Customer Ratings & Reviews

Hi RaychellB, we're sorry to hear that you have an issue with the fit of your SONY unit. If you feel the size of the fitting supporters does not fit your ears, change the fitting supporters to another size that fits your ears better. Please check these links for more details:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000456408.html

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html?search=wearing

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi Desmeneflous, thank you for choosing and purchasing our product. We're sorry to hear that you have an issue with the fit of your SONY unit. If you feel the size of the fitting supporters does not fit your ears, change the fitting supporters to another size that fits your ears better. Please check this link for more information:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000456408.html?search=fit%20

If your voice does not reach the person during a call of your voice is low on the caller’s side, please isolate the issue by following this link:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445733.html

We have our Support team that is always happy to assist you. If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi Cuau, Amazing! We're extremely happy to hear you love your new Sony LinkBuds which feature a comfortable open-ring design that naturally blends your online and offline worlds. It's wonderful to know you are enjoying the audio quality and overall features of the unit. Stay connected and aware to people and places in everyday life, without ever having to pause your personal soundtrack. LinkBuds bridge your daily life and the entertainment you love, wherever you go, whatever you do. Thank you for choosing Sony! -Jess

Hi 9to5Pro,

We regret to hear that you are not satisfied with the Sony LinkBuds. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).

It is recommended to wear both earbuds properly. M-sized fitting supporters come attached to the left and right units of the headset at the time of purchase. When the headset is worn and you feel the size of the fitting supporters does not fit your ears, change the fitting supporters to another size to comfortably and snugly fit your left and right ears.

If the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities or call performance. If the part of the headset where sound is output is not oriented correctly toward the ear canal, the sound quality may sound poor or the left and right sound localization may sound misaligned.

Additionally, you can use the Equalizer/CLEAR BASS setting of the Sony app to fine-tune the sound quality to your needs.

For more information, please refer to these links:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html
https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000447718.html

Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi AbdirahimO, We are sorry to hear that the LinkBuds S did not meet all of your expectations. We'd love to troubleshoot the issues and make this a better experience for you.

If the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities or call performance. If the part of the headset where sound is output is not oriented correctly toward the ear canal, the sound quality may sound poor or the left and right sound localization may sound misaligned.
If any of this is the case, check that you are wearing the headset properly in your ears.

Turn down the volume of the connected device if it is too loud.
Switch the Bluetooth connection to A2DP with the connected device when the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection.
If you connect the headset to the previously connected Bluetooth device, the headset may only establish the HFP/HSP Bluetooth connection when it is turned on. Use the connected device to connect via an A2DP Bluetooth connection.

When listening to music from a computer on the headset, the sound quality may be poor (e.g., difficult to hear the singer’s voice, etc.) for the first few seconds after a connection is established. This is due to the computer specifications (priority on stable connection at the start of transmission and then switches to priority on sound quality several seconds later) and is not a headset malfunction.

If the sound quality does not improve after a few seconds, use the computer to establish an A2DP connection. As for the operations on your computer, refer to the operating instructions supplied with the computer.

May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Case ID:
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
Carl

Hi Spooder,

Thank you for telling us about your experience so far with your LinkBuds. We're truly delighted to hear you're enjoying everything, especially the incredible features, comfortable open-ring design, and that you are connected and aware to people and places in everyday life, without ever having to pause your personal soundtrack. LinkBuds bridge your daily life and the entertainment you love, wherever you go, whatever you do.

The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you.

Thank you so much for choosing Sony!
-Jess

Hi AdamD, Thank you for telling us about your experience with your Sony LinkBuds. We are extremely pleased to hear you are enjoying the Sony LinkBuds which feature a comfortable open-ring design that naturally blends your online and offline worlds and you appreciate the features of this unit. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you so much for your purchase and for the 5-star rating! -Jess

Hi AbrahamB,

While we're glad you like the open-ear design, we regret to hear if you find the LinkBuds sound quality poor. Allow us to help you and turn your experience around. If the headset is not worn properly in your ears, you may not obtain the correct sound qualities or call performance. If the part of the headset where sound is output is not oriented correctly toward the ear canal, the sound quality may sound poor or the left and right sound localization may sound misaligned.

