Customer Ratings & Reviews
- Model:
- SRSXB21/W
- |
- SKU:
- 6195455
Customer reviews
Rating 4.5 out of 5 stars with 1392 reviews
(1,392 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the SRS-XB21 Portable Bluetooth Speaker's sound quality, ease of use, and long battery life. Many also appreciate its bass, compact size, and loud volume, along with its waterproof design. A few customers mentioned the speaker's weight and charging process as potential drawbacks. Some also noted that the instructions could be more comprehensive.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I usually love Sony products but I have not owned this speaker for very long and it already stopped charging. What a waste of money!
This review is from Sony - SRS-XB21 Portable Bluetooth Speaker - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Wouldn’t connect to Bluetooth
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for first few weeks then wouldn’t connect to Bluetooth on any device I had or I even tried on a friends device. Ended up thrashing it
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Good sound - expandable speaker chain
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've tested quite a few bluetooth speakers and have found them to be quite limited in sound since you rarely can chain together speakers to distribute around oneself like you can with wired speakers. That has changed. This is a portable, battery powered speaker which also has a limited light show capability; having the larger version at hand that is newer and has a broader and more fascinating light show, I wasn't distressed as I treated the SONY SRS-SBX31 - "31" model as the primary speaker and this "21" as a secondary speaker. Having selected the "31" speaker as the primary speaker, I chained these two speakers together by selecting the "wpc" button - first on the "31" and then on the "21" speaker (the smaller one I am reviewing here), and after a while the sound was coming from BOTH speakers! I say a while because it took longer than expected and I thought it hadn't worked at first. The quality of the sound is very good and you can adjust the volume on this speaker (and the primary one) independently. If you are looking for a companion to the "31" speaker, t his provides a wonderful and less expensive addition for a sound to surround you - not just coming at you. I highly recommend this on its own or paired with another SONY speaker that has the WPC chaining feature.
This review is from Sony - SRS-XB21 Portable Bluetooth Speaker - Blue
I would recommend this to a friend Rated 1 out of 5 stars
Not what I expected.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It only lastson the bass for two hours and then it lowers down. I bought it because it claimed to last long and it didn’t. My mom has. A cheaper one and works for four hours at least.
This review is from Sony - SRS-XB21 Portable Bluetooth Speaker - Blue
No, I would not recommend this to a friendRated 1 out of 5 stars
The batery don’t work efficiently
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The batery discharse so quickly. Is not a good product from sony. I hace to br charging constantly. It is so bad.
This review is from Sony - SRS-XB21 Portable Bluetooth Speaker - Blue
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sunshine, please refer to the link below for possible troubleshooting steps to fix this issue. I hope it helps. Regards, ^Ron
https://helpguide.sony.net/speaker/srs-xb21/v1/en/contents/TP0001599388.html
Rated 1 out of 5 stars
Terrible battery life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This might be a nice speaker but mine lasts maybe one hour and falsely says up to 12.
This review is from Sony - SRS-XB21 Portable Bluetooth Speaker - Blue
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jenny, The built-in battery life varies depending on the content to be played, ambient temperature or conditions of use: http://helpguide.sony.net/speaker/srs-xb21/v1/en/contents/TP0001602892.html
You may also reset the unit if the issue persists: http://helpguide.sony.net/speaker/srs-xb21/v1/en/contents/TP0001599386.html
Regards,
Vincent
Rated 1 out of 5 stars
Battery dies fast
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my daughter as a gift but the battery doesn't last long and the volume dies down when battery is low.
This review is from Sony - SRS-XB21 Portable Bluetooth Speaker - Black
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Agentrivas, we regret that the speaker failed to meet your expectations. Please be assured we take this very seriously and continuously strive to improve our products. We'll pass what you've said to the proper department. -Erin
Rated 1 out of 5 stars
Not easy to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item can’t play loud if it has less than 50% charg. And it’s also difficult to find the Bluetooth
This review is from Sony - SRS-XB21 Portable Bluetooth Speaker - Black
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RE1990, Thank you for your feedback on your experience with your speaker. We are sorry for any inconvenience you had experienced. Please be assured we take this very seriously and continuously strive to improve our products. in relation to the issue you have encountered, please try to reset and initialize the speaker by following the steps here:
https://helpguide.sony.net/speaker/srs-xb21/v1/en/contents/TP0001599386.html
Regards,
-Erin
- Pros mentioned:Size
Rated 5 out of 5 stars
Great little speaker
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great portable speaker. It's compact enough to fit in a purse, small bag or backpack. It's water resistant so can be used in the rain or while boating with no fear of getting damaged. You can also Daisy chain it with more speakers. It can be also used as a battery pack. Will highly recommend it!
