Customer Ratings & Reviews

Hi AngelaP,

That's fantastic! We are truly delighted to know that you love your new Sony LinkBuds and that you are satisfied with its superb quality. With LinkBuds, you are always connected with your everyday life. Comfortably wear them around the clock as you hear sounds around you transparently, feeling nothing on your ear, while you remain in touch with people and places, without ever having to pause your personal soundtrack. LinkBuds bridge your daily life and the entertainment you love, wherever you go, whatever you do.

Thank you so much for the perfect star review and for choosing Sony!

- Romeo

Hi Junior, That's great! We're glad to hear that you are enjoying your new Sony Wireless Linkbuds. With the WF-L900 LinkBuds, you are always connected with your everyday life. Comfortably wear them around the clock as you hear sounds around you transparently, feeling nothing on your ear, while you remain in touch with people and places, without ever having to pause your personal soundtrack. LinkBuds bridge your daily life and the entertainment you love, wherever you go, whatever you do. Thank you for choosing Sony! -Craig

Hi MMHiltonHead,

Thank you for the 5-star rating! We're glad you love the sound quality of the headphones. Link your online and offline worlds with headphones that keep you in both. The all-new Sony LinkBuds feature a comfortable open-ring design that naturally blends ambient sound with digital sound. Stay authentically connected to everyday life while listening to music, taking calls, gaming, and more, all with dynamic sound. With IPX4 splash resistance and long battery life, LinkBuds keep you ready for anything that life brings. Thank you for choosing Sony!

Regards,
David

Hi VladimirP,

This is not the experience that we want you to have. This isn't normally the case with the Sony LinkBuds. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). We hope you also tried resetting and initializing the LinkBuds. Doing so may help resolve the issue. Please refer to the steps on these links:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000449911.html
https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000449912.html

If still not resolved, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:

Sincerely,
-Ralph

Hi DanielF,
Awesome! Glad to hear you love the amazing sound quality and comfortable fit of your new Sony Wireless LinkBuds. Our LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you for choosing SONY! - Kris

Hi KBB1, Amazing! We're very pleased to hear you like the great fit and awesome sound quality of your Sony Linkbuds. Thanks for choosing Sony! -Sam

That's amazing, Hose99! We are happy that our WF-L900 LinkBuds perfectly suits your needs! With LinkBuds, you are always connected with your everyday life. Comfortably wear them around the clock as you hear sounds around you transparently, feeling nothing on your ear, while you remain in touch with people and places, without ever having to pause your personal soundtrack. LinkBuds bridge your daily life and the entertainment you love, wherever you go, whatever you do.

Thank you for the perfect star review and for choosing Sony!

- Romeo

Hi Ness, Awesome! The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. Thanks for choosing Sony. Jay

Hi CesarD, Great! Thank you for giving the product a perfect rating! We're delighted to hear you are enjoying your Sony LinkBuds and that you were able to get a comfortable fit in your ears with the assortment of ear fitting supporters in various sizes. The LinkBuds comes with different sizes of fitting supporter to suit different ear shapes. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you for choosing Sony! -Jess

Hello Brandy, We are glad that you like the sound quality of your new Sony LinkBuds. Our LinkBuds headphones feature a comfortable open-ring design that naturally blends ambient sound with digital sound. Stay authentically connected to everyday life while listening to music, taking calls, gaming, and more, all with dynamic sound. With IPX4 water resistance and long battery life, LinkBuds headphones keep you ready for whatever life brings. Thank you for your purchase. Enjoy! Vincent

Hi James,

Thank you for the purchase! We're glad to hear that you like the headphones. Thank you for choosing Sony!

-David

Hi AngelL208, we're glad you are enjoying our product. Link your online and offline worlds with headphones that keep you in both. The all-new Sony LinkBuds feature a comfortable open-ring design that naturally blends ambient sound with digital sound. Stay authentically connected to everyday life while listening to music, taking calls, gaming, and more, all with dynamic sound. With IPX4 splash resistance and long battery life, LinkBuds keep you ready for anything that life brings. Thank you for choosing SONY. ~Earl

Hi JoseantonioL, Nos alegra que esté satisfecho con su compra! Gracias por elegir Sony!

Hi Daniel, We are so glad to hear that you are happy with your new WFL900 earbuds! The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. -Carl

Hi Misty, thanks for choosing and purchasing our product. We're sorry to hear about your experience purchasing this unit. We appreciate your feedback regarding the WFL900. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thanks for choosing SONY. ~Earl

Hi Awesome,

Thank you for the 5-star rating and we're glad to hear that you like the sound quality of the headphones. Thank you for choosing Sony!

-David

Hi ImhotepVII, While we are glad to hear that you are happy with the open air feature of the earbuds, we are sorry to hear that you are experiencing issues with comfort and the audio quality of the WFL900 wireless earbuds. We'd love to help and troubleshoot the issue and make this a better experience for you. In the meantime, please check out our help guide link: https://helpguide.sony.net/mdr/linkbuds/v1/en/index.html. On this link you can find instructional videos on how to find the perfect fit for the headphones which will help getting a better comfort and performance.

For the sound quality, please check our help guide link: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445760.html

Should you need further assistance, please contact us for help.

Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi Robertsdenon,

We are sorry to hear you're not having the best experience with your LinkBuds. If the headset is not worn properly in your ears, you may not obtain proper sound quality or volume. If the part of the headset where sound is output is not oriented correctly toward the ear canal, the sound quality may sound poor or the left and right sound localization may sound misaligned. If any of this is the case, check that you are wearing the headset properly in your ears.

For Low sound level, check the LinkBuds help guide at https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445796.html

For additional details regarding how to replace ear fitting supporters on the LinkBuds: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00275647

If you need further assistance, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
Jess

Hi dovaru,
Thank you for sharing your experience with us. While we are glad you like the open-ring design, we're sorry to hear we were not able to meet your full expectations with the sound quality of the Sony LinkBuds. Allow us to help make this a better experience. Please refer to this link with troubleshooting steps to follow if you feel that the sound quality on the unit is low: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445760.html?search=sound%20quality

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

The all-new Sony LinkBuds feature a comfortable open-ring design that naturally blends ambient sound with digital sound. Stay authentically connected to everyday life while listening to music, taking calls, gaming, and more, all with dynamic sound. With IPX4 splash resistance and long battery life, LinkBuds keep you ready for anything that life brings. Thank you for purchasing Sony! - Kris

Hi Heddy, Thank you for this amazing feedback! We're extremely happy to hear you love your new Sony LinkBuds which feature a comfortable open-ring design that naturally blends your online and offline worlds. It's wonderful to know you are enjoying the audio quality and exceptional comfort for long periods of time. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you for choosing Sony! -Jess