Customer Ratings & Reviews
- Model:
- SRSXB23/G
- SKU:
- 6412176
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Range
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers are satisfied with the SRS-XB23 Portable Bluetooth Speaker's sound quality, ease of use, and battery life. Many also appreciate its compact size, impressive volume, and convenient Bluetooth connectivity. Positive feedback also highlights its bass response and water resistance. A small number of users mentioned issues with the charging port.
This summary was generated by AI based on customer reviews.
Traaaash.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was excited to give this to my wife for Christmas. Ruined the whole surprise and excitement I had planned. It will not power on whatsoever! Tried charging it overnight and no luck. Even when connected directly to an outlet the power will cycle on and then immediately shuts off. Don’t waste your money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JoelRaymond, we regret to hear that the speaker won't power on. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot the problem.
Please follow the steps on the Help Guide if you're unable to turn on the speaker.
https://helpguide.sony.net/speaker/srs-xb23/v1/en/contents/TP0002741502.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
No help from Sony
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was great while it work, I went with the brand Sony be sideways of their reputation. I only enjoyed ii for an couple of months. O noticed that started to have trouble charging the speaker more and more until i noticed that at the connection the port is broken, can’t charge no more, I tried to contact Sony supple and every time I got disconnected before they can help
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Unhappycamper,
Thank you for sharing your feedback with the SRSXB23 Bluetooth speaker. It's unfortunate that the speaker charging port is broken after having some difficulties charging the unit. This does not happen often and definitely not the buying experience that we want our customer to have.
Unfortunately, the limited warranty of your speaker does not cover any kind of accidental or physical damage. You may take your unit to an authorized servicer for evaluation to determine the out of warranty repair options available.
You can setup out-of-warranty service with our Authorized Repair Center. To find a servicer near you, please visit https://us.esupport.sony.com/support/s/service. It is possible that there may not be a servicer listed in your area. If that happens, you can search your local yellow pages business directory for a repair servicer near you.
We'd like to make sure you are taken care of. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Kris
Not Happy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like the product at all. The sound quality is poor.
No, I would not recommend this to a friendSorry Sony speaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sam Flores I don't know what's wrong with the speaker's the speaker but one thing that's a short. To return I thought at least 30 days would be sufficient not two weeks and I bought a second one is my second Sony and they both have the same problem they don't sound good at all they don't sound good they turn on and they just don't sound good I want to return it but I did not know that has a short two-week. And I can't return it I'm stuck with two of them now I don't know what to do with them they're brand new and they don't work they don't work right they don't sound good I hate to say it but they do not sound good and I want to return them both I could not return them or the second one I can return it cuz I thought it was only a two-week. I thought at least 30 days so I'm stuck with two of them I'm sorry to say this soni's speaker are are not good at all they don't they tend to squeak the speakers they do not sound good when you turn them up I don't know what's wrong with them but I'm sorry to say they're not good please try to help me return them both if possible like I said 2 weeks. Is not enough time I stayed three days and I'm stuck with him now9
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Samson,
We apologize if our SRS-XB23 did not meet your expectations. To get the sound that you prefer, please try the different sound modes found in the Sony Music Center app. There is even an EQ in there—which can be customized to fine-tune your music to your liking. Also, test this with a different source to confirm the issue.
Should you need further assistance, please let us know. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Portable Audio Model Number:
Additional Information regarding your experience with the SRS-XB23:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Not a great buy would not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of crap speaker low battery life poor quality sound
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rara,
Thank you for taking the time to review your SRS-XB23 EXTRA BASS™ Portable BLUETOOTH® Speaker. We're sorry to hear that you're not having the best experience with this speaker. Please allow us to help you and turn this into a better experience.
To get the sound that you prefer, please try the different sound modes found in the Sony Music Center app. There is even an EQ in there—which can be customized to fine-tune your music to your liking. If you haven't yet, you can also test this with a different source to confirm the issue. Depending on the music, the EXTRA BASS effects may not be so noticeable. To switch the sound effect from STAMINA mode to EXTRA BASS mode, press and hold the BATT (battery)/STAMINA button for about 3 seconds. The STAMINA indicator will turn off and the sound effect will be switched back to EXTRA BASS mode.
Lithium-ion battery life Approx. (please ensure a full charge)
12 hours: Volume level of the unit set to 34, the sound mode set to STAMINA.
10 hours: Volume level of the unit set to 31 and with the factory default settings (sound mode: EXTRA BASS).
3 hours: Volume level of the unit set to maximum and with the factory default settings (sound mode: EXTRA BASS).
