Customer Ratings & Reviews

Hi Pinpoint, Great! It's nice to hear you're satisfied with the superb performance and quality of our SRS-XB23. The SRS-XB23 speaker features EXTRA BASS for a deep, punchy sound and with a battery that can last up to 12 hours. The newly developed X-Balanced Speaker Unit in the XB23 achieves high sound quality and powerful sound pressure for a richer, deeper, more rewarding listening experience. The speaker is also waterproof and salt water resistant—so you've no worries using it by the sea or the pool—and there's no problem washing it either. Thank you so much for choosing Sony! -Jess

Hi Emma, thanks for choosing and purchasing our product. We're glad you are enjoying your SRSXB23, Please take note that in an extremely cold or hot environment, charging stops for safety. If charging takes a long time, it also makes charging of the speaker stop. Just to protect the battery, change the unit within an operating temperature between 5 °C and 35 °C (41 °F and 95 °F). You can check this link for more details:

https://helpguide.sony.net/speaker/srs-xb23/v1/en/contents/TP0002741495.html?search=operating%20temperature

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

The SRS-XB23 speaker features EXTRA BASS for a deep, punchy sound and with a battery that can last up to 12 hours. The newly developed X-Balanced Speaker Unit in the XB23 achieves high sound quality and powerful sound pressure for a richer, deeper, more rewarding listening experience. The speaker is also waterproof and salt water resistant—so you've no worries using it by the sea or the pool—and there's no problem washing it either. Thank you for choosing SONY! ~Earl

Hi Ed08, Awesome! Thank you for taking the time to write such a thorough review of our XB23 EXTRA BASS™ Portable BLUETOOTH® Speaker. We are happy to hear that you are enjoying the great sound quality. The SRS-XB23 speaker features EXTRA BASS for a deep, punchy sound and with a battery that can last up to 12 hours. The newly developed X-Balanced Speaker Unit in the XB23 achieves high sound quality and powerful sound pressure for a richer, deeper, more rewarding listening experience. The speaker is also waterproof and salt water resistant—so you've no worries using it by the sea or the pool—and there's no problem washing it either. We'll have your feedback about the app noted for the improvements of our products. Thanks for choosing Sony! -Jess

Hi Lighthouse, Thank you for this amazing review! We're glad you like the powerful sound that this unit delivers. The XB23 is rated IP67 waterproof and dustproof resistant with up to 12 hours of battery life so your music never gets left behind Keep the good times going with super-efficient USB-C charging and control sound settings with the Sony Music Center app. Thanks for choosing Sony! -Sam

Hi Shon, we're glad you love our product! The SRS-XB23 speaker features EXTRA BASS for a deep, punchy sound and with a battery that can last up to 12 hours. The newly developed X-Balanced Speaker Unit in the XB23 achieves high sound quality and powerful sound pressure for a richer, deeper, more rewarding listening experience. The speaker is also waterproof and salt water resistant—so you've no worries using it by the sea or the pool—and there's no problem washing it either. We appreciate the 5-star rating and thank you for choosing SONY! ~Earl

Hi LThompson, Thank you so much for the fantastic review & we are so happy to hear that it meets your needs. We're glad you're enjoying the excellent sound quality, portability, and overall features of the unit. Compact, lightweight, and easy to carry, the SRS-XB23 combines punchy bass sound with a tough, durable, go-anywhere design. As a music loving company, sound quality is our top priority. The newly developed X-Balanced Speaker Unit in the XB23 achieves high sound quality and powerful sound pressure for a richer, deeper, more rewarding listening experience. The speaker is also waterproof and salt water resistant—so you've no worries using it by the sea or the pool—and there's no problem washing it either. Thank you for your purchase! -Jess

Hi Kimberly, Awesome! We're extremely pleased to hear how much you're enjoying the superb sound quality and overall features of your new XB23 EXTRA BASS™ Portable BLUETOOTH® Speaker. Compact, lightweight, and easy to carry, the SRS-XB23 combines punchy bass sound with a tough, durable, go-anywhere design. As a music loving company, sound quality is our top priority. The newly developed X-Balanced Speaker Unit in the XB23 achieves high sound quality and powerful sound pressure for a richer, deeper, more rewarding listening experience. The speaker is also waterproof and salt water resistant—so you've no worries using it by the sea or the pool—and there's no problem washing it either. Thanks for your purchase and for sharing your feedback! -Jess

Hi Mayhemguy, we're glad you like the easy pairing, sound quality, and battery life of our product. The SRS-XB23 speaker features EXTRA BASS for a deep, punchy sound and with a battery that can last up to 12 hours. The newly developed X-Balanced Speaker Unit in the XB23 achieves high sound quality and powerful sound pressure for a richer, deeper, more rewarding listening experience. The speaker is also waterproof and salt water resistant—so you've no worries using it by the sea or the pool—and there's no problem washing it either. Thank you so much for your purchase and for choosing Sony! ~Earl

