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Customer Ratings & Reviews

Your price for this item is $149.99

Customer reviews

Rating 4.6 out of 5 stars with 1361 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers value the SRS-XB31 Portable Bluetooth Speaker's exceptional sound quality, powerful bass, and long battery life. Many also appreciate its ease of use, waterproof design, and vibrant lights. While some found the price a bit high and had minor issues with charging and the app, the overwhelmingly positive feedback points to a highly enjoyable listening experience. The compact size is also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 1,360 reviews
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Battery Life

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speaker is great, perfect size, stylish and great sound. Would not recommend buying without geek squad. I received a defective speaker that I've repeatedly charged for 10+ hours and roughly get 2 hours of battery life. The speaker would even tell me its at 100%. Very dissapointed that i would have had to spend even more money to avoid this issue.

    I would recommend this to a friend
  • Pros mentioned:
    Lights, Sound quality

    Rated 3 out of 5 stars

    Not good enough

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll keep this plain and simple since the majority of the reviews for this thing are as long as the Bible. Pros... Looks really good. Sounds really good. Lights are cool. But u keep them off 99% of the time. Really easy to connect to phone or tablet. Cons... Comes with a really short and poor quality USB charger. You'll get about 2 hours of music at the loudest setting without the lights being on before it turns itself down by 50% at about 70% of battery life left. And there is no way of changing that. And simply because of that I would not recommend this speaker. Will be returning it and trying out the JBL like I originally wanted before I was told this was better.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Powerful and fun Bluetooth speaker

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, Sony released this speaker with lightning feature, which is really fun, beside the lightning feature this speaker can be used like a drum instrument by tapping from 5 different angles of the unit delivering 5 different sounds and lighting reaction accordingly. But something that makes Sony stands out of the crowd is the sound, and this unit proves it, first the BASS, is consistent and balanced and high frequencies are very well appreciated as well. It also includes 3 different music experience, vertically and horizontally and the fitting sound room sensation As always Sony has the Music Center App, before called songpal, where you can control several different Sony audio devices using your iPhone, LG, Samsung etc. If you have an Android phone based with NFC, the Speaker can be paired using NFC, just tap your phone on the NFC symbol that is located on the left side on top of the speaker, and the connection will set up automatically. About the lightning, there are different settings for example, "Rave", "Chill" , "Hot", which gives you different lightning scenarios and moods. You can add speakers, with 2 options, either add a second XB31 as an extension, or set as the stereo speaker It also has the (WPC) Function that allows you to connect multiple devices (100) of Sony Bluetooth Speakers compatible devices. This speaker also includes a microphone, which allows you to use the google app or siri (iphone) of your smartphone. There is a compartment at the back where you can find a USB connectivity that acts as a charger Batt for any USB device including your phone, audio in port, micro USB for power and charge the Speaker. This speaker is guaranteed to offer a lot of fun and great sound

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    A whole lot of sound in a small profile

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This came charged out of the box and was far and away better than any prior BT speaker I have used. Not sure how I like the flashing color changing LEDS, but that can be turned off.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Speaker!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my dad for Father’s Day. Sound is great!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Speaker

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very compact and excellent sound I like it I still have it

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great speaker

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this speaker, worth for money. With Sony app we are able to control sound settings.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Bass

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent speaker with a great value for money, the new sound mode is way beyond comparison.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    sound lowers if not fully charged

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the sound on this thing is really good super loud and the app that comes with it helps control sounds through the song BUT if its in use at the highest volume and charge gets lower than 50%, the sound lowers even when its plugged in! ya can't even hear it and you can't turn it up 20 plus hours of charge is a LIE so im returning it

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excelent speaker

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing it’s so awesome good looking and the sound is amazing

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    App

    Rated 1 out of 5 stars

    Great sound, very poor app and conectivity

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are buying this as a stand alone speaker it is worth the money. Has a great sound. If you are buying to pair, dont waste your money. I purchased 3 (says you can pair more) and had major issues trying to pair. If I managed to get the app to work (most tries I didn't) the speakers would drop connection. I tried resetting, tried connecting just 2, but kept having issues. Later read reviews about app and found this has been an ongoing issue. The app is useless, and if you want to pair or have light show you must use app. There is actually a party connection button on back of speaker but that didn't work either.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great til it wasn’t

