Customer Ratings & Reviews

Hi Bets,

Fabulous! We are really thrilled to hear that you are happy and satisfied with the exceptional performance & amazing open-ring design that naturally blends ambient sound with digital sound feature of our WF-L900.

With LinkBuds, you are always connected with your everyday life. Comfortably wear them around the clock as you hear sounds around you transparently, feeling nothing on your ear, while you remain in touch with people and places, without ever having to pause your personal soundtrack. LinkBuds bridge your daily life and the entertainment you love, wherever you go, whatever you do.

Thank you so much for the 5-star review and for choosing Sony!

- Romeo

Hi Kwilli, we understand your feedback regarding our product. Link your online and offline worlds with headphones that keep you in both. The all-new Sony LinkBuds feature a comfortable open-ring design that naturally blends ambient sound with digital sound. Stay authentically connected to everyday life while listening to music, taking calls, gaming, and more, all with dynamic sound. With IPX4 splash resistance and long battery life, LinkBuds keep you ready for anything that life brings. We hope you consider SONY in the future. ~Earl

Hi JacqM,
Thank you for your time writing this review. We're sorry to hear your difficulties and some issues that you are experiencing with your Sony LinkBuds. Allow us to help make this a better experience.

For the proper sound quality, call sound quality, etc. to be effective, make sure that you are wearing the headset properly in your ears. If the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities or call performance. To troubleshoot low sound quality, please try some solutions on this link: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445760.html

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi MichaelM, Thank you for the 5-star rating! We're delighted to hear your purchase went well and you like the excellent ambient sound, comfortable fit, and overall features of your Sony LinkBuds. The Sony LinkBuds feature a comfortable open-ring design that naturally blends ambient sound with digital sound. Stay authentically connected to everyday life while listening to music, taking calls, gaming, and more, all with dynamic sound. With IPX4 splash resistance and long battery life, LinkBuds keep you ready for anything that life brings. Thank you for choosing Sony! -Jess

Hi JoseG,

Amazing! We are so happy to know your satisfaction with the exceptional sound quality, long-lasting battery life, and very comfortable fit design of our LinkBuds.

With LinkBuds, you are always connected with your everyday life. Comfortably wear them around the clock as you hear sounds around you transparently, feeling nothing on your ear, while you remain in touch with people and places, without ever having to pause your personal soundtrack. LinkBuds bridge your daily life and the entertainment you love, wherever you go, whatever you do.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hi semyavuzz,

We're sorry to hear if the fitting supporters hurts your ear. Please allow us to help you and turn this into a better experience. If the headset is out of your ears, you feel uncomfortable when wearing the headset or your ears hurt M-sized fitting supporters come attached to the left and right units of the headset at the time of purchase. When the headset is worn following the procedures described above and you feel the size of the fitting supporters does not fit your ears, change the fitting supporters to another size to comfortably and snugly fit your left and right ears.

Watch the video to find out how to change the fitting supporters and how to wear the headset in your ears.

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html

If the headphones are still with you, we're more than happy to help you out. Please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
David

Hi Ricky,

Thanks for commenting. We are glad to know that overall satisfied with the performance of our LinkBuds. We truly appreciate your feedback with the volume/loudness and when using them while wearing a beanie. For the sound quality/loudness, if the headset is not worn properly in your ears, you may not obtain the correct sound qualities or call performance. If the part of the headset where sound is output is not oriented correctly toward the ear canal, the sound quality may sound poor or the left and right sound localization may sound misaligned. Please check that you are wearing the headset properly in your ears and see if it resolves the problem:
Wearing the headset - https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html

Additionally, the loudness as well as the sound quality of our WF-L900 will also depend on the source that you're playing and audio device that you are using. For additional troubleshooting, you may refer to the following article:
https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445760.html

I hope this helps.

With LinkBuds, you are always connected with your everyday life. Comfortably wear them around the clock as you hear sounds around you transparently, feeling nothing on your ear, while you remain in touch with people and places, without ever having to pause your personal soundtrack. LinkBuds bridge your daily life and the entertainment you love, wherever you go, whatever you do.

If there's something we can do to help or you may need an additional information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you for your purchase and for choosing Sony!

Best regards,

Romeo

Hi Gofer,

We're so sorry to hear if our WF-L900 LinkBuds did not fit your ears well and the volume becomes low. This is definitely not the customer experience we want you to have. If the headset is not worn properly in your ears, you may not obtain proper sound quality or volume. The LinkBuds may also fall out or feel uncomfortable during use if you don't wear the LinkBuds properly or the ear fitting supporters are not correct for your ears.

