Customer Ratings & Reviews
- Model:
- SRSXB23/B
- SKU:
- 6412174
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Range
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the SRS-XB23 Portable Bluetooth Speaker's sound quality, ease of use, and battery life. Many also appreciate its compact size, impressive volume, and convenient Bluetooth connectivity. Positive feedback also highlights its bass response and water resistance. A small number of users mentioned issues with the charging port.
This summary was generated by AI based on customer reviews.
just so so sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound is just so so. I would recommend other options such as Sonos for just a few dollars more. if Best Buy offered a longer return period I would return it today.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Steve, thank you for purchasing our product. We regret to hear about your experience with the SRSXB23. The SRSXB23 is specifically designed for audio clarity throughout its volume range. This is something our music-loving customers appreciate most. That being said the unit also gets very loud for its size and audio precision.
We want to make sure you are getting the most out of your speaker. Please make sure you have downloaded the Sony Music Center app. There you will find all sorts of tools to fine-tune your SRSXB23 and maximize the volume to your liking. There is even an EQ.
Please make sure you fully charge the speaker, especially after it has gone below 10%, and hit the auto volume limiter (designed to keep your speaker safe). Then Increase the volume level of the wireless speaker and source devices.
You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission.
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl
hearMeNow
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its a no frills speaker that doesn't sound good, imo. I returned it for a Bose and I'm happy I did...but I wish I would have just spent the money and bought a JBL.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there, thank you for your review & feedback.
We are so sorry if the sound quality of our XB23 did not meet your expectations and that it had to be returned and exchanged for a different brand. This is definitely not the experience we wanted you to have on our premium portable speaker.
To get the most out of our XB23, we recommend downloading the Sony Music Center app. There you will find all sorts of tools like an equalizer to fine-tune our XB23 and maximize the volume to your liking.
We appreciate your input, and we are hoping you will consider Sony again in your future purchase.
Best regards,
Romeo
Bluetooth connection drops
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it in May 2021 and noticed that it would seem to pause for no reson. I thought it might be something with my smartphone or a station or podcast that I was playing. It didn't seem to happen with other speakers or earbuds. I finally decided that the Sony bluetooth was dropping out. It has gotten worse over the months to the point where sometimes it is no longer a pause but complete cessation of the program I am listening to. Very disappointed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi David,
Thank you for reaching out to us. We're sorry to hear the issue that you are experiencing with your speaker. We'd like to help troubleshoot and resolve the issue. Please make sure that the software of the speaker is updated as it includes key features, applications, bug fixes, and feature improvements. For Bluetooth connection, please check this link to troubleshoot the issue: https://helpguide.sony.net/speaker/srs-xb23/v1/en/contents/TP0002741503.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Kris
Bought a lemon
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the way this speaker sounds, but I must have bought a dud. I've had it for 2 months and it will not hold a charge for the life of me. I will leave it charging all night and it still won't get a full charge and then if I use it one time it begins to say "please charge" when you turn it on again. Too late to return it, but wish I could, didn't know this was going to be a problem.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sonyspeaker,
Thank you for reaching out to us. We're sorry to hear the issue that you are having with your SRSXB23 Bluetooth speaker. Allow us to help and resolve this issue. Please try some steps on these links below to troubleshoot if the speaker will not charge completely/battery is not lasting:
https://helpguide.sony.net/speaker/srs-xb23/v1/en/contents/TP0002741501.html
https://helpguide.sony.net/speaker/srs-xb23/v1/en/contents/TP0002741495.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
- Pros mentioned:Sound quality
Dianejackson
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Sony speaker is a great deal it was everything my granddaughter want it played nice clear loud music
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dianejackson,
Awesome! Thank you for sharing your experience with our SRS-XBR23 Bluetooth Speaker. We're glad to hear that your granddaughter loves the clearness and loudness of the speaker. The XB23 is rated IP67 waterproof and dustproof resistant with up to 12 hours of battery life so your music never gets left behind Keep the good times going with super-efficient USB-C charging and control sound settings with the Sony Music Center app. We hope that you will be willing to revise your review based on the product rate you have provided to show other buyers how great they are. We will appreciate it and thanks in advance. Thank you for choosing Sony! - Kris
Sincerely,
Kris
BATTERY
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a problem when I only take five to 10 minute showers and the battery is dead within 2 days.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Beats, thank you for choosing and purchasing our product. We're sorry to hear that you have an issue with the battery. This speaker does not have a design that is resistant to water pressure. Use of the speaker in a location where high water pressure is applied, such as in the shower, may cause a malfunction. Please check this link for more details:
https://helpguide.sony.net/speaker/srs-xb23/v1/en/contents/TP0002741496.html?search=shower
You can try to initialize the unit by following this link:
https://helpguide.sony.net/speaker/srs-xb23/v1/en/contents/TP0002741507.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Not bad but
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not that bad!! but Song power isn't right for me.so replace with SRS-XB43!! recommend to try the one
I would recommend this to a friendBrand response from SonyListens
Posted .Hi samthu, We're sorry to hear about your issue with the XB23 EXTRA BASS™ Portable Wireless Speaker. We regret to hear that you returned this unit. We apologize for the inconvenience. If the volume coming through your portable player sounds too low when external speakers are connected, there may be a setting that needs to be adjusted, or the speakers may not be connected correctly. The issue might resolve by following the troubleshooting steps from this link: https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xb23/articles/00028607.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com or chat with us from Sony’s e-support webpage.