As with any battery operated speaker, actual performance time may vary from the listed time due to the volume, songs played, surrounding temperature, and usage conditions.
If you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Bluetooth connection drops
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it in May 2021 and noticed that it would seem to pause for no reson. I thought it might be something with my smartphone or a station or podcast that I was playing. It didn't seem to happen with other speakers or earbuds. I finally decided that the Sony bluetooth was dropping out. It has gotten worse over the months to the point where sometimes it is no longer a pause but complete cessation of the program I am listening to. Very disappointed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi David,
Thank you for reaching out to us. We're sorry to hear the issue that you are experiencing with your speaker. We'd like to help troubleshoot and resolve the issue. Please make sure that the software of the speaker is updated as it includes key features, applications, bug fixes, and feature improvements. For Bluetooth connection, please check this link to troubleshoot the issue: https://helpguide.sony.net/speaker/srs-xb23/v1/en/contents/TP0002741503.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Kris
Bought a lemon
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the way this speaker sounds, but I must have bought a dud. I've had it for 2 months and it will not hold a charge for the life of me. I will leave it charging all night and it still won't get a full charge and then if I use it one time it begins to say "please charge" when you turn it on again. Too late to return it, but wish I could, didn't know this was going to be a problem.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sonyspeaker,
Thank you for reaching out to us. We're sorry to hear the issue that you are having with your SRSXB23 Bluetooth speaker. Allow us to help and resolve this issue. Please try some steps on these links below to troubleshoot if the speaker will not charge completely/battery is not lasting:
https://helpguide.sony.net/speaker/srs-xb23/v1/en/contents/TP0002741501.html
https://helpguide.sony.net/speaker/srs-xb23/v1/en/contents/TP0002741495.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Dianejackson
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Sony speaker is a great deal it was everything my granddaughter want it played nice clear loud music
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dianejackson,
Awesome! Thank you for sharing your experience with our SRS-XBR23 Bluetooth Speaker. We're glad to hear that your granddaughter loves the clearness and loudness of the speaker. The XB23 is rated IP67 waterproof and dustproof resistant with up to 12 hours of battery life so your music never gets left behind Keep the good times going with super-efficient USB-C charging and control sound settings with the Sony Music Center app. We hope that you will be willing to revise your review based on the product rate you have provided to show other buyers how great they are. We will appreciate it and thanks in advance. Thank you for choosing Sony! - Kris
Sincerely,
Kris
No go for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this to listen to podcasts vs using my ear buds. The sound has too much base and is very staticky. I was disappointed to say the least
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kmarsh1966,
Thank you for choosing and purchasing our Sony SRS-XB23 EXTRA BASS™ Portable BLUETOOTH® Speaker.
We apologize if our SRS-XB23 did not meet your expectations. This is not the experience we want you to have. Please allow us to help you and turn this into a better experience. Bring the BLUETOOTH device closer to the speaker. If there is any obstacle between the speaker and the BLUETOOTH device, move it out of the way. Locate the speaker farther away from a TV, radio or tuner, etc. since noise may occur in broadcasts.
You can enjoy 2 different sound effects. When you purchase the speaker, the EXTRA BASS mode is set.
STAMINA - (EXTRA BASS OFF) - Power saving
EXTRA BASS - (EXTRA BASS ON) (factory default settings) - Heavy bass sound
To switch the sound effect from EXTRA BASS mode to STAMINA mode, press and hold the BATT (battery)/STAMINA button for about 3 seconds.
The STAMINA indicator lights up in orange and the sound effect is switched to STAMINA mode.
Also, you can set the Sound Effect with “Sony | Music Center”. For more details, refer to the link below.
https://helpguide.sony.net/speaker/srs-xb23/v1/en/contents/TP0002800288.html
For Distorted sound/Humming or noise in the speaker output, you may find this link helpful: https://helpguide.sony.net/speaker/srs-xb23/v1/en/contents/TP0002741503.html
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Speaker Model Number:
Additional Information regarding your experience with the XB23
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jess
Don't buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is horrible. There's no bass it doesn't sound clear. It dies fast. This is the most wasted $100 I've spent and I'm definitely going for a return
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Brendon,
Thank you for taking the time to review your SRS-XB23 EXTRA BASS™ Portable BLUETOOTH® Speaker. It's unfortunate that you're not having the best experience with this speaker and you consider returning the unit. We value your input regarding the sound quality and battery life of the unit. Please allow us to help you and turn this into a better experience.
