Customer Ratings & Reviews

Hi Maria, Awesome! We're glad that you are enjoying the speaker sound quality. The XB23 is rated IP67 waterproof and dustproof resistant with up to 12 hours of battery life so your music never gets left behind Keep the good times going with super-efficient USB-C charging and control sound settings with the Sony Music Center app. Thank you for choosing Sony! Erin

Hi Izzy, Thank you so much for the great review of your XB23! It is so good to know that you like this speaker! Go anywhere with full, crisp sound in a lightweight, stylish design. The XB23 is IP67 waterproof, rustproof, dustproof, and shockproof, with up to 12 hours of battery life, so your music never gets left behind. Keep the good times going with super-efficient USB-C charging, and control sound settings with the Sony | Music Center app. Thanks for choosing Sony! Erin

Hi Izzy,

We are so glad you are pleased with the performance of your SRS-XB23. The SRS-XB23 has undergone extensive shock testing to make sure it can withstand the inevitable knocks, bumps and scrapes that come with everyday use. Even if you drop it, the SRS-XB23 will keep on working. It also has an IP67 rating which makes the speaker dustproof, waterproof, rustproof and washable

Thank you for choosing Sony and enjoy your speaker!
David

Hi Bu03, Awesome! We're thrilled to hear that you are enjoying your Bluetooth Speaker. The XB23 is rated IP67 waterproof and dustproof resistant with up to 12 hours of battery life so your music never gets left behind Keep the good times going with super-efficient USB-C charging and control sound settings with the Sony Music Center app. Thank you for choosing Sony! Erin

Hi Speakerbuyer, Awesome! Thank you for this amazing review! We're glad to hear you're enjoying the sound quality, ease of use, and overall features of your XB23. The SRS-XB23 speaker features EXTRA BASS for a deep, punchy sound and with a battery that can last up to 12 hours. The newly developed X-Balanced Speaker Unit in the XB23 achieves high sound quality and powerful sound pressure for a richer, deeper, more rewarding listening experience. The speaker is also waterproof and salt water resistant—so you've no worries using it by the sea or the pool—and there's no problem washing it either. Thanks for choosing Sony! -Jess

Hi Solo75, Amazing! We're happy that you like the overall features and performance of the speaker. Glad to know it works well with your phone and you are enjoying its incredible audio quality. The SRS-XB23 speaker features EXTRA BASS for a deep, punchy sound and with a battery that can last up to 12 hours. The newly developed X-Balanced Speaker Unit in the XB23 achieves high sound quality and powerful sound pressure for a richer, deeper, more rewarding listening experience. The speaker is also waterproof and salt water resistant—so you've no worries using it by the sea or the pool—and there's no problem washing it either. Thank you for sharing your feedback and for choosing Sony! -Jess

Hi Jrucker, Wow! We're glad that she loves this XB23 EXTRA BASS™ Portable Wireless Speaker. Compact, lightweight and easy to carry, the SRS-XB23 combines a punchy bass sound with a tough, durable, go-anywhere design. The SRS-XB23 has been designed with convenience in mind, so you can enjoy music when and where you want to, no fuss. Thank you for choosing Sony. Jay

Hi Luiz, Awesome! We're thrilled to hear that you are enjoying the sound quality of your Bluetooth Speaker. The XB23 is rated IP67 waterproof and dustproof resistant with up to 12 hours of battery life so your music never gets left behind Keep the good times going with super-efficient USB-C charging and control sound settings with the Sony Music Center app. Thank you for choosing Sony! Erin

Hi Ddcar, we're glad you are enjoying the sound quality of our product. Compact, lightweight and easy to carry, the SRS-XB23 combines punchy bass sound with a tough, durable, go-anywhere design. Thank you for choosing SONY. ~Earl

Hi Unhappycamper,

Thank you for sharing your feedback with the SRSXB23 Bluetooth speaker. It's unfortunate that the speaker charging port is broken after having some difficulties charging the unit. This does not happen often and definitely not the buying experience that we want our customer to have.

Unfortunately, the limited warranty of your speaker does not cover any kind of accidental or physical damage. You may take your unit to an authorized servicer for evaluation to determine the out of warranty repair options available.

You can setup out-of-warranty service with our Authorized Repair Center. To find a servicer near you, please visit https://us.esupport.sony.com/support/s/service. It is possible that there may not be a servicer listed in your area. If that happens, you can search your local yellow pages business directory for a repair servicer near you.

