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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 5252 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Comfort

    Rating 4.3 out of 5 stars

  • Value

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are delighted by the excellent sound quality, comfort, and reasonable price of the product, with its lightweight design and good fit also receiving praise. However, some users have expressed concerns regarding the battery life, which they find to be short. Additionally, the cord length is sometimes considered too short, and the absence of a microphone is noted by a few.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 251 Showing 5,001-5,020 of 5,252 reviews
  • Rated 2 out of 5 stars

    Keeps falling apart

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery cover keeps falling off. It's pretty annoying. Other than that they work pretty well.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Broke

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my son but they broke really quickly and the sound quality was pretty bad

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Poor Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work but not very comfortable to wear and the quality seems to be substandard.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Maverick, thank you for sharing your input about the headphone. Sony takes into consideration all feedback to improve the performance and quality of our products. We will forward this to the proper department. Thank you for your time. ~Erin sony_US

  • Rated 1 out of 5 stars

    Not what I hoped for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earphones have only modest noise cancelling capability (and that's being nice). They sound average when turned on and horrible when powered off.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DougieT, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. However, to troubleshoot it check the link below: https://us.en.kb.sony.com/app/answers/detail/a_id/47327. -Oscar. sony_US

  • Rated 1 out of 5 stars

    Not noise cancelling at all.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this trusting the description from the Best Buy website and my previous experience with Sony products. Sony is a great brand but they made a mistake on putting their name behind this design. The noise cancelling is minimal and you have to blast the music to avoid the external noise. Definitely not to be use on an airplane.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DisappointedBuyer, thank you for taking the time to write a review. We apologize that this unit failed to meet your expectations and for the disappointment this has caused you. Based upon the specifications, The noise canceling function is effective in low-frequency​ ranges such as airplanes, trains, or offices (near air-conditioning, etc.) and is not as effective for higher frequencies, such as
      human voices. Your feedback is highly appreciated. Again, thanks, Dave Sonystyle

  • Rated 1 out of 5 stars

    Nope

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nope just nope i hated the fact i spent 50$ on this when i can spend 50 on skull candy thats more comfortable and better quality then whatever this is

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good as noise canceling. Ok as head phones. Would not buy it again

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi oleg, We regret to hear that your device's performance failed to meet your expectations. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph sony_US

  • Rated 2 out of 5 stars

    Doesn't really cancel noise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Effective for listening to music, as for cancelling noise, not really

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Angi, thank you very much for taking the time in writing us your honest review regarding the device. Please take note that noise canceling is not as effective for higher frequencies, such as human voices. Thanks! _Bob sony_US

  • Rated 2 out of 5 stars

    Below average and overpriced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Few months later I can buy the same thing in a drugstore for half the price

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi mistos, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks! ~Erin sony_US

  • Rated 2 out of 5 stars

    Cheese quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality for the money. Sound stunk. Not very happy with these. Returned them.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Nick, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. -Oscar. Sonystyle

  • Rated 2 out of 5 stars

    Average, tight fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both the fit over my head and around my ears are to tight and uncomfortable.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Satowski, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. Oscar. sony_US

  • Rated 1 out of 5 stars

    Plane trip- Loud engine noise still.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchases these headphones specifically for a flight to cancel out the noise of of the plane as I travel. Unfortunately the product did not work. Either I did not know how this headphone works or it is just not all that it is made out to be.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Keep shopping

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product does not appear to do anything that it claims on the box. I find that a cheap pair of $10.00 headphones outperforms these in every category. Not only do they not cancel any sound, the sound they produce is not very good, and ultimately they feel so cheaply made they surely won't last.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Appleseed, We appreciate your time and input. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. Regards, Vincent sony_US

  • Rated 1 out of 5 stars

    No real noise canceling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is barely a difference between the headphones with or without noise cancelling on

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kvilg,
      We always appreciate customers who take the time to give us their feedback. I’ll pass what you've said onto proper department. Thank you.
      >Joffrey sony_US

  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible quality.. if your looking for cheap, then these are for you. If u want serious sound for gaming or just listening to music on computer.. don’t buy these.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    don't bother with these

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hadley's for only 2 weeks when the wire started to break

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Should have known better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was decent. The only problem I had with this product was too small.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LemonLime, Sony takes into consideration all feedback to improve the performance and quality of our products. We place a very high value on feedback from our customers because it allows us to continue to improve. Once again, thank you for your input. ~Erin sony_US

  • Rated 1 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not have the proper jack for my stereo amplifier, even though the rep said it did. Had to return, sorry.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left ear much clearer/stronger than right. 1st Noise cancelling head phones and it just seems like the volume was turned up

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    not over ear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While these are listed as Over the Ear, they are actually On Ear.

    No, I would not recommend this to a friend