Customer Ratings & Reviews

Hi Chaz,
Awesome! We're glad to know you are enjoying the amazing sound, waterproof and long battery-life with your new speaker. This speaker is really great for gatherings and outdoor activities. Compact, lightweight and easy to carry, the SRS-XB23 combines a punchy bass sound with a tough, durable, go-anywhere design. Developed by Sony, the X-Balanced Speaker Unit achieves high sound quality and powerful sound pressure for a richer, deeper, more rewarding listening experience. Thank you for choosing Sony! - Kris

Hi Sunshine, Choosing this speaker will definitely be worth it. We're so happy to hear your purchase went well and you're enjoying the incredible audio quality of this speaker. Compact, lightweight, and easy to carry, the SRS-XB23 combines punchy bass sound with a tough, durable, go-anywhere design. As a music loving company, sound quality is our top priority. The newly developed X-Balanced Speaker Unit in the XB23 achieves high sound quality and powerful sound pressure for a richer, deeper, more rewarding listening experience. The speaker is also waterproof and salt water resistant—so you've no worries using it by the sea or the pool—and there's no problem washing it either. Thank you for choosing Sony! -Jess

Hi Dquindio, Great! We're glad you love the easy Bluetooth pairing, sound quality, design, and overall features of your speaker. he SRS-XB23 speaker features EXTRA BASS for a deep, punchy sound and with a battery that can last up to 12 hours. The newly developed X-Balanced Speaker Unit in the XB23 achieves high sound quality and powerful sound pressure for a richer, deeper, more rewarding listening experience. The speaker is also waterproof and salt water resistant—so you've no worries using it by the sea or the pool—and there's no problem washing it either. Thank you so much for the 5-stars review & feedback and for choosing Sony! -Jess

Hi ITGuy, Awesome! We're thrilled to hear that you are enjoying your Bluetooth Speaker. The XB23 is rated IP67 waterproof and dustproof resistant with up to 12 hours of battery life so your music never gets left behind Keep the good times going with super-efficient USB-C charging and control sound settings with the Sony Music Center app. Thank you for choosing Sony! Erin

Hi Oscar, Awesome! We are thrilled t hear that your daughter loves the sound quality of this speaker. The XB23 is rated IP67 waterproof and dustproof resistant with up to 12 hours of battery life so your music never gets left behind Keep the good times going with super-efficient USB-C charging and control sound settings with the Sony Music Center app. Thank you for choosing Sony! Erin

Hi HelpfulHank, wow! Congratulations on purchasing your portable speaker. It is so good to know that you love this speaker! Go anywhere with full, crisp sound in a lightweight, stylish design. The XB23 is IP67 waterproof, rustproof, dustproof, and shockproof, with up to 12 hours of battery life, so your music never gets left behind. Keep the good times going with super-efficient USB-C charging, and control sound settings with the Sony | Music Center app. Thanks for choosing Sony! Erin

Hi Steve, we are glad that you like the sound quality. Go anywhere with full, crisp sound in a lightweight, stylish design. The XB23 is IP67 waterproof, rustproof, dustproof, and shockproof, with up to 12 hours of battery life, so your music never gets left behind. Keep the good times going with super-efficient USB-C charging, and control sound settings with the Sony | Music Center app. Thanks for choosing Sony! Erin

Hi AjayB, Amazing! We're so glad you are enjoying the incredible audio quality, especially the EXTRA BASS features of this speaker. At Sony we strive to put forward the best possible products for our customers. Compact, lightweight, and easy to carry, the SRS-XB23 combines punchy bass sound with a tough, durable, go-anywhere design. As a music loving company, sound quality is our top priority. The newly developed X-Balanced Speaker Unit in the XB23 achieves high sound quality and powerful sound pressure for a richer, deeper, more rewarding listening experience. The speaker is also waterproof and salt water resistant—so you've no worries using it by the sea or the pool—and there's no problem washing it either. Thank you for choosing Sony! -Jess

Hi Camachos, You chose the best brand! The XB23 is rated IP67 waterproof and dustproof resistant with up to 12 hours of battery life so your music never gets left behind Keep the good times going with super-efficient USB-C charging and control sound settings with the Sony Music Center app. Thanks for choosing Sony! Vincent

Hi JanisR,

While we're glad you like the loud and amazing sound of this speaker, we're sorry you've been running into difficulty. The estimated charging time varies depending on the power output capacity of the connected USB AC adaptor (commercially available). Additionally, charging may take longer to complete if you're using the speaker while charging. We recommend turning off the speaker while it's charging.

For more details about the time required to fully charge the empty battery, you may also find this link helpful: https://helpguide.sony.net/speaker/srs-xb23/v1/en/contents/TP0002800281.html

Compact, lightweight, and easy to carry, the SRS-XB23 combines punchy bass sound with a tough, durable, go-anywhere design. As a music loving company, sound quality is our top priority. The newly developed X-Balanced Speaker Unit in the XB23 achieves high sound quality and powerful sound pressure for a richer, deeper, more rewarding listening experience. The speaker is also waterproof and salt water resistant—so you've no worries using it by the sea or the pool—and there's no problem washing it either. Thank you for choosing Sony! -Jess

Hello SonyTurntable,

Thank you for the positive feedback. The SRS-XB23 has undergone extensive shock testing to make sure it can withstand the inevitable knocks, bumps and scrapes that come with everyday use. Even if you drop it, the SRS-XB23 will keep on working. It also has an IP67 rating which makes the speaker dustproof, waterproof, rustproof and washable Thank you for choosing Sony!