I hope this helps! Jay
Speaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The speaker is not what expected when it come to the sound.......this speaker is more foe a small area or on your work desk.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Speakerowner , we are sorry to hear that the sound did not meet your expectations. This is definitely not the listening experience we'd like you to have. If you haven't tried it yet, please install the Sony Music Center app. It has a Sound quality setting and equalizer adjustment to fine-tune your music. You can also follow the steps on the Help Guide below to troubleshoot the low sound level.
https://helpguide.sony.net/speaker/srs-xb23/v1/en/contents/TP0002741503.html
If this does not help, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Erin
Not the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds REALLY tinny. Do not recommend. Also the bass is so extreme that the speaker vibrates all over the table.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Amiiboz, Thank you for choosing and purchasing our Sony SRS-XB23 EXTRA BASS™ Portable BLUETOOTH® Speaker. We apologize if our SRS-XB23 did not meet your expectations. To get the sound that you prefer, please try the different sound modes found in the Sony Music Center app. There is even an EQ in there—which can be customized to fine-tune your music to your liking. As for vibrating, please make sure the SONY logo is facing the right direction (Logo on top, ports on bottom). The bottom of the speaker has a rubberized surface that prevents slipping in most cases. If the issue is not resolved, resetting and initializing may help with the troubleshooting: To reset, press and hold the (power) button for about 8 seconds to restart the speaker. https://helpguide.sony.net/speaker/srs-xb23/v1/en/contents/TP0002741506.html Should you need further assistance, please let us know. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony Portable Audio Model Number: Additional Information regarding your experience with the SRS-XB23 We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Jess
Too much bass.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way too much bass for me. I’m going to return it. Just don’t care for the sound. Not clear at all.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Taylorspa,
Thank you for sharing your feedback on using our SRS-XB23 speaker. We regret to hear you've having an issue with your wireless speaker. We understand that not everyone likes deep bass, and we appreciate your feedback. It's unfortunate you're considering returning the product. Please allow us to help you and turn this into a better experience. To get the sound that you prefer, please try the different sound modes found in the Sony Music Center app. There is even an EQ in there—which can be customized to fine-tune your music to your liking.
You can enjoy 2 different sound effects. When you purchase the speaker, the EXTRA BASS mode is set.
STAMINA - (EXTRA BASS OFF) - Power saving
EXTRA BASS - (EXTRA BASS ON) (factory default settings) - Heavy bass sound
To switch the sound effect from EXTRA BASS mode to STAMINA mode, press and hold the BATT (battery)/STAMINA button for about 3 seconds.
The STAMINA indicator lights up in orange and the sound effect is switched to STAMINA mode.
You can also set the Sound Effect with “Sony Music Center”. For more details, refer to the link below.
https://helpguide.sony.net/speaker/srs-xb23/v1/en/contents/TP0002800288.html
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
- Pros mentioned:Battery life, Sound quality
Highly recommend this product.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this speaker. It has a great battery life and sounds amazing. Clear and crisp, and no complaints a out the bass. I bought this almost 3 years ago and i still use it regularly.
I would recommend this to a friend Fair
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth a product for the price tag but and quality of sound
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi User,
It's good to know that you appreciate the quality of the speaker and we thank you for sharing this feedback. Despite their compact size, the speaker offer good quality sound and it is waterproof, rustproof, dustproof and shockproof IP67 design for worry-free usage making the speaker an ideal choice when you don’t want to sacrifice sound quality versus the price.
If there is something technical that we can help you with, we're more than happy to help you out. Please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Wack
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a full sound. Employee said it was all they have
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bestbuynate, thank you for purchasing our product. We regret to hear about your experience with the SRSXB23. The SRSXB23 is specifically designed for audio clarity throughout its volume range. This is something our music-loving customers appreciate most. That being said the SRSXB23 also gets very loud for its size and audio precision.
