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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 5245 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Comfort

    Rating 4.3 out of 5 stars

  • Value

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers frequently mention the above-average sound quality and comfortable fit of the Noise-Canceling Wired On-Ear Headphones. Many appreciate the comfortable design, lightweight feel, and great price. However, some customers have noted concerns about the short battery life and cord length. Additionally, some customers have noted the absence of a microphone.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 251 Showing 5,001-5,020 of 5,245 reviews
  • Rated 2 out of 5 stars

    Not so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good as noise canceling. Ok as head phones. Would not buy it again

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi oleg, We regret to hear that your device's performance failed to meet your expectations. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph sony_US

  • Rated 2 out of 5 stars

    Doesn't really cancel noise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Effective for listening to music, as for cancelling noise, not really

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Angi, thank you very much for taking the time in writing us your honest review regarding the device. Please take note that noise canceling is not as effective for higher frequencies, such as human voices. Thanks! _Bob sony_US

  • Rated 2 out of 5 stars

    Below average and overpriced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Few months later I can buy the same thing in a drugstore for half the price

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi mistos, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks! ~Erin sony_US

  • Rated 1 out of 5 stars

    Plane trip- Loud engine noise still.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchases these headphones specifically for a flight to cancel out the noise of of the plane as I travel. Unfortunately the product did not work. Either I did not know how this headphone works or it is just not all that it is made out to be.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Average, tight fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both the fit over my head and around my ears are to tight and uncomfortable.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Satowski, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. Oscar. sony_US

  • Rated 2 out of 5 stars

    Cheese quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality for the money. Sound stunk. Not very happy with these. Returned them.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Nick, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. -Oscar. Sonystyle

  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible quality.. if your looking for cheap, then these are for you. If u want serious sound for gaming or just listening to music on computer.. don’t buy these.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left ear much clearer/stronger than right. 1st Noise cancelling head phones and it just seems like the volume was turned up

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Keep shopping

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product does not appear to do anything that it claims on the box. I find that a cheap pair of $10.00 headphones outperforms these in every category. Not only do they not cancel any sound, the sound they produce is not very good, and ultimately they feel so cheaply made they surely won't last.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Appleseed, We appreciate your time and input. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. Regards, Vincent sony_US

  • Rated 2 out of 5 stars

    don't bother with these

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hadley's for only 2 weeks when the wire started to break

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No real noise canceling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is barely a difference between the headphones with or without noise cancelling on

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kvilg,
      We always appreciate customers who take the time to give us their feedback. I’ll pass what you've said onto proper department. Thank you.
      >Joffrey sony_US

  • Rated 2 out of 5 stars

    Should have known better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was decent. The only problem I had with this product was too small.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LemonLime, Sony takes into consideration all feedback to improve the performance and quality of our products. We place a very high value on feedback from our customers because it allows us to continue to improve. Once again, thank you for your input. ~Erin sony_US

  • Rated 2 out of 5 stars

    not over ear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While these are listed as Over the Ear, they are actually On Ear.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not comfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife picked these up for me as I was in need of a new pair of headphones. Unfortunately they do not fit comfortable over my ears, and the headband kept sliding back. Sound quality wasn't terrible but not impressive either, not worth the money mostly just based on the design and fit.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Tiles, The headband of this unit is adjustable. Make sure to adjust it according to the size of your head. We appreciate your feedback and we will make sure this will be forwarded to the proper department. For other details about this unit, you may visit the link below:
      https://docs.sony.com/release//Manual_4540896121.pdf
      Regards,
      Vincent sony_US

  • Rated 1 out of 5 stars

    noise cancelling unnoticeable/volume problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    in addition to no discernable noise cancelling on my flight, while listening to music there was such an increase in volume when the captain broke in to speak, it caused me to instinctively knock the headphones off my ears. no one else using other devices had the same reaction

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Alright for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was alright, but didnt really cancel any noise

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cris, The noise canceling function is effective in low frequency ranges such as airplanes, trains, or offices (near air-conditioning, etc.) and is not as effective for higher frequencies, such as human voices. We appreciate your feedback and we will forward this to the proper department.
      Regards,
      Vincent sony_US

  • Rated 1 out of 5 stars

    Not comfortable for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very disappointed I have always liked sony product. I just bought these headphones went out to my car tried them on they were not comfortable at all I couldn't imagine wearing them for a long period of time.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HEADPHONES FOR A STARTER.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'M A LITTLE DISAPPOINTED...A LOT OF PEOPLE TOLD ME THESE ARE GREAT FOR THE PRICE BUT I FOUND THAT MY FORTY YEAR KOSS SOUNDED AS GOOD. THEY SOUND LIKE I'M IN A TIN CAN WITH MY MUSIC. I'M TRUELY SORRY, BUT I MAY HAVE TO RETURN THEM DEPENDING ON BEST BUY'S POLICY ??

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sony Headphones - cheap quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mine broke at the rotation in the first couple of weeks. Worst quality

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No Good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received at Christmas time. Item is broken after less than three months of use.

    No, I would not recommend this to a friend