• Check that you are wearing the headset properly in your ears.
• If you feel the size of the fitting supporters does not fit your ears, change the fitting supporters to another size that fits your ears better.
• After attaching the fitting supporter, check that there is no movement on the LinkBuds. (Shake your head back and forth.)
Note: If they fall off or move in your ears when you shake your head, select a different size. The best fitting supporter may be different for each ear.
• If you wear the headset for a long time, your ears may start hurting. Use the headset while taking breaks periodically.
Please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00275647

For reasons why your ears may hurt when putting on or wearing headphones, you may also find this article helpful: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00015243

Should you need further assistance regarding your concern, you may send us an email at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number

Sincerely,
Jess

Hey Rudy,

Thanks for commenting! We are truly happy that you love the incredible sound quality of your new WF-L900 LinkBuds.

With LinkBuds, you are always connected with your everyday life. Comfortably wear them around the clock as you hear sounds around you transparently, feeling nothing on your ear, while you remain in touch with people and places, without ever having to pause your personal soundtrack. LinkBuds bridge your daily life and the entertainment you love, wherever you go, whatever you do.

Thank you so much for recommending our WF-L900 LinkBuds and for choosing Sony!

- Romeo

Hello BYamas,
Thanks for the feedback and we're glad that you appreciate the quality of our Sony LinkBuds. At Sony, we strive to put forward the best possible products for our customers. and your input regarding wireless charging is highly appreciated. Thank you for choosing Sony! - Marco

Hi Jackson,

We regret to hear that you are not having the best experience with the sound quality of the headphones. To achieve the best sound qualities of the LinkBuds, make sure that you are wearing the headphones properly. You may find this link helpful:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html

Additionally, you can use the Equalizer/CLEAR BASS setting of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. For more information, please refer to this link:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000447718.html

Hope this improves your experience. In case you need further assistance, please email the below information to socialsupport@am.sony.com.

Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with the WFL900.

Sincerely,

-Ralph
Sony Social Support

Hi BradB, We are sorry to hear that you're having issues with your LinkBuds. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better.

May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the LinkBuds

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Erin

Hi Donh, thank you for choosing and purchasing SONY. We're sorry to hear that you have an issue with the fit and wearing these LinkBuds. If you feel the size of the fitting supporters does not fit your ears, change the fitting supporters to another size that fits your ears better. The size of the left and right fitting supporters may be different. The fitting supporters are common for both left and right sides. Please follow these links for more information:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000456408.html?search=fit

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi BigDaddy100, Great! We're pleased to hear that you like the overall features of the LinkBuds and that it is helping you stay fit. Good to know you're enjoying using it, especially when ringing outdoors on your bike. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you for sharing your feedback and for choosing Sony! -Jess

Hi Kiki, thanks for choosing and purchasing our product. We understand your feedback regarding the fit of your Sony unit. Please follow this link when wearing the headset:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html?search=wearing

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi Romyg. We are glad to hear that. Our LinkBuds headphones feature a comfortable open-ring design that naturally blends ambient sound with digital sound.  Stay authentically connected to everyday life while listening to music, taking calls, gaming, and more, all with dynamic sound. With IPX4 water resistance and long battery life, LinkBuds headphones keep you ready for whatever life brings. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent

Hi MadBoooM,

We're glad you like most of the features of your new LinkBuds. We're sorry to hear if the unit did not come with different sizes of fitting supporter. We want to make sure you're taken care of.

For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thanks for sharing your feedback.
-Jess

Hi kevin,
Thank you for reaching out to us. We're sorry to hear that the earbuds won't turn on. This is definitely not the experience we want you to have with us. Allow us to help troubleshoot the unit. If the LinkBuds won't turn on, please make sure that the unit and the charging case is fully charge. Resetting or initializing the headset will also help if the LinkBuds is not working properly. You may use this link and follow the steps to troubleshoot if the unit is not turning on: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445821.html

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.We appreciate you and thanks again for shopping Sony. - Kris

Hi Tati938, we are glad you are enjoying the all-new Sony LinkBuds which feature a comfortable open-ring design that naturally blends your online and offline worlds. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you for choosing SONY. ~Earl

Hi Nope, Thank you for the feedback on your experience with your new Sony Linkbuds. And we're sorry to hear about your issue with the fit of the earbuds. To obtain the best fit and prevent the earbuds from falling out, we recommend you follow the guidelines on the link below to find out how to change the fitting supporters and how to properly wear the headset in your ears.

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html

If following the guidelines on the link didn't resolve the issue, then recommend checking out our other truly wireless earbuds. You may visit this link from our website for more information: https://electronics.sony.com/audio/headphones/c/truly-wireless

But I'd also suggest checking out the WF1000XM4 model. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for sharing your feedback. -Sam