Customer Ratings & Reviews
- Model:
- SRSXB23/B
- SKU:
- 6412174
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Range
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the SRS-XB23 Portable Bluetooth Speaker's sound quality, ease of use, and battery life. Many also appreciate its compact size, impressive volume, and convenient Bluetooth connectivity. Positive feedback also highlights its bass response and water resistance. A small number of users mentioned issues with the charging port.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Lots of sound for a small package
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I own a number of compact Bluetooth speakers and this is one of the best I have had. Pairs easily, has great range, excellent sound especially if you place it in a corner where it can reflect the sound out. Nice that it has USB-C charging and it also announces what state of charge is in the battery when you turn it on. I have had it running for 4 hours and it still has 50% charge left. Comes with a removeable tether strap if you want to carry it or hang it. It is supposed to be waterproof but I have not tried submerging it. I am a firm believer that electronics and water don't mix. Nice rubberized coating makes it easy to grip. Overall very satisfied and would recommend.
I would recommend this to a friend Hmm maybe but not sure. Not loud enough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice speaker. Not as loud as I thought it would be. I had JBL blast mine out of the water. Good if you just want it by the pool or something. But don’t expect a party It could be better
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Geo22,
Thank you for sharing your experience on using our SRS-XB23 speaker. We're glad you appreciate most of the features of this speaker. We value your input and appreciate your feedback. To get the most out of the volume, turn up the volume of the speaker and the connected device. You may also try the STEREO PAIR in which 2 SRS-XB23 speakers are required. By connecting 2 speakers via BLUETOOTH connection, you can enjoy a more powerful sound.
For more information, please access the following link for some helpful information: https://helpguide.sony.net/speaker/srs-xb23/v1/en/contents/TP0002741504.html
If you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jess
Poor sound quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had multiple blue tooth speakers from JBL, Bose and UE to name a few. I purchased this speaker to pair with my laptop and projector for training sessions and expected the same quality of sound out of this Sony as I'd expect out of my JBL or UE and was definitely disappointed. Even though this speaker is touted as having base it doesn't. It is a very flat sound and not nearly as loud as my smaller JBL. Heading back to bestbuy now to return it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Michael, Thank you for the feedback on your experience with your SRSXB23. We regret to hear that the bass quality of the speaker did not meet your expectations. The XB23 is specifically designed for audio clarity throughout it's volume range. This is something our music loving customers appreciate most. That being said the XB23 also gets very loud for it's size and audio precision.
We want to make sure you are getting the most out of your speaker. Please make sure you have downloaded the Sony Music Center app. There you will find all sorts of tools to fine tune your XB23 and maximize the volume to your liking. There is even an EQ.
Please make sure you fully charge the speaker, especially after it has gone below 10%, and hit the auto volume limiter (designed to keep your speaker safe).
Then Increase the volume level of the wireless speaker and source devices.
You may also find different devices will preform better than others, as will different apps due to different types of audio compression and transmission.
If none of these things help, please contact Sony support at [email protected]. We are here to help.
Sincerely
-Sam
- Pros mentioned:Battery life, Sound quality
Really Good BT Speaker
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This speaker REALLY SOUNDS GOOD. Though somewhat larger in size than my other bt speakers, the sound it produces far exceeds those others as well. It has good depth and fullness through it's wide frequency response range with very good detail. Voices are presented clearly and natural sounding as are musical instruments. It can also reach impressive (deafening) volume levels while doing all of that for 12 hours on a full charge. Although I did not try this, it has the capability to link to multiple other BT speakers in a 'party mode'. I really enjoy listening to it and highly recommend it.
I would recommend this to a friend - Pros mentioned:Battery life
Decent sound
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Out of the box I liked the design of this speaker. I like the cord to hang it; I hung it up on a beam in my gazebo in my backyard. The pairing process was super simple and quick with my iPhone. It only took about an hour to fully charge from the box. I put on a 4 hour playlist and has no issues with the battery dying. I left the speaker outside by mistake and it rained that evening. The next morning I went out and tested it to see if it still worked and there were no issues. The only reason I did not give a 5 star review is because I was not at all convinced that this speaker has “extra bass” capability. I compared it to a Bose Bluetooth speaker that I already own and the comparison was not even close. I like the fact that it’s durable and waterproof for outdoor use so I will keep it as my speaker for my gazebo.