We'd like to make sure you are taken care of. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
Kris

Hi Sammy,

Very nice! The SRS-XB23 has undergone extensive shock testing to make sure it can withstand the inevitable knocks, bumps and scrapes that come with everyday use. Even if you drop it, the SRS-XB23 will keep on working. It also has an IP67 rating which makes the speaker dustproof, waterproof, rustproof and washable

Thank you for choosing Sony!
David

Hi Thenry19, awesome! We are glad that your son is enjoying this speaker. The XB23 is rated IP67 waterproof and dustproof resistant with up to 12 hours of battery life so your music never gets left behind Keep the good times going with super-efficient USB-C charging and control sound settings with the Sony Music Center app. Thanks for choosing Sony! Erin

Hi BSmitty, That's awesome! We're very happy to hear you're enjoying the sound quality, ease of use and overall features of your new SRSXB23. The SRS-XB23 speaker features EXTRA BASS for a deep, punchy sound and with a battery that can last up to 12 hours. The newly developed X-Balanced Speaker Unit in the XB23 achieves high sound quality and powerful sound pressure for a richer, deeper, more rewarding listening experience. The speaker is also waterproof and salt water resistant—so you've no worries using it by the sea or the pool—and there's no problem washing it either. Thanks for sharing your feedback and for choosing Sony! -Jess

Hi Bryan, Thanks for the awesome feedback! We are thrilled that you are enjoying your new SXB23 EXTRA BASS™ Portable BLUETOOTH® Speaker, especially the excellent sound quality. We appreciate the recommendation. We always strive to deliver the best sound quality with our speakers. The SRS-XB23 speaker features EXTRA BASS for a deep, punchy sound and with a battery that can last up to 12 hours. The newly developed X-Balanced Speaker Unit in the XB23 achieves high sound quality and powerful sound pressure for a richer, deeper, more rewarding listening experience. The speaker is also waterproof and salt water resistant—so you've no worries using it by the sea or the pool—and there's no problem washing it either. Thanks for choosing Sony! -Jess

Hi Mewtwo01,
Perfect! Thank you for an amazing review. We're glad to hear that you are enjoying your Bluetooth Speakers. The XB23 is rated IP67 waterproof and dustproof resistant with up to 12 hours of battery life so your music never gets left behind Keep the good times going with super-efficient USB-C charging and control sound settings with the Sony Music Center app. Thank you for choosing Sony! - Kris

Hi Purchased12182020Cape,
Thank you for purchasing the SRSXB23. While we're glad that your speakers works individually, we regret that your having pairing issues. We'd like to help troubleshoot the unit. You can connect a wireless speaker (the models with prefix SRS-XB**) to other speakers with the same wireless function supported. Please open this link with list of speaker models that you can connect to SRSXB23. https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xb23/articles/00247922

Should you need further assistance, please email the below information to socialsupport@am.sony.com.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:

We appreciate you and thanks again for shopping Sony!

Regards,
Kris

Hi ejgonzalvo, Awesome! We're glad to hear that you are enjoying your XB23. The XB23 is rated IP67 waterproof and dustproof resistant with up to 12 hours of battery life so your music never gets left behind Keep the good times going with super-efficient USB-C charging and control sound settings with the Sony Music Center app. Thank you for choosing Sony! Erin

Hi Samsung,

Thank you for an amazing review! We're happy to hear that you are enjoying the excellent sound and easy setup of your new speaker. The XB23 is rated IP67 waterproof and dustproof resistant with up to 12 hours of battery life so her music never gets left behind. Keep the good times going with super-efficient USB-C charging and control sound settings with the Sony Music Center app. Thank you for choosing Sony! - Kris

Hi Vanessa, Awesome! we're glad that you are enjoying your new speaker. The XB23 is rated IP67 waterproof and dustproof resistant with up to 12 hours of battery life so your music never gets left behind Keep the good times going with super-efficient USB-C charging and control sound settings with the Sony Music Center app. Thank you for choosing Sony! Erin

Hi Brandonpurchases,

Thank you for an amazing review! We're thrilled to hear that you are enjoying the quality and overall performance of your new speaker. The XB23 is rated IP67 waterproof and dustproof resistant with up to 12 hours of battery life so her music never gets left behind. Keep the good times going with super-efficient USB-C charging and control sound settings with the Sony Music Center app. Thank you for choosing Sony! - Kris