We want to make sure you are getting the most out of your speaker. Please make sure you have downloaded the Sony Music Center app. There you will find all sorts of tools to fine-tune your [model number] and maximize the volume to your liking. There is even an EQ.
Please make sure you fully charge the speaker, especially after it has gone below 10%, and hit the auto volume limiter (designed to keep your speaker safe). Then Increase the volume level of the wireless speaker and source devices.
You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission. If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thank you,
Earl
Sony Social Media Team
Suck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t have good bass sound when you turn up the volume
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Goober, We are sorry to hear that you are having an issue with the bass quality of your speaker when you turn up its volume. The sound quality will also depend on the quality of the song you are playing. We suggest playing quality audio for the best listening experience. We also recommend using our Sony | Music Center app. It has a sound quality setting and equalizer adjustment that you can use to adjust and enhance your listening experience. To know more, please visit this link: https://helpguide.sony.net/speaker/srs-xb23/v1/en/contents/TP0002741525.html.
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Poor design
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio is terrible just terrible. I expected more from Sony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mark, Oh No! We are so sorry to hear that the sound quality did not meet your expectations. This is definitely not the listening experience we want you to have. If you haven't, we definitely recommend you download the Sony Music Center app. It has useful tools such as an EQ, so you can customize the sound to your liking.
I hope this helps but if you still need assistance, do not hesitate to drop us an email at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Erin
- Pros mentioned:Sound quality
Far and away the BEST portable Bluetooth
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm rarely this excited to write a review of a product but in all honestly, I can't even remember the last time I've been so completely impressed by a product in the consumer electronics space as I am with this Sony portable speaker. The Sony SRS-XB23 is just simply an absolute home run all the way around. The first thing you notice about it when you remove it from the packaging is just how incredibly solid and well-made it feels in your hand. Long before you ever play your first song through it, you already know the quality of materials and craftsmanship that went into its construction. The second thing you'll notice is the expert design work that went into it. This is a speaker that retails for approximately $100, but the second you hold it in your hand for the first time it FEELS like something that you could have easily paid $300 or more for. It's just that substantial and impressive. My advice for any new buyers of this product would be to install the Sony Music Center App on your phone before first pairing up the device. Why? Because I did that and when I first powered mine on it not only went into pairing mode on its own, the Music Center app (which must have had a service running in the background on my Android 10 phone) saw that a Sony speaker was in the area and available to be paired with all on its own (without me even launching the app) and popped up a screen offering to pair the SRS-XB23 with a simple press of one "Pair" button. I pressed in and that's it, I was done. My new speaker was literally ready to play and stream audio to in SECONDS from powering it on - with ONE button press on my phone being all it took and NO effort or work at all on my part. Well, I don't know about you, but there have been plenty of times in the past when trying to figure out how to initiate a pairing sequence on a device has been a fifteen to twenty minute nightmare with some other not so expertly designed devices from other companies. This was mindlessly simple, entirely idiot-proof and FAST. What more could you possibly ask for from a wireless product? Once you have it paired and start streaming music to it, things get even better. The sound quality on this speaker is wonderful. The Music Center app includes a simple, three-band EQ within it that allows you to balance out and shape the sound for just the way you like to listen. Again, I just don't know how you could possibly ask for any more in a $100 portable Bluetooth speaker? My advice: buy one. You simply won't believe how well-built and well-designed this product is. I'm so impressed with it that I'm thinking of buying a second one just to have it (and I don't even need a second one!). Trust me when I tell you, if there was an award given out for the most impressive, inexpensive portable Bluetooth speaker in the $100 price range the SRS-XB23 would win it hands down - and likely be crowned the World Champion of that category. If you are someone that appreciated really good industrial design, craftsmanship and construction in the products you buy then the SRS-XB23 is unquestionably for you. In all reality, this little speaker is every bit as much of a work of art as it is a useful piece of consumer electronics equipment...and it's one that you will unquestionably be VERY happy to own.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikeTechno, Awesome! We're very grateful for this positive feedback! Compact, lightweight and easy to carry, the SRS-XB23 combines a punchy bass sound with a tough, durable, go-anywhere design. The SRS-XB23 has been designed with convenience in mind, so you can enjoy music when and where you want to, no fuss. Developed by Sony, the X-Balanced Speaker Unit achieves high sound quality and powerful sound pressure for a richer, deeper, more rewarding listening experience. Thanks for choosing Sony! Jay
No go for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this to listen to podcasts vs using my ear buds. The sound has too much base and is very staticky. I was disappointed to say the least
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kmarsh1966,
Thank you for choosing and purchasing our Sony SRS-XB23 EXTRA BASS™ Portable BLUETOOTH® Speaker.