To get the sound that you prefer, please try the different sound modes found in the Sony Music Center app. There is even an EQ in there—which can be customized to fine-tune your music to your liking. If you haven't yet, you can also test this with a different source to confirm the issue.
Depending on the music, the EXTRA BASS effects may not be so noticeable. To switch the sound effect from STAMINA mode to EXTRA BASS mode, press and hold the BATT (battery)/STAMINA button for about 3 seconds. The STAMINA indicator will turn off and the sound effect will be switched back to EXTRA BASS mode.
Lithium-ion battery life Approx. (please ensure a full charge)
12 hours: Volume level of the unit set to 34, the sound mode set to STAMINA.
10 hours: Volume level of the unit set to 31 and with the factory default settings (sound mode: EXTRA BASS).
3 hours: Volume level of the unit set to maximum and with the factory default settings (sound mode: EXTRA BASS).
As with any battery operated speaker, actual performance time may vary from the listed time due to the volume, songs played, surrounding temperature, and usage conditions.
If you need further assistance or more information about our product, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Sony Bluetooth Speaker Review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Sony speaker just a few months ago and it's already broken. I have tried recharging it but it still won't work. Very disappointing for a Sony product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Speaker,
Thank you for sharing your experience with the XB23 Bluetooth speaker. We regret to hear the disappointment that you are having with the unit. This is definitely not the experience we want you to have. Let us help and make this a better experience for you. We'd like to troubleshoot and isolate the power-related issue with the unit. Does the power indicator light up when you press the power button on the speaker? If not, connect one end of the supplied USB Type-C cable to the DC IN 5V port on the speaker and the other end to a USB AC adaptor, and then connect the USB AC adaptor to an AC outlet. Make sure that the USB cable is connected securely to the speaker and the USB AC adaptor. If you have a different AC adapter, connect the USB cable to it and check if you can charge your speaker. If you are using a computer to charge, try a different USB port. Check if you can charge a different device using the AC adapter or computer USB port. If the AC adapter or computer USB port can charge other devices and the speaker still does not turn on. The speaker may be malfunctioning.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Kris
Horrible sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Donot buy this product sound horrible power would cut in and out Bass was non existent Clarity was also not good on mid range Always thought Sony was a good product but failed on this product Should have a price tag of $19.95
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Smitty,
We are sorry to hear about the issue with your SRS-XB23. This is not the experience we want you to have. Please allow us to help you and turn this into a better experience. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Hope to hear from you,
David
Didn’t last 90 days
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We used a handful of times and now it will not stay charged even if plugged in overnight. We never had it wet or anything extreme that would of caused it to malfunction. Disappointed with this purchase
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Robin76308,
This is definitely not the news that we would like to hear. The unit comes with a 1-year manufacturer's warranty. Allow us to make things right and help you out. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Hope to hear from you,
David
Not Great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great speaker. The battery life is horrible, made purchase for my brother he was very disappointed. Sony should represent quality
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Talisha40,
Thank you for sharing your honest review. It's unfortunate to hear the battery life is short and that you're not having the best experience with this speaker. The SRS-XB23 speaker features EXTRA BASS for a deep, punchy sound and with a battery that can last up to 12 hours. We really value your input regarding the battery life.
Lithium-ion battery life Approx. (please ensure a full charge)
12 hours: Volume level of the unit set to 34, the sound mode set to STAMINA.
10 hours: Volume level of the unit set to 31 and with the factory default settings (sound mode: EXTRA BASS).
3 hours: Volume level of the unit set to maximum and with the factory default settings (sound mode: EXTRA BASS).
As with any battery operated speaker, Actual performance time may vary from the listed time due to the volume, songs played, surrounding temperature, and usage conditions. For additional troubleshooting, please refer to this helpful link:
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xb23/articles/00228349
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Very Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in this product as there's a lot of cracking sound that comes out of it. I am returning this product for a full refund.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KRUKKER,
Thank you for choosing and purchasing our Sony SRS-XB23 EXTRA BASS™ Portable BLUETOOTH® Speaker.
We apologize if our SRS-XB23 did not meet your expectations. We also regret to hear that you're hearing unwanted noise on your speaker. It's unfortunate that you're considering to return the unit. We'd love to troubleshoot the issue and make this a better experience for you. The communication between the devices will be poor if there is an obstruction between the unit and the connected device. Try the following:
• For crackling/noise in the speaker output: Keep the speaker away from a microwave oven, Wi-Fi®, etc. Bring the BLUETOOTH device closer to the speaker. If there is any obstacle between the speaker and the BLUETOOTH device, move it out of the way.
- Pair the speaker and the BLUETOOTH device again.
- Turn off any nearby electronic devices that may be interfering with the speaker sound.
- When using the Stereo Pair function or Party Connect function, if any other BLUETOOTH device(s) such as a BLUETOOTH mouse or BLUETOOTH keyboard is connected to the BLUETOOTH device, terminate the connection between them.
- Select “Priority on stable connection (SBC)” over sound quality. For details, refer to the operating instructions supplied with the device.
- Install the latest version of “Sony | Music Center” on the connected device. If you cannot use the latest version of “Sony | Music Center” or you cannot connect the speaker and a BLUETOOTH device via BLUETOOTH connection, uninstall “Sony | Music Center” and install it again.
For more troubleshooting steps, please check this link to isolate the issue: https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xb23/articles/00025299
Resetting and initializing may also help with the troubleshooting:
https://helpguide.sony.net/speaker/srs-xb23/v1/en/contents/TP0002741506.html
If this does not help, please follow the steps below for ways to contact us so we can better assist you.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Speaker Model Number:
Additional Information regarding your experience with the XB23
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jess
Sad
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For as much money as you pay you would think that it would be lower is a very very quietI went and bought a $60 speaker the equivalent of the same thing and it was five times this loud
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sadsad, we are sorry to hear that the sound did not meet your expectations. This is definitely not the listening experience we'd like you to have. If you haven't tried it yet, please install the Sony Music Center app. It has a Sound quality setting and equalizer adjustment to fine-tune your music. You can also follow the steps on the Help Guide below to troubleshoot the low sound level.
https://helpguide.sony.net/speaker/srs-xb23/v1/en/contents/TP0002741503.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Erin
Love these speakers!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not your fault....I’m sure my brother would have loved it, but someone broke out his windows in his car and stole all his Christmas gifts. Such a shame
I would recommend this to a friendWeak low sound
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Low sound for the price there are plenty of better speakers in the same price range. Returned it for a UE Boom with wireless charging base.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AngryFamily,
Thank you for the feedback on your experience with our XB23 EXTRA BASS™ Portable BLUETOOTH® Speaker.
We appreciate your time in sharing this honest review. We regret to know that you're not having the best experience with these speakers. It's unfortunate that the speaker had to be returned.
As a suggestion to get the most out of the volume and the sound that you prefer, we recommend trying the different sound modes found in the Sony Music Center app. There is even an EQ in there—which can be customized to fine-tune your music to your liking. You may also try the STEREO PAIR in which 2 SRS-XB23 speakers are required. By connecting 2 speakers via BLUETOOTH connection, you can enjoy a more powerful sound.
Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have. We value your input and appreciate the feedback, it helps us improve our future products.
We hope you will consider Sony again in a future purchase.
Thank you for the feedback.
Sincerely,
Jess
Some things Don’t get Better with time !!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like this speaker volume is low on high it sounds muffled for some reason should game stayed wit JBL so much better .
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Consumer, thank you for purchasing our product. We're sorry to hear that you have an issue with your SONY unit. The SRSXB23 is specifically designed for audio clarity throughout its volume range. This is something our music-loving customers appreciate most. That being said the SRSXB23 also gets very loud for its size and audio precision.
We want to make sure you are getting the most out of your speaker. Please make sure you have downloaded the Sony Music Center app. There you will find all sorts of tools to fine-tune your SRSXB23 and maximize the volume to your liking. There is even an EQ.
Please make sure you fully charge the speaker, especially after it has gone below 10%, and hit the auto volume limiter (designed to keep your speaker safe). Then Increase the volume level of the wireless speaker and source devices.
You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission.
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Short life expectancy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in Jan 2021 and it's broken in Jun 2021. I did not damage it in any way. Its sound just went bad out of the blue
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gary,
Thank you for sharing your feedback on using your SRS-XB23. We are sorry to hear about the issue with your unit. This is not the experience we want you to have. We would like to know more about the situation you faced with the speaker and help you out. If you haven't yet, please try the following troubleshooting steps below to help resolve the issue.
If you are having an issue with the sound quality, please try the different sound modes found in the Sony Music Center app to get the sound that you prefer. There is even an EQ in there—which can be customized to fine-tune your music to your liking. Bring the BLUETOOTH device closer to the speaker. If there is any obstacle between the speaker and the BLUETOOTH device, move it out of the way. Also, test this with a different source to confirm the issue.
Initialize your speaker: https://helpguide.sony.net/speaker/srs-xb23/v1/en/contents/TP0002741507.html
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We value you being a Sony customer and hope to speak to you to resolve this matter.
Sincerely,
Jess