Customer Ratings & Reviews

Hello.. i am somewhat disappointed in the receiver.. not up to the Sony standards i am use to a long time Sony supporter.

I looked to add more hdmi ports to my home theater setup. Already committed to Sonos and love their ecosystem i saw that this receiver said "works with sonos". This is factually accurate but not as you would rhink. My TV was connected via eArc to the receiver and there was no arc passthrough to send on through to my Sonos Arc soundbar and put to the sub and two sonos ones. This led me to return the item. Even the rep said oh yeah that will work because of the statement on the box. I get receivers arent normally meant to be used in this manner but theirbclaim is misleading. Why would I use my phone to connect to the receiver through my network andbthen push sound out to my soundbar. I couldbsimply use the Sonos app to send audio to any sonos room or device directly. Theor claim os pointless and i cant in good conscience recommend this product for this reason alone. Other rhan that ot would seem it os overloaded with cool features but unless you have the sony speaker ecosystem i would avoid this devoce.

Unit did NOT work when installed. Had to return. Technician charged $200 to determine unit was INOPERABLE. Upon return to Best Buy, they wouldn’t refund. THEY ISSUED A CREDIT ONLY. BEST BUY NOW WORST BUY.

I don't like how it sounds. It makes a constant hissing sound. It doesn't work well with my Sony TV (one of the reasons why I bought this receiver is because I thought it would work well with Sony brand TVs). Because of Best Buy's stupid 14 day return policy I can't return this receiver. I will never shop at Best Buy again!

This review is not for the receiver as i could not even test it out. Ordered as an open box excellent item from best buy . When i received the box from ups i heard rattling. Upon opening i discovered the receiver was put in the box upside down with all accessories and a thin piece of styrofoam tossed on top. The antennas were broken off and random pieces of plastic were floating around. This looked like they had a toddler pack the receiver for shipping.

From the very beginning, the Sony receiver had noise in the speakers. I reached out to Sony support, and they told me I had to send it to New York for repair. The return period at Best Buy was only a month and I missed it. This is the second time I've bought a Sony receiver at Best Buy and both were defective.

Just spent over eight hours trying to get this set up - including over twobhours with Soby tech support — and it is still not working. Evidebtly Sony TV’s don’t recognize video signals from Sony AV receivers because the signal might be pirated. And the apeaker calibration is wildly inconsistent and contradictory. Beyond ridiculous!

My 3 year old Denon blew out. Replaced with this Sony. I have my PS5 and AppleTV connected to TV and then the receiver is connected to the receiver via ARC. I don't know why but even though Netflix, Disney+, and such work, the streamers (YouTube, Hulu, etc) don't have audio. Tried for about 4 hours with all kinds of resets and different cable configurations and signal configurations. Just not working. VERY disappointed. Going to exchange for a Denon tomorrow. If anyone is aware of this issue and how to fix I would be SO much appreciative if anyone could post something about it here.

Poor Packaging, the Wifi Antenas were broken and no remote control. Customer service great help was "please contact Sony".

No built in support for UPNP/DLNA, even though manual says otherwise. Turning the receiver on produces super loud click sound likely due to cheap relay.

Receiver had several issues out of the box. Returned it and upgraded to the Denon AVR-S970. No problems at all with the Denon and you can get it for the same price with the BB plus membership.

This receiver is absolutely garbage. Please don’t even buy it. It was a waste of money.

It didn’t work. I had to return and bought a Denon.

ARC/ERAC port went out on me a little after a year and I paid 749 at that time Sony got me on this one Best Buy charge me 80$ to have it sent out to see if they could fix it they didn't

I had high hopes for this, but I got one out of the box that was no good. Center channel did not work at all. Very frustrating to pull it all apart and return it for a pioneer elite

I have owned my Sony since Nov 17, 2023 my unit makes loud thumping sound when it is turned on. I just lost the ability to use my hdmi because the unit is defective. I hoped it would have made it at least a year

After return window passed, product began shorting out and no longer powers on consistently. Metal clicking sound that I assume is a short that will continue as long as it is plugged in. No help from best buy and I am out the money.

