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Customer reviews

Rating 4.3 out of 5 stars with 5245 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Comfort

    Rating 4.3 out of 5 stars

  • Value

    Rating 4.4 out of 5 stars

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88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 252 Showing 5,021-5,040 of 5,245 reviews
  • Rated 2 out of 5 stars

    Headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very little difference when you put cancellation on

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hawk, We regret to hear that your device's performance failed to meet your needs. We'll make sure that this feedback reaches a relevant team if ever changes are needed as we want our consumers to have the best user experience. Thank you very much for your input. ~Ralph sony_US

  • Rated 2 out of 5 stars

    Poor noise reduction

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slight noise reduction. Average sound. Returned them.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi McCruzer, we regret that the headphones failed to meet your expectations and we thank you for providing us with an honest feedback. Your input is greatly appreciated. Best regards, -Mark sony_US

  • Rated 1 out of 5 stars

    waste of money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very poor quality, unfortunately I was out of the country and could not return it in the allotted 14 days

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Low quality.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible headphones. The quality is the worst I’ve tried. Feels like plastic jabbing into your head and the sound quality is average. I’d rather spend $500 for headphones than use these.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not Impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are barely noise cancelling, only a little

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, jayp, The noise canceling function is effective in low-frequency ranges such as airplanes, trains, or offices (near air-conditioning, etc.) and is not as effective for higher frequencies, such as human voices. We will forward this feedback to the proper department. Thank you. -Vincent sony_US

  • Rated 1 out of 5 stars

    garbage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    absolute junk - bought two at the same time flimsy and noisy $50 worth $15

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst headphones Ever!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst Sony speakers you could ever buy!! Horrible quality! If you want awful sounding headphones then get these over the ear Sony headphones! Shame on Sony for making such crappy headphones!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Really Bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation barely does anything. The only real effect of turning it on is to increase the volume of music. Testing with various background noises, I only noticed a minor reduction of noise with the reduction turned on. Not at all worth it. Returned within hours.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AWFUL! Worst headphones I've ever bought. Flimsy, terrible sound, just awful. I actually just returned them last week. Moral of the story: if you buy cheap headphones, you get CHEAP headphones.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Muffled sound

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound from the headphone was very muffled. I may have purchased a defective product. I, therefore, returned it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not what I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed more noise reduction that this item came with

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cheap quality should have cheaper price tag

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought in a desperate situation. $10 worth of headphones for $40. Super short cable.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    for kids

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    phones returned, fitted more for a child than an adult.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible service! Your company sent me defective p

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy Online sent me a defective set of headphones! The noise reduction feature produces an annoying humming sound so I cannot turn it on! Don't you check the product before you sell it. Really poor service!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    These suck

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have $9 in ears that sound better. These Sonys cost $50+

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a gift for my brother. He loves it!!! Good price point and reliable brand.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they were poor on noise canceling i tryed them on a airplane and they didn't work very well

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Meh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    29 days since I bought them and they are already in the trash because they broke.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not noise cancelling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not tell difference with power on or power off. No noise cancelling experienced. Purchased from Best Buy airport kiosk machine when I realized I did not have my Bose with me. Returned them to store shortly after leaving airport.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Aussiedogs, we're sorry to hear that you were not satisfied with your experience with the headphones. We'll make sure that this feedback reaches a relevant team if ever changes are needed as we want our consumers to have the best user experience. Thank you very much for your input. Best regards, -Mark sony_US

  • Rated 3 out of 5 stars

    Just Okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not the product I expected. The build quality is adequate. These are a backup pair of headphones for editing.

    I would recommend this to a friend