I would recommend this to a friend Not Happy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like the product at all. The sound quality is poor.
No, I would not recommend this to a friendIt’s good not great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a nice mellow sound for a quiet setting. Doesn’t have much of an impact for a party speaker. If I could I would have spent a little for the JLB or the BOOM
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jraq,We regret to hear that the sound quality did not meet your expectations. We appreciate all of your feedback as it helps improve the product. Please download the the Sony Music Center app, and you can actually fine tune the sound of your XB23 to your liking. There is a built in EQ that has 20 points of control for Bass, Midrange, and Treble. You can also change the speaker set up from Mono to Stereo to suit your needs. Regards, Erin
It's ok on sale
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fro the SALE price I guess it's ok but there are much better ones out there now for the same price .if you get it on sale go for it but always try it first.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Vicadaja, Thank you or taking the time to review the XB23 EXTRA BASS™ Portable BLUETOOTH® Speaker. We're glad you like our product. We value your input and appreciate the feedback. If you haven't yet, downloading the Music Center app allows you to select your favorite playlists, cue the next song, or change lighting patterns and sound modes of the unit- this will surely enhance your experience! Thanks for choosing Sony. -Jess
Good but not loud enough
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for inside the house or small locations. Not loud enough for outside places (beach, park, pool).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
Thank you for reaching out to us. We're glad to hear you like the SRSXB23 Bluetooth speaker. However, we're sorry to hear if you feel that the sound is not loud enough when using it on a outdoor activity. Sound may also vary depends on the music you are playing and connected device. You may find this link helpful to troubleshoot low sound level:
https://helpguide.sony.net/speaker/srs-xb23/v1/en/contents/TP0002741503.html
In case you need assistance with your speaker, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
The SRS-XB23 speaker features EXTRA BASS for a deep, punchy sound and with a battery that can last up to 12 hours. The newly developed X-Balanced Speaker Unit in the XB23 achieves high sound quality and powerful sound pressure for a richer, deeper, more rewarding listening experience. The speaker is also waterproof and saltwater resistant—so you've no worries using it by the sea or the pool—and there's no problem washing it either. We appreciate your feedback and thanks again for purchasing Sony. - Kris
sony speaker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good value for price, but if you are really looking for quality sound experience might wanna spend couple more bucks and look for a better brand.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hero8,
Thank you for choosing and purchasing our Sony SRS-XB23 EXTRA BASS™ Portable BLUETOOTH® Speaker.
We apologize if our SRS-XB23 did not meet your expectations. To get the sound that you prefer, please try the different sound modes found in the Sony Music Center app. There is even an EQ in there—which can be customized to fine-tune your music to your liking.
You may also try the STEREO PAIR in which 2 SRS-XB23 speakers are required. By connecting 2 speakers via BLUETOOTH connection, you can enjoy a more powerful sound. We value your input and appreciate the feedback.
In any case you need further assistance or more information about our product, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Speaker Model Number:
Additional Information regarding your experience with the XB23
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jess
Mrs.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.speakers did not coordinate well with my wifi truthfully dont know if it was speakers fault or my wifi
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi harry,
Thank you for reaching out to us. We're sorry if you are having issues with your XB23 speaker. Allow us to help make this a better experience. We do apologize but this speaker is not an internet capable device. Could you provide us more information of the issue for us to better assist you? For the meantime, you may find this link helpful on how to troubleshoot some issues with the speaker such as sound issues, Bluetooth connection issues, etc: https://helpguide.sony.net/speaker/srs-xb33/v1/en/contents/TP0002741515.html?search=wireless
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony, - Kris
Decent product.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product seems to be adequate for my needs but I feel the quality of this speaker doesn’t live up to the Sony standard I’m accustomed to.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Cheesemoe, Thank you for the feedback on your experience with your SRSXB23 speaker. We take into consideration all feedback to improve the performance and quality of our products. The XB23 is rated IP67 waterproof and dustproof resistant with up to 12 hours of battery life so your music never gets left behind Keep the good times going with super-efficient USB-C charging and control sound settings with the Sony Music Center app. Thanks for choosing Sony! -Sam
Sorry Sony speaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sam Flores I don't know what's wrong with the speaker's the speaker but one thing that's a short. To return I thought at least 30 days would be sufficient not two weeks and I bought a second one is my second Sony and they both have the same problem they don't sound good at all they don't sound good they turn on and they just don't sound good I want to return it but I did not know that has a short two-week. And I can't return it I'm stuck with two of them now I don't know what to do with them they're brand new and they don't work they don't work right they don't sound good I hate to say it but they do not sound good and I want to return them both I could not return them or the second one I can return it cuz I thought it was only a two-week. I thought at least 30 days so I'm stuck with two of them I'm sorry to say this soni's speaker are are not good at all they don't they tend to squeak the speakers they do not sound good when you turn them up I don't know what's wrong with them but I'm sorry to say they're not good please try to help me return them both if possible like I said 2 weeks. Is not enough time I stayed three days and I'm stuck with him now9
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Samson,
We apologize if our SRS-XB23 did not meet your expectations. To get the sound that you prefer, please try the different sound modes found in the Sony Music Center app. There is even an EQ in there—which can be customized to fine-tune your music to your liking. Also, test this with a different source to confirm the issue.