If the sound quality is poor, the bass sound is not effective, or the sound is too low, please make sure to follow the troubleshooting steps from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00276486

Make sure to update the firmware of the headphones by performing a software update (via the Sony Headphones Connect app) for optimum performance. Doing so may resolve the issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/downloads

Should you need further assistance, please email the below information to socialsupport@am.sony.com.

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi SHoneycutt, we're sorry to hear that you had returned your Sony unit. If the headset is not worn properly in your ears, you may not obtain proper sound quality or volume. Also, it is recommended changing the fitting supporters to another size to comfortably and snugly fit your left and right ears. More information can be found on this link:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html?search=wearing

We have our Support team that is always happy to assist. You may email us anytime at socialsupport@am.sony.com

We hope you consider Sony again. ~Earl

Hi SherrieR, We apologize for any inconvenience that you experienced with your Sony Linkbuds. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. For low volume issue, please follow the troubleshooting steps on this link:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445796.html

We also understand that finding the perfect fit can vary from person to person. We recommend changing the fitting supporters to another size to comfortably and snugly fit your ears. You may refer to this link for the instruction manual video and for additional information:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html

For further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Sam

Hi Susan, Thank you for this amazing feedback! We're delighted to hear you are enjoying the amazing features of your Sony LinkBuds which feature a comfortable open-ring design that naturally blends your online and offline worlds. Glad to know you like the ease of use and overall performance of the unit. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you for choosing Sony! -Jess

Hi TerryS,

Thank you for this amazing feedback! We're extremely happy to hear you love your new Sony LinkBuds which feature a comfortable open-ring design that naturally blends your online and offline worlds. It's great to know you are enjoying the exceptional comfort for long periods of time and you are connected and aware to people and places in everyday life, without ever having to pause your personal soundtrack. You can use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs.

The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you for choosing Sony! -Jess

Hi JohnStevensonJr, That's very generous of you! We're truly pleased to hear you love your new Sony LinkBuds and that you are connected and aware to people and places in everyday life, without ever having to pause your personal soundtrack. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you for choosing Sony! -Jess

Hi Eisai,

We do apologize if the headphones are not comfortable. Please allow us to help you and turn this into a better experience. If the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities or call performance. If you feel the size of the fitting supporters does not fit your ears, change the fitting supporters to another size that fits your ears better.

More details: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000456408.html

For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
David

Hi Ivan,

This is not the experience that we want you to have. For optimum fit and comfort, make sure that you are wearing the LinkBuds properly. Please refer to this link for more information:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html

You may also find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00275798

Hope this improves your experience. In case you need further assistance, please email the below information to socialsupport@am.sony.com.

Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WFL900.

Sincerely,

-Ralph
Sony Social Support

Hi Gary, Thank you for the feedback on your experience with the Sony Linkbuds. This is definitely not the experience we want you to have. To ensure optimal listening experience, please try to download the Sony Headphones Connect app, this app has a built-in equalizer that lets you adjust the bass level and fine tune the music to your liking. You can also find additional troubleshooting steps on this link to better improve the sound quality of your earbuds: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445760.html

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi EduardoEnrique,

We're sorry to know if the available operating time is short or the battery power does not last long. Check the Available operating time in your model's Help Guide for operating times of the headphones on a fully-charged battery.
Ref: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000447703.html

• Equalizer
• DSEE
• Speak-to-Chat
• Function to launch the voice assist function by your voice
• Service Link
• Sound quality mode during Bluetooth playback: Priority on sound quality

If you run the above settings at the same time, the available operating time of the battery becomes even shorter.
Note: Be sure to store the headphones in the charging case after use. If the headphones are placed in a pocket or bag, they may recognize that they are being worn and turn on by mistake.

For additional information, refer to this helpful link: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000449917.html

We also recommended updating the firmware of the headphones (via the Sony Headphones Connect app) for optimum performance. The software update improves the general performance of the unit and includes key features, applications, and bug fixes.

We regret to know that the unit had to be returned. We hope you will consider Sony again in a future purchase.

If there is something that we can help you with, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hello Devildoll, We are thrilled that you like your all-new Sony LinkBuds. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. They feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. Thank you for choosing Sony! Vincent

Hi Kerry,

You made the right choice! The all-new Sony LinkBuds which feature a comfortable open-ring design that naturally blends your online and offline worlds. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thanks for choosing Sony!

-Ralph