Customer Ratings & Reviews

Hi Spirited1, Thank you for the 5-star rating! Awesome Gift! The all-new XB43 is one of our absolute best sounding portable speakers due to the X-balance design and tweeters now housed in this unit. We also kept it waterproof and dustproof so you can take it with you wherever you go! To make sure you are getting the most out of your new purchase, please make sure to download the Sony Music Center App. There you will find all new ways to control the sound and performance of your speaker. Thanks for choosing Sony! -Carl

Hi Jimzgirl, Thank you for the 5-star rating! We are so glad to hear that you are happy with your new SRSXB43! The XB43 is one of our absolute best sounding portable speakers due to the X-balance design and tweeters now housed in this unit. We also kept it waterproof and dustproof so you can take it with you wherever you go! To make sure you are getting the most out of your new purchase, please make sure to download the Sony Music Center App. There you will find all new ways to control the sound and performance of your speaker. -Carl

Hi Lalo0916, We're very grateful for this positive feedback! The SRS-XB43 couples a deep, punchy bass with clear vocals for that music festival sound, plus flashing lights to help get the party started. Thanks for choosing Sony. Jay

Hi Phil, We are glad that you like the sound quality and features of your new speaker. The all-new XB43 is one of our absolute best sounding portable speakers due to the X-balance design and tweeters now housed in this unit. We also kept it waterproof and dustproof so you can take it with you wherever you go! To make sure you are getting the most out of your new purchase, please make sure to download the Sony Music Center App. There you will find all new ways to control the sound and performance of your speaker. Thanks for choosing Sony! Erin

Hi Jose, Thank you for the 5-star rating! Glad to hear that you are happy with the sound quality and bass of the SRSXB43. The all-new XB43 is one of our absolute best sounding portable speakers due to the X-balance design and tweeters now housed in this unit. We also kept it waterproof and dustproof so you can take it with you wherever you go! To make sure you are getting the most out of your new purchase, please make sure to download the Sony Music Center App. There you will find all new ways to control the sound and performance of your speaker. Thanks for choosing Sony! -Carl

Hi Pssst Amazing! We're glad that you are enjoying your new speaker. The all-new XB43 is one of our absolute best sounding portable speakers due to the X-balance design and tweeters now housed in this unit. We also kept it waterproof and dustproof so you can take it with you wherever you go! To make sure you are getting the most out of your new purchase, please make sure to download the Sony Music Center App. There you will find all new ways to control the sound and performance of your speaker. Thanks for choosing Sony! Erin

Hi Stat, That's awesome! We're very happy to hear you appreciate the color and you feel that the XB43 is the best speaker in our portable speaker line-up. The all-new XB43 is one of our absolute best sounding portable speakers due to the X-balance design and tweeters now housed in this unit. We also kept it waterproof and dustproof so you can take it with you wherever you go! To make sure you are getting the most out of your new purchase, please make sure to download the Sony Music Center App. There you will find all new ways to control the sound and performance of your speaker. Thanks for choosing Sony! -Sam

Hi Xboxguy, Thank you for choosing and purchasing our SRSXB43 Portable Speakers. While we are glad to hear that you are happy with the sound quality of the speakers, we are sorry to hear that you are experiencing audio issues with the SRSXB43. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please try these steps to troubleshoot the issue first.

There are some BLUETOOTH devices that can have the wireless playback quality changed. If your device is compatible with this function, select “Priority on stable connection (SBC)” over sound quality. For details, refer to the operating instructions supplied with the device.

Select “Priority on stable connection (SBC)” for the wireless playback quality of the speaker.

Bring the BLUETOOTH device closer to the speaker. If there is any obstacle between the speaker and the BLUETOOTH device, move it out of the way.

Check that the speaker has established BLUETOOTH connection with the BLUETOOTH device.

Pair the speaker and the BLUETOOTH device again.