Should you need further assistance, please let us know. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Portable Audio Model Number:
Additional Information regarding your experience with the SRS-XB23:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Just okay
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Speak was just okay. Audio was adequate. I ended up returning the next day for the Sony - SRS-XB32 Portable Bluetooth Speaker.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TheHookUp,
Thank you for sharing your experience. We're glad you like the SRS-XB23 Bluetooth speaker. We'd love to help and make this more a better experience. You may open this link with information and steps for any kind of sound issues that you may experienced with the speaker. https://helpguide.sony.net/speaker/srs-xb23/v1/en/contents/TP0002741503.html
If you need assistance, feel free to contact us by sending us an email at socialsupport@am.sony.com with the following below:
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
The SRS-XB23 speaker features EXTRA BASS for a deep, punchy sound and with a battery that can last up to 12 hours. The newly developed X-Balanced Speaker Unit in the XB23 achieves high sound quality and powerful sound pressure for a richer, deeper, more rewarding listening experience. The speaker is also waterproof and saltwater resistant—so you've no worries using it by the sea or the pool—and there's no problem washing it either. Thank you for purchasing Sony! - Kris
Not as loud as expected
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a smaller speaker that is louder than this one. I was expecting a better quality considering it’s a Sony product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Meek,
We regret to hear that the speaker hasn't performed to your standards. Make sure to install the latest software update for optimum performance:
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xb23/downloads/00016829
You can use the sound effect function of the speaker to enjoy added bass quality (EXTRA BASS). Press and hold the BATT (battery)/STAMINA button for about 3 seconds. If the indicator is orange, the speaker is in STAMINA mode (power saving). If it's off, the unit is in EXTRA BASS mode. You can also use the Sony Music Center app to select a particular sound effect.
Additionally, you can use the app's equalizer function to tailor-fit the sound quality to your needs. Please refer to this link for more information:
https://helpguide.sony.net/speaker/srs-xb23/v1/en/contents/TP0002741525.html
Hope this improves your experience.
In case you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Speaker Model Number:
Additional Information regarding your experience with the SRSXB23.
We appreciate you and thanks again for shopping Sony!