I've had this receiver for a couple of weeks and it is just awesome. Sony has done a great job going through everything that I've used. My setup is in a basement 'entertainment area' and has Atmos 5.1.2, Polk Audio recessed speakers, LG C1 OLED and Sony 800 Ultra BD player. (There are also many other devices hooked up but not modern 4k/audio drivers) The initial setup is easy and intuitive. It comes with the setup microphone that did an amazingly accurate job of placement of speakers and distance from prime listening position (I double checked it's measurements and it was dead on). After setup it did make a difference to my ear in clarity when sitting in the area I had setup the mic. Just before setup I wired the internet to it and it only took about 5 minutes to update to the latest firmware. The onscreen menus are well laid out and easy to maneuver. The ability to hide unused inputs is very nice also. Built in Chromecast and Spotify is convenient but also for me just a triplicate of smart TV and Roku. The biggest thing for me was the Atmos system. It really was everything I was hoping for in a home theater. It's clear and amazing how much the overhead speakers add to the movie experience. I was also surprised how nice the 360 audio sounds compared to standard stereo. It truly does make is seem like you're at a venue. The bluetooth streaming works great. It's clear and quick and makes it convenient to control sound from anywhere. I never setup or used the multiple zones but it says it has zone 2 and 3 so you can run multiple rooms audio from this receiver. The other nice thing I ran into was that it has component video inputs built in so I can easily hook up things like a VCR and Wii without having to have converters. Overall I am loving having this receiver. Quick setup, great sound and more power than I'll ever need. I'm very happy with this setup and I'm hoping it will last me a very long time.

The Sony STR-AN1000 is an outstanding A/V receiver. I’ve had a few quirks, and I don’t love the simple remote, such that I’d probably deduct a half star if I could. However, the total package is really nice and the performance is superb. Like a lot of receivers, it’s a big heavy rectangular box. It blends in well enough into the background of my A/V shelf. Across the back are a plethora of connections: six HDMI inputs, including 2 rated for 4k/120 or 8K/60, and 2 HDMI outputs. HDR10, HLG, and Dolby Vision are all supported in video. There are speaker connections for up 7.2 channels, or 5.2.2 if you use height speakers for Dolby Atmos/DTS:X. I found the binding posts to be a little tight to work with: each channel’s L/R is vertically arranged, and I’ve found receivers that put them side to side a little easier to wire. I had to separate my wires a bit more in order to get them to properly reach. My system is a 5.1.2: JBL A190 towers on the front, JBL A125C center, Onkyo SKF-4800 towers for the rears, and SKH-410 height speakers. I am using a single SVS PB-1000 Pro subwoofer, but there are two subwoofer outputs. All of the speakers are 6 ohm. Setup is pretty easy via the “easy setup” option. The GUI is easy to read but is rather plain; most of it is simple black and white. The setup takes you through room measurements and height measurements for the speaker and TV and confirms your speaker arrangement before walking you through the calibration. The included microphone and plastic stand is very nice, and the microphone seems more sophisticated than ones I’ve used before. It goes through a series of test tones to calibrated levels and distances. Though the setup overall did very well, I did my own manual adjustments with regard to crossovers, and I tend to set all of my speakers to “small” to force more low-frequency signals to the sub. The speakers were dialed in pretty quickly, but I had to play with the subwoofer configuration a bit to get it right. It’s still not quite perfect for music, but it’s fantastic for movies. Sound decoding is generous and covers just about everything you’d want, including a full array of Dolby and DTS formats including Atmos and DTS:X, along with some Sony proprietary sound enhancements like center channel raise and speaker relocation. I did run into one quirk though: the Disney+ app on my Sony X900F TV would only send 2.0 LPCM output to the receiver. I didn’t have this problem with my previous receiver, and there was no combination of settings between the TV and receiver that would get it to output 5.1. If I used my PS5, there was no issue. All of my other built-in apps–Vudu, HBO Max, Netflix, Paramount–all worked just fine. This is a fantastic receiver for movies. This definitely seems to drive my speakers with more power than my previous receiver, although it’s somewhat hard to discern the exact power ratings for my particular arrangement. My go-to films for testing were amazing: the opening battle scene of ‘Master and Commander,’ where the cannon fire was absolutely thunderous. Next, I went to the ‘War of the Worlds’ scene where the tripod emerges from the city street, which is an excellent demo for low-frequency punch, and the Sony provided a seat-shaking experience. Then I tried the finale from ‘V for Vendetta’ where the explosion of Parliament was the best I’ve ever heard it. Finally, the battle above Coruscant from ‘Revenge of the Sith’ provided my final test, with plenty of lively effects through the sound field. Overall, for films, this can handle cinematic bombast with aplomb. It was no slouch for music, either. I watched Elton John’s “One Night Only” concert DVD, which I’ve seen many times, and was impressed with its performance, with a very full sound stage and plenty of nice details coming through clearly. For streaming music there’s also a variety of platforms supported like Chromecast, Spotify Connect, and AirPlay. While soundbars have definitely made a dent in the traditional home theater setup for many people, for those who want true cinematic thunder, there’s no escaping physics: bigger speakers simply do better. And for those who want that experience, a good A/V receiver is at the heart of a home setup, and the Sony STR-AN1000 is an excellent choice to build around.

The only thing it would let me select is poor. My experience was great.