Customer Ratings & Reviews

Hi Techie! We are so glad to hear that you are happy with the sound quality of your new SRSXB43! The XB43 is one of our absolute best sounding portable speakers due to the X-balance design and tweeters now housed in this unit. We also kept it waterproof and dustproof so you can take it with you wherever you go! To make sure you are getting the most out of your new purchase, please make sure to download the Sony Music Center App. There you will find all new ways to control the sound and performance of your speaker. -Carl

Hi RIPST3AM, Thank for the 5-star rating! We're thrilled to hear you like the great sound and lighting effects of the speaker. The all-new XB43 is one of our absolute best sounding portable speakers due to the X-balance design and tweeters now housed in this unit. We also kept it waterproof and dustproof so you can take it with you wherever you go! To make sure you are getting the most out of your new purchase, please make sure to download the Sony Music Center App. There you will find all new ways to control the sound and performance of your speaker. Thanks for choosing Sony! -Sam

Hi Brewer908, We're glad that you like the sound quality of your speaker. The all-new XB43 is one of our absolute best sounding portable speakers due to the X-balance design and tweeters now housed in this unit. We also kept it waterproof and dustproof so you can take it with you wherever you go! To make sure you are getting the most out of your new purchase, please make sure to download the Sony Music Center App. There you will find all new ways to control the sound and performance of your speaker. Thanks for choosing Sony! Erin

Hi Edgar, You chose the best for them and we are glad to hear your positive feedback. The all-new XB43 is one of our absolute best sounding portable speakers due to the X-balance design and tweeters now housed in this unit. We also kept it waterproof and dustproof so they can take it with them wherever they go. Thank you for trusting Sony! -Vincent

Hi Josh, Great service! Good to know that you are happy with your purchase. The all-new XB43 is one of our absolute best sounding portable speakers due to the X-balance design and tweeters now housed in this unit. We also kept it waterproof and dustproof so you can take it with you wherever you go! To make sure you are getting the most out of your new purchase, please make sure to download the Sony Music Center App. There you will find all new ways to control the sound and performance of your speaker. Thanks for choosing Sony! Erin

Hello dwnoll, We are regret to hear you are having an issue with your Sony portable speaker. If no operation on the speaker for about 15 minutes and the Auto power off (Auto Standby) function is set to ON, the speaker turns off automatically. Check this link for more details: https://helpguide.sony.net/speaker/srs-xb43/v1/en/contents/TP0002741484.html. Despite this concern, we are glad that the unit works well for you.  The all-new XB43 is one of our absolute best sounding portable speakers due to the X-balance design and tweeters now housed in this unit. We also kept it waterproof and dustproof so you can take it with you wherever you go! To make sure you are getting the most out of your new purchase, please make sure to download the Sony Music Center App. There you will find all new ways to control the sound and performance of your speaker. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Vincent

Hi Good, Thank you for the awesome review! We're glad you like the rugged design of your new speaker. We want you to be able to get the most out of your speaker.

Please make sure you have downloaded the Sony Music Center app.
Try out some of the preset sound settings and see what you like.
If all else fails, there is even an EQ for further fine-tuning.

Also, ensure you have charged the XB43 fully, and power the speaker off and then back on.
If the speaker gets to low it will limit the volume output to save the speaker from damage.

You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission. LDAC devices tend to sound the best.


Regards,
Sam

Hi Richie, Thank you for the 5-star rating! The all-new XB43 is one of our absolute best sounding portable speakers due to the X-balance design and tweeters now housed in this unit. We also kept it waterproof and dustproof so you can take it with you wherever you go! To make sure you are getting the most out of your new purchase, please make sure to download the Sony Music Center App. There you will find all new ways to control the sound and performance of your speaker. Thanks for choosing Sony! -Carl

Hi KFClegs, Awesome! We are so glad to hear that you are happy with your purchase! The XB43 is one of our absolute best sounding portable speakers due to the X-balance design and tweeters now housed in this unit. We also kept it waterproof and dustproof so you can take it with you wherever you go! To make sure you are getting the most out of your new purchase, please make sure to download the Sony Music Center App. There you will find all new ways to control the sound and performance of your speaker. -Carl

Hi Nima,

Awesome! We are glad you love the speaker. The SRS-XB43 wireless speaker blends deep, punchy bass with clear vocals for that signature festival sound. It's durable and easy to use, too, so you and your friends can focus on enjoying the party. Thank you for choosing Sony!

Regards,
David

Hi jljdex, Thank you for the feedback on your experience with your SRSXB43 speaker. If you're having difficulties pairing a second or subsequent device, please follow the step by step procedure on this link: https://helpguide.sony.net/speaker/srs-xb43/v1/en/contents/TP0002741485.html. Hope this helps!

And to make sure you are getting the most out of your new purchase, please make sure to download the Sony Music Center App. There you will find all new ways to control the sound and performance of your speaker. Thanks for choosing Sony! -Sam

Hi SonySpeaker, Thank you for the 5-star rating! Glad to hear that you are happy with your newly purchased SRSXB43! The all-new XB43 is one of our absolute best sounding portable speakers due to the X-balance design and tweeters now housed in this unit. We also kept it waterproof and dustproof so you can take it with you wherever you go! To make sure you are getting the most out of your new purchase, please make sure to download the Sony Music Center App. There you will find all new ways to control the sound and performance of your speaker. Thanks for choosing Sony! -Carl

Hi there, We are sorry to hear that the SRSXB43 did not meet your expectations when it comes to the volume level. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please try and turn up the volume of the speaker and the connected device and pair the speaker and the BLUETOOTH device again.

