Customer Ratings & Reviews

Hi StephNe,

We're sorry to hear about your issue with the fit of these earbuds. If the headset is not worn properly in your ears, you may not obtain the correct sound qualities or call performance. If the part of the headset where sound is output is not oriented correctly toward the ear canal, the sound quality may sound poor or the left and right sound localization may sound misaligned.

To obtain the best fit and prevent the earbuds from falling out, we recommend you follow the guidelines on the link below to find out how to change the fitting supporters and how to properly wear the headset in your ears.

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html

Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi Acr090816, Thank you for taking the time to review the WF-L900 LinkBuds. With LinkBuds, you are always connected with your everyday life. Comfortably wear them around the clock as you hear sounds around you transparently, feeling nothing on your ear, while you remain in touch with people and places, without ever having to pause your personal soundtrack. LinkBuds bridge your daily life and the entertainment you love, wherever you go, whatever you do. Thanks for sharing this review. Jay

Hi DebraF,

Thank you for the review and we're sorry to hear what happened with your headphones. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
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-David

That's amazing, Vortex! We are thrilled that you are satisfied with the exceptional sound quality and superb performance of your WF-L900 LinkBuds.

With LinkBuds, you are always connected with your everyday life. Comfortably wear them around the clock as you hear sounds around you transparently, feeling nothing on your ear, while you remain in touch with people and places, without ever having to pause your personal soundtrack. LinkBuds bridge your daily life and the entertainment you love, wherever you go, whatever you do.

Thank you so much for the 5-star review and for choosing Sony!

- Romeo

Hi GiannaS,

While we are thrilled to know that you love our products, we are really sorry if our LinkBuds didn't fit you well and that they had to be returned. This is certainly not the news we'd like to hear from you. The WF-L900 LinkBuds comes with different sizes of fitting supporter to suit different ear shapes. For optimum fit, comfort, and to keep the LinkBuds from falling out, we always recommend following the steps on these links:
Wearing the headset - https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html
Instructional video - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00275798

We really appreciate you & your feedback, and we are hoping that you will consider Sony again on your future purchase.

Sincerely,

Romeo

Hi WeirongHuang,

Thank you for the review and we're sorry to hear what happened with the battery of your headphones. Please allow us to help you and turn this into a better experience. Use the supplied USB Type-C cable, to connect the charging case to a USB AC adapter or computer, and check if the case is charging. Clean the charging port of the linkbuds, and check the indicator status on the charging case.

If the earbuds are not well-maintained and foreign substances (such as dust or earwax) build up, the volume may seem lower than usual or not heard at all, they may not charge properly, or the water resistant or dust proofing performance may be affected. We recommend you care for the headphones regularly to prevent these issues.

Use a soft dry cloth or cotton swab. Clean the charging port or USB port cover. Clean the contact points on the charging case with a dry soft cloth or cotton swab. Clean the contact points on the earbud headphones with a dry soft cloth or cotton swab.

If you need further assistance, we're more than happy to help you out. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "(select your product type)" and from there you'll see different ways to contact us.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Name:
BestBuy Username:
Model Number:
Question/concern:
Telephone Number:

Regards,
David

Hi Thomas,

While we're glad that you appreciate the unique open-ring design, we regret to hear if you find the LinkBuds sound quality subpar and they did not fit you well causing them to fall out. We’d love to help you troubleshoot your problem to make sure your LinkBuds is great.

If the headset is not worn properly in your ears, you may not obtain the correct sound qualities or call performance. If the part of the headset where sound is output is not oriented correctly toward the ear canal, the sound quality may sound poor or the left and right sound localization may sound misaligned. The LinkBuds may also fall out or feel uncomfortable during use if you don't wear the LinkBuds properly or the ear fitting supporters are not correct for your ears.

Medium-sized (M) ear fitting supporters are attached to the LinkBuds at the time of the purchase. If they are too big or too small, select a different fitting supporter to help the LinkBuds fit better and feel more comfortable. We recommend starting with the larger sizes and working your way down to the smaller sizes until you find the best fit.

Please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00275647

For detailed instructions on how to properly fit and wear LinkBuds Truly Wireless Earbuds, please watch this instructional video: https://www.youtube.com/watch?v=FT-QIP2FeMM

For low sound quality, please check our help guide link to isolate and troubleshoot the issue: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445760.html

If you need further assistance regarding your product, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi theZumpano, We are extremely pleased to hear you are enjoying the all-new Sony LinkBuds which feature a comfortable open-ring design that naturally blends your online and offline worlds and you appreciate the assortment of ear fitting supporters in various sizes to ensure there is a great fit for all ear sizes. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you so much for your purchase and for the 5-star rating! -Jess

Hi Michael,
Thank you for the 5-star rating! We're dlighted to hear you like the ambient sound, comfortable fit, and volume level of your Sony LinkBuds. The all-new Open-Ear Earbuds feature a comfortable open-ring design that naturally blends ambient sound with digital sound. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. LinkBuds are comfortable enough to wear all the time and smart enough to adapt to your life – keeping you connected to the people and entertainment you love. Thanks for choosing Sony! - Kris

Hi JoshuaP, thanks for commenting! We're extremely pleased to know your satisfaction with the very comfortable fit design of your LinkBuds. We greatly appreciate your input. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo

Hi Izpapicho, We're sorry to hear that you're having issue with the WF-L900 LinkBuds. You can isolate this issue by following the Headphones Troubleshooting Guide: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00204483.
If you are unable to resolve your concern, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WFL900:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Jay

Hi lunchbox, while we're glad that you like the features and design, we regret to hear that you're having trouble charging one of the earbuds. This is definitely not the news we'd like to hear from you. We'd love to help and turn your experience around.

