Customer Ratings & Reviews

Hi TXHome,

Thanks for reaching out to us with your concern. We're sorry to hear if the LinkBuds did not fit you well causing them to fall out and you're considering returning the unit. Allow us to help you and turn your experience around. The LinkBuds may also fall out or feel uncomfortable during use if you don't wear the LinkBuds properly or the ear fitting supporters are not correct for your ears.

• Check that you are wearing the headset properly in your ears.
• Select a different size fitting supporter and align the protruding part of the LinkBud with the cutout on the fitting supporter. Make sure to insert the fitting supporter completely.
• After attaching the fitting supporter, check that there is no movement on the LinkBuds. (Shake your head back and forth.)
Note: If they fall off or move in your ears when you shake your head, select a different size. The best fitting supporter may be different for each ear.
• If you wear the headset for a long time, your ears may start hurting. Use the headset while taking breaks periodically.
Please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00275647

The LinkBuds support Sony Headphones Connect app that allows you to customize audio settings and Google’s helpful new Fast Pair feature. It lets you easily locate where you left your headphones by tone sound, or checking their last known location in Google’s Find My Device app on your smartphone.

If you still have the unit and you need further assistance, you may send us an email at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number

Sincerely,
Jess

Hi Person,

You made the right choice! The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thanks for choosing Sony!

-Ralph

Hi CMartinez,

We regret to hear if the LinkBuds did not fit you well causing them to fall out. Allow us to help you and turn your experience around. If the headset is not worn properly in your ears, you may not obtain the correct sound qualities or call performance. The LinkBuds may also fall out or feel uncomfortable during use if you don't wear the LinkBuds properly or the ear fitting supporters are not correct for your ears.

• Check that you are wearing the headset properly in your ears.
• Select a different size fitting supporter and align the protruding part of the LinkBud with the cutout on the fitting supporter. Make sure to insert the fitting supporter completely.
• After attaching the fitting supporter, check that there is no movement on the LinkBuds. (Shake your head back and forth.)
Note: If they fall off or move in your ears when you shake your head, select a different size. The best fitting supporter may be different for each ear.

For detailed instructions on how to replace ear fitting supporters and wear LinkBuds Truly Wireless Earbuds, please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00275647

LinkBuds keep you connected and in control of your everyday music by combining superior fit, open-ear styling with high call and sound quality. Should you need further assistance, you may send us an email at socialsupport@am.sony.com with the following details:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number

Sincerely,
Jess

Hi 9threg, We regret to hear about your experience with your LinkBuds wireless stereo headset. While we're glad that you like the sound quality, we're truly sorry to hear that you're having issues with the fittings. If you haven't already, you can visit the links below for detailed instructions on how to change the fitting supporters for your LinkBuds and how to wear them correctly. This will help you obtain optimum fit/comfort. https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000456408.html - https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number: Issue:
Telephone Number:

Sincerely,
-Craig

Hi MikeD,

Thanks for sharing your 5-star review and experience with the Sony LinkBuds. Your feedback is extremely important to us and is very much appreciated. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you for choosing Sony!

-Ralph

Hi J2DS, We are glad that you are enjoying our all-new LinkBuds S. The Linkbuds S are the world’s smallest and lightest, noise cancelling, Hi-Res truly wireless headphones. This combines a shape that perfectly matches the human ear with an ergonomic design for a more stable fit. With Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. The LinkBuds S feature an IPX4 splash-proof and sweat-proof design, Adaptive Sound Control, a a smart function that senses where you are and what you’re doing, then adjusts ambient sound settings for the ideal listening experience. Your LinkBuds S are designed for both style and environmental consciousness. Thanks for choosing Sony. Erin

Hi Jeremy,

Very nice! We're glad you're impressed with the headphones. Link your online and offline worlds with headphones that keep you in both. The all-new Sony LinkBuds feature a comfortable open-ring design that naturally blends ambient sound with digital sound. Stay authentically connected to everyday life while listening to music, taking calls, gaming, and more, all with dynamic sound. With IPX4 splash resistance and long battery life, LinkBuds keep you ready for anything that life brings. Thank you for choosing Sony!

Regards,
David

Hi Mygalaxy, We are glad to hear that your new LinkBuds are some of the most you love. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. Thank you for choosing Sony! Vincent

Hello AndrewH,
We regret to hear if the LinkBuds constantly fall out even if you changed the rubber tip. Please allow us to help you and turn this to a better experience. If the headset is not worn properly in your ears, you may not obtain the correct sound qualities or call performance. The LinkBuds may also fall out or feel uncomfortable during use if you don't wear the LinkBuds properly or the ear fitting supporters are not correct for your ears. You may try these steps.

• Check that you are wearing the headset properly in your ears.
• Select a different size fitting supporter and align the protruding part of the LinkBuds with the cutout on the fitting supporter. Make sure to insert the fitting supporter completely.
• After attaching the fitting supporter, check that there is no movement on the LinkBuds. (Shake your head back and forth.)
Note: If they fall off or move in your ears when you shake your head, select a different size. The best fitting supporter may be different for each ear.

