Customer Ratings & Reviews

Hi Matt, That's awesome! We're extremely glad you are very pleased with the superb features and you are enjoying the comfortable open-ring design that naturally blends your online and offline worlds. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you so much for choosing Sony! -Jess

Hello Nick, We are sorry to hear that your LinkBuds are not very comfortable for you. This is definitely not the customer experience we want you to have. Please make sure to use the right size of fitting supporters for your LinkBuds according to the size of your ears and wear them correctly to be more comfortable. Check out the links below for more details:

-https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000456408.html
-https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html

Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Vincent

Hi Bluebird63003, we regret to hear that the LinkBuds had to be returned. This is definitely not the experience we'd like you to have. These do not include the noise canceling feature. However, these earbuds feature Adaptative Volume control that automatically optimizes volume based on your environment, and it adjusts to lower volume in quieter places and higher volume in noisier situations.

You may consider getting our WF1000XM4 our industry-leading, noise-canceling Truly Wireless headphones. These headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8-hour long battery with noise canceling, IPX4 water resistance and easy wireless charging.

We are sorry for the inconvenience and we hope you'll consider Sony in your future purchases.

Regards,
Erin

Hi RaychellB, we're sorry to hear that you have an issue with the fit of your SONY unit. If you feel the size of the fitting supporters does not fit your ears, change the fitting supporters to another size that fits your ears better. Please check these links for more details:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000456408.html

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html?search=wearing

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi SherrieR, We apologize for any inconvenience that you experienced with your Sony Linkbuds. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. For low volume issue, please follow the troubleshooting steps on this link:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445796.html

We also understand that finding the perfect fit can vary from person to person. We recommend changing the fitting supporters to another size to comfortably and snugly fit your ears. You may refer to this link for the instruction manual video and for additional information:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html

For further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Sam

Hi Good,

We're so sorry to hear if you find the LinkBuds sound quality poor and they did not fit you well causing them to fall out. This is definitely not the customer experience we want you to have.

If the headset is not worn properly in your ears, you may not obtain the correct sound qualities or call performance. If the part of the headset where sound is output is not oriented correctly toward the ear canal, the sound quality may sound poor or the left and right sound localization may sound misaligned. The LinkBuds may also fall out or feel uncomfortable during use if you don't wear the LinkBuds properly or the ear fitting supporters are not correct for your ears.

Medium-sized (M) ear fitting supporters are attached to the LinkBuds at the time of the purchase. If they are too big or too small, select a different fitting supporter to help the LinkBuds fit better and feel more comfortable. We recommend starting with the larger sizes and working your way down to the smaller sizes until you find the best fit.

Please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00275647

For detailed instructions on how to properly fit and wear LinkBuds Truly Wireless Earbuds, please watch this instructional video: https://www.youtube.com/watch?v=FT-QIP2FeMM

For low sound quality, please check our help guide link to isolate and troubleshoot the issue: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445760.html

Should you need further help, please let us know so we can turn your experience around. You may send us an email at socialsupport@am.sony.com with the following details:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi AbrahamB,

While we're glad you like the open-ear design, we regret to hear if you find the LinkBuds sound quality poor. Allow us to help you and turn your experience around. If the headset is not worn properly in your ears, you may not obtain the correct sound qualities or call performance. If the part of the headset where sound is output is not oriented correctly toward the ear canal, the sound quality may sound poor or the left and right sound localization may sound misaligned.

If the sound quality is poor, the bass sound is not effective, or the sound is too low, please make sure to follow the troubleshooting steps from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00276486

Make sure to update the firmware of the headphones by performing a software update (via the Sony Headphones Connect app) for optimum performance. Doing so may resolve the issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/downloads

Should you need further assistance, please email the below information to socialsupport@am.sony.com.

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi AdamD, Thank you for telling us about your experience with your Sony LinkBuds. We are extremely pleased to hear you are enjoying the Sony LinkBuds which feature a comfortable open-ring design that naturally blends your online and offline worlds and you appreciate the features of this unit. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you so much for your purchase and for the 5-star rating! -Jess

Hi Desmeneflous, thank you for choosing and purchasing our product. We're sorry to hear that you have an issue with the fit of your SONY unit. If you feel the size of the fitting supporters does not fit your ears, change the fitting supporters to another size that fits your ears better. Please check this link for more information:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000456408.html?search=fit%20

If your voice does not reach the person during a call of your voice is low on the caller’s side, please isolate the issue by following this link:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445733.html

We have our Support team that is always happy to assist you. If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi Spooder,

Thank you for telling us about your experience so far with your LinkBuds. We're truly delighted to hear you're enjoying everything, especially the incredible features, comfortable open-ring design, and that you are connected and aware to people and places in everyday life, without ever having to pause your personal soundtrack. LinkBuds bridge your daily life and the entertainment you love, wherever you go, whatever you do.

