Customer Ratings & Reviews

Hi Sikes, That's really cool! Thank you for giving the product a perfect rating! We're really happy your investment is worth it and you're having an enjoyable listening experience with your new XB23 XB23 EXTRA BASS™ Portable BLUETOOTH® Speaker! The SRS-XB23 speaker features EXTRA BASS for a deep, punchy sound and with a battery that can last up to 12 hours. The newly developed X-Balanced Speaker Unit in the XB23 achieves high sound quality and powerful sound pressure for a richer, deeper, more rewarding listening experience. The speaker is also waterproof and salt water resistant—so you've no worries using it by the sea or the pool—and there's no problem washing it either. Thank you so much for choosing Sony! -Jess

Hi Sarah14363,

Thank you for the recommendation! The SRS-XB23 has undergone extensive shock testing to make sure it can withstand the inevitable knocks, bumps and scrapes that come with everyday use. Even if you drop it, the SRS-XB23 will keep on working. It also has an IP67 rating which makes the speaker dustproof, waterproof, rustproof and washable

Regards,
David

Hi MaxP, Fantastic! We're thrilled you like the overall quality of this speaker and you feel that the price is worth it. The XB23 is rated IP67 waterproof and dustproof resistant with up to 12 hours of battery life so your music never gets left behind Keep the good times going with super-efficient USB-C charging and control sound settings with the Sony Music Center app. Thanks for choosing Sony! -Sam

Hi KW123, thank you so much for the 5 Star review! We are so happy to hear you are satisfied with the superb features- especially the ease of setup & use and stylish design of this speaker. The XB23 is rated IP67 waterproof and dustproof resistant with up to 12 hours of battery life so your music never gets left behind Keep the good times going with super-efficient USB-C charging and control sound settings with the Sony Music Center app.

Thank you so much for choosing Sony!

- Romeo

Hi WilliamR,
Thank you for your time writing this review. We're sorry hear if the sound quality of the XB23 speaker did not live up to your expectations. Allow us to help make this a better experience. Please make sure that the speaker software is updated as it includes key features, applications, bug fixes, and feature improvements. If the sound is poor or skips when using a Bluetooth connection, please try some solutions below:
Make sure that the built-in battery is charged sufficiently.
Bring the BLUETOOTH device closer to the speaker. If there is any obstacle between the speaker and the BLUETOOTH device, move it out of the way.
Locate the speaker farther away from a TV, radio or tuner, etc. since noise may occur in broadcasts.
Select “Priority on stable connection (SBC)” for the wireless playback quality of the speaker.
For more troubleshooting steps, please refer to this link: https://helpguide.sony.net/speaker/srs-xb23/v1/en/contents/TP0002741503.html

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris

Hi SChristine,

Thanks for the feedback. We really appreciate the time you took to share your experience with the SRS-XB23. We're always looking to make Sony better. We always strive to deliver the best sound quality with our headphones and speakers. 

Regards,
David

Hi Onionknight,
Awesome! We're glad to hear you like the bass and powerful sound of your new speaker. The SRS-XB23 has undergone extensive shock testing to make sure it can withstand the inevitable knocks, bumps and scrapes that come with everyday use. Even if you drop it, the SRS-XB23 will keep on working. It also has an IP67 rating which makes the speaker dustproof, waterproof, rustproof and washable . Thank you for choosing Sony! - Kris

Hi Javier, Wow! We are thrilled to hear about your excellent experience with your new XB23 EXTRA BASS™ Portable BLUETOOTH® Speaker. Good to know that your daughter in law likes the overall sound quality of the unit. The SRS-XB23 speaker features EXTRA BASS for a deep, punchy sound and with a battery that can last up to 12 hours. The newly developed X-Balanced Speaker Unit in the XB23 achieves high sound quality and powerful sound pressure for a richer, deeper, more rewarding listening experience. The speaker is also waterproof and salt water resistant—so you've no worries using it by the sea or the pool—and there's no problem washing it either. Thanks for choosing Sony! -Jess

Hi Xmas, Amazing! We're glad that your son loves his portable speaker. The XB23 is rated IP67 waterproof and dustproof resistant with up to 12 hours of battery life so your music never gets left behind Keep the good times going with super-efficient USB-C charging and control sound settings with the Sony Music Center app. Thank you for choosing Sony! Erin

Hi hershey,

You made the right choice! The XB23 is IP67 waterproof, rustproof, dustproof, and shockproof, with up to 12 hours of battery life, so your music never gets left behind. Keep the good times going with super-efficient USB-C charging, and control sound settings with the Sony | Music Center app. Thanks for choosing Sony!

