Customer Ratings & Reviews

Hi Smify,

While we are thrilled to know that you are satisfied with the outstanding sound quality and you love the open-ring design of our LinkBuds, we are really sorry if you are encountering an issue when using them for phone calls. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. The issue you are encountering may have been caused by the Bluetooth device settings or a temporary malfunction that can be fixed by performing a troubleshooting. If you haven't tried yet, please follow the steps on this article and see if it resolves the problem:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00276317

Should you need more technical assistance or information with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

I hope this helps, and thanks for choosing Sony!

Best regards,

Romeo
Sony Social Support

Hi PrasunShresthe, While we're glad that you like the sound quality. It is frustrating that the WFL900 breaks easily. This is definitely not the news we'd like to hear from you. May we contact you to help and get more information? If, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely, Erin

Hello Rbng,
That's nice! Thank you for choosing Sony WFL900/H as your first owned open back headphone. We're truly happy that you like the audio quality. We're glad that you were able to maximize the use of the app to suit your audio preferences. The Sony LinkBuds feature a comfortable open-ring design that naturally blends ambient sound with digital sound. Stay authentically connected to everyday life while listening to music, taking calls, gaming, and more, all with dynamic sound. With IPX4 splash resistance and long battery life, LinkBuds keeps you ready for anything that life brings. Thank you for choosing Sony! - Marco

Hi MzLady,

Thank you for telling us about your experience with your LinkBuds. We're sorry to learn you've been running into difficulty. If the headset is not worn properly in your ears, you may not obtain the correct sound qualities or call performance. If the part of the headset where sound is output is not oriented correctly toward the ear canal, the sound quality may sound poor or the left and right sound localization may sound misaligned. Make sure to turn on Speak-to-Chat mode. To activate the Speak-to-Chat mode, Speak-to-Chat must be enabled in advance. In the factory settings, Speak-to-Chat is disabled. To enable, change the setting with the “Sony Headphones Connect” app. And these also take to custom equalizing within the app. The LinkBuds have the ability to adjust the equalizer in the App to preset settings or save your own custom equalizer settings.

Stay connected and aware to people and places in everyday life, without ever having to pause your personal soundtrack. LinkBuds bridge your daily life and the entertainment you love, wherever you go, whatever you do. Thank you for sharing your feedback and for choosing Sony! -Jess

Hi Nate, Thank you for taking the time to review the Sony LinkBuds. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. Thanks for choosing Sony. Jay

Hi Carbon, Fantastic! We're really happy to hear you love everything about our LinkBuds, especially the incredible sound quality, amazing comfort, and you feel this is the best sounding wireless open-ear earbud headphones that you've owned. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you so much for sharing this awesome feedback! -Jess

Hi Pterporker, we're glad you are enjoying your new earbuds. Link your online and offline worlds with headphones that keep you in both. The all-new Sony LinkBuds feature a comfortable open-ring design that naturally blends ambient sound with digital sound. Stay authentically connected to everyday life while listening to music, taking calls, gaming, and more, all with dynamic sound. With IPX4 splash resistance and long battery life, LinkBuds keep you ready for anything that life brings. Thank you for choosing SONY. ~Earl

Hi AdamR,

We're so sorry to hear our WF-L900 LinkBuds did not fit you well causing them to fall out. The LinkBuds may fall out or feel uncomfortable during use if you don't wear the LinkBuds properly or the ear fitting supporters are not correct for your ears. We have a recommended way of wearing these open-ear earbud headphones. Please make sure to follow the guide from these links:

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00275647
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00275798

• Check that you are wearing the headset properly in your ears.
• If you feel the size of the fitting supporters does not fit your ears, change the fitting supporters to another size that fits your ears better.
• After attaching the fitting supporter, check that there is no movement on the LinkBuds. (Shake your head back and forth.)
Note: If they fall off or move in your ears when you shake your head, select a different size. The best fitting supporter may be different for each ear.

Despite your concerns, it's wonderful to know you are enjoying the exceptional audio and call quality of the unit. Thanks for your feedback and for choosing Sony! -Jess

Hi Aryonna,

We're so sorry to hear if an earache occurs when putting on our WF-L900 LinkBuds and they did not fit your ears well. This is definitely not the customer experience we want you to have. The LinkBuds may fall out or feel uncomfortable during use if you don't wear the LinkBuds properly or the ear fitting supporters are not correct for your ears.

