Customer Ratings & Reviews

Hi Charlie, Thank you for the feedback on your experience with your Sony Linkbuds. While we're glad you like the excellent sound quality of this earbusd, we regret to hear you're having issues with the fit. To obtain the best fit and prevent the earbuds from falling out, please try to change the fitting supporters to another size to comfortably and snugly fit your left and right ears.

To find out how to change the fitting supporters and how to properly wear the headset in your ears, please refer to this link:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html

And please watch a short YouTube clip on how to properly fit and wear the LinkBuds by visiting link below:

https://www.youtube.com/watch?v=FT-QIP2FeMM

For further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi LucretiaJ, That's amazing! Good to know you love the open-ear design feature making them great for your lifestyle and outdoor use. We also appreciate that you like the clear, powerful audio and excellent battery life of these WF-L900 LinkBuds. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you so much for your purchase and for the 5-star rating! -Jess

Hi Noah,

We're glad that you like the open-ring design of these open-ear earbuds that naturally blends ambient sound with digital sound. If you have other suggestions or observations, please feel free to post them here.

If you need more information or technical assistance with your product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

We appreciate you and thank you very much for all of your inputs.

Regards,
Jess

Hi Hose99, Great! We are extremely pleased to hear you are enjoying your Sony LinkBuds which feature a comfortable open-ring design that naturally blends your online and offline worlds and you appreciate the dark gray and white colors. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you so much for your purchase and for the 5-star rating! -Jess

Hi Carlos,
Thank you for your time writing this review! We really appreciate you like the great features of your Sony LinkBuds. We are sorry if your ears hurts while wearing the unit. Wearing the headset properly and changing the fitting supporters to another size to comfortably and snugly fit your left and right ears may help if you feel uncomfortable or your ears hurt when wearing the headset. You may use the link as your guide on how to change the fitting supporters and how to wear the headset in your ears: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html

In case you need help with your device, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thanks again for purchasing Sony! - Kris

Hi Carlos,

Thank you for the purchase! We're glad to hear that you like the feature of the headphones. If you feel the size of the fitting supporters does not fit your ears, change the fitting supporters to another size that fits your ears better. The size of the left and right fitting supporters may be different. The all-new Sony LinkBuds feature a comfortable open-ring design that naturally blends ambient sound with digital sound. Stay authentically connected to everyday life while listening to music, taking calls, gaming, and more, all with dynamic sound. With IPX4 splash resistance and long battery life, LinkBuds keep you ready for anything that life brings. Thank you for choosing Sony!

-David

Hi Gabriel, We're glad that you like the LinkBuds. We'll take note of your feedback about the app and pass it along to a relevant department. Thank you for choosing Sony, Erin

Hi JWMc7, Great! We're truly glad to hear these LinkBuds deliver superb features in a uniquely transparent, open ear audio design that links your content and what’s happening in your surroundings. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you for giving the product a perfect rating! -Jess

Hi RobH, Thanks for the wonderful review. We're glad that you're happy with your Sony Wireless earbuds. The all-new Sony LinkBuds feature a comfortable open-ring design that naturally blends ambient sound with digital sound. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. LinkBuds are comfortable enough to wear all the time and smart enough to adapt to your life – keeping you connected to the people and entertainment you love. Thanks for choosing Sony! -Craig

Hi Dillion, While we appreciate your feedback regarding the design of the WFL900 earbuds, we are sorry to hear that you have a rather painful experience with them. These LinkBuds feature an open-ring design that naturally blends your online and offline worlds. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology and also provide crystal clear calls with our Precise Voice Pickup technology, Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience.

For optimum performance, make sure that you are wearing the headphones properly. You may refer to the steps on this link for more information:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html

The overall volume may also vary depending on the source content. To enhanced your listening experience, use the equalizer/CLEAR BASS setting of the Sony Headphones Connect app. Please refer to this link:
https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000447718.html

We also appreciate the feedback about the pricing. You may reach out to your local stores for discounts and sales. In case you need further assistance, please email the below information to socialsupport@am.sony.com.

Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WFL900.

Sincerely,
-Craig
Social Support

Hi Samuel, We are sorry to hear that the WFL900 did not meet your expectations when it comes to the volume level. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please try the steps on our help guide link on how to get a better fit for your WFL900. https://helpguide.sony.net/mdr/linkbuds/v1/en/index.html

For the low volume, please try these steps.

