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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 5245 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Comfort

    Rating 4.3 out of 5 stars

  • Value

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers frequently mention the above-average sound quality and comfortable fit of the Noise-Canceling Wired On-Ear Headphones. Many appreciate the comfortable design, lightweight feel, and great price. However, some customers have noted concerns about the short battery life and cord length. Additionally, some customers have noted the absence of a microphone.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 255 Showing 5,081-5,100 of 5,245 reviews
  • Rated 1 out of 5 stars

    Disappointing Performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't waste your money on these. Best Buy says my review MUST be at least 50 characters which I think is dumb.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    sigh

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They broke apart instantly. It was not a good sound quality.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Returned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very uncomfortable on the ears. Did not help the ear pressure when flying. Returned for a refund.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi tecved, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Regards, David Sony_US

  • Rated 1 out of 5 stars

    Functions don’t work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy this item. The sound suppression never work. Also felt cheap

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poorly Made

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesnt work well. Incoming callers hear all the noise.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not recommended. Does not live up to Sony name.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Uncomfortable (no padding for top of head), cheaply made, tinny sound. Not worth it. Returning them asap!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Floyd,
      We regret to hear this inconvenience.This issue will be forward to the right department.Thank you for your feedback.-Jay sony_US

  • Rated 1 out of 5 stars

    Weak poor sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t bother, weak and poor sound quality. You get what you pay for.. the quality matches the price

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 15 days doesn’t work I don’t know why. I will try to return

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not the Best Quality for a Sony Brand

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    earpiece fell apart after 5 months of occasional use.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't bother

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought these might do for a long international flight, but they were simply awful. Not even worth the low price.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Paula, we're sorry to hear that these Headphones failed to meet your expectations. Let me pass this to the proper department. - Ella Sonystyle

  • Rated 1 out of 5 stars

    Not Great Just Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not great, doesn’t work when used for phone calls, audio is ok.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working after only a few months. Did not cancel out any noise

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It's NOT a noise canceling headphone as informed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this model as a noise canceling headphone, but it's just a normal headphone and don't cancel any noise

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Augusto, thank you for taking the time to write a review. We're sorry to hear that unit failed to meet your expectations. Based upon the specifications of this unit, the noise cancelling function is effective in low-frequency​ ranges such as airplanes, trains, or offices (near air-conditioning, etc.) and is not
      as effective for higher frequencies, such as human voices. Your feedback is highly appreciated. Dave Sonystyle

  • Rated 1 out of 5 stars

    I need to return it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphone does not work for my need. It is not noise-canceling.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    telllsgoo

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i really don't now but maybe u can send. one so i can find out

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It only work on one ear .

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am waiting for the store to re-open so I can return or exchange it .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Head phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does not connect to anything. I terrible buy. Do not buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheaply made. Doesn’t work well with apple products.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very happy with them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With his book reading machine these are very useful not to disturb everyone with the volume.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked for 6 weeks then left side stopped working. Sent to Sony waiting to see what happens.

    No, I would not recommend this to a friend