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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 5252 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Comfort

    Rating 4.3 out of 5 stars

  • Value

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are delighted by the excellent sound quality, comfort, and reasonable price of the product, with its lightweight design and good fit also receiving praise. However, some users have expressed concerns regarding the battery life, which they find to be short. Additionally, the cord length is sometimes considered too short, and the absence of a microphone is noted by a few.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 247 Showing 4,921-4,940 of 5,252 reviews
  • Rated 2 out of 5 stars

    Not for adults

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very small and sound is not loud enough. Good enough for kids.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    WANTED SOMETHING COMFORTABLE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ear pc. too bulky. returned them, UNAWARE there was a 15 day policy NOT HAPPY WIYH BEST BUY. will spend my STORE CREDIT and NOT shop there any time soon, or ever again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike,
      We always appreciate customers who take the time to give us their feedback. I’ll pass what you've said onto proper department. Thank you.
      >Joffrey sony_US

  • Rated 2 out of 5 stars

    Noisey noise cancelers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headset works by blasting out the sound, so I guess once you're deaf it could be truly called a noise canceling headset. Okay but not truly noise canceling.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bummer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed. Volume almost non existent. This is quite a let down especially when I was told by the sales person the volume was loud

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Would not say they are Noice Cancelling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not say they are Noice Cancelling.........guess you can turn the volume up really loud - but they are simply headphones and nothing special - too much $$ for what they are

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi tracythomasj, We regret to hear that your device's performance failed to meet your needs. We'll make sure that this feedback reaches a relevant team if ever changes are needed as we want our consumers to have the best user experience. Thank you very much for your input. ~Ralph sony_US

  • Rated 2 out of 5 stars

    Sony Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price was great but the size of the ear cup was to small and did not fit over my ear.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Bad Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones had a decent sound, but they blew after only 3 weeks. Went to total distortion. Total junk.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Radio,
      Please check the link below for further assistance.
      https://eservice.sony.com/webrma/web/index.do
      Thanks,
      >Joffrey

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Inexpensive and Inadequate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these noise-cancelling headphones expecting to replace my 10 year old Bose unit. My old Bose on-the-ear headphones outperform these!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Mongwa, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. However, for any issue with the functionality. check the link below to troubleshoot it: https://us.en.kb.sony.com/app/answers/detail/a_id/38966. -Oscar. Sonystyle

  • Rated 2 out of 5 stars

    had better

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not a very good design , have to fight with battery compartment to install them ,not really a good noise canceling as they claim

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't seem to work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the noise cancelling headphones for long airplane flight. Tried them at home first. Didn't matter if switched on or off you could still everything around you. Returned them.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bill, It is sad that the headphones had to be returned. We will forward your information to the proper department. Thank you for your feedback. -Vincent sony_US

  • Rated 2 out of 5 stars

    It does not do what it promises.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my son to have a product that had Sound cancellation. It does not work and the next day I returned it, I do not recommend it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Do not buy these headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As headphones only, they do the job. But as far as Noise-Canceling, I still hear outside noises. And, the wire is too short!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not so great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a hard time hearing my music with this Sony headphone. Even though it was adjustable, I still had problems with it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Small

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have small years and and head and these were too small for me! And, I did not even notice any noise reduction at all. I returned them and bought the Bose pair.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SunKimmy22, It is unfortunate that the headphones had to be returned. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We will forward your feedback to the right department. -Vincent sony_US

  • Rated 2 out of 5 stars

    Ok for indoors

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have ok sound but comfort is not great with these and if it’s windy outside the noise of the wind is amplified with the noise canceling is turned on

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Txcowboy, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks! ~Erin sony_US

  • Rated 2 out of 5 stars

    no noise canceling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good headphones but the noise canceling doesn't work all it does is just turn up the volume.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    flop

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    stopped working after a few months in one ear. womp

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Sony headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed...this headphone was definitely not noise canceling...would not purchase again

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    uncomfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones work OK for noise canceling but are very uncomfortable. They are not well padded and just sit on the ear.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello lilsmom, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. Thank you so much for your feedback. -Oscar. Sonystyle

  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Not good sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just return it. I dont like the sound and the fact that uses a battery to get improved or better sound.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lauris, We regret to hear that this unit failed the performance that you expected. We will pass this issue to the right department. We will make sure for the investigation and analysis of this issue. You can check the specification from this link for more details:
      https://docs.sony.com/release//Manual_4540896121.pdf
      Regards, -Jay sony_US