Customer Ratings & Reviews

Hi LuisM, We are sorry to hear that you are experiencing issues with your SRSXB43, we'd love to troubleshoot the issue and make this a better experience for you.

The sound may become low in the following cases.

-When the built-in battery is running low and the CHARGE indicator flashes slowly, while the speaker is being powered by the built-in battery only.
-When the rechargeable built-in battery is running low as a result of long-time use of the speaker at a loud volume even though the speaker was connected to an AC outlet by the AC adaptor (supplied).

In these cases, please Turn off the speaker and charge the built-in battery sufficiently.

Should you need further assistance, please contact us for help.

Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi Switch, Thank you for choosing Sony. While we are glad to hear that you are enjoying your SRSXB43, we are sorry to hear that the SRSXB43 is not as loud as your other brands. If the sound becomes low while in use, follow the procedure below.

Turn off the speaker.
Charge the built-in battery sufficiently.

If you need further assistance, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi Yesi, Awesome! We're happy to hear that you like the sound quality and beattery life of your new speaker. The all-new XB43 is one of our absolute best sounding portable speakers due to the X-balance design and tweeters now housed in this unit. We also kept it waterproof and dustproof so you can take it with you wherever you go! To make sure you are getting the most out of your new purchase, please make sure to download the Sony Music Center App. There you will find all new ways to control the sound and performance of your speaker. Thanks for choosing Sony! Erin

Hi Becky, We are sorry to hear that you are experiencing an issue with your Sony SRSXB43. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please make sure that the AC adaptor is connected securely to the speaker. Then, make sure that the AC adaptor is connected securely to an AC outlet.

The speaker supports USB AC adaptors that are capable of delivering an output current of 3.0 A or 1.5 A. (Using a USB AC adaptor capable of delivering an output current of 3.0 A for battery charging reduces the charging time.) Be sure to use a USB Type-C cable (compliant with the USB standard) that supports the output current of your USB AC adaptor. Use of a USB AC adaptor with an output current of less than 1.5 A is not guaranteed for battery charging. The charging time may vary depending on the ambient temperature or the usage of the speaker as well.

Depending on the type or specifications of a commercially available USB AC adaptor, if you use the speaker at a loud volume, the remaining power of the rechargeable built-in battery may decrease or the speaker may turn off even while the speaker is connected to an AC outlet by the USB AC adaptor. This, however, does not indicate a malfunction. If such a case occurs, turn off the speaker and let the battery fully charge itself before you use the speaker.

Should you need further assistance, please contact us for help.

please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi Ravi, thanks for choosing and purchasing our product. We understand your feedback regarding the sound quality of your SONY unit. You can set the unit to “Priority on sound quality” by following this link:

https://helpguide.sony.net/speaker/srs-xb43/v1/en/contents/TP0002741516.html?search=sound%20quality%20

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

The all-new XB43 is one of our absolute best sounding portable speakers due to the X-balance design and tweeters now housed in this unit. We also kept it waterproof and dustproof so you can take it with you wherever you go! To make sure you are getting the most out of your new purchase, please make sure to download the Sony Music Center App. There you will find all new ways to control the sound and performance of your speaker. Thanks for choosing Sony! ~Earl

Hi LawanaL, thank you for choosing and purchasing our SRSXB43 Portable Bluetooth Speaker. We are sorry to hear that you are experiencing issues with the audio being distorted and not clear. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please try the steps indicated on this help guide link https://helpguide.sony.net/speaker/srs-xb43/v1/en/contents/TP0002741503.html

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi Good, Thank you for purchasing the XB43! We're glad to hear you like the addition of the 3.5 mm headphone input. The XB43 is specifically designed for audio clarity throughout its volume range. This is something our music-loving customers appreciate most. That being said the XB43 also gets very loud for its size and audio precision.
We want to make sure you are getting the most out of your speaker. Please make sure you have downloaded the Sony Music Center app. There you will find all sorts of tools to fine tune your XB43 and maximize the volume to your liking. There is even an EQ.

Please make sure you fully charge the speaker, especially after it has gone below 10%, and hit the auto volume limiter (designed to keep your speaker safe).

Then Increase the volume level of the wireless speaker and source devices.
You may also find different devices will preform better than others, as will different apps due to different types of audio compression and transmission.

Hope this helps! -Sam

Hi Gordo, Thank you so much for choosing and purchasing our SRS-XB43 Portable Bluetooth Speaker. We are sorry to hear that the SRS-XB43 Speaker did not meet your expectation and had to return the unit.

We would like to make sure that you are taken care of. May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi JohnG,

We're so sorry if you find the speaker doesn't get very loud and you're not having the best experience with this speaker. We want to make sure you are getting the most out of your speaker. By downloading the Sony Music Center app, you will find all sorts of tools to fine-tune the speaker using the built-in EQ and maximize the volume to ensure optimal listening experience. To get the most out of the volume, turn up the volume of the speaker and the connected device.

Please make sure that the speaker is fully charged, especially after it has gone below 10%, and hit the auto volume limiter (designed to keep your speaker battery healthy & safe). You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission.

If the sound becomes low while in use, follow the procedure from the link below.
https://helpguide.sony.net/speaker/srs-xb43/v1/en/contents/TP0002741504.html

Additional troubleshooting can also be found on this article: https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xb43/articles/00080926

If none of these things help, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

We appreciate your and thanks for shopping Sony!

Regards,
Jess

Hi Tank, We are sorry to hear that the SRSXB43 did not meet your expectations. The SRSXB43 features 3 different sound effects which can be adjusted through the buttons of the speaker (STAMINA, EXTRA BASS, and LIVE SOUND) . This function is also available on the Sony Music Center app. Additionally, you can use the app's equalizer function to tailor-fit the sound quality to your needs.

For reference, please check our help guide link: https://helpguide.sony.net/speaker/srs-xb43/v1/en/contents/TP0002800287.html?search=sound%20effect

Should you need further assistance, please reach out to us for help email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi JesseRittenhouse, Thank you for choosing Sony. The XB43 is one of our absolute best sounding portable speakers due to the X-balance design and tweeters now housed in this unit. We also kept it waterproof and dustproof so you can take it with you wherever you go! To make sure you are getting the most out of your new purchase, please make sure to download the Sony Music Center App. There you will find all new ways to control the sound and performance of your speaker. -Carl

Hi Moses, Thank you for the feedback on your experience with your SRSXB43 speaker. We value your opinion and we would like to apologize if our product did not meet your expectations.

We want you to be able to get the most out of your speaker.

Please make sure you have downloaded the Sony Music Center app.
Try out some of the preset sound settings and see what you like.
If all else fails, there is even an EQ for further fine-tuning.

Also, ensure you have charged the XB43 fully, and power the speaker off and then back on.
If the speaker gets to low it will limit the volume output to save the speaker from damage.

You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission. LDAC devices tend to sound the best.

If none of these things help, please contact Sony support at https://us.esupport.sony.com/support/s/service?language=en_US. We are here to help.

Sincerely,
Sam

Hi vintagechocolate, thank you for choosing Sony. We are sorry to hear that the SRSXB43 did not meet your expectations when it comes to the sound quality. For this, we recommend using one of the three sound features of the SRSXB43 (STAMINA, EXTRA BASS, and LIVE SOUND) these can be adjusted through the buttons of the speaker. This function is also available on the Sony Music Center app. Additionally, you can use the app's equalizer function to tailor-fit the sound quality to your needs.

Should you need further assistance, please contact us for help.

Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi Thelcpl87, We appreciate your feedback and we regret to hear about your experience with the XB43 compared to your previous speaker. The XB43 is specifically designed for audio clarity throughout its volume range. This is something our music-loving customers appreciate most. That being said the XB43 also gets very loud for its size and audio precision.

We want to make sure you are getting the most out of your speaker. Please make sure you have downloaded the Sony Music Center app. There you will find all sorts of tools to fine-tune your XB43 and maximize the volume to your liking. There is even an EQ.

Please make sure you fully charge the speaker, especially after it has gone below 10%, and hit the auto volume limiter (designed to keep your speaker safe).

Then Increase the volume level of the wireless speaker and source devices.
You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission.

