Customer Ratings & Reviews

Hi Newbi, Thank you for giving the product a perfect rating! We're glad to hear you're enjoying your all-new XB43 speaker.  The all-new XB43 is one of our absolute best sounding portable speakers due to the X-balance design and tweeters now housed in this unit. We also kept it waterproof and dustproof so you can take it with you wherever you go! To make sure you are getting the most out of your new purchase, please make sure to download the Sony Music Center App. There you will find all new ways to control the sound and performance of your speaker. Thanks for choosing Sony!

Hi GJB20, That's great! We're very happy to hear you appreciate the powerful sound this unit delivers!  The all-new XB43 is one of our absolute best sounding portable speakers due to the X-balance design and tweeters now housed in this unit. We also kept it waterproof and dustproof so you can take it with you wherever you go! To make sure you are getting the most out of your new purchase, please make sure to download the Sony Music Center App. There you will find all new ways to control the sound and performance of your speaker. Thanks for choosing Sony! -Sam

Hi Kris, Awesome! We're glad to hear you're enjoying the sound quality of the xb43.  The all-new XB43 is one of our absolute best sounding portable speakers due to the X-balance design and tweeters now housed in this unit. We also kept it waterproof and dustproof so you can take it with you wherever you go! To make sure you are getting the most out of your new purchase, please make sure to download the Sony Music Center App. There you will find all new ways to control the sound and performance of your speaker. Thanks for choosing Sony! -Sam

Hi Luis, Awesome! We're glad that you like the sound of the XB43 EXTRA BASS™ Portable Wireless Speaker. The SRS-XB43 couples a deep, punchy bass with clear vocals for that music festival sound, plus flashing lights to help get the party started. The speakerphone function offers a convenient way to talk hands-free, whether it’s a conference call for work or a chat with friends. Thank you for giving the product a perfect rating! Jay

Hi ChiTown, we're glad you like our product. The SRS-XB43 features EXTRA BASS for deep, punchy sound, and its battery can last up to 24 hours. It is waterproof and saltwater resistant for your peace of mind. Bring your house party to life with our LIVE SOUND mode at the touch of a button on top of your XB43, creating a three-dimensional sound experience. Thank you for choosing Sony! ~Earl

Hello Bill, We are glad that you like the sound quality of your Sony portable Bluetooth speaker. The all-new XB43 is one of our absolute best-sounding portable speakers due to the X-balance design and tweeters now housed in this unit. We also kept it waterproof and dustproof so you can take it with you wherever you go! To make sure you are getting the most out of your new purchase, please make sure to download the Sony Music Center App. There you will find all new ways to control the sound and performance of your speaker. Thanks for choosing Sony! Vincent

Hi Cutdown1, Thank you for the 4-star rating! Glad to hear that you are happy with your new SRS-XB43. The all-new XB43 is one of our absolute best sounding portable speakers due to the X-balance design and tweeters now housed in this unit. We also kept it waterproof and dustproof so you can take it with you wherever you go! To make sure you are getting the most out of your new purchase, please make sure to download the Sony Music Center App. There you will find all new ways to control the sound and performance of your speaker. Thanks for choosing Sony! -Carl

Hi SkyTF, We're sorry to hear about your experience with the bass of the portable speaker. You can enjoy deep, punchy sound wherever you like with your EXTRA BASS™ speaker. Dual passive radiators work together with the two-way speaker system to enhance low-end tones, giving bass a boost. The SRS-XB43 has been engineered to deliver an irresistible blend of deep, resonant bass and clear, natural vocals. The X-Balanced Speaker Unit isn't the only reason the SRS-XB43 sounds so good—inside, you'll find a range of high-performance audio technologies. Thank you for sharing this feedback! Jay

Hi Anti, Awesome! We are so glad to hear that you are enjoying your new SRSXB43! The XB43 is one of our absolute best sounding portable speakers due to the X-balance design and tweeters now housed in this unit. We also kept it waterproof and dustproof so you can take it with you wherever you go! To make sure you are getting the most out of your new purchase, please make sure to download the Sony Music Center App. There you will find all new ways to control the sound and performance of your speaker. -Carl

Hi Brett, Great! Glad to hear that you are happy with the sound quality of your new SRSXB43. We're extremely pleased to hear you are very impressed with the easy Bluetooth pairing and incredible audio quality of our XB43 EXTRA BASS™ Portable BLUETOOTH® Speaker. At Sony we strive to put forward the best possible products for our customers. The XB43 is one of our absolute best sounding portable speakers due to the X-balance design and tweeters now housed in this unit. We also kept it waterproof and dustproof so you can take it with you wherever you go! To make sure you are getting the most out of your new purchase, please make sure to download the Sony Music Center App. There you will find all new ways to control the sound and performance of your speaker. Thanks for choosing Sony! -Carl

Hi 80sGuy, While we're glad you like the great sound quality of your XB43 speaker, we regret to hear that you're having an issue charging the unit. Please follow the troubleshooting steps on the link below to resolve this issue:

https://helpguide.sony.net/speaker/srs-xb43/v1/en/contents/TP0002741501.html

We also appreciate your feedback regarding the weight of the unit. The weight is due to the all-new X-Balance speaker design, and 2 new tweeters. We also kept the speaker waterproof and dustproof like the XB41, but the XB43 is shockproof as well. Oh, and even though we added more speakers, your XB43 still has up to 24hours of battery life. All of these things add up to our best sounding portable speaker to date, that can basically go anywhere you want to go.

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi AlexJohnson, Thank you for taking the time and review our SRS-XB43 Portable Bluetooth Speaker. While we are glad to hear that you like the quality and features of the SRS-XB43, we are sorry to hear that the Bluetooth Speaker did not meet all of your expectations. We took note of your feedback as this will help improve our product. Thank you for choosing Sony! -Carl

Hi Donta, We're glad to hear that you appreciate the sound quality of the XB43 EXTRA BASS™ Portable Wireless Speaker. The SRS-XB43 couples a deep, punchy bass with clear vocals for that music festival sound, plus flashing lights to help get the party started. The X-Balanced Speaker Unit isn’t the only reason the SRS-XB43 sounds so good – inside, you’ll find a range of high-performance audio technologies. The SRS-XB43 wireless speaker blends deep, punchy bass with clear vocals for that signature festival sound. It’s durable and easy to use, too, so you and your friends can focus on enjoying the party. Thank you for choosing Sony! Jay

Hi Dave, Thank you for the awesome review! The XB43 is specifically designed for audio clarity throughout its volume range. This is something our music-loving customers appreciate most. That being said the XB43 also gets very loud for its size and audio precision.
We want to make sure you are getting the most out of your speaker. Please make sure you have downloaded the Sony Music Center app. There you will find all sorts of tools to fine-tune your XB43 and maximize the volume to your liking. There is even an EQ.

Please make sure you fully charge the speaker, especially after it has gone below 10%, and hit the auto volume limiter (designed to keep your speaker safe).

Then Increase the volume level of the wireless speaker and source devices.
You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission.
If none of these things help, please contact Sony support through this link: https://us.esupport.sony.com/support/s/service?language=en_US. We are here to help.
-Sam

Hi ShoTyme, We appreciate the feedback regarding the weight of the unit. The weight is due to the all-new X-Balance speaker design, and 2 new tweeters. We also kept the speaker waterproof and dustproof like the XB41, but the XB43 is shockproof as well. Oh, and even though we added more speakers, your XB43 still has up to 24hours of battery life. All of these things add up to our best sounding portable speaker to date, that can basically go anywhere you want to go. Thanks for choosing Sony! -Sam

Hi Philip, Thank you for choosing Sony! We are so glad to hear that you are happy with your new SRSXB43! please try and turn up the volume of the speaker and the connected device and pair the speaker and the BLUETOOTH device again.

Also, the sound may become low when the built-in battery is running low and the CHARGE indicator flashes slowly, while the speaker is being powered by the built-in battery only. Also, when the rechargeable built-in battery is running low as a result of long-time use of the speaker at a loud volume even though the speaker was connected to an AC outlet by the AC adaptor (supplied).

If the sound becomes low while in use, turn off the speaker and charge the built-in battery sufficiently.

Should you need further assistance, please contact us for help.

Please email the below information to socialsupport@am.sony.com

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi DwayneS,
Thank you so much for the 5-star rating. We really appreciate that you like your XB43 Bluetooth speaker. We're sorry to hear about your negative experience. Rest assured that your feedback will not go unnoticed as we always aim to provide the best experience possible. We do apologized for the inconvenience caused. Thanks again for shopping Sony! - Kris

Hi Funn,
Thank you so much for your positive feedback! We're happy to hear that your XB43 speaker were a great help, so you can enjoy your work more. Thanks for choosing Sony! - Kris

Hi Josh, Awesome! We are so glad to hear that you are happy with the sound quality and battery life of your new speaker! The XB43 is one of our absolute best sounding portable speakers due to the X-balance design and tweeters now housed in this unit. We also kept it waterproof and dustproof so you can take it with you wherever you go! To make sure you are getting the most out of your new purchase, please make sure to download the Sony Music Center App. There you will find all new ways to control the sound and performance of your speaker. -Carl

Hi ISeeU, Awesome! We're glad you like the excellent sound quality and lighting effects of your new Sony XB43. The all-new XB43 is one of our absolute best sounding portable speakers due to the X-balance design and tweeters now housed in this unit. We also kept it waterproof and dustproof so you can take it with you wherever you go! To make sure you are getting the most out of your new purchase, please make sure to download the Sony Music Center App. There you will find all new ways to control the sound and performance of your speaker. Thanks for choosing Sony! -Sam