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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 378 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are satisfied with the PULSE Elite wireless headset's sound quality, comfort, and battery life. Some customers have mentioned the fit and 3D audio as positive features. However, some customers have reported experiencing connectivity issues with the headset. Overall, the headset seems to provide a positive experience for many, but the connectivity problems are worth considering.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 378 reviews
  • Rated 5 out of 5 stars

    Gaming with game.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My grandson loves theses headphones. He says they are very clear, lightweight and he preferred the black over white.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Rookie Daddy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Man my 1st time using these and my Son help setup them up and sounds Quality is great especially shooting games or F1 games

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Breaks too easy for a $150+ headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headset sounds great and is very easy to use. My issue is that Playstation made a headset that breaks so easily this is my second pair with less than 3 month of use and it snapped on one of the ear pieces again

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Pulse headset

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing I can hear everything everyone works really well I can hear what’s inside the game if I step on a twig I’d be able to hear that it’s awesome

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow what an upgrade from the previous song headphone and it comes with the charging hanger! Awsome sound quality and biuld quality

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones out

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is so good best gaming headphones i have ever had.do yourself a favor and get these

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ps5 headsets

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the item no issue ms while using this. It’s sounds great and the mic is good

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love this headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, I had great sound and base it’s awesome and color looks great

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headphones ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome Sound and I love that they charge wireless

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Ok sound, not comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound but 60 days in and I already snapped them attempting to put them on. Battery life sub par, bout 1:30min worth.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Sony headphones is just what I needed. The price is worth it. The wall-mounted charging station is awesome. I like it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    useful for traveling.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked it very much and it is very useful for traveling.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    BREAKS UNDER NO STRESS.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SOUND IS GREAT, BUT SOUND ISN'T SO GREAT WHEN THE HEADBAND SNAPS JUST PICKING IT UP OFF THE CHARGER. LITERALLY UNDER NO STRESS OTHER THAN THE WEIGHT OF ITSELF AND THE BAND BROKE. DON'T EXPECT THESE TO LAST NO MATTER HOW GOOD YOU TAKE CARE OF THEM. GOOD LUCK WITH SONY SUPPORT. HARD TO GET THROUGH TO THEM THEN THEY TELL YOU THE PROCESS TO REPLACE/REPAIR WILL LIKELY BE MONTHS. NEVER AGAIN SONY. NEVER AGAIN.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great and affordable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good for gaming and watching movies. I would recommend this for any PlayStation owner

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Great sound horrible build quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Very comfortable. But the head band broke with in three weeks this is my second pair. Trying to navigate the Sony warranty is impossible. Don't buy it if you are a every day gamer

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    playstation headset will break.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sounds great, connects easy, break just as easy really sad that the playstation name is on these and they break do easy. had a pair of the first gen white headset and did the same thing in the same. place

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Ps5 headset

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product I upgraded to the new headset and it was totally worth it

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Waste of money

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY! I’ve had this thing 1 week or so and I’m pretty sure it broke under normal condition of putting it on. My heads not that big and I thought it just expanded that way but I was wrong. On top of that it disconnects regularly. Horrible head set.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy, poor design, fails after 3 months.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3 months in and the right side failed just trying to put the headphones on, not stretching them apart far or anything, Apparently a known issue with with this line of headphones. Sony's solution is for you to ship the failed headphones back to them for "repair" which will take a month. No exchange, no credit, no refund, just get the same broken, poorly designed product back.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Possibly the best headset I currently own without a doubt!

    I would recommend this to a friend
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