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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 5245 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Comfort

    Rating 4.3 out of 5 stars

  • Value

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers frequently mention the above-average sound quality and comfortable fit of the Noise-Canceling Wired On-Ear Headphones. Many appreciate the comfortable design, lightweight feel, and great price. However, some customers have noted concerns about the short battery life and cord length. Additionally, some customers have noted the absence of a microphone.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 253 Showing 5,041-5,060 of 5,245 reviews
  • Rated 1 out of 5 stars

    Customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The girl in customer service was rude and condescending. I bought headphones a year ago. Needed new ear linings..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not really noise canceling.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It plastic squeeked out of the box and it may have softened the noise but did not cancel. Noise canceling from $40 headphones? Come on not close to my Bose qc35. Dont buy these and they hurt your ears.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works well for hearing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well for those with hearing loss and it isn't too expensive.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very uncomfortable

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very uncomfortable. Bought three of these for my kids and all three of them said it's very uncomfortable to wear.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It has not performed as expected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony has always stood for quality in my mind. No more. It worked poorly on the first flight and barely at all on the following two flights. Very frustrating and disappointing.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    There ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There ok ,i just didnt like that you have to use batteries.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sony - Noise-Canceling On-Ear Headphones - Black

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is very little in the way of volume adjustment on this headphone and it offers very little in way of noise cancellation on the airplane. I would not recommend buying this headphone.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Trent20, Thank you very much for taking the time in writing us your honest review regarding the headphones. Your feedback is highly appreciated, it will be a big help in improving the quality of our products. We will pass this to the proper department. ~Ralph sony_US

  • Rated 5 out of 5 stars

    My Daughter Loves them!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter needed some new headphones and she loves these.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not the best

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was disappointed with these. Usually sony provides a good product but these are far from it. I’ll never buy these again

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor audio quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stay away from this product. Poor audio quality that does not come even close to less expensive headphones.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not noise canceling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Louder headphones doesn’t block any noise at all. Need to buy better headphones.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These more or less immediately broke, Sony makes good items, but this is a pass

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very uncomfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for a long flight. They were extremely uncomfortable and I ended up returning them upon arriving hone

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ear muff came off 2 months after I gave it to my son it’s not Bluetooth it’s an old style headphones not worth the money I spent

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Uncomfortable and poor sound quality unexpected from Sony.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Beware

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke my first time using them, made very cheaply. Spend the extra money for good headphones.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ear cushion fell off with first use - became disconnected from headset.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The head phones are great for the price and i would buy again but there are better for a little bit more money and the cancel out feature work ok not the best

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Henryc, We value your feedback and we will surely take note of this for the betterment of our products. ~Ralph Sony_US

  • Rated 1 out of 5 stars

    Customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy, just the same as a lower price of headphones.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had 20.00 headphones that sounded better than this. Don't waste your time ... or money. Glad I tried them in the parking lot - they never made it home, returned immediately.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello jrc2015, thank you for your message. It is unfortunate you've had an issue with the headphones. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. Oscar. sony_US