The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you.

Thank you so much for choosing Sony!
-Jess

Hi Susan, Thank you for this amazing feedback! We're delighted to hear you are enjoying the amazing features of your Sony LinkBuds which feature a comfortable open-ring design that naturally blends your online and offline worlds. Glad to know you like the ease of use and overall performance of the unit. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you for choosing Sony! -Jess

Hi JohnStevensonJr, That's very generous of you! We're truly pleased to hear you love your new Sony LinkBuds and that you are connected and aware to people and places in everyday life, without ever having to pause your personal soundtrack. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you for choosing Sony! -Jess

Thanks for the 5-star review, Los24! The all-new Sony LinkBuds feature a comfortable open-ring design that naturally blends your online and offline worlds. It also provides crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. Plus, these LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you.

Thank you for your purchase and for choosing Sony!

- Romeo

Hi TerryS,

Thank you for this amazing feedback! We're extremely happy to hear you love your new Sony LinkBuds which feature a comfortable open-ring design that naturally blends your online and offline worlds. It's great to know you are enjoying the exceptional comfort for long periods of time and you are connected and aware to people and places in everyday life, without ever having to pause your personal soundtrack. You can use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs.

The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you for choosing Sony! -Jess

Hi TerrellW,

We regret to hear that you are not satisfied with the Sony LinkBuds. Your feedback is extremely important to us and is very much appreciated. For optimum fit and comfort, make sure that you are wearing the earbuds properly. M-sized fitting supporters come attached to the left and right units of the headset at the time of purchase. When the headset is worn properly and you feel the size of the fitting supporters does not fit your ears, change the fitting supporters to another size to comfortably and snugly fit your left and right ears. For more information, please refer to this link:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html

Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi Eisai,

We do apologize if the headphones are not comfortable. Please allow us to help you and turn this into a better experience. If the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities or call performance. If you feel the size of the fitting supporters does not fit your ears, change the fitting supporters to another size that fits your ears better.

More details: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000456408.html

For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
David

Hi Ivan,

This is not the experience that we want you to have. For optimum fit and comfort, make sure that you are wearing the LinkBuds properly. Please refer to this link for more information:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html

You may also find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00275798

Hope this improves your experience. In case you need further assistance, please email the below information to socialsupport@am.sony.com.

Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WFL900.

Sincerely,

-Ralph
Sony Social Support

Hi EduardoEnrique,

We're sorry to know if the available operating time is short or the battery power does not last long. Check the Available operating time in your model's Help Guide for operating times of the headphones on a fully-charged battery.
Ref: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000447703.html

• Equalizer
• DSEE
• Speak-to-Chat
• Function to launch the voice assist function by your voice
• Service Link
• Sound quality mode during Bluetooth playback: Priority on sound quality

If you run the above settings at the same time, the available operating time of the battery becomes even shorter.
Note: Be sure to store the headphones in the charging case after use. If the headphones are placed in a pocket or bag, they may recognize that they are being worn and turn on by mistake.

For additional information, refer to this helpful link: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000449917.html

We also recommended updating the firmware of the headphones (via the Sony Headphones Connect app) for optimum performance. The software update improves the general performance of the unit and includes key features, applications, and bug fixes.

We regret to know that the unit had to be returned. We hope you will consider Sony again in a future purchase.

If there is something that we can help you with, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi Gary, Thank you for the feedback on your experience with the Sony Linkbuds. This is definitely not the experience we want you to have. To ensure optimal listening experience, please try to download the Sony Headphones Connect app, this app has a built-in equalizer that lets you adjust the bass level and fine tune the music to your liking. You can also find additional troubleshooting steps on this link to better improve the sound quality of your earbuds: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445760.html

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hello Devildoll, We are thrilled that you like your all-new Sony LinkBuds. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. They feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. Thank you for choosing Sony! Vincent