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Ease of use
Great Travel Speaker
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was skeptical at first about this speaker, but as soon as I opened the box my mind was changed. The overall build quality is actually quite good. They have even though of the fact that you are probably going to set it on a table someplace and designed it in such a way that even though there is a bass port on the bottom it's not obstructed when sitting on a table. The bottom while looking the same as the rest of the speaker is actually a rubbery coated surface to keep the speaker nice and stable so it does not slide around or anything. The speaker grill is a fabric-like material that makes it comfortable to hold if that's your kind of jam session as well. Overall the build and finish of the speaker is great and much better than I expected. Now for sound, look let's be honest you are not going to win any awards with this speaker and I don't really think that is the market it's meant for anyway. But if you just need a portable speaker to toss around the house or the back yard or even the beach I think the sound is good enough that most people will not care. At very loud volumes it might be just a little muddy sound wise but overall at normal listening levels, it is actually not too bad. My only complaint would be that the bass is a little muddy but that could also depend on what you are listening too as well. Also, the sound will sound slightly different depending on what you have the speaker set on, for example I have a soft mat on my desk and the sound gets a little muddy if I set it on the mat but if I set it on a hard surface it sounds better. One design choice I really like is the integrated strap that can be used to hang the speaker from a bar or something, it works great and it has come in handy already just hanging it up if you don't have a surface to set it on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ViperElectric, we are so glad to hear that you are enjoying your XB23! The SRS-XB23 has been completely redesigned with convenience in mind. Just like you said, the handle means you can enjoy music when and where you want to, no fuss. Because its waterproof and dustproof, you can take your speaker to the beach, the forest, the desert, and even the treacherous shower without having to worry. The XB23 has undergone extensive shock testing to make sure it can withstand the inevitable knocks, bumps and scrapes that come with getting you to your favorite destinations!
Lastly, please try out the Sony | Music Center app. There you will find useful features for tuning the sound to your liking. Thank you for choosing Sony! Erin
Not a great buy would not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of crap speaker low battery life poor quality sound
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rara,
Thank you for taking the time to review your SRS-XB23 EXTRA BASS™ Portable BLUETOOTH® Speaker. We're sorry to hear that you're not having the best experience with this speaker. Please allow us to help you and turn this into a better experience.
To get the sound that you prefer, please try the different sound modes found in the Sony Music Center app. There is even an EQ in there—which can be customized to fine-tune your music to your liking. If you haven't yet, you can also test this with a different source to confirm the issue. Depending on the music, the EXTRA BASS effects may not be so noticeable. To switch the sound effect from STAMINA mode to EXTRA BASS mode, press and hold the BATT (battery)/STAMINA button for about 3 seconds. The STAMINA indicator will turn off and the sound effect will be switched back to EXTRA BASS mode.
Lithium-ion battery life Approx. (please ensure a full charge)
12 hours: Volume level of the unit set to 34, the sound mode set to STAMINA.
10 hours: Volume level of the unit set to 31 and with the factory default settings (sound mode: EXTRA BASS).
3 hours: Volume level of the unit set to maximum and with the factory default settings (sound mode: EXTRA BASS).
As with any battery operated speaker, actual performance time may vary from the listed time due to the volume, songs played, surrounding temperature, and usage conditions.
If you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Sound is decent.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The build is ok but not as sturdy as other speakers of the same value. The sound quality is not as good as the UE Wonderboom 2.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DFBMD, we regret to hear that the sound quality of the SRS-XB23 did not meet your expectations. This is definitely not the experience we'd like you to have. Please try the Sony Music Center app. This has useful tools such as an EQ, so you can customize the sound to your liking.
I hope this helps but if you still need assistance, do not hesitate to drop us an email at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
No extra bass!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This speaker does not have extra bass at all my smaller speaker sounds better! Sorry I had to return it!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Roku, We're sorry to hear about your issue with the Extra Bass of this XB23 EXTRA BASS™ Portable Wireless Speaker. Depending on the music, the EXTRA BASS effects may not be so noticeable. With this speaker, you can enjoy deep, punchy sounds wherever you like with your EXTRA BASS. To switch the sound effect from EXTRA BASS mode to STAMINA mode, press and hold the BATT (battery)/STAMINA button for about 3 seconds. The STAMINA indicator lights up in orange and the sound effect is switched to STAMINA mode. Thanks for sharing this feedback. Jay
Good service
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately was not what I was hoping for. Wasn’t quote for me, but still a nice portable speaker.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Yzfool78, Thank you for the feedback on your experience with your SRSXB23. We want you to be able to get the most out of your speaker.
Please make sure you have downloaded the Sony Music Center app.
Try out some of the preset sound settings and see what you like.
If all else fails, there is even an EQ for further fine-tuning.
Also, ensure you have charged the XB23 fully, and power the speaker off and then back on.
If the speaker gets too low it will limit the volume output to save the speaker from damage.
You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission. LDAC devices tend to sound the best.
If none of these things help, please contact Sony support at https://us.esupport.sony.com/support/s/service?language=en_US. We are here to help.
Sincerely,
Sam