.net/mdr/linkbuds/v1/en/index.html

For the low volume, please try these steps.

1. If the headset is not worn properly in your ears, you may not obtain proper sound quality or volume.
2. Check that you are wearing the headset properly in your ears.
3. Turn up the volume of the connected device.
4. When the volume adjustment function is assigned to the headset with the “Sony | Headphones Connect” app, you can adjust the volume on the headset during music playback or while talking.
5. Connect the Bluetooth device to the headset once again.
6. The inside of the sound output parts and air holes on the headset are not completely watertight. If any water droplets are left inside the sound output parts or air holes on the headset, the sound level becomes low temporarily, but this is not a malfunction. See “https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000447707.html” and dry the headset as described before use.
7. Set the headset into the charging case and close the lid of the charging case.
8. You may be able to resolve some issues by setting the headset into the charging case.

You may also try resetting and initializing the WFL900 and pair them again with your device.
Please follow these links for resetting and initializing the WFL900
To reset:
https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000449911.html
To initialize:
https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000449912.html

Should you need further assistance, please contact us for help.

Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi Bubba, We are sorry to hear about your experience with your LinkBuds. To unlock more features of your LinkBuds, make sure to use the Sony | Headphones Connect app. For more details, check out this link: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000447718.html. Despite your concern, it's good to know that you like the sound quality of your unit. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience.

Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Vincent

Hi Dedee, we are sorry to hear that the LinkBuds didn't live up to your expectations. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn this into a better experience.

If you feel the size of the fitting supporters does not fit your ears, change the fitting supporters to another size that fits your ears better.
The size of the left and right fitting supporters may be different.
Check that you are wearing the headset properly in your ears.
To wear the LinkBuds,
Check the (left) and (right) marks on the headset.
Check the position relation between the ear and the headset when you put the headset unit into your ear.
Hold the headset with your fingers.
Put the headset units into both ears.
Check if the headset is worn properly.
Ref: https://support.am.sony.com/release/Help_5031118111.pdf

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
BBY Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Erin

Hi Mike, We are sorry if your new LinkBuds do not fit properly on your ears. Please make sure to use the right size of fitting supporters according to the size of your ears and wear them correctly to fit your LinkBuds properly. You can follow the instructions from the links below:

- https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000456408.html
- https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html

Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Vincent

Hi Chongwing, Awesome! We're glad you love the unique open ring driver that links your content and what’s happening in your surroundings especially when you're cycling or any outdoor activities. The all-new Sony LinkBuds features a comfortable open-ring design that naturally blends your online and offline worlds. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thanks for choosing Sony! -Sam