For detailed instructions on how to replace ear fitting supporters and wear LinkBuds Truly Wireless Earbuds, please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00275647


We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.


Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number


Regards,
Marco

Hi GinoA, We're sorry to hear about the experience with the Sony Linkbuds. We understand that finding the perfect fit can vary from person to person. If the earbuds feels uncomfortable to wear, we recommend following the steps on this link: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000467225.html

Please note: When you use these earbuds while you are walking or running, the sound of vibrations may be heard through your body, but this is due to the characteristics of the product and not a malfunction. For audio quality issues or if noises are heard during music playback, please follow the troubleshooting steps on the link below:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000449915.html

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi DanaM, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your the fit and sound level of our product. We recommend changing the fitting supporters to another size to comfortably and snugly fit your left and right ears Please follow these links for more information:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000456408.html?search=fit

For low sound level. please isolate the issue by following this link:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445796.html?search=low%20sound%20

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi LedzairS,

We regret to hear if you find the LinkBuds sound quality poor and it hasn't performed to your standards. Allow us to help you and turn your experience around. If the headset is not worn properly in your ears, you may not obtain the correct sound qualities or call performance. If the part of the headset where sound is output is not oriented correctly toward the ear canal, the sound quality may sound poor or the left and right sound localization may sound misaligned. The LinkBuds may also fall out or feel uncomfortable during use if you don't wear the LinkBuds properly or the ear fitting supporters are not correct for your ears.

• Check that you are wearing the headset properly in your ears.
• If you feel the size of the fitting supporters does not fit your ears, change the fitting supporters to another size that fits your ears better.
• If you wear the headset for a long time, your ears may start hurting. Use the headset while taking breaks periodically.
For reasons why your ears may hurt when putting on or wearing headphones, you may also find this article helpful: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00015243

You can also make few adjustments to your headphones settings to suit your needs. Please ensure you've downloaded the Sony Headphones Connect app. This will give you more control over your headphones and their performance.

If the sound quality is poor, the bass sound is not effective, or the sound is too low, please make sure to follow the troubleshooting steps from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00276486

If you need our assistance regarding your product, you may send us an email at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number

Sincerely,
Jess

Hi snyderdobes, We regret that the LinkBuds had to be returned. This is definitely not the experience we'd like you to have. Sony takes into consideration all feedback to improve the performance and quality of our products. We're always looking to make Sony better. We hope you'll consider this in your future purchase.

Hi Zuly,

Amazing! We are extremely pleased it suits your needs. With LinkBuds, you are always connected with your everyday life. Comfortably wear them around the clock as you hear sounds around you transparently, feeling nothing on your ear, while you remain in touch with people and places, without ever having to pause your personal soundtrack. LinkBuds bridge your daily life and the entertainment you love, wherever you go, whatever you do.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hi Coops5087, thank you for choosing and purchasing our LinkBuds. We're sorry to hear that you have an issue with the connectivity and charging of your SONY unit. Please set the headset to “Priority on stable connection” using the Headphone Connect app. Remove any obstacles between the antenna of the connecting Bluetooth device and the antennas built into the left and right units of the headset. Please follow this link to isolate the issue:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445763.html

When charging time is too long, please follow this link:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445823.html

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hey June,

Thanks for commenting! We are so happy to hear that you are satisfied with the small and light with super-fit styling for hours of comfortable wearing design of our WF-L900. We are sorry if you are having some issues with the Bluetooth range. The range of the Bluetooth® connection of these LinkBuds are approximately 30 feet (10 meters). However, maximum communication range will vary depending on obstacles (person, metal, wall, etc.) or electromagnetic environment. The following article may help you solve this issue:
https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445763.html

Link your online and offline worlds with headphones that keep you in both. The all-new Sony LinkBuds feature a comfortable open-ring design that naturally blends ambient sound with digital sound. Stay authentically connected to everyday life while listening to music, taking calls, gaming, and more, all with dynamic sound. With IPX4 splash resistance and long battery life, LinkBuds keep you ready for anything that life brings.

In the future you need more information or technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you so much for recommending our WF-L900 and for choosing Sony!

- Romeo

Hi Jdlovejones25, Awesome! We are so glad to hear that you are happy with your new LinkBuds S! Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thank you very much for your purchase and for choosing Sony! -Carl

Hi Ubiftech,

We're very happy to hear your purchase went well and you like the comfortable open-ring design that naturally blends your online and offline worlds. If you wear the headset for a long time, your ears may start hurting. Use the headset while taking breaks periodically. For reasons why your ears may hurt when putting on or wearing headphones, you may also find this article helpful: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00015243

The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you so much for choosing Sony! -Jess

Hi AriadP,

We're sorry to hear about your concern with the WF-L900 LinkBuds. We apologize for the inconvenience. If the headset is out of your ears, you feel uncomfortable when wearing the headset or your ears hurt. If you feel the size of the fitting supporters does not fit your ears, change the fitting supporters to another size that fits your ears better. The size of the left and right fitting supporters may be different. If you wear the headset for a long time, your ears may start hurting. Use the headset while taking breaks periodically. You can watch the video to find out how to change the fitting supporters and how to wear the headset in your ears: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html

If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WFL900/W:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Jay