Customer Ratings & Reviews
- Model:
- SRSXB23/B
- SKU:
- 6412174
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Range
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the SRS-XB23 Portable Bluetooth Speaker's sound quality, ease of use, and battery life. Many also appreciate its compact size, impressive volume, and convenient Bluetooth connectivity. Positive feedback also highlights its bass response and water resistance. A small number of users mentioned issues with the charging port.
This summary was generated by AI based on customer reviews.
Swapped
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved everything but the volume level. Not very loud. I returned it and swapped it for the 43
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Upgraded, We're sorry to hear about the issue with this XB23 EXTRA BASS™ Portable Wireless Speaker. The sound may become low in the following cases. This is not a malfunction. When the built-in battery is running low and the CHARGE indicator flashes slowly, while the speaker is being powered by the built-in battery only. When the rechargeable built-in battery is running low as a result of long-time use of the speaker at a loud volume even though the speaker was connected to an AC outlet by a USB AC adaptor (commercially available) or to a computer that comes equipped with a USB charging port. If the sound becomes low while in use, follow the procedure below.
1. Turn off the speaker
2. Charge the built-in battery sufficiently.
If you are unable to resolve your concern, please chat with us from Sony’s e-support webpage. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
It's ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It isn't as loud as I thought. The sound is ok. I should've bought one that was louder and maybe even smaller.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AwesomeNurse2021,
We do apologize for the inconvenience. The sound may become low in the following cases. This is not a malfunction.
- When the built-in battery is running low and the CHARGE indicator flashes slowly, while the speaker is being powered by the built-in battery only.
- When the rechargeable built-in battery is running low as a result of long-time use of the speaker at a loud volume even though the speaker was connected to an AC outlet by a USB AC adaptor (commercially available) or to a computer that comes equipped with a USB charging port.
If you need further assistance, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Happy to help,
David
- Pros mentioned:Bass, Battery life, Sound quality
Really enjoying this speaker
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are exceptionally good speakers and portable. I have been using it the last few days and love the sound quality while outside. The base is good and the sound is crisp. Setting up Bluetooth between my phone and speaker took less then a minute and it was good to go. Battery life has also been really good. Overall I am really happy with this speaker. I am going to buy a 2nd speaker to pair and have a surround sound.
I would recommend this to a friend didn't last very long
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoyed the speaker for about 20 months, and then the bass speaker blew.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi speakerblowout, thank you for choosing and purchasing our product. We're sorry to hear that you have an issue with your SONY unit. Please follow this link to isolate the issue:
https://helpguide.sony.net/speaker/srs-xb23/v1/en/contents/TP0002741503.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Just so-so
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing special and overpriced. JBL is much better quality sound.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DMcGinn, We regret that the sound quality did not meet your expectations. We understand that everyone has a different expectation of what speakers should sound like. This is why we include the ability to fine-tune the sound of your XB23 to your liking in the Sony Music Center app. There are presets, and even a built-in EQ for Bass, Midrange, and Treble adjustments.
https://helpguide.sony.net/speaker/srs-xb23/v1/en/contents/TP0002741525.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Meh...
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent sound. The bass boost is kind of a gimmick. Jbl flip 5 would've been a better purchase.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Yoshi,
We are so sorry if the bass sound quality of our XB23 did not meet your expectations. This is definitely not the experience we wanted you to have in our product.
To isolate your issue, please ensure that the EXTRA BASS function is turned on. Download the Sony Music Center app and go to [Settings] - [Sound] - [Sound Effect] - [EXTRA BASS]. If that is not BASS heavy enough, there is even an EQ so you can further boost the lower BASS frequency.
For good measure, please ensure at least one full charge and then power cycle the device. You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission.
If none of these things help, please email us at socialsupport@am.sony.com so we can better assist you. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Issue:
Model Number:
Thank you so much for choosing Sony!
Sincerely,
Romeo
Sony Social Support
Sony SRS XB23
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound was fine - just not as good as the Megaboom. So I returned this and got the Boom 3.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi upright1,
Thank you for purchasing the SRSXB23. We regret to hear that we were not able to meet your expectations with our Bluetooth speaker and unit had to be returned. This may be resolved by updating the software and control sound settings with the Sony Music Center app. We value your opinion and hope that you will shop Sony again in the future.