Also, the sound may become low when the built-in battery is running low and the CHARGE indicator flashes slowly, while the speaker is being powered by the built-in battery only. Also, when the rechargeable built-in battery is running low as a result of long-time use of the speaker at a loud volume even though the speaker was connected to an AC outlet by the AC adaptor (supplied).

If the sound becomes low while in use, turn off the speaker and charge the built-in battery sufficiently.

Should you need further assistance, please contact us for help.

Please email the below information to socialsupport@am.sony.com

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi Jayfro303, Good to hear that you are enjoying the features of your new speaker. The all-new XB43 is one of our absolute best sounding portable speakers due to the X-balance design and tweeters now housed in this unit. We also kept it waterproof and dustproof so you can take it with you wherever you go! To make sure you are getting the most out of your new purchase, please make sure to download the Sony Music Center App. There you will find all new ways to control the sound and performance of your speaker. Thanks for choosing Sony! Erin

Hi Gabrielc, Thank you for purchasing the Sony XB43. We appreciate the feedback regarding the weight of the unit. The weight is due to the all-new X-Balance speaker design, and 2 new tweeters. We also kept the speaker waterproof and dustproof like the XB41, but the XB43 is shockproof as well. Oh, and even though we added more speakers, your XB43 still has up to 24hours of battery life. All of these things add up to our best sounding portable speaker to date, that can basically go anywhere you want to go. Thanks for choosing Sony! -Sam

Hi Javi, We are glad that you are happy with your purchase of your new SRSXB43! The XB43 is one of our absolute best sounding portable speakers due to the X-balance design and tweeters now housed in this unit. We also kept it waterproof and dustproof so you can take it with you wherever you go! To make sure you are getting the most out of your new purchase, please make sure to download the Sony Music Center App. There you will find all new ways to control the sound and performance of your speaker. -Carl

Hi Hugo1, Thank you for the 5-star rating! Glad to hear that you are happy with the sound quality of your new SRSXB43. The XB43 is one of our absolute best sounding portable speakers due to the X-balance design and tweeters now housed in this unit. We also kept it waterproof and dustproof so you can take it with you wherever you go! To make sure you are getting the most out of your new purchase, please make sure to download the Sony Music Center App. There you will find all new ways to control the sound and performance of your speaker. -Carl

Hi Runner100,

Thank you so much for your review. We are glad that you are satisfied with the superb performance of our XB43 when using in small spaces. We are sorry if you find it harder to hear outdoors. The XB43 is specifically designed for audio clarity throughout its volume range. This is something our music-loving customers appreciate most. That being said the XB43 also gets very loud for its size and audio precision.

We want to make sure you are getting the most out of your speaker. Please make sure you have downloaded the Sony Music Center app. There you will find all sorts of tools to fine tune your XB43 and maximize the volume to your liking. There is even an EQ. Additionally, a second XB43 could be paired to give you better volume. In fact, you can add up to 100 total units if you felt the need. For reference, please visit the following link:
https://helpguide.sony.net/speaker/srs-xb43/v1/en/contents/TP0002741518.html?search=stereo%20pair
https://helpguide.sony.net/speaker/srs-xb43/v1/en/contents/TP0002741521.html?search=party%20connect

And for the bass sound, depending on the music, the EXTRA BASS effects may not be so noticeable. To switch the sound effect from STAMINA mode to EXTRA BASS mode, press and hold the LIVE/STAMINA button of the speaker for about 3 seconds. The STAMINA indicator will turn off and the sound effect will be switched back to EXTRA BASS mode. You can also change the setting of the Sound Effect with “Sony | Music Center”.

The all-new XB43 is one of our absolute best-sounding portable speakers due to the X-balance design and tweeters now housed in this unit. We also kept it waterproof and dustproof so you can take it with you wherever you go! To make sure you are getting the most out of your new purchase, please make sure to download the Sony Music Center App. There you will find all new ways to control the sound and performance of your speaker.

If there's anything we can do to help or you may need more information/technical assistance, please feel free to contact us and we'll be more than happy to assist you. You can email us at socialsupport@am.sony.com with the following details for best assistance.

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you so much for the 4-star review and for choosing Sony!

Best regards,

Romeo
Sony Social Support

Hello Fritaga, That's awesome! We are glad that you love your Sony portable Bluetooth speaker. The all-new XB43 is one of our absolute best sounding portable speakers due to the X-balance design and tweeters now housed in this unit. We also kept it waterproof and dustproof so you can take it with you wherever you go! To make sure you are getting the most out of your new purchase, please make sure to download the Sony Music Center App. There you will find all new ways to control the sound and performance of your speaker. Thanks for choosing Sony! Vincent

Hi GolfNut,

We appreciate your 5-star review. We hope you continue to enjoy your Sony TV. Thanks for choosing Sony!

-Ralph