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received as a gift for xmas 2018, has been great for about 2 years. Now the battery is having issues, where I plug it in but it doesn’t charge. Have to turn it on, wait for it to tell me “please charge”, turn off and then the light turns on telling me that its charging. Whenever it falls below 50% charge, volume gets cut significantly. Once it hits 100%, charging stops and continues to drain (with it plugged in) then notifying me again to please charge. Overall, sound is great and packs a punch for its size. If only I didn’t have to guess what level the battery is actually charged at, along with the annoying charging sequence, I would’ve rated 5

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Way too overhyped

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Build is solid. The light show lacks tremendously from the xb30. And the bass... No. It's not worthy of anything to give it the name extra bass 31. I've gone through all of the settings and it lacks highly. I used my music app on my phone which will output a tremendous sound and this speaker cannot handle it. Very disappointed in the bass quality, which i was buying it for.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DeeDaBerry, We regret to hear that your device's performance failed to meet your expectations. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph sony_US

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great, but I'm incredibly irritated that even when it's plugged in after a few hours the volume cuts in half and you have to shut it off and let it charge again for several hours before it will allow you to play it at full volume again. Does not meet my needs, if I knew it would do this I wouldn't have bought it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Life Span

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this speaker when it was first released, so 5-6months ago. And I absolutely loved it. I myself read all the reviews so knew it had minor glitches to battery life when using the light features..but you simply switch it off and the speaker would last almost a full day without charging.. now here we are 5-6months later and it barely even turns on anymore. It’ll power on, connect to whatever device start glitching (spark noises) and power itself off. I’ve never dropped it, never wet it, never took it to the beach; solely used for home purposes. I would understand if it died a year+ of me having it.. but 5-6 months down the line is a little much. Sony, you need to work on that.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    A Brick of Lit Up Garbage

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so unbelievably angry right now. I probably haven’t used my speaker for even an hour, or have even gone up above half volume, but whenever there is bass, there are scratchy noises that ruins the music as it is too loud and noticeable to enjoy anything with. It does this with both aux cord or bluetooth. What a load of s—t. What a waste of good money. Garbage. Just buy a UE. They are cheaper, better quality, and are much sturdier. My brother has one and has used it constantly over 6 months and has never once had a problem with it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped Working After 5 Months

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so disappointed. The speaker worked great for the first 4 months and now does not maintain a charge. This speaker stays in one unobstructed shelf in my house at all times. It now ony holds maybe an hour charge, has audio problems and becomes scratchy from time-to-time. Horrible Sony. Do better and send me a fix for this.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ahsatal, we're sorry to hear about this. We highly suggest reaching us at [email protected] with your concern so we can further assist you. Please also include your contact and product information. Let's see how can we help. Regards, ^Ron Sony_US

  • Rated 1 out of 5 stars

    really bad product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this speaker and used it for all of about a day before discovering that you can't use it while it's charging, the battery life is very short and the volume lowers itself when the battery life reaches a certain percentage. Terrible product, I'm returning it today and buying a Bose speaker.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Suzy, thank you very much for taking the time to share your concerns with us. Sony takes the voice of our customers very seriously and hearing all feedback - good and bad is important to us. We appreciate your feedback. Regards, ^Ron Sony_US

  • Rated 1 out of 5 stars

    Good Sound, Poor quality product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Device never charged. After original charge gone, it never worked again. A paperweight.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor sound quality poor battery

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery goes dead very quickly. Sound is terrible . Extra bass heard no difference.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bulldog53038, Thank you for your feedback on your experience with your speaker. We are sorry for any inconvenience you had experienced. Please be assured we take this very seriously and continuously strive to improve our products. Please reach us out at [email protected] so that we can assist you on your concern. Thank you. -Erin sony_US