We have some troubleshooting steps available on the Help Guide that may help fix the problem. For reference, please check: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445822.html



If this does not help, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely, Erin

Hi TheFinalTest, We're sorry to hear about your disappointment. This is definitely not the experience we wanted you to have. Resetting/Initializing and making sure your device has the latest firmware could have help resolve your concern. Regardless, we'll take this as feedback as it can help us improve in the future. We hope you'd still consider our products in your future purchase. Thanks and regards, -Craig

Hi BaasandorjC, We apologize for the discomfort and connectivity issue you experienced with your Sony Linkbuds. We understand the importance of having a comfortable fit and seamless connectivity. We recommend changing the fitting supporters to another size to comfortably and snugly fit your ears and to prevent the earbuds from falling out. You may refer to this link for the instruction manual video and for additional information:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html

And for Bluetooth connecitivty issues, please refer to these links:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445717.html

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445787.html

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Sam

Hi Ryan,

Thanks for reaching out to us with your concern. We're so sorry to hear the left earbuds contact sensor has come loose and you're hearing unwanted noise on your LinkBuds. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your earbuds has a 1-year warranty from the date of purchase. Allow us to help and turn this into a pleasant experience.

If you hear buzzing, popping, crackling, or vibration noises from your Bluetooth headphones that sound different than the more common static or distortion sounds caused by environmental interference issues, contact our Product Support team or please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Hope to hear from you soon.

Sincerely,
Jess

Hi Resv,

While we're happy you like that they are small and light and amazing for calls, we're sorry to know if the available operating time is short or the battery power does not last long. Check the Available operating time in your model's Help Guide for operating times of the headphones on a fully-charged battery.
Ref: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000447703.html

If you set the following functions, the available operating time of the battery becomes short.

• Equalizer
• DSEE
• Speak-to-Chat
• Function to launch the voice assist function by your voice
• Service Link
•Sound quality mode during Bluetooth playback: Priority on sound quality

If you run the above settings at the same time, the available operating time of the battery becomes even shorter.
Note: Be sure to store the headphones in the charging case after use. If the headphones are placed in a pocket or bag, they may recognize that they are being worn and turn on by mistake.

For additional information, refer to this helpful link: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000449917.html

We also recommended updating the firmware of the headphones (via the Sony Headphones Connect app) for optimum performance. The software update improves the general performance of the unit and includes key features, applications, and bug fixes.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/downloads

Should you need further assistance, please let us know so we can turn your experience around. You may send us an email at socialsupport@am.sony.com with the following details:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi Unknown,

We regret to hear if the LinkBuds did not fit you well causing them to fall out. Allow us to help you and turn your experience around. If the headset is not worn properly in your ears, you may not obtain the correct sound qualities or call performance. The LinkBuds may also fall out or feel uncomfortable during use if you don't wear the LinkBuds properly or the ear fitting supporters are not correct for your ears.

• Check that you are wearing the headset properly in your ears.
• Select a different size fitting supporter and align the protruding part of the LinkBuds with the cutout on the fitting supporter. Make sure to insert the fitting supporter completely.
• After attaching the fitting supporter, check that there is no movement on the LinkBuds. (Shake your head back and forth.)
Note: If they fall off or move in your ears when you shake your head, select a different size. The best fitting supporter may be different for each ear.

For detailed instructions on how to replace ear fitting supporters and wear LinkBuds Truly Wireless Earbuds, please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00275647

LinkBuds keep you connected and in control of your everyday music by combining superior fit, open-ear styling with high call and sound quality. Should you need further assistance, you may send us an email at socialsupport@am.sony.com with the following details:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number

Regards,
Jess

Hi jcc1138, we're glad you are enjoying our newest product. We're sorry to hear that the left does not fit properly on your ear. We suggest following this link:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html

he LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you for choosing SONY. ~Earl

Hi TXHome,

Thanks for reaching out to us with your concern. We're sorry to hear if the LinkBuds did not fit you well causing them to fall out and you're considering returning the unit. Allow us to help you and turn your experience around. The LinkBuds may also fall out or feel uncomfortable during use if you don't wear the LinkBuds properly or the ear fitting supporters are not correct for your ears.

• Check that you are wearing the headset properly in your ears.
• Select a different size fitting supporter and align the protruding part of the LinkBud with the cutout on the fitting supporter. Make sure to insert the fitting supporter completely.
• After attaching the fitting supporter, check that there is no movement on the LinkBuds. (Shake your head back and forth.)
Note: If they fall off or move in your ears when you shake your head, select a different size. The best fitting supporter may be different for each ear.
• If you wear the headset for a long time, your ears may start hurting. Use the headset while taking breaks periodically.
Please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00275647

The LinkBuds support Sony Headphones Connect app that allows you to customize audio settings and Google’s helpful new Fast Pair feature. It lets you easily locate where you left your headphones by tone sound, or checking their last known location in Google’s Find My Device app on your smartphone.

If you still have the unit and you need further assistance, you may send us an email at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number

Sincerely,
Jess