• Check that you are wearing the headset properly in your ears.
• If you feel the size of the fitting supporters does not fit your ears, change the fitting supporters to another size that fits your ears better.
• After attaching the fitting supporter, check that there is no movement on the LinkBuds. (Shake your head back and forth.)
Note: If they fall off or move in your ears when you shake your head, select a different size. The best fitting supporter may be different for each ear.
• If you wear the headset for a long time, your ears may start hurting. Use the headset while taking breaks periodically.
Please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00275647

For reasons why your ears may hurt when putting on or wearing headphones, you may also find this article helpful: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00015243

In any case that you need our assistance, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
Jess

Hi Rich, we're glad you like our product. We understand your feedback regarding the battery of your Sony unit. Please follow this link to isolate the issue:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000765297.html?search=battery

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thanks for choosing Sony. ~Earl

Hi HappyAudiophile, We're thrilled to hear you're enjoying the WF-L900 LinkBuds. With LinkBuds, you are always connected with your everyday life. Comfortably wear them around the clock as you hear sounds around you transparently, feeling nothing on your ear, while you remain in touch with people and places, without ever having to pause your personal soundtrack. LinkBuds bridge your daily life and the entertainment you love, wherever you go, whatever you do. Thanks for choosing Sony. Jay

Hi HoustonOfficeUser,

We're glad that you like most of the features of the LinkBuds. We regret to know that you're having issues with the unit particularly with the fit and comfort. The LinkBuds may fall out or feel uncomfortable during use if you don't wear the LinkBuds properly or the ear fitting supporters are not correct for your ears.

• As a suggestion, to reduce discomfort while wearing the headset, try to change the fitting supporters to another size that fits your ears better and feel more comfortable. The size of the left and right fitting supporters may be different.
We recommend starting with the larger sizes and working your way down to the smaller sizes until you find the best fit.
• Check that you are wearing the headset properly in your ears.

Please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00275647

If you need further assistance or more information regarding your product, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Thanks for sharing your feedback!

-Jess

Hi Aman,

Thank you for the 5-star rating! We're glad you like the sound quality of the headphones. Link your online and offline worlds with headphones that keep you in both. The all-new Sony LinkBuds feature a comfortable open-ring design that naturally blends ambient sound with digital sound. Stay authentically connected to everyday life while listening to music, taking calls, gaming, and more, all with dynamic sound. With IPX4 splash resistance and long battery life, LinkBuds keep you ready for anything that life brings. Thank you for choosing Sony!

Regards,
David

Hi Vinnybello88, We are glad that you like almost everything about your new Sony LinkBuds. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you. Thank you for choosing Sony! Enjoy! Vincent

Hello Ben20, Thanks for sharing your awesome experience with your new Sony LinkBuds. Our LinkBuds headphones feature a comfortable open-ring design that naturally blends ambient sound with digital sound.  Stay authentically connected to everyday life while listening to music, taking calls, gaming, and more, all with dynamic sound. With IPX4 water resistance and long battery life, LinkBuds headphones keep you ready for whatever life brings. Thank you for choosing Sony! Vincent

Hi KCHere, Thank you for sharing your experience with your Sony LinkBuds and we are sorry you are having issues with them. Our LinkBuds is quite different to the usual in-ear headphones. There are several factors that affect the sound level and quality of these earbuds. Check the links for more details:

- https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445796.html
- https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445760.html

The Speak-to-Chat feature can be disable using the “Sony | Headphones Connect” app: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000449928.html. You can also adjust the quality by playing with the Equalizer settings using the same app.

Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Vincent

Hi Amans,

We're truly happy that your purchase went well and you are extremely comfortable wearing them for long periods of time. We're sorry to know if you find the LinkBuds sound level a little quiet. For low sound level, you can follow the guide from this link: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445796.html

The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thanks for your purchase and for choosing Sony! -Jess

Hi Teckie, Choosing these headphones will definitely be worth it! Thanks for purchasing our all-new Sony LinkBuds which feature a comfortable open-ring design that naturally blends your online and offline worlds. We're really happy to hear you're very satisfied with superb sound quality and that they are the most comfortable earbuds you've owned. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thanks for sharing your amazing experience with the earbuds and for choosing Sony! -Jess

Hi ChrissyC,

Thank you for the review and we're glad to hear that you like the sound quality of the headphones. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. Checl this link on how to properly wear the headphones.

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html

If you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hi BrandonS,

Thanks for reaching out to us with your concerns. While we're glad you like comfortable open-ring design, we regret to hear that it hasn't performed to your standards, particularly with the tap operation function of the unit. For the LinkBuds, you can change the function assignments to the left and right units of the headset using the Sony Headphones Connect app however you want based on your use cases. In the default settings, the operations below are assigned. (You can use either the left or right unit)

• Play/Pause: Tap the headset or in the area near your ear twice quickly (with an interval of about 0.2 seconds).
• Skip to the beginning of the next track: Tap the headset or in the area near your ear 3 times quickly (with an interval of about 0.2 seconds).

In addition to tapping around your ear, tap operations are detected when you tap the headset unit.

Note: In the factory settings, you cannot adjust the volume on the headset. Adjust the volume on the connected device. If you are unable to adjust the volume on the connected device, install the Sony Headphones Connect smartphone app and adjust the volume in the app. Know that we take all feedback seriously and will pass your suggestions along to the proper team for future enhancement.

For more details, refer to this link: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445840.html

Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess