Customer Ratings & Reviews

Hi Talisha40,

Thank you for sharing your honest review. It's unfortunate to hear the battery life is short and that you're not having the best experience with this speaker. The SRS-XB23 speaker features EXTRA BASS for a deep, punchy sound and with a battery that can last up to 12 hours. We really value your input regarding the battery life.

Lithium-ion battery life Approx. (please ensure a full charge)
12 hours: Volume level of the unit set to 34, the sound mode set to STAMINA.
10 hours: Volume level of the unit set to 31 and with the factory default settings (sound mode: EXTRA BASS).
3 hours: Volume level of the unit set to maximum and with the factory default settings (sound mode: EXTRA BASS).

As with any battery operated speaker, Actual performance time may vary from the listed time due to the volume, songs played, surrounding temperature, and usage conditions. For additional troubleshooting, please refer to this helpful link:

https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xb23/articles/00228349

If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi Robin76308,

This is definitely not the news that we would like to hear. The unit comes with a 1-year manufacturer's warranty. Allow us to make things right and help you out. For us to better assist you, please email us at [email protected] with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Hope to hear from you,
David

Hi KRUKKER,



Thank you for choosing and purchasing our Sony SRS-XB23 EXTRA BASS™ Portable BLUETOOTH® Speaker.



We apologize if our SRS-XB23 did not meet your expectations. We also regret to hear that you're hearing unwanted noise on your speaker. It's unfortunate that you're considering to return the unit. We'd love to troubleshoot the issue and make this a better experience for you. The communication between the devices will be poor if there is an obstruction between the unit and the connected device. Try the following:



• For crackling/noise in the speaker output: Keep the speaker away from a microwave oven, Wi-Fi®, etc. Bring the BLUETOOTH device closer to the speaker. If there is any obstacle between the speaker and the BLUETOOTH device, move it out of the way.

- Pair the speaker and the BLUETOOTH device again.

- Turn off any nearby electronic devices that may be interfering with the speaker sound.

- When using the Stereo Pair function or Party Connect function, if any other BLUETOOTH device(s) such as a BLUETOOTH mouse or BLUETOOTH keyboard is connected to the BLUETOOTH device, terminate the connection between them.

- Select “Priority on stable connection (SBC)” over sound quality. For details, refer to the operating instructions supplied with the device.

- Install the latest version of “Sony | Music Center” on the connected device. If you cannot use the latest version of “Sony | Music Center” or you cannot connect the speaker and a BLUETOOTH device via BLUETOOTH connection, uninstall “Sony | Music Center” and install it again.



For more troubleshooting steps, please check this link to isolate the issue: https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xb23/articles/00025299



Resetting and initializing may also help with the troubleshooting:

https://helpguide.sony.net/speaker/srs-xb23/v1/en/contents/TP0002741506.html



If this does not help, please follow the steps below for ways to contact us so we can better assist you.



May we contact you to help? If so, please email the below information to [email protected].

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.



Full Name:

Best Buy Username:

Telephone Number:

Sony Speaker Model Number:

Additional Information regarding your experience with the XB23



We are sorry for the inconvenience and hope to speak to you to resolve this matter.

We appreciate you and thanks again for shopping Sony!



Sincerely,

Jess

Hi Sadsad, we are sorry to hear that the sound did not meet your expectations. This is definitely not the listening experience we'd like you to have. If you haven't tried it yet, please install the Sony Music Center app. It has a Sound quality setting and equalizer adjustment to fine-tune your music. You can also follow the steps on the Help Guide below to troubleshoot the low sound level.

https://helpguide.sony.net/speaker/srs-xb23/v1/en/contents/TP0002741503.html



If this does not help, please email us at [email protected] with the following details:



Name:

Best Buy Username:

Model Number:

Issue:

Telephone Number:


Regards,

Erin

Hi Consumer, thank you for purchasing our product. We're sorry to hear that you have an issue with your SONY unit. The SRSXB23 is specifically designed for audio clarity throughout its volume range. This is something our music-loving customers appreciate most. That being said the SRSXB23 also gets very loud for its size and audio precision.

We want to make sure you are getting the most out of your speaker. Please make sure you have downloaded the Sony Music Center app. There you will find all sorts of tools to fine-tune your SRSXB23 and maximize the volume to your liking. There is even an EQ.

Please make sure you fully charge the speaker, especially after it has gone below 10%, and hit the auto volume limiter (designed to keep your speaker safe). Then Increase the volume level of the wireless speaker and source devices.

You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission.

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi AngryFamily,

Thank you for the feedback on your experience with our XB23 EXTRA BASS™ Portable BLUETOOTH® Speaker.

We appreciate your time in sharing this honest review. We regret to know that you're not having the best experience with these speakers. It's unfortunate that the speaker had to be returned.

As a suggestion to get the most out of the volume and the sound that you prefer, we recommend trying the different sound modes found in the Sony Music Center app. There is even an EQ in there—which can be customized to fine-tune your music to your liking. You may also try the STEREO PAIR in which 2 SRS-XB23 speakers are required. By connecting 2 speakers via BLUETOOTH connection, you can enjoy a more powerful sound.

Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have. We value your input and appreciate the feedback, it helps us improve our future products.

We hope you will consider Sony again in a future purchase.
Thank you for the feedback.

Sincerely,
Jess

Hi Gary,

Thank you for sharing your feedback on using your SRS-XB23. We are sorry to hear about the issue with your unit. This is not the experience we want you to have. We would like to know more about the situation you faced with the speaker and help you out. If you haven't yet, please try the following troubleshooting steps below to help resolve the issue.

If you are having an issue with the sound quality, please try the different sound modes found in the Sony Music Center app to get the sound that you prefer. There is even an EQ in there—which can be customized to fine-tune your music to your liking. Bring the BLUETOOTH device closer to the speaker. If there is any obstacle between the speaker and the BLUETOOTH device, move it out of the way. Also, test this with a different source to confirm the issue.

Initialize your speaker: https://helpguide.sony.net/speaker/srs-xb23/v1/en/contents/TP0002741507.html

If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

We value you being a Sony customer and hope to speak to you to resolve this matter.

Sincerely,
Jess

Hi TAjwa,
Thank you for reaching out to us. We do apologize for the inconvenience. This is definitely not the experience we want our customers to have with us. We'll check it right away and will do the best possible for you. Could you provide additional information of the issue for us to better assist you?

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Regards,
Kris

Hi Kenny,

Thank you for choosing and purchasing our Sony SRS-XB23 EXTRA BASS™ Portable BLUETOOTH® Speaker.

We sincerely regret to hear you are having some sound issues with your XB23 when receiving/making a phone call. This is not the experience we want you to have. Please allow us to help you and turn this into a better experience. Move closer to your wireless speaker so that your mouth is near the microphone.

For the location of the microphone, kindly refer to this link. https://helpguide.sony.net/speaker/srs-xb23/v1/en/contents/TP0002800279.html

For no sound, no voice or low voice from callers
- Check that both the speaker and the connected device are turned on.
- Turn up the volume of the speaker and the connected device.
- Check that the speaker has established BLUETOOTH connection with the BLUETOOTH device.
- Pair the speaker and the BLUETOOTH device again.
- Keep the speaker away from a microwave oven, Wi-Fi, etc.
- Bring the BLUETOOTH device closer to the speaker. If there is any obstacle between the speaker and the BLUETOOTH device, move it out of the way.
- There are some BLUETOOTH devices that can have the wireless playback quality changed. If your device is compatible with this function, select “Priority on stable connection (SBC)” over sound quality. For details, refer to the operating instructions supplied with the device.
- Select “Priority on stable connection (SBC)” for the wireless playback quality of the speaker.
- Install the latest version of “Sony | Music Center” on the connected device. If you cannot use the latest version of “Sony | Music Center” or you cannot connect the speaker and a BLUETOOTH device via BLUETOOTH connection, uninstall “Sony | Music Center” and install it again.
- When receiving/making a phone call, check that output of the BLUETOOTH device is set for the speaker.

You may refer to this link for more information: https://helpguide.sony.net/speaker/srs-xb23/v1/en/contents/TP0002741503.html

Should you need further assistance, please follow the steps below for ways to contact us.

May we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Wireless Speakers Model Number:
Additional Information regarding your experience with the SRS-XB23

We value you being a Sony customer. We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Thanks again for shopping Sony!

Sincerely,
Jess

Hi Edsreview,

We regret to hear that the speaker failed to meet your expectations. You also have to consider the audio source,battery level when it comes to sound quality. As alternative solution, you can use 2 speakers (SRSXB23) and use the Stereo Pair function for more powerful sound.

https://helpguide.sony.net/speaker/srs-xb23/v1/en/contents/TP0002800282.html?search=Stereo%20Pair

If you need further assistance, we are more than happy to help you out. Please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
David

Hi Sweets , Oh No- This is definitely not the experience we want you to have! We are so sorry to hear that the bass did not meet your expectations. This is definitely not the listening experience we'd like you to have. We’d love to help you troubleshoot your problem.

