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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 5252 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Comfort

    Rating 4.3 out of 5 stars

  • Value

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are delighted by the excellent sound quality, comfort, and reasonable price of the product, with its lightweight design and good fit also receiving praise. However, some users have expressed concerns regarding the battery life, which they find to be short. Additionally, the cord length is sometimes considered too short, and the absence of a microphone is noted by a few.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 262 Showing 5,221-5,240 of 5,252 reviews
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    They're alright

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are only 50 bucks so not bad for the price would I recommend them to someone probably not. They hurt my ears after a while of wearing them. Noise canceling only if you turn up the headphones to like a decent amount. The switch is great at tuning the music for a crisper sound. So over all they're okay.but. Nothing worth writing home about.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Mango! Thank you for the feedback, we will use it to improve our future products. We suggest checking the following link to help with the noise canceling feature: https://us.en.kb.sony.com/app/answers/detail/a_id/30807 ~Jeannette sony_US

  • Rated 5 out of 5 stars

    Head phones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product !!!!!!!!!!!!!!!’!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Barely cancel noise and make your ears hurt

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these headphones to study. It feels like they only kick up the bass and make the sound louder and clearer but don't really cancel that much noise. The best they cancel out would be light tapping or whispering. They only partially cover your ears so your ears hurt after 20 min of wearing them. The batteries also don't last that long. About 10 hours like the other review said sounds accurate. For the price, I would just recommend getting a pair of nice headphones and not these for the sake of them being "noise canceling".

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Richhom13! We appreciate the feedback you have provided regarding this unit, based on the specifications the total Noise Suppression Ratio is approximately 13 dB. We recommend trying the steps available through the following link to troubleshoot the noise canceling feature:  https://us.en.kb.sony.com/app/answers/detail/a_id/30807 ~Jeannette sony_US

  • Rated 5 out of 5 stars

    Good prouct

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good prodtuct for price . Easy to use and maintain

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    No noise cancellation!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These provide good sound but little to no noise-cancellation, which is specifically why I bought them. They also hurt my ears after about an hour.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT PRODUCT!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THESE HEADPHONES WERE BOUGHT FOR MY GOD-BROTHER AND HE'S REALLY ENJOYING THEM. HE HASN'T COMPLIANED AT ALL.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    UNCOMFORTABLE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is decent for the price, BUT, no padding on top, just HARD PLASTIC! My head hurt so badly after 5 minutes, and I have a high pain tolerance. Even my $10 headphones have some padding! Going back!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Frangelica, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. Oscar. sony_US

  • Rated 5 out of 5 stars

    travel headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new set for a trip and these worked fine on the plane.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Somewhat acceptable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation is average and the comfort level is average. Not up to par with Bose or the better Sony

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Not for the Audiophile

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these for the purpose of using them on a flight I will be taking soon. I didn't look through all of them but figured these would be good enough since they're noise-cancelling and Sony's a pretty decent name in the audio scene. I was thoroughly disappointed in the sound quality! It was very tinny and overall just not enjoyable, very weak and cheap sound especially coming from Sony. Pretty disappointing, I'll be sticking to Skullcandy!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi roxas, thank you for taking the time to write a review. We're sorry to hear that this unit failed to meet your expectations. We place a very high value on feedback from our customers because it allows us to continue to improve. Thanks again and have a wonderful day. Dave

  • Rated 5 out of 5 stars

    Fantastic powered headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well for the price, and the audio quality is excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great, but needs a pad for headset top

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Any way to get a foam headliner for the plastic top

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Over the Ears?? These just do not work well!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so disappointed in these headphones. I had over the ear Sony noise canceling headphones from Best Buy that were about 10 years old and were stolen. They worked beautifully, so I decided to buy a replacement. I saw the price at Best Buy and it was only about a third of what the old ones cost, but I thought, maybe they had just come down in price since they were corded (vs the newer wireless). Boy was I wrong!!! Not only do they NOT fit over year ears, but they are horrible at cancelling out aircraft nose. I have taken four flights and quite frankly could just assume wear ear buds and get better clarity. They are fine if you are in a library - not on an aircraft! Spend the extra money to get good headphones.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello GoBucks, thank you for your message. The noise canceling function is effective in low frequency ranges such as airplanes, trains, or offices (near air conditioning, etc.) and is not as effective for higher frequencies, such as human voices. Oscar. sony_US

  • Rated 1 out of 5 stars

    no sony

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not give a 1 star had there been an option for "0 stars". Not a reliable brand at all. I had a different model of Sony headphones , and it broke by the hinge. Reached out to both US and Japan headquarters about the issue. Received a reply email stating that the Sony engineers agree that there is a defect with the product, but they cannot exchange it because it was out of warranty. If a product has a defect, and company admits it, then why does not matter what the purchase date it. Anyway I highly recommend to stay away from sony headphones in general.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent sounds for the price. However, there's no noise-canceling which is why I bought them. Returned

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not for me

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for an upcoming long airplane ride in hopes to reduce the cabin noise, unfortunately they did not work out for me. I have small ears and these ear pads do not fully cover my ears, which I think is probably key for the noise cancelling to work efficiently.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PattyPits, thank you very much for taking the time to share your concerns with us. Sony takes the voice of our customers very seriously and hearing all feedback - good and bad is important to us. Your feedback is highly appreciated. Regards, ^Ron

  • Rated 1 out of 5 stars

    NOT over-ear!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for low cost, over-ear noise cancelling headphones and found these Sony's with good reviews. When I picked up the order, the box seemed oddly small for over-ear headphones. My suspicions were confirmed when I unpacked them and tried them on. These are not even close to over-ear as described! These are an on-ear design all day long- and uncomfortable ones at that. Very disappointed in Best Buy for allowing an inaccurate description which, ultimately, wasted my time.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DJSteele, thank you for bringing this to our attention and we regret that the headphones failed to meet your expectations. We'll make sure that your feedback reaches the whole team for investigation and possible changes, especially with the advertising. Best regards, -Mark sony_US

  • Rated 2 out of 5 stars

    Poor sound quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to use while playing my digital piano, and even for piano music the sound on these is tinny and disappointing. I'm returning them.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi noktulo, We regret to hear that your device's performance failed to meet your needs. We do appreciate providing us with your feedback for the betterment of our product. We will pass this to the proper department. ~Ralph sony_US

  • Rated 2 out of 5 stars

    You get what you pay for

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure what the positive reviewers are comparing this product with. The noise cancellation appears to be only a boost in volume.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi osiris369, The noise canceling effect may vary depending
      on how you wear the headphones. Kindly adjust the earpads so that they cover your ears, otherwise noise canceling will not function properly. We do appreciate providing us these feedback for the betterment of our product. We will pass this to the proper department. Regards, Vincent sony_US

  • Rated 1 out of 5 stars

    These are Really Cheap

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound bad, and they are super not comfortable. They also require a battery, which for wired headphones is kinda a bummer. You can get much better headphones for the money, I was very disappointed in this product, sony stuff is usually pretty good. I plan on returning these and upgrading to something better.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Shilofax, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. However, troubleshooting steps for sound issues are available in the following link: https://us.en.kb.sony.com/app/answers/detail/a_id/38966. Oscar. sony_US