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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 5252 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Comfort

    Rating 4.3 out of 5 stars

  • Value

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are delighted by the excellent sound quality, comfort, and reasonable price of the product, with its lightweight design and good fit also receiving praise. However, some users have expressed concerns regarding the battery life, which they find to be short. Additionally, the cord length is sometimes considered too short, and the absence of a microphone is noted by a few.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 256 Showing 5,101-5,120 of 5,252 reviews
  • Rated 1 out of 5 stars

    I need to return it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphone does not work for my need. It is not noise-canceling.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It only work on one ear .

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am waiting for the store to re-open so I can return or exchange it .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    telllsgoo

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i really don't now but maybe u can send. one so i can find out

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Head phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does not connect to anything. I terrible buy. Do not buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheaply made. Doesn’t work well with apple products.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very happy with them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With his book reading machine these are very useful not to disturb everyone with the volume.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked for 6 weeks then left side stopped working. Sent to Sony waiting to see what happens.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very underwhelmed with these headphones, I returned them and naught another brand.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello, thank you for your message. It is unfortunate the Headphones did not meet your expectations and decided to return it. Howeve, SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. Oscar. sony_US

  • Rated 1 out of 5 stars

    Not recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It didn’t really cancel the noise and had a static noise in the background

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Traysee,

      The noise canceling function is effective in low-frequency ranges such as airplanes, trains, or
      offices (near air-conditioning, etc.) and is not as effective for higher frequencies, such as human voices. If there is a distorted sound coming from the background, Clean the plug of the headphones with a soft dry cloth.

      https://www.sony.com/electronics/support/res/manuals/4540/45408961M.pdf (Troubleshooting)

      Regards,
      David Sony_US

  • Pros mentioned:
    Comfort, Price, Sound quality

    Rated 4 out of 5 stars

    Good Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are nice for the price. They feel comfortable on your ears, even if you have them pierced. They are noise canceling and sound pretty good. I was going to buy the Beats Solo Headphones and read such horrible reviews for such a high price. I am glad I went middle of the road with these Sony Headphones instead as I'm not a professional and just need them for traveling and to plug into my computer.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Sony headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awful couldn't hear music .returned them. Would not recommend.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Amw7, We regret to hear that it didn't live up to your expectations and had to be returned. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph Sony_US

  • Rated 1 out of 5 stars

    Ear Pad fell off

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ear pad fell off first time i used it and could not be rettacjhed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Basic headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get what you pay for...do not expect much on the noise cancellation.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alex, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks! ~Erin sony_US

  • Rated 1 out of 5 stars

    Does not block out sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not block out sound as Description on box indicates.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Charl, We regret to hear that this unit failed to meet your expectations.
      Sony takes into consideration all feedback to improve the performance and quality of our products and services, we're always looking to make Sony better.

      We appreciate your time sharing this feedback.

      Regards,
      Zac sony_US

  • Rated 1 out of 5 stars

    Not reliable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the noise cancellation feature cuts on and off after just a few weeks of use!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      hI Duke, we are sorry that the unit did not meet your expectations.Keep in mind the noise canceling function works for noise in the low frequency band primarily. Although noise is reduced, it is not canceled completely.The noise canceling effect may not be pronounced in a very quiet environment, or some noise may be heard.*Emily*Sonystyle

  • Rated 1 out of 5 stars

    Mediocre headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a pair of cheap headphones that work better than these.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jojotorch, We regret to hear that your device's performance failed to meet your needs. We do appreciate providing us with your feedback for the betterment of our product. We will pass this to the proper department. ~Ralph sony_US

  • Rated 1 out of 5 stars

    Bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't cancel noise not a very good product. We returned them.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Catkis, we regret that the unit had to be returned. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks! ~Erin sony_US

  • Rated 1 out of 5 stars

    doesn't cancel noise, waste of money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product absolutely does not work,don't waste your money period!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dissatisfied. The noise canceling function is effective in low-frequency ranges such as airplanes, trains, or offices (near air-conditioning, etc.) and is not as effective for higher frequencies, such as
      human voices. Thanks. -Mark sony_US

  • Rated 1 out of 5 stars

    Poor quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the Sony brand but the plug broke on first airplane trip.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TexasTheEoodlands,
      Please check the link below for further assistance.
      https://esupport.sony.com/US/p/service.pl
      Thanks,
      >Joffrey sony_US

  • Rated 1 out of 5 stars

    not too pleased!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used only 2 times and a piece keeps coming off!!!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MiMi, thank you for bringing this to our attention. Please do contact our support team by visiting http://eservice.sony.com/. They will be more than happy to help you out with the headphones. Hope to hear from you. Best regards, -Mark sony_US