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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 5252 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Comfort

    Rating 4.3 out of 5 stars

  • Value

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are delighted by the excellent sound quality, comfort, and reasonable price of the product, with its lightweight design and good fit also receiving praise. However, some users have expressed concerns regarding the battery life, which they find to be short. Additionally, the cord length is sometimes considered too short, and the absence of a microphone is noted by a few.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 244 Showing 4,861-4,880 of 5,252 reviews
  • Rated 3 out of 5 stars

    It’s use nomarl

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It can use for listen book not for music.the bass too low

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    not the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its ok headset but its not best headset out there good for the money

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is good but the like a bigger comfy ear cushion.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy it - or buy it somewhere else

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They worked great for 2 weeks. Then simply stopped canceling background noise. I changed battery, the on light is turned on. If you do buy it, buy it elsewhere. The return process thru best buy is difficult. The website says I have to include original box, manual, cables, power supply,... This is a battery operated device. No power supply, and I threw out the paper that showed how to put the battery in. Best buy is losing a long time customer

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Sony - Noise Canceling headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected for a cheap set of headphones. I would not buy another one due to the wires having a tendency to get tangled up.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    headsets are cost efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are good for the cost but really don't block out the sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mets121, The noise canceling function is effective in low frequency ranges such as airplanes, trains, or offices (near air-conditioning, etc.) and is not as effective for higher frequencies, such as human voices. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph sony_US

  • Rated 3 out of 5 stars

    Ears not comfy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality good, but not comfy on ears. I suggest getting an on ear headphone.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not really noise cancelling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does sound great but no where near being noise cancelling.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought Sony would make better sounding headphones.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones but would not pay high dollar for non wireless phones.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not great! I tried to use them on our ten hour flight to Hawaii and they did not work very well for me! They did not cancel or reduce the plane noise or surrounding noise from other passengers.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    it's ok for now

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's ok for now but not the best for the money but it will do

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    OK sound but..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to use at the gym. The up and down head adjustment moves way to easy and the they fit very loosely on my ears. I believe they would be OK if not using for gym. The sound is OK for the price. I gave it a 2 star because they do not fit my need very well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MisterT, We regret to hear that your device's performance failed to meet your needs. We'll make sure that this feedback reaches a relevant team if ever changes are needed as we want our consumers to have the best user experience. Thank you very much for your input. ~Ralph sony_US

  • Rated 3 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not so good as expected, the noise reduction is not working well.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    They do the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They do the job of a wired headset but seem to be priced high

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Sony headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These aren't truly over the ear headphones. They are quite small.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Did not cover the entire outer ear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work ok but wanted more coverage of the ear. It was fair.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Robert, We always appreciate customers who take the time to give us their feedback. This will be a big help in improving the quality of our products. Thank you. ~Erin sony_US

  • Rated 3 out of 5 stars

    Eh....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelling switch did not make a difference, sounds was ok

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    The sound is not too refined

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't seem to understand how the cover keeps falling off.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not the best

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, not very impressed with the product - it served its function. I had forgotten my noise cancelling product and purchased this as a low-cost alternate while on travel.

    No, I would not recommend this to a friend