Thanks again for shopping Sony! - Kris
Bluetooth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not loud enough , poor quality and bad sound bad quality, i was disappointed
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Moyooooo88788, thank you for purchasing our product. We're sorry to hear that you have an issue with your SONY unit. You may follow this link to isolate the issue:
https://helpguide.sony.net/speaker/srs-xb23/v1/en/contents/TP0002741503.html?search=sound%20quality
If you require any additional support in regards to this product, If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Sony speaker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not very loud. Mediocre bass. Dislike item. Wouldn't buy again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Randall, thank you for choosing and purchasing our products. We're sorry to hear that you have an issue with the sound quality of your SONY unit. You may change the mode to “Priority on sound quality”. Please chek this link for more details:
https://helpguide.sony.net/speaker/srs-xb23/v1/en/contents/TP0002741516.html?search=sound%20quality
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
get what you pay for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.cheap but poor sound. returned for bose..........
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Austin,
We're sorry to learn if you find the XB23 sound quality poor. To get the sound that you prefer, we recommend to try the different sound modes found in the Sony Music Center app. There is even an EQ in there—which can be customized to fine-tune your music to your liking. You can also test this with a different source to confirm the issue.
Depending on the music, the EXTRA BASS effects may not be so noticeable. To switch the sound effect from STAMINA mode to EXTRA BASS mode, press and hold the BATT (battery)/STAMINA button for about 3 seconds. The STAMINA indicator will turn off and the sound effect will be switched back to EXTRA BASS mode.
We regret to hear that the speaker had to be returned. We hope you will consider Sony again in a future purchase.
Thank you for the feedback.
-Jess
The cheaper one had better sound.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like no input port, only Bluetooth. The cheaper one had better sound.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi bigmoo,
Thank you for sharing your feedback. We regret that the XB23 didn't meet your expectation with the sound quality. We'd like to help and make this a better experience. This Speaker is design for wireless connectivity that is why there is no input port on the speaker. If you haven't yet, please update the software as it helps to improve the overall performance of the speaker. As far as your experience with sound quality, you may change the control sound settings with the Sony Music Center app for best sound quality that suits your preferences.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
We appreciate you and thanks again for shopping Sony!
Regards,
Kris
Awesome bluetooth speaker.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for my son's christmas present. He loves it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tyedye,
You made the right choice! We're glad that your son is enjoying this amazing speaker. Because you do like the speaker so much, would you mind updating your star rating to show other buyers how great they are?
Go anywhere with full, crisp sound in a lightweight, stylish design. The XB23 is IP67 waterproof, rustproof, dustproof, and shockproof, with up to 12 hours of battery life, so your music never gets left behind. Keep the good times going with super-efficient USB-C charging, and control sound settings with the Sony | Music Center app. Thanks for choosing Sony!
-Ralph
Christmas Gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product satisfaction and performance rests with the recipient of this gift.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Thank you for the feedback on your experience with our XB23 EXTRA BASS™ Portable BLUETOOTH® Speaker. We're glad you like our product. The SRS-XB23 speaker features EXTRA BASS for a deep, punchy sound and with a battery that can last up to 12 hours. The newly developed X-Balanced Speaker Unit in the XB23 achieves high sound quality and powerful sound pressure for a richer, deeper, more rewarding listening experience. The speaker is also waterproof and salt water resistant—so you've no worries using it by the sea or the pool—and there's no problem washing it either. Thanks for choosing Sony! -Jess
Too expensive for the features.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better products available with cheaper price tags.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Shah,
Thank you for sharing your experience with us. We're sorry to hear that we were not able to meet your expectations with the features of the XB23 Bluetooth speaker. May we know the issue so we can help and make this experience better?
You may contact us by sending an email to socialsupport@am.sony.com with the following information:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Compact, lightweight and easy to carry, the SRS-XB23 combines a punchy bass sound with a tough, durable, go-anywhere design. Developed by Sony, the X-Balanced Speaker Unit achieves high sound quality and powerful sound pressure for a richer, deeper, more rewarding listening experience. We greatly appreciate your feedback and thank you for purchasing Sony! - Kris
- Pros mentioned:Battery life
Good Sound, Questionable Durability
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony SRS-XB23 is a good, all-around Bluetooth speaker. It is compact and feels very solid. Relatively lightweight and easily portable. The sound is pretty midrange heavy despite the passive radiators it employs to boost the bass. When pushed hard the electronics clearly limit the low frequency output to keep the speaker from damaging itself. The speaker does a great job in the backyard while the kids are playing with water. It is easily loud enough to hear from 30' away and being waterproof (and salt water resistant if you are heading to the beach) I don't worry about it getting soaked. It also passes MIL-standard drop test so it should be pretty durable if it were to fall off a table even onto concrete (I didn't test that). It gets great battery life (~11 hours) at modest volume levels. I am seeing around 9 hours cranked up in my backyard. Another cool feature is the stereo pairing. I have this with my Sonos speakers and it is a great feature if you have more than one. You can spread them out and get a more traditional stereo sound. First time I have seen this on a portable, Bluetooth speaker. My one and only real caveat to the speaker are the exposed passive radiators at the top and bottom. It is a very strange design decision on Sony's part to build this little speaker as durable as possible and then give it an Achilles heel. My concerns could be completely unfounded, but exposing them just seems like asking for trouble. One unintentional hard poke or 'perfect' drop and that might spell the end of the already somewhat anemic bass performance. Again, maybe I'm just being paranoid, but they seem a bit too fragile. Overall, the Sony XB23 is a nice little Bluetooth speaker with respectable sound in a mostly durable package. Place it on your short list of BT speakers.