If none of these things help, please contact Sony support. We are here to help.
-Sam

Hi Mj09, Thank you for the feedback on your experience with your XB43. The XB43 is specifically designed for audio clarity throughout its volume range. This is something our music-loving customers appreciate most. That being said the XB43 also gets very loud for its size and audio precision. We want to make sure you are getting the most out of your speaker. Please make sure you have downloaded the Sony Music Center app. There you will find all sorts of tools to fine-tune your XB43 and maximize the volume to your liking. There is even an EQ. Please make sure you fully charge the speaker, especially after it has gone below 10%, and hit the auto volume limiter (designed to keep your speaker safe). Then Increase the volume level of the wireless speaker and source devices. You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission. If none of these things help, please contact our support team through this link:  https://us.esupport.sony.com/support/s/service?language=en_US. We are here to help. Sincerely, Sam

Hi Abraham, thank you for sharing your feedback on your XB43 speaker. The XB43 is specifically designed for audio clarity throughout its volume range. This is something our music-loving customers appreciate most. That being said the XB43 also gets very loud for its size and audio precision.
We want to make sure you are getting the most out of your speaker. Please make sure you have downloaded the Sony Music Center app. There you will find all sorts of tools to fine-tune your XB43 and maximize the volume to your liking. There is even an EQ.

Please make sure you fully charge the speaker, especially after it has gone below 10%, and hit the auto volume limiter (designed to keep your speaker safe).

Then Increase the volume level of the wireless speaker and source devices.
You may also find different devices will preform better than others, as will different apps due to different types of audio compression and transmission.
If none of these things help, please contact Sony support through this link: https://us.esupport.sony.com/support/s/service?language=en_US. We are here to help.
-Sam

Hello Muzcman, We are sorry to hear that the speaker had to be returned. This is definitely not the experience we want you to have. We value your input and appreciate your feedback. Thank you for the feedback. -Vincent

Hi Nick,

Thank you for taking the time to write this review. We're sorry to hear that we were not able to meet your expectations with the sound and device was given away. This is not the experience we want our customers to have with us. Low sound level and quality may be resolved by following the steps on this link: https://helpguide.sony.net/speaker/srs-xb43/v1/en/contents/TP0002741503.html



If you need assistance, feel free to email us at socialsupport@am.sony.com with below information.



Full Name:

Best Buy Username:

Telephone Number:

Model Number:

Issue:



We are sorry for the inconvenience and hope you will shop Sony again in the future.



Sincerely,

Kris

Hi Speaker, thank you for choosing and purchasing our SRS-XB43 speakers. We are sorry to hear that you are having issues with Bluetooth connectivity with your SRS-XB43. We'd love to troubleshoot the issue and make this a better experience for you.

In the meantime, please follow these steps to troubleshoot the issue.

Place the speaker and the BLUETOOTH device within 1 m (3.2 ft) of each other.
For Apple iOS devices, the unit is compatible with iOS 10.0 or later. A BLUETOOTH connection is not available on the devices with iOS 9.x or earlier.
To use the Stereo Pair function or Party Connect function, pair with the speaker in which the(BLUETOOTH) indicator flashes in blue.
If the(BLUETOOTH) indicator is not double flashing in blue, press the (BLUETOOTH) button. You hear voice guidance (BLUETOOTH pairing) and the (BLUETOOTH) indicator starts double flashing (pairing mode).
Once the speaker is initialized, an iPhone/iPod touch may not be able to connect to the speaker. In this case, delete pairing information on the iPhone/iPod touch, then pair them again.
Check that the BLUETOOTH device is turned on and the BLUETOOTH function is activated on the device.
If the speaker is not displayed on the BLUETOOTH device, turn off the device, and then turn on the device again. It may improve symptoms.

You may also refer to our help guide link for more information. https://helpguide.sony.net/speaker/srs-xb43/v1/en/contents/TP0002741505.html

If the issue still occurs, please contact us for help.

Please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hello Sonyspeaker,

We're sorry to hear that. To isolate the issue, fully charge the speakers and try to reset it to factory default settings. Here's the link on how to.

https://helpguide.sony.net/speaker/srs-xb43/v1/en/contents/TP0002741507.html?search=factory

If that doesn't work, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
David