We apologize if our SRS-XB23 did not meet your expectations. This is not the experience we want you to have. Please allow us to help you and turn this into a better experience. Bring the BLUETOOTH device closer to the speaker. If there is any obstacle between the speaker and the BLUETOOTH device, move it out of the way. Locate the speaker farther away from a TV, radio or tuner, etc. since noise may occur in broadcasts.
You can enjoy 2 different sound effects. When you purchase the speaker, the EXTRA BASS mode is set.
STAMINA - (EXTRA BASS OFF) - Power saving
EXTRA BASS - (EXTRA BASS ON) (factory default settings) - Heavy bass sound
To switch the sound effect from EXTRA BASS mode to STAMINA mode, press and hold the BATT (battery)/STAMINA button for about 3 seconds.
The STAMINA indicator lights up in orange and the sound effect is switched to STAMINA mode.
Also, you can set the Sound Effect with “Sony | Music Center”. For more details, refer to the link below.
https://helpguide.sony.net/speaker/srs-xb23/v1/en/contents/TP0002800288.html
For Distorted sound/Humming or noise in the speaker output, you may find this link helpful: https://helpguide.sony.net/speaker/srs-xb23/v1/en/contents/TP0002741503.html
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Speaker Model Number:
Additional Information regarding your experience with the XB23
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jess
Don't buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is horrible. There's no bass it doesn't sound clear. It dies fast. This is the most wasted $100 I've spent and I'm definitely going for a return
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Brendon,
Thank you for taking the time to review your SRS-XB23 EXTRA BASS™ Portable BLUETOOTH® Speaker. It's unfortunate that you're not having the best experience with this speaker and you consider returning the unit. We value your input regarding the sound quality and battery life of the unit. Please allow us to help you and turn this into a better experience.
To get the sound that you prefer, please try the different sound modes found in the Sony Music Center app. There is even an EQ in there—which can be customized to fine-tune your music to your liking. If you haven't yet, you can also test this with a different source to confirm the issue.
Depending on the music, the EXTRA BASS effects may not be so noticeable. To switch the sound effect from STAMINA mode to EXTRA BASS mode, press and hold the BATT (battery)/STAMINA button for about 3 seconds. The STAMINA indicator will turn off and the sound effect will be switched back to EXTRA BASS mode.
Lithium-ion battery life Approx. (please ensure a full charge)
12 hours: Volume level of the unit set to 34, the sound mode set to STAMINA.
10 hours: Volume level of the unit set to 31 and with the factory default settings (sound mode: EXTRA BASS).
3 hours: Volume level of the unit set to maximum and with the factory default settings (sound mode: EXTRA BASS).
As with any battery operated speaker, actual performance time may vary from the listed time due to the volume, songs played, surrounding temperature, and usage conditions.
If you need further assistance or more information about our product, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Sony Bluetooth Speaker Review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Sony speaker just a few months ago and it's already broken. I have tried recharging it but it still won't work. Very disappointing for a Sony product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Speaker,
Thank you for sharing your experience with the XB23 Bluetooth speaker. We regret to hear the disappointment that you are having with the unit. This is definitely not the experience we want you to have. Let us help and make this a better experience for you. We'd like to troubleshoot and isolate the power-related issue with the unit. Does the power indicator light up when you press the power button on the speaker? If not, connect one end of the supplied USB Type-C cable to the DC IN 5V port on the speaker and the other end to a USB AC adaptor, and then connect the USB AC adaptor to an AC outlet. Make sure that the USB cable is connected securely to the speaker and the USB AC adaptor. If you have a different AC adapter, connect the USB cable to it and check if you can charge your speaker. If you are using a computer to charge, try a different USB port. Check if you can charge a different device using the AC adapter or computer USB port. If the AC adapter or computer USB port can charge other devices and the speaker still does not turn on. The speaker may be malfunctioning.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Kris
Horrible sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Donot buy this product sound horrible power would cut in and out Bass was non existent Clarity was also not good on mid range Always thought Sony was a good product but failed on this product Should have a price tag of $19.95
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Smitty,
We are sorry to hear about the issue with your SRS-XB23. This is not the experience we want you to have. Please allow us to help you and turn this into a better experience. For us to better assist you, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Hope to hear from you,
David