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Customer reviews

Rating 4.3 out of 5 stars with 5244 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Comfort

    Rating 4.3 out of 5 stars

  • Value

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers frequently mention the above-average sound quality and comfortable fit of the Noise-Canceling Wired On-Ear Headphones. Many appreciate the comfortable design, lightweight feel, and great price. However, some customers have noted concerns about the short battery life and cord length. Additionally, some customers have noted the absence of a microphone.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 247 Showing 4,921-4,940 of 5,244 reviews
  • Rated 2 out of 5 stars

    had better

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not a very good design , have to fight with battery compartment to install them ,not really a good noise canceling as they claim

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Do not buy these headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As headphones only, they do the job. But as far as Noise-Canceling, I still hear outside noises. And, the wire is too short!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Inexpensive and Inadequate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these noise-cancelling headphones expecting to replace my 10 year old Bose unit. My old Bose on-the-ear headphones outperform these!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Mongwa, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. However, for any issue with the functionality. check the link below to troubleshoot it: https://us.en.kb.sony.com/app/answers/detail/a_id/38966. -Oscar. Sonystyle

  • Rated 2 out of 5 stars

    It does not do what it promises.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my son to have a product that had Sound cancellation. It does not work and the next day I returned it, I do not recommend it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not so great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a hard time hearing my music with this Sony headphone. Even though it was adjustable, I still had problems with it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't seem to work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the noise cancelling headphones for long airplane flight. Tried them at home first. Didn't matter if switched on or off you could still everything around you. Returned them.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bill, It is sad that the headphones had to be returned. We will forward your information to the proper department. Thank you for your feedback. -Vincent sony_US

  • Rated 2 out of 5 stars

    Small

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have small years and and head and these were too small for me! And, I did not even notice any noise reduction at all. I returned them and bought the Bose pair.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SunKimmy22, It is unfortunate that the headphones had to be returned. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We will forward your feedback to the right department. -Vincent sony_US

  • Rated 2 out of 5 stars

    Ok for indoors

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have ok sound but comfort is not great with these and if it’s windy outside the noise of the wind is amplified with the noise canceling is turned on

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Txcowboy, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks! ~Erin sony_US

  • Rated 2 out of 5 stars

    no noise canceling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good headphones but the noise canceling doesn't work all it does is just turn up the volume.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Sony headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed...this headphone was definitely not noise canceling...would not purchase again

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Cheap

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a cheap, crude set of headphones. I threw it away.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Not good sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just return it. I dont like the sound and the fact that uses a battery to get improved or better sound.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lauris, We regret to hear that this unit failed the performance that you expected. We will pass this issue to the right department. We will make sure for the investigation and analysis of this issue. You can check the specification from this link for more details:
      https://docs.sony.com/release//Manual_4540896121.pdf
      Regards, -Jay sony_US

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    uncomfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones work OK for noise canceling but are very uncomfortable. They are not well padded and just sit on the ear.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello lilsmom, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. Thank you so much for your feedback. -Oscar. Sonystyle

  • Rated 1 out of 5 stars

    Disappointed Long Time Customer

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Priorly made and difficult to reach someone to assist with addressing any warranty concerns. Good Luck with speaking with someone and being able to overcome the language barrier to get the assistance that is needed.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is ok , You can definitely buy better headphones for the same price

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Feels cheaply made

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels very much like plastic and cheaply made. Not comfortable to wear. Otherwise, they work.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Broke and hurt

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These hurt after a while especially on the top of the head where the band rests. Broke in a month.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I don’t like this product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wires exposed themselves less than a month after owning these and I had to throw them out for safety reasons

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Cheap, awkward and clunky

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They felt awkward on my head, sound was descent, Ended up returning due to connection issues with my iPhone 7 Plus.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    keep shopping

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    pretty disappointed. I was expecting something similar to other Sony headphones I’ve gotten in the past at this price point and maybe it’s the noise canceling.. not sure. but the sound quality is really bad and the materials extra cheap

    No, I would not recommend this to a friend