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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 298 reviews

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93%
would recommend
to a friend

Customers are saying

Customers admire the NWZ-E380 Series Walkman for its user-friendly interface, remarkable sound quality, and affordable price point. Users appreciate its extended battery life, portability, and built-in FM radio. While some users wish it had Bluetooth capabilities and better earbuds, overall, customers are pleased with its durability, compact size, and ample storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-298 of 298 reviews
  • Rated 3 out of 5 stars

    Song playing great /but radio not

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For an MP3 player it is very good. However I bought it for radio use therefore it was a disappointment

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    4GB, Laughable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mistaken purchase; must have clicked a few too many times and failed to review my cart. 4GB? Really?

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sluggo,
      Please check the full specifications of this Walkman in the link below.
      https://docs.sony.com/release//specs/NWZE383RED_mksp.pdf
      Thanks,
      >Joffrey

  • Rated 1 out of 5 stars

    Not enough infomation on how to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    returned it for something else I could not get help at the store on how to use the product.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello gwen, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. -Oscar.

  • Rated 3 out of 5 stars

    Nice music player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Isn't the best music player, but working good and the quality is acceptable

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    A wonderful mp3 player however is not my choice.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I take my mp3 player for three years & end in June

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    sounds great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if you play downloaded music only you should be happy

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    This unit is not as good as the older model.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have experienced great difficulty in getting the Walkman to shut off.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KrazyD610, thank you for your message. We noticed you are experiencing some difficulties with your Walkman. In regards to your concerns, we would like to perform some troubleshooting steps. Please check the link below: https://us.en.kb.sony.com/app/answers/detail/a_id/42556. *OscarSonystyle

  • Rated 1 out of 5 stars

    Junk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This MP3 player was bought for my son for his birthday. It would never charge up after it went dead from the initial charge and it would not download the music to the player when I tried.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Pitbull5, thank you for your message. That is unfortunate that this particular Walkman did not meet your expectations. To troubleshoot your unit, please visit the link below: https://us.en.kb.sony.com/app/answers/detail/a_id/30991. Best regards, Oscar.Sonystyle

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Greatest mp3 player I ever had

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony walkman players are great! Sound quality is amazing. Battery life is super long. I used my walkman player for 7 years and battery is still works great. I never changed battery. Extremely great quality product. Moreover it starts to play instantly without any freezes. You can also watch converted videos on it and you can watch photos.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dauren, we're glad that you're very happy with your new Walkman. Thank you for choosing Sony, enjoy! - Ella Sonystyle

  • Rated 1 out of 5 stars

    Very Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product to listen to music.Investigated other models, but settled on this one which is perfect for me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Irish,
      Good to know that you are happy with your purchase!
      Thank you for choosing Sony!
      >Joffrey

  • Rated 1 out of 5 stars

    Easy to use it of the box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it at 8pm, had it setup and ready to use in under an hour. This includes drive time.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 3 out of 5 stars

    Good overall

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this MP3 player a few weeks ago, overall it meets my needs. Cons: Battery is o.k., needs to be charged more then I'm use to. Don't like the shut off feature which really is not a 'shut off' feature at all which wears on the battery. Have not been able to figure out by just navigating through how to save more then 1 radio station to the preset. Pro: was easy to transfer my music files from my media player and to start using. This MP3 player is overall good for the price since I did not want anything complex or expensive.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi hellonwheelzz, Thank you for bringing this to our attention. We appreciate your feedback and we will note it for future improvement of our products. - Jerome Sonystyle

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Works Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My household has had 2 of these for months with no problems at all. Display is small, but easy to read. Sound is clear. Downloading music to the player is very simple. The radio function works very well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Durable, Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product for my special needs child. She loves music and uses this product daily. Loves to push buttons, and this product is two years old without a problem. She has no trouble down loading music and searching for what to play. Love the radio and She can load pictures of her friends. This is by far the best MP3 player she has ever owned.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great MP3 Player

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Sony MP3 player is great! Much easier to operate than my old Eclipse. The screen is easier to see and I like the menus. I use this to have music in my golf cart and it works perfect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jim14, thanks for sharing your experience. We're glad that you're loving your MP3 player. Enjoy! Thanks for choosing Sony! - Ella Sonystyle

  • Rated 4 out of 5 stars

    Work fine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my daughter since she want an MP3 player. It seemed to be well built and the display is large enough. Sound is ok per my daughter although she said that it doesn't sound as good as her previous MP3 player which is a Sansa Clip

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Died on me

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the player, but after only 6 months it will not accept a charge. So is useless. I didn't get extended warranty because that raises the price by ten dollars, and figured it's a Sony so should be fairly good quality. It was never dropped or mishandled. Since I already have the program in my computer for it, I will go ahead and buy the same one, but geez! only 6 months, for something that costs $70.. Not right. I am gonna buy a new one, but would warn a friend to get the extended warranty.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Mark!, Thank you for your feedback and we apologize for the inconvenience cause by this unit, we would like to verify the factory warranty coverage to see if there is anything the we can help you with. Please email us at [email protected] and provide your contact information, purchase date according to the receipt, model name, serial number and a description of the issue you experienced with this unit.~ JeannetteSonystyle

  • Rated 2 out of 5 stars

    Not as described.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a Sony mp3 player that had a memory card slot available, as the specs said this one did. I called a Best Buy rep. who politely informed me that Sony provides the specs. Same specs listed on other sites. I even tried contacting Sony to inform them of false specs and could not find a phone number. How can I be the only one who noticed this?! Sorry if I am wrong about this but I think I am right and Sony should fix this immediately. I want a new expandable Sony mp3 player without paying $200.00!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jackfromkc,
      Please check the full specifications of this Walkman in the link below.
      http://146.215.230.18/release/specs/NWZE383RED_mksp.pdf
      Thanks,
      >Joffrey