May we contact you to help? If so, please email the below information to [email protected] with the following details:


Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Erin

Hi KidKosmos,

Thank you for purchasing the SRS-XB23 speaker. We regret to hear that the sound quality did not meet your expectations. We appreciate all of your feedback as it helps improve the product.

If you haven't tried it yet, please download the Sony | Music Center app. There you will find ways of not only boosting the bass, but an equalizer that allows you to further fine tune the sound to your liking.

https://helpguide.sony.net/speaker/srs-xb23/v1/en/contents/TP0002741525.html


I hope this helps but if you still need assistance, do not hesitate to drop us an email at [email protected] with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Erin

Hi Angelfco,

We understand that everyone has a different expectation of what speakers should sound like. This is why we include the ability to fine-tune the sound of your XB23 to your liking in the Sony Music Center app. If you haven't downloaded it yet, please install the Sony Music Center app. It has a Sound quality setting and equalizer adjustment to fine-tune your music.
You can also follow the steps on the Help Guide below to troubleshoot sound related issue.
https://helpguide.sony.net/speaker/srs-xb23/v1/en/contents/TP0002741503.html


Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:



Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:


Regards,
Erin

Hi Yogi, we're sorry to hear about this. We would like to turn your opinion around about our product. We would like to know more about the issue with your SONY unit. We have our support team that is always happy to assist you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

Hi Rosi, We are sorry to hear that. The XB23 is rated IP67 waterproof and dustproof resistant with up to 12 hours of battery life so her music never gets left behind Keep the good times going with super-efficient USB-C charging and control sound settings with the Sony Music Center app. You may want to check out other Sony wireless speakers with more features from this link: https://www.sony.com/electronics/wireless-speakers-docks/t/wireless-speakers. We value your input and appreciate your feedback. Thank you. -Vincent

Hi Mike, We are sorry to hear that you are experiencing issues with low sound of your SRSXB23 Speakers, we'd love to troubleshoot the issue and make this a better experience for you.

The sound may become low when the built-in battery is running low and the CHARGE indicator flashes slowly, while the speaker is being powered by the built-in battery only. Also, when the rechargeable built-in battery is running low as a result of long-time use of the speaker at a loud volume even though the speaker was connected to an AC outlet by the AC adaptor (supplied).

If the sound becomes low while in use, turn off the speaker and charge the built-in battery sufficiently.

Should you need further assistance, please contact us for help.

Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi Me0814 ,
We regret to hear that the sound quality and bass did not meet your expectations. We appreciate all of your feedback as it helps improve the product.

If you haven't tried it yet, please download the Sony | Music Center app. There you will find ways of not only boosting the bass, but an equalizer that allows you to further fine tune the sound to your liking.

Please check the Help Guide below for more details:
https://helpguide.sony.net/speaker/srs-xb23/v1/en/contents/TP0002741525.html


I hope this helps but if you still need assistance, do not hesitate to drop us an email at [email protected] with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Erin

Hi paul8888, thank you for purchasing the SRSXB23 EXTRA BASS™️ Portable BLUETOOTH®️ Speaker.

We are sorry to hear that you're having a distorted issue and if the speaker barely connects with your TV. This is definitely not the listening experience we'd like you to have. Allow us to help and turn your experience around. Let's start first by troubleshooting the distorted sound by following some recommended steps below.

⦁ Check that both the speaker and the connected device are turned on.
⦁ Turn up the volume of the speaker and the connected device.
⦁ Check that the connected device is playing.
⦁ If you are connecting a computer to the speaker, make sure the audio output setting of the computer is set for a BLUETOOTH device.
⦁ Check that the speaker has established BLUETOOTH connection with the BLUETOOTH device.
⦁ Pair the speaker and the BLUETOOTH device again.
⦁ If the connected device has an equalizer function, set it to off.
⦁ Keep the speaker away from a microwave oven, Wi-Fi®️, etc.
⦁ Bring the BLUETOOTH device closer to the speaker. If there is any obstacle between the speaker and the BLUETOOTH device, move it out of the way.

To make sure you are getting the most out of your XB23, please make sure to download the Sony Music Center App. There you will find all new ways to control the sound and performance of your speaker. Please also check the Help Guide for more details: https://helpguide.sony.net/speaker/srs-xb23/v1/en/contents/TP0002741503.html

If your TV supports the following Bluetooth profiles, then it can be paired with the speaker. However, we don't guarantee its operation.

⦁ A2DP (Advanced Audio Distribution Profile)
⦁ AVRCP (Audio Video Remote Control Profile)
⦁ HSP (Headset Profile)
⦁ HFP (Hands-free Profile)

Should you need further assistance, please email the below information to [email protected].

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Erin