Regards,
David

Hi Shopper,

That is awesome! Its good to know that you're happy with your SRSXB23 and it is living up to your expectations. . The SRS-XB23 has undergone extensive shock testing to make sure it can withstand the inevitable knocks, bumps and scrapes that come with everyday use. Even if you drop it, the SRS-XB23 will keep on working. It also has an IP67 rating which makes the speaker dustproof, waterproof, rustproof and washable

Regards,
David

Hi KiethD, Fantastic! We're extremely pleased to hear you're happy and satisfied with the outstanding sound quality and overall features of this speaker. Compact, lightweight, and easy to carry, the SRS-XB23 combines punchy bass sound with a tough, durable, go-anywhere design. As a music loving company, sound quality is our top priority. The newly developed X-Balanced Speaker Unit in the XB23 achieves high sound quality and powerful sound pressure for a richer, deeper, more rewarding listening experience. The speaker is also waterproof and salt water resistant—so you've no worries using it by the sea or the pool—and there's no problem washing it either. Thanks for choosing Sony! -Jess

Hi AMAFLOR, Thank you for the amazing review! We're glad you like the great sound quality, compact size, and long-lasting battery life of your new speaker. The XB23 is rated IP67 waterproof and dustproof resistant with up to 12 hours of battery life so your music never gets left behind Keep the good times going with super-efficient USB-C charging and control sound settings with the Sony Music Center app. Thanks for choosing Sony! -Sam

Hi Javi,
Thank you for your time writing this review. We're glad your wife's parents loves the XB23 speaker. However, we're sorry to hear we were not able to meet your full expectations with the sound quality and battery life of the unit. You may find these links below helpful with information about the available operating time and troubleshooting low sound level issues with the speaker:

Low sound level:
https://helpguide.sony.net/speaker/srs-xb23/v1/en/contents/TP0002741503.html

Built-in battery life:
https://helpguide.sony.net/speaker/srs-xb23/v1/en/contents/TP0002800281.html?search=available%20operating%20

Incase you need assistance with this speaker, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Compact, lightweight, and easy to carry, the SRS-XB23 combines punchy bass sound with a tough, durable, go-anywhere design. As a music loving company, sound quality is our top priority. The newly developed X-Balanced Speaker Unit in the XB23 achieves high sound quality and powerful sound pressure for a richer, deeper, more rewarding listening experience. The speaker is also waterproof and salt water resistant—so you've no worries using it by the sea or the pool—and there's no problem washing it either. Thank you for purchasing Sony! - Kris

Hi SonyPortableBluetooth,
Thank you for a positive feedback. We truly appreciate you are enjoying the great sound, lightweight, portability and colors of your new speakers.The XB23 is rated IP67 waterproof and dustproof resistant with up to 12 hours of battery life so your music never gets left behind Keep the good times going with super-efficient USB-C charging and control sound settings with the Sony Music Center app. Thanks for choosing Sony! - Kris

Hi PierceG, we're glad you like our product. We understand your feedback regarding the battery of your SONY unit.

We want to make sure you are getting the most out of your purchase and its battery life. If you have not done so, please download the Sony Music Center App. Here you will find all sorts of useful tools for controlling your (speaker model), and getting the most out of your battery.

BATTERY LIFE SETTINGS
Approx. 12 hours (STAMINA mode/ Volume at 34)
Approx. 10 hours (EXTRA BASS on/ Volume at 31)

That being said, just like any other battery-operated speaker, the actual performance time may vary due to the volume, songs played, the surrounding temperature, and usage conditions.

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

The SRS-XB23 speaker features EXTRA BASS for a deep, punchy sound and with a battery that can last up to 12 hours. The newly developed X-Balanced Speaker Unit in the XB23 achieves high sound quality and powerful sound pressure for a richer, deeper, more rewarding listening experience. The speaker is also waterproof and salt water resistant—so you've no worries using it by the sea or the pool—and there's no problem washing it either. We appreciate the 5-star rating and thank you for choosing SONY! ~Earl

Hi NOLAChuck, That's awesome! We're truly pleased to hear you're happy and overall satisfied with the amazing sound quality and features of your new XB23 EXTRA BASS™ Portable BLUETOOTH® Speaker. We appreciate the recommendation. The SRS-XB23 speaker features EXTRA BASS for a deep, punchy sound and with a battery that can last up to 12 hours. The newly developed X-Balanced Speaker Unit in the XB23 achieves high sound quality and powerful sound pressure for a richer, deeper, more rewarding listening experience. The speaker is also waterproof and salt water resistant—so you've no worries using it by the sea or the pool—and there's no problem washing it either. Thanks for choosing Sony! -Jess

Hi Emily, Thank you so much for the great review of your XB23! It is so good to know that you like this speaker! Go anywhere with full, crisp sound in a lightweight, stylish design. The XB23 is IP67 waterproof, rustproof, dustproof, and shockproof, with up to 12 hours of battery life, so your music never gets left behind. Keep the good times going with super-efficient USB-C charging, and control sound settings with the Sony | Music Center app. Thank you for choosing Sony! Erin