1. If the headset is not worn properly in your ears, you may not obtain proper sound quality or volume.
2. Check that you are wearing the headset properly in your ears.
3. Turn up the volume of the connected device.
4. When the volume adjustment function is assigned to the headset with the “Sony | Headphones Connect” app, you can adjust the volume on the headset during music playback or while talking.
5. Connect the Bluetooth device to the headset once again.
6. The inside of the sound output parts and air holes on the headset are not completely watertight. If any water droplets are left inside the sound output parts or air holes on the headset, the sound level becomes low temporarily, but this is not a malfunction. See “https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000447707.html” and dry the headset as described before use.
7. Set the headset into the charging case and close the lid of the charging case.
8. You may be able to resolve some issues by setting the headset into the charging case.

You may also try resetting and initializing the WFL900 and pair them again with your device.
Please follow these links for resetting and initializing the WFL900
To reset:
https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000449911.html

To initialize:
https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000449912.html

For the low sound quality, please check our help guide link:
https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445760.html

Should you need further assistance, please contact us for help.

Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi EKarlix, Thank you for the 4-star rating! We are so glad to hear that you are happy with the open ear design of your new WFL900. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. -Carl

Hi ILPU, Amazing! We're so glad you love your Sony LinkBuds which feature a comfortable open-ring design that naturally blends your online and offline worlds. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you so much for your purchase and for the 5-star rating! -Jess

Hello taylan, We are glad you like your new Sony LinkBuds. Our LinkBuds headphones feature a comfortable open-ring design that naturally blends ambient sound with digital sound.  Stay authentically connected to everyday life while listening to music, taking calls, gaming, and more, all with dynamic sound. With IPX4 water resistance and long battery life, LinkBuds headphones keep you ready for whatever life brings. Thank you for choosing Sony! Vincent

Hi Notmyfirstpairofheadphone,

Thank you for the 5-star rating! We're glad you like the sound quality of the headphones. Link your online and offline worlds with headphones that keep you in both. The all-new Sony LinkBuds feature a comfortable open-ring design that naturally blends ambient sound with digital sound. Stay authentically connected to everyday life while listening to music, taking calls, gaming, and more, all with dynamic sound. With IPX4 splash resistance and long battery life, LinkBuds keep you ready for anything that life brings. Thank you for choosing Sony!

Regards,
David

Hi ScottM, We’re sorry to hear you did not have a great experience with your Sony Linkbuds. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. We also understand that finding the perfect fit can vary from person to person. We recommend changing the fitting supporters to another size to comfortably and snugly fit your ears and to prevent the earbuds from falling out. You may refer to this link for the instruction manual video and for additional information:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html

For low volume issue, please follow the troubleshooting steps on this link:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445796.html

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi Penev,

We regret to hear that you are not satisfied with the Sony LinkBuds. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).

Make sure that you are wearing the headphones properly. If the headset is not worn properly in your ears, you may not obtain proper sound quality or volume. You may find this link helpful:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html

You also have the option to use the Equalizer/CLEAR BASS function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. Please refer to this link:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000447718.html

Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi TyGray, That's very generous of you! We're truly pleased to hear you love your new Sony LinkBuds and these delivers exceptional comfort and that you are still connected and aware to people and places in everyday life, without ever having to pause your personal soundtrack. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you for choosing Sony! -Jess

Hi GregM, We value your opinion and we would like to apologize if our product did not meet your expectations. While we're glad you like the powerful sound and great noise cancellation, we regret to hear that the size of the earbuds feels too bulky when you're sleeping sideways. At Sony, we are always looking to improve our product quality and features. We have noted your concern and will be sure to forward this feedback to the appropriate department.
The all-new Sony LinkBuds feature a comfortable open-ring design that naturally blends ambient sound with digital sound. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. LinkBuds are comfortable enough to wear all the time and smart enough to adapt to your life – keeping you connected to the people and entertainment you love. Thanks for choosing Sony! -Sam

Hi CaliArtPhotographer,

Amazing! We are so happy to know your satisfaction with the exceptional sound quality and open-ring design that naturally blends ambient sound with digital sound feature of the WF-L900 LinkBuds.

With LinkBuds, you are always connected with your everyday life. Comfortably wear them around the clock as you hear sounds around you transparently, feeling nothing on your ear, while you remain in touch with people and places, without ever having to pause your personal soundtrack. LinkBuds bridge your daily life and the entertainment you love, wherever you go, whatever you do.

Thank you for the perfect star review and for choosing Sony!

- Romeo