This review is from Sony - SRS-XB21 Portable Bluetooth Speaker - Blue
I would recommend this to a friend Rated 1 out of 5 stars
Sucked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not have the bass it claimed to have.. and sounded like it was dying the first time used.
This review is from Sony - SRS-XB21 Portable Bluetooth Speaker - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Battery Dosnt last 12 hour
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Speakr loasy about 4 hours then like anther 4 hours just charging so I'm going to return it
This review is from Sony - SRS-XB21 Portable Bluetooth Speaker - Black
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Marty, we regret that the speaker failed to meet your expectations. Please be assured we take this very seriously and continuously strive to improve our products.
Regards,
-Erin
Sony Social Support
- Pros mentioned:Battery life, Sound quality
Rated 4 out of 5 stars
Great sound for small package
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is very good out of such a small speaker. I was instantly impressed. Batter life is good not the best but works for an on the go speaker. The only thing i could liv3 without would be the lights. They seem a little tacky for my liking and take away from the nice blue color.
This review is from Sony - SRS-XB21 Portable Bluetooth Speaker - Blue
I would recommend this to a friend Rated 4 out of 5 stars
Big things come in small packages
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pairing the speaker was quick and easy. I like the idea of being able to daisy chain this model but that is possible with use of the app as are other features. The speaker feels well built and has some heft to it. The volume can go surprisingly high in my opinion for a speaker of thus suze and it does not seem to lose clarity at higher volume levels. One thing I noticed though is that the bass does not seem as prominent at higher levels as it does at lower volume. I did not really detect a "3D" type sound at any vilume level but placement of the speaker affected the acoustics, as expected. The speaker has four tiny rubber feet that it sits on but they seem not spaced widely enough as the speaker easily tips. I am not sure how to turn the speaker off. It turned itself off after some time but pressin/holding the power button in did nothing and I wish I had control over this. Overall, I do like the speaker for its ability to play loudly, daisy chaining capabilities, and quality of build.
This review is from Sony - SRS-XB21 Portable Bluetooth Speaker - Black
I would recommend this to a friendRated 1 out of 5 stars
Im disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't stay charge not even for in hour and he told me it would be a 12 hour charge
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Shay30, please visit the link below for more information about charging the speaker. We apologize for the late reply. I hope it helps. Regards, ^Ron
http://helpguide.sony.net/speaker/srs-xb21/v1/en/contents/TP0001602892.html
- Pros mentioned:Size, Sound quality
Rated 5 out of 5 stars
Nice looking portable speaker
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Small but not too small pill shaped speaker with seeming holes for sound to come out on every side, very attractive looking portable speaker. I'm not going to pretend to be a good judge of what is quality sound, but for me the sound is more than acceptable.
This review is from Sony - SRS-XB21 Portable Bluetooth Speaker - Black
I would recommend this to a friend Rated 1 out of 5 stars
Fail
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this product, two days later the volume didn’t work.
No, I would not recommend this to a friendRated 1 out of 5 stars
Very very poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Holds charge for 45 minutes maximum . Will be returning
This review is from Sony - SRS-XB21 Portable Bluetooth Speaker - Black
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Rated 4 out of 5 stars
Good Overall Product with a Couple Issues
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality and range of this product is fantastic. The lights are not too obtrusive to block sleeping, and actually pair pretty well when listening to a thunderstorm through a white noise app. It feels sturdy yet light. As for the issues, it's doesn't always pair well with computers running bluetooth (sometimes not at all). These pairing attempts were made without downloading the app the device suggests, but other devices worked just fine without the app. Another issue is that the auto-shutoff during bluetooth operation has never once worked on the unit I received. It's listed as 15 minutes without activity will shut it down, but as I said, that has never actually worked for me. That obviously cuts down on use time between charges. Overall, it's still a good product, and I would recommend it.
This review is from Sony - SRS-XB21 Portable Bluetooth Speaker - Blue
I would recommend this to a friend Rated 1 out of 5 stars
Will not hold a charge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One week old cannot keep a charge even when plugged in.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AndyRoberts, That's definitely not the news that we would like to hear. Kindly check this link out for troubleshooting steps to help isolate the issue:
https://helpguide.sony.net/speaker/srs-xb21/v1/en/contents/TP0001599391.html
~Ralph
Rated 1 out of 5 stars
Battery life not as stated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for golf, have to charge after every round
No, I would not recommend this to a friend







