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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 5252 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Comfort

    Rating 4.3 out of 5 stars

  • Value

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are delighted by the excellent sound quality, comfort, and reasonable price of the product, with its lightweight design and good fit also receiving praise. However, some users have expressed concerns regarding the battery life, which they find to be short. Additionally, the cord length is sometimes considered too short, and the absence of a microphone is noted by a few.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 255 Showing 5,081-5,100 of 5,252 reviews
  • Rated 1 out of 5 stars

    Noise cancelling does NOT work

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Junk. There’s no difference when turned on or off. Beware of the 14 day return policy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my daughter. Even with her music at a reasonable volume, I can still hear it. Definitely not noise canceling to any extent!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KellyF, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. The noise canceling function is effective in low frequency ranges such as airplanes, trains, or offices (near air conditioning, etc.) and is not as effective for higher frequencies, such as human voices. Oscar. sony_US

  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them and didn’t even last 2weeks , the cord shorted out and couldn’t use.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    sony noise canceling headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very dissapointed in the sound and poor quality also very small headphones

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is not good. No bass. Returned this product. I have had Sony headphones in the same price range that had great sound.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lucy, It is sad to hear that the headphones had to be returned. We always appreciate customers who take the time to give us their feedback. I’ll pass what you've said onto the proper department. Thank you. -Vincent sony_US

  • Rated 1 out of 5 stars

    Disappointing Performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't waste your money on these. Best Buy says my review MUST be at least 50 characters which I think is dumb.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase these for virtual learning, they were flimsy and broke within a day.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Returned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very uncomfortable on the ears. Did not help the ear pressure when flying. Returned for a refund.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi tecved, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Regards, David Sony_US

  • Rated 1 out of 5 stars

    not studio

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned these. I was looking for studio headphones.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Functions don’t work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy this item. The sound suppression never work. Also felt cheap

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    sigh

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They broke apart instantly. It was not a good sound quality.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poorly Made

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesnt work well. Incoming callers hear all the noise.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not recommended. Does not live up to Sony name.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Uncomfortable (no padding for top of head), cheaply made, tinny sound. Not worth it. Returning them asap!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Floyd,
      We regret to hear this inconvenience.This issue will be forward to the right department.Thank you for your feedback.-Jay sony_US

  • Rated 1 out of 5 stars

    Weak poor sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t bother, weak and poor sound quality. You get what you pay for.. the quality matches the price

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't bother

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought these might do for a long international flight, but they were simply awful. Not even worth the low price.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Paula, we're sorry to hear that these Headphones failed to meet your expectations. Let me pass this to the proper department. - Ella Sonystyle

  • Rated 1 out of 5 stars

    It's NOT a noise canceling headphone as informed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this model as a noise canceling headphone, but it's just a normal headphone and don't cancel any noise

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Augusto, thank you for taking the time to write a review. We're sorry to hear that unit failed to meet your expectations. Based upon the specifications of this unit, the noise cancelling function is effective in low-frequency​ ranges such as airplanes, trains, or offices (near air-conditioning, etc.) and is not
      as effective for higher frequencies, such as human voices. Your feedback is highly appreciated. Dave Sonystyle

  • Rated 1 out of 5 stars

    Sr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 15 days doesn’t work I don’t know why. I will try to return

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working after only a few months. Did not cancel out any noise

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not the Best Quality for a Sony Brand

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    earpiece fell apart after 5 months of occasional use.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Great Just Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not great, doesn’t work when used for phone calls, audio is ok.

    No, I would not recommend this to a friend