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi Bestbuylover, We're glad that you are satisfied with the quality and performance of this XB43 EXTRA BASS™ Portable Wireless Speaker. The SRS-XB43 couples a deep, punchy bass with clear vocals for that music festival sound, plus flashing lights to help get the party started. The X-Balanced Speaker Unit isn’t the only reason the SRS-XB43 sounds so good – inside, you’ll find a range of high-performance audio technologies. Thank you for choosing Sony! Jay

Hi Tiananekeya, Awesome! We're glad that you like the sound quality of your new speaker. The all-new XB43 is one of our absolute best sounding portable speakers due to the X-balance design and tweeters now housed in this unit. We also kept it waterproof and dustproof so you can take it with you wherever you go! To make sure you are getting the most out of your new purchase, please make sure to download the Sony Music Center App. There you will find all new ways to control the sound and performance of your speaker. Thanks for choosing Sony! Erin

Hi DoobyzDad,

You made the right choice! Deep, resonant sound elevates your favorite music with the XB43 wireless speaker. The newly designed X Balanced Speaker Unit gives the EXTRA BASS™ power of the XB43 a crisper, fuller sound and two new tweeters for clearer vocals. The IP67 waterproof, rustproof and dustproof design means you can listen anywhere, indoors or out, with up to 24 hours of battery life. Thanks for choosing Sony!

-Ralph

Hi ScubaSteve, This is a great birthday gift idea! We're glad to hear your son loves the product.  The all-new XB43 is one of our absolute best sounding portable speakers due to the X-balance design and tweeters now housed in this unit. We also kept it waterproof and dustproof so you can take it with you wherever you go! To make sure you are getting the most out of your new purchase, please make sure to download the Sony Music Center App. There you will find all new ways to control the sound and performance of your speaker. Thanks for choosing Sony! -Sam

Hi BettercheapTVsoutthere, we're glad you like the sound quality of our product. The SRS-XB43 features EXTRA BASS for deep, punchy sound, and its battery can last up to 24 hours. It is waterproof and saltwater resistant for your peace of mind. Bring your house party to life with our LIVE SOUND mode at the touch of a button on top of your XB43, creating a three-dimensional sound experience. Thank you for choosing Sony! ~Earl

Hi Jc99, Awesome! We are so glad to hear that you are happy with the SRSXB43! The XB43 is one of our absolute best sounding portable speakers due to the X-balance design and tweeters now housed in this unit. We also kept it waterproof and dustproof so you can take it with you wherever you go! To make sure you are getting the most out of your new purchase, please make sure to download the Sony Music Center App. There you will find all new ways to control the sound and performance of your speaker. -Carl

Hi Ellen, Thank you for the 5-star rating! The all-new XB43 is one of our absolute best sounding portable speakers due to the X-balance design and tweeters now housed in this unit. We also kept it waterproof and dustproof so you can take it with you wherever you go! To make sure you are getting the most out of your new purchase, please make sure to download the Sony Music Center App. There you will find all new ways to control the sound and performance of your speaker. Thanks for choosing Sony! -Carl

Hi Elie20147,

Awesome! We're thrilled that the speaker is perfect for your indoor and outdoor parties. Deep, resonant sound elevates your favorite music with the XB43 wireless speaker. The newly designed X Balanced Speaker Unit gives the EXTRA BASS™ power of the XB43 a crisper, fuller sound and two new tweeters for clearer vocals. The IP67 waterproof, rustproof and dustproof design means you can listen anywhere, indoors or out, with up to 24 hours of battery life. Thanks for choosing Sony!

-Ralph

Hi RobertR, It's good to hear that you like the overall quality of your new Sony XB43 portable Bluetooth speaker. Please take note that the battery life will depend on the settings and how you use the speaker. Please refer to this link for more details: https://helpguide.sony.net/speaker/srs-xb43/v1/en/contents/TP0002741481.html. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent

Hi Jmoney, We're glad to hear you're enjoying the lighting feature and the powerful sound it delivers! To make sure you are getting the most out of your new purchase, please make sure to download the Sony Music Center App. There you will find all new ways to control the sound and performance of your speaker. Thanks for choosing Sony! -Sam

Hello Goodbum, We are glad you now have a perfect portable speaker for your outdoor activities.  The all-new XB43 is one of our absolute best sounding portable speakers due to the X-balance design and tweeters now housed in this unit. We also kept it waterproof and dustproof so you can take it with you wherever you go! To make sure you are getting the most out of your new purchase, please make sure to download the Sony Music Center App. There you will find all new ways to control the sound and performance of your speaker. Thanks for choosing Sony! Enjoy! Vincent

Hi Happy33, Awesome! Thank you for the 5-star rating! The all-new XB43 is one of our absolute best sounding portable speakers due to the X-balance design and tweeters now housed in this unit. We also kept it waterproof and dustproof so you can take it with you wherever you go! To make sure you are getting the most out of your new purchase, please make sure to download the Sony Music Center App. There you will find all new ways to control the sound and performance of your speaker. Thanks for choosing Sony! -Carl