-Ralph

Hi Alns24, Wow! Thanks for leaving us such a great review on the XB23! We are really delighted to hear you're satisfied with the features and incredible sound quality of your new XB23 EXTRA BASS™ Portable BLUETOOTH® Speaker. The SRS-XB23 speaker features EXTRA BASS for a deep, punchy sound and with a battery that can last up to 12 hours. The newly developed X-Balanced Speaker Unit in the XB23 achieves high sound quality and powerful sound pressure for a richer, deeper, more rewarding listening experience. The speaker is also waterproof and salt water resistant—so you've no worries using it by the sea or the pool—and there's no problem washing it either. Thank you so much for the 5-stars review & feedback and for choosing Sony! -Jess

Hi WILMA86,

Thank you for the 5-star rating! The SRS-XB23 has undergone extensive shock testing to make sure it can withstand the inevitable knocks, bumps and scrapes that come with everyday use. Even if you drop it, the SRS-XB23 will keep on working. It also has an IP67 rating which makes the speaker dustproof, waterproof, rustproof and washable

Thank you for choosing Sony!
David

Hi Sammyjf,
Perfect! We're glad to know you love the great quality, sound, and design of your new Bluetooth speaker. Compact, lightweight and easy to carry, the SRS-XB23 combines a punchy bass sound with a tough, durable, go-anywhere design. Developed by Sony, the X-Balanced Speaker Unit achieves high sound quality and powerful sound pressure for a richer, deeper, more rewarding listening experience. Thank you for purchasing Sony! - Kris

Hi Sook, Perfect! You definitely made the right choice! We're truly pleased to hear you're happy and overall satisfied with the amazing sound quality of your new SRS-XB23. The SRS-XB23 speaker features EXTRA BASS for a deep, punchy sound and with a battery that can last up to 12 hours. The newly developed X-Balanced Speaker Unit in the XB23 achieves high sound quality and powerful sound pressure for a richer, deeper, more rewarding listening experience. The speaker is also waterproof and saltwater resistant—so you've no worries using it by the sea or the pool—and there's no problem washing it either. Thank you for the 5-star rating and sharing your feedback! -Jess

Hi Curt, Wow! Thank you for this amazing review! We're glad to hear you're enjoying the sound quality and overall features of your SRS-XB23. We really appreciate the recommendation. The SRS-XB23 speaker features EXTRA BASS for a deep, punchy sound and with a battery that can last up to 12 hours. The newly developed X-Balanced Speaker Unit in the XB23 achieves high sound quality and powerful sound pressure for a richer, deeper, more rewarding listening experience. The speaker is also waterproof and salt water resistant—so you've no worries using it by the sea or the pool—and there's no problem washing it either. Thank you for choosing Sony! -Jess

Hi verygood, Great! We're glad that you like the sound quality and ease of usage. The XB23 is rated IP67 waterproof and dustproof resistant with up to 12 hours of battery life so your music never gets left behind Keep the good times going with super-efficient USB-C charging and control sound settings with the Sony Music Center app. Thank you for choosing Sony! Erin

Hi JDMA, we're glad to hear that you are happy with the sound quality of our product. Compact, lightweight, and easy to carry, the SRS-XB23 combines punchy bass sound with a tough, durable, go-anywhere design. Thank you for choosing SONY. ~Earl

Hi Kaye, We're very grateful for this positive feedback on this XB23 EXTRA BASS™ Portable Wireless Speaker. Compact, lightweight, and easy to carry, the SRS-XB23 combines a punchy bass sound with a tough, durable, go-anywhere design. The SRS-XB23 has undergone extensive shock testing to make sure it can withstand the inevitable knocks, bumps, and scrapes that come with everyday use. Even if you drop it, the SRS-XB23 will keep on working. Thank you for choosing Sony. Jay

Hi Good,

We appreciate the recommendation and we're glad you like the bass quality of the speaker. The SRS-XB23 has undergone extensive shock testing to make sure it can withstand the inevitable knocks, bumps and scrapes that come with everyday use. Even if you drop it, the SRS-XB23 will keep on working. It also has an IP67 rating which makes the speaker dustproof, waterproof, rustproof and washable Thank you for choosing Sony!

Regards,
David

Hi Daryl, we're glad to hear that you are happy with your purchase. The XB23 is rated IP67 waterproof and dustproof resistant with up to 12 hours of battery life so your music never gets left behind Keep the good times going with super-efficient USB-C charging and control sound settings with the Sony Music Center app. Thanks for choosing Sony! ~Earl