Customer Ratings & Reviews

Hi Stumptowndawg,

We appreciate the 5-star rating!  The SRS-XB23 has undergone extensive shock testing to make sure it can withstand the inevitable knocks, bumps and scrapes that come with everyday use. Even if you drop it, the SRS-XB23 will keep on working. It also has an IP67 rating which makes the speaker dustproof, waterproof, rustproof and washable . Thank you for choosing Sony!

Regards,
David

Hi Heyyou, Thank you so much for the fantastic review & we are so happy to hear that your investment is worth it. We are extremely pleased it suits your needs and expectations! The SRS-XB23 speaker features EXTRA BASS for a deep, punchy sound and with a battery that can last up to 12 hours. The newly developed X-Balanced Speaker Unit in the XB23 achieves high sound quality and powerful sound pressure for a richer, deeper, more rewarding listening experience. The speaker is also waterproof and saltwater resistant—so you've no worries using it by the sea or the pool—and there's no problem washing it either. Thanks for choosing Sony! -Jess

Hi pipz562, We're glad that you appreciate the quality of the Bluetooth speaker of the XB23 EXTRA BASS™ Portable Wireless Speaker. Compact, lightweight and easy to carry, the SRS-XB23 combines a punchy bass sound with a tough, durable, go-anywhere design. The SRS-XB23 has been designed with convenience in mind, so you can enjoy music when and where you want to, no fuss. Thank you for choosing Sony. Jay

Hi Leadfoot8179, Thanks for taking the time to review your XB23. We're glad you like our product. The SRS-XB23 speaker features EXTRA BASS for a deep, punchy sound and with a battery that can last up to 12 hours. To get the most out of the volume, please try the different sound modes found in the Sony Music Center app. There is even an EQ in there—which can be customized to fine-tune your music to your liking. You may also try the STEREO PAIR in which 2 SRS-XB23 speakers are required. By connecting 2 speakers via BLUETOOTH connection, you can enjoy a more powerful sound. Thanks for choosing Sony! -Jess

Hi Wallyjoe, Thank you for the 5-star rating! We're very happy to hear you and your brother like the ease of setup of your new Sony Bluetooth speaker. The XB23 is rated IP67 waterproof and dustproof resistant with up to 12 hours of battery life so your music never gets left behind Keep the good times going with super-efficient USB-C charging and control sound settings with the Sony Music Center app. Thanks for choosing Sony! -Sam

Hi Emerald, This is a great gift idea! We're very happy to hear you friend loves it. The XB23 is rated IP67 waterproof and dustproof resistant with up to 12 hours of battery life so your music never gets left behind Keep the good times going with super-efficient USB-C charging and control sound settings with the Sony Music Center app. Thanks for choosing Sony! -Sam

Hi Airbud,

Wow! We can’t thank you enough for purchasing two! The SRS-XB23 has undergone extensive shock testing to make sure it can withstand the inevitable knocks, bumps and scrapes that come with everyday use. Even if you drop it, the SRS-XB23 will keep on working. It also has an IP67 rating which makes the speaker dustproof, waterproof, rustproof and washable . Thank you for supporting Sony!

Regards,
David

Hi elvira, thank you for choosing and purchasing our product. Compact, lightweight and easy to carry, the SRS-XB23 combines punchy bass sound with a tough, durable, go-anywhere design.

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely,

~Earl

Hi Mustang70e90, Awesome! We're really glad you're happy and satisfied with the outstanding sound quality and features of your new XB23 EXTRA BASS™ Portable BLUETOOTH® Speaker. The SRS-XB23 speaker features EXTRA BASS for a deep, punchy sound and with a battery that can last up to 12 hours. The newly developed X-Balanced Speaker Unit in the XB23 achieves high sound quality and powerful sound pressure for a richer, deeper, more rewarding listening experience. The speaker is also waterproof and salt water resistant—so you've no worries using it by the sea or the pool—and there's no problem washing it either. We look forward to seeing more of your reviews in the future. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess

Hi TerryR, we're glad your wife loves our product! The SRS-XB23 speaker features EXTRA BASS for a deep, punchy sound and with a battery that can last up to 12 hours. The newly developed X-Balanced Speaker Unit in the XB23 achieves high sound quality and powerful sound pressure for a richer, deeper, more rewarding listening experience. The speaker is also waterproof and salt water resistant—so you've no worries using it by the sea or the pool—and there's no problem washing it either. Thanks for choosing SONY. ~Earl