I would recommend this to a friend Good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a nice speaker. I use it for work loud enough for my semi.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rob773, Great! Good to know you like the powerful sound it delivers. The XB23 is rated IP67 waterproof and dustproof resistant with up to 12 hours of battery life so your music never gets left behind Keep the good times going with super-efficient USB-C charging and control sound settings with the Sony Music Center app. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Overall Very Good Speaker
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony SRS-XB23 is a very good portable bluetooth speaker. What I'm most impressed with is the the battery life. Sony says that you can get up to 12 hours of play time from it, 10, if you have Extra Bass on. I don't know if they were being conservative, or my unit has some sort of mutant battery, or something else, but with Extra Bass on at about medium volume I've gotten 11.5 hours of continuous play out of this thing twice now. Very very impressive. The only reason I didn't give this speaker 5 stars was because of the volume. It's not terrible by any stretch of the imagination, but I was expecting more than the max that this outputs. You wouldn't notice it so much inside, but the beauty of a battery-powered bluetooth speaker is the ability to take it out with you to parks, beaches, playgrounds, etc... Part of my testing took place in my backyard while my neighbors next door were having a family cookout. To be fair, they are a boisterous bunch, but I did find that even at max volume my music got somewhat lost in the mix when I more than a few feet away. I don't know if the low max volume is Sony's attempt at increased battery life or to prevent sound distortion from the small speakers, but it feels artificially low. Especially when you compare it to other speakers of it's size and even some that are smaller. All that said, I think it's a great value for the money and would recommend it to anyone looking for a good quality bluetooth speaker. I should also add that the stereo function is quite nice. You'll notice nice clean sound and definition in both channels, especially if you listen to a song such as Bohemian Rhapsody by Queen. It's a very cool feature that I wish more speakers had or did this well. Congrats to Sony on yet another quality offering!
I would recommend this to a friend Compact
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not quite loud enough for what I wanted. Fun colors though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Breck20,
Thank you for purchasing the SRSXB23. We regret to hear that the Speaker did not meet your expectation with the sound loudness. We'd like to help troubleshoot the issue. Have you tried to install the “Sony | Music Center” on your smartphone, iPhone, etc. from Google Play or the App Store? Please make sure that the software is updated as it helps to improve the overall performance of the Bluetooth speaker.
For low sound, please check the following below:
Turn up the volume of the speaker and the connected device.
If you are connecting a computer to the speaker, make sure the audio output setting of the computer is set for a BLUETOOTH device.
If the connected device has an equalizer function, set it to off.
Keep the speaker away from a microwave oven, Wi-Fi®, etc.
Bring the BLUETOOTH device closer to the speaker. If there is any obstacle between the speaker and the BLUETOOTH device, move it out of the way.
Sony takes into consideration all feedback to improve the performance and quality of our products and services. Should you need further assistance, please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Regads,
Kris
Speaker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good.........................................
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 123333,
Thank you for purchasing the SRSXB23. We're glad that you like your new Bluetooth Speaker. The XB23 is rated IP67 waterproof and dustproof resistant with up to 12 hours of battery life so her music never gets left behind. Keep the good times going with super-efficient USB-C charging and control sound settings with the Sony Music Center app. Thank you for choosing Sony! - Kris
- Pros mentioned:Battery life, Sound quality
Solid As Advertised
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony - SRS-XB23 Portable Bluetooth Speaker is pretty much just what it presented itself to be: A comfortably mobile Bluetooth speaker prepped for outside use, long battery life, and capable of producing volume beyond expectations. No complaints on any of these points. The only thing to keep in mind in getting this speaker is that it is for volume, decent base and impressive coverage. It is not for high fidelity sound. It has a nice solid sound, but there's a slight soft edge to the individual parts which increases to a (very slightly) muffled quality at high volume. When listening nearby, it makes a significant difference as to what part of the speaker is pointing towards you. This is not the case when it is placed further away. On the other hand, I would expect that you would experience a whole new level of quality by pairing 2 of these units together - one of it's added features.
I would recommend this to a friend