Hi Geeksquid, Thanks for sharing your experience with your Sony portable speaker. We are glad that you like its sound quality. The XB23 is rated IP67 waterproof and dustproof resistant with up to 12 hours of battery life so your music never gets left behind Keep the good times going with super-efficient USB-C charging and control sound settings with the Sony Music Center app. Thanks for choosing Sony! Vincent

Hi Thomasteepee, We're sorry to hear about your issue with the XB23 EXTRA BASS™ Portable Wireless Speaker. We apologize for the inconvenience. The communication between the devices will be poor if there is an obstruction between the unit and the connected device. Please refer to this link to diagnose the issue: https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xb23/articles/00097458.
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the SRSXB23:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Jay

Hi Luis, Wow! We really love to hear you like the great sound quality especially the EXTRA BASS feature of our XB23 EXTRA BASS™ Portable BLUETOOTH® Speaker! The SRS-XB23 speaker features EXTRA BASS for a deep, punchy sound and with a battery that can last up to 12 hours. The newly developed X-Balanced Speaker Unit in the XB23 achieves high sound quality and powerful sound pressure for a richer, deeper, more rewarding listening experience. The speaker is also waterproof and salt water resistant—so you've no worries using it by the sea or the pool—and there's no problem washing it either. Thank you so much for the 5-stars review & feedback and for choosing Sony! -Jess

Hi Chris, we're glad you like the sound quality, ease of use, and battery life of our product. Compact, lightweight and easy to carry, the SRS-XB23 combines punchy bass sound with a tough, durable, go-anywhere design. Thank you for choosing SONY. ~Earl

Hi BigWill, Awesome! We're glad that you like the sound quality of the speaker. The XB23 is rated IP67 waterproof and dustproof resistant with up to 12 hours of battery life so your music never gets left behind Keep the good times going with super-efficient USB-C charging and control sound settings with the Sony Music Center app. Thank you for choosing Sony! Erin

Hi J2020, Thank you so much for the great review of your XB23! It is so good to know that you love this speaker! Go anywhere with full, crisp sound in a lightweight, stylish design. The XB23 is IP67 waterproof, rustproof, dustproof, and shockproof, with up to 12 hours of battery life, so your music never gets left behind. Keep the good times going with super-efficient USB-C charging, and control sound settings with the Sony | Music Center app. Thanks for choosing Sony! Erin

Hi Vero, awesome! We are glad to hear that you like the sound quality of your XB23. The XB23 is rated IP67 waterproof and dustproof resistant with up to 12 hours of battery life so your music never gets left behind Keep the good times going with super-efficient USB-C charging and control sound settings with the Sony Music Center app. Thank you for choosing Sony! Erin

Hi Dilcia, we are glad that you like the waterproof design and sound quality of your new speaker. The XB23 is rated IP67 waterproof and dustproof resistant with up to 12 hours of battery life so your music never gets left behind Keep the good times going with super-efficient USB-C charging and control sound settings with the Sony Music Center app. Thanks for choosing Sony! Erin

Hi Bobbyg05wassup,

Awesome! We're glad that you like the sound quality and the included strap of the speaker. Go anywhere with full, crisp sound in a lightweight, stylish design. The XB23 is IP67 waterproof, rustproof, dustproof, and shockproof, with up to 12 hours of battery life, so your music never gets left behind. Keep the good times going with super-efficient USB-C charging, and control sound settings with the Sony | Music Center app. Thanks for choosing Sony!

-Ralph

Hi Anthony,
Perfect! We're glad that the headphones suits your needs and expectations. We greatly appreciate how you are enjoying the amazing sound quality of the unit. The XB23 is rated IP67 waterproof and dustproof resistant with up to 12 hours of battery life so your music never gets left behind Keep the good times going with super-efficient USB-C charging and control sound settings with the Sony Music Center app. Thank you for choosing Sony! - Kris

Hi BobD, Awesome! We're thrilled to hear that you like the sound quality and ease of pairing your Bluetooth Speaker. The XB23 is rated IP67 waterproof and dustproof resistant with up to 12 hours of battery life so your music never gets left behind Keep the good times going with super-efficient USB-C charging and control sound settings with the Sony Music Center app. Thank you for choosing Sony! Erin

Hi Speaker, That's great! Thank you for the 4-star review of your SRS-XB23 speaker. We're glad you're enjoying the sound quality, especially the EXTRA BASS feature and amazing design of the unit. The XB23 is designed more around portability rather than trying to get sound all around the speaker uniformly. Because of this, the XB23 will fit in most cupholders and similarly small spaces. As a music loving company, sound quality is our top priority. The newly developed X-Balanced Speaker Unit in the XB23 achieves high sound quality and powerful sound pressure for a richer, deeper, more rewarding listening experience. The speaker is also waterproof and salt water resistant—so you've no worries using it by the sea or the pool—and there's no problem washing it either. Thanks for sharing your feedback and for choosing Sony! -Jess