Hi Neit,
Awesome! This is definitely a great gift for your father. The XB23 is rated IP67 waterproof and dustproof resistant with up to 12 hours of battery life so your music never gets left behind Keep the good times going with super-efficient USB-C charging and control sound settings with the Sony Music Center app. Thank you for choosing Sony! - Kris

Hi Tryce02, Awesome! We're thrilled to hear that you are enjoying your Bluetooth Speaker. The XB23 is rated IP67 waterproof and dustproof resistant with up to 12 hours of battery life so your music never gets left behind Keep the good times going with super-efficient USB-C charging and control sound settings with the Sony Music Center app. Thank you for choosing Sony! Erin

Hi Ophelias,

Awesome! We are glad you like the sound quality of the speaker.  The SRS-XB23 has undergone extensive shock testing to make sure it can withstand the inevitable knocks, bumps and scrapes that come with everyday use. Even if you drop it, the SRS-XB23 will keep on working. It also has an IP67 rating which makes the speaker dustproof, waterproof, rustproof and washable

Regards,
David

Hi Nando, We're very grateful for this positive feedback! You definitely made the right choice! We really love to hear you like the superb sound quality and amazing features of our XB23 EXTRA BASS™ Portable BLUETOOTH® Speaker! The SRS-XB23 speaker features EXTRA BASS for a deep, punchy sound and with a battery that can last up to 12 hours. The newly developed X-Balanced Speaker Unit in the XB23 achieves high sound quality and powerful sound pressure for a richer, deeper, more rewarding listening experience. The speaker is also waterproof and salt water resistant—so you've no worries using it by the sea or the pool—and there's no problem washing it either. Thank you so much for your purchase and for choosing Sony! -Jess

Hi Perfectsize, Thank you for the 5-star rating! You've made an excellent choice! We are extremely pleased it suits your needs and you like its perfect, compact size that makes this speaker ready for just about anything. Compact, lightweight, and easy to carry, the SRS-XB23 combines punchy bass sound with a tough, durable, go-anywhere design. As a music loving company, sound quality is our top priority. The newly developed X-Balanced Speaker Unit in the XB23 achieves high sound quality and powerful sound pressure for a richer, deeper, more rewarding listening experience. The speaker is also waterproof and salt water resistant—so you've no worries using it by the sea or the pool—and there's no problem washing it either. Thanks for your purchase and for choosing Sony! -Jess

Hi Lvee, thank you for sharing this amazing review. We are glad that you are enjoying your new speaker. The XB23 is rated IP67 waterproof and dustproof resistant with up to 12 hours of battery life so your music never gets left behind Keep the good times going with super-efficient USB-C charging and control sound settings with the Sony Music Center app. Thanks for choosing Sony! Erin

Hi Hotmess, We're glad to hear that he loves this XB23 EXTRA BASS™ Portable Wireless Speaker. Compact, lightweight, and easy to carry—wherever you’re heading, make the SRS-XB23 the first thing you pack. The SRS-XB23 has been designed with convenience in mind, so you can enjoy music when and where you want to, with no fuss. Thank you for choosing Sony. Jay

Hi Jevans, we regret that the XB23 failed to meet your expectations. This is definitely not the listening experience we'd like you to have. If you haven't tried it yet, please install the Sony Music Center app. It has a Sound quality setting and equalizer adjustment to fine-tune your music. You can also follow the steps on the Help Guide below to troubleshoot the low sound level.

https://helpguide.sony.net/speaker/srs-xb23/v1/en/contents/TP0002741503.html



If this does not help, please email us at [email protected] with the following details:


Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:


Regards,

Erin

Hi Rkahan, Wow! That's great! Thank you for the 5-star rating and for purchasing multiple XB23 EXTRA BASS™ Portable BLUETOOTH® Speakers. The SRS-XB23 speaker features EXTRA BASS for a deep, punchy sound and with a battery that can last up to 12 hours. It sounds like we hit the mark with the XB23! Thanks also for getting another XB23 as a gift for someone! In case you did not know, you can also pair them together in Stereo mode for a really cool listening experience. Just one more fun way to spend time with your family and friends! Thank you so much for choosing Sony! -Jess

Hi Norm,

That's good to hear! We're glad you're satisfied with your purchase. Compact, lightweight and easy to carry, the SRS-XB23 combines punchy bass sound with a tough, durable, go-anywhere design. We're hoping for your next Sony purchase and thank you for supporting Sony!

Regards,
David