Customer Ratings & Reviews

Love it! Amazing value for a product that d9es so much!

I replaced an older Sony Receiver with this model. It works as expected.

Excellent receiver, A80K & X800M2 goes great with it

Nice receiver. little confusing re: zones. Good volume control

Very nice product and knowledgeable people with great customer service

Top notch receiver has all the features I was looking for.

Worked well and enjoyed. Only one major issue which support and I couldn't overcome. Unit kept coming on. Disabled CEC and switched outlets. We even left it by itself plugged into it's own outlet with nothing connected and it continued to click as if was turning on. This was a deal breaker as it's in a family members bedroom. My old Harmon-Kardon never had this issue. Other than this issue ( unsure if I got a bad one or ? ) It was a good receiver. Other reviews did notice a little tinny and mostly was at lower levels. I only had for a week due to return policy of 14 days. Didn't give you much time to work out the bugs if they pop up.

Bought this receiver to go with are prewire installed speakers

Haven’t set it up yet. I need new, expensive cables

The Sony receiver does not function properly. The zone 3 was not installed properly by the best but installer and does not function at all. Even though the Sony is supposed to have twice as many watts as the 10 year old Yamaha it replaced it has no volume comparatively and very poor sound quality. This may be due to the incomplete setup done by the Best Buy installer

This unit did not work for me. Not strong enough to power my 4 speaker surround sound system. Max volume not loud enough on some streaming channels and even Serius XM music through Dish. I was told by Sony that this is the maximum power I could get from this unit. Best Buy specialist suggested a Denon model.

I’d give this zero stars if possible. Spent almost $1k on this piece of crap. Bought on 21 August 2024. It stopped working in January. Been on my other half for MONTHS to take care of it. Guess who didn’t take care of it. Finally decided to do it myself even though I know nothing about these things. Alas, the 1 year warranty expired 2 days ago.

Hello.. i am somewhat disappointed in the receiver.. not up to the Sony standards i am use to a long time Sony supporter.

I looked to add more hdmi ports to my home theater setup. Already committed to Sonos and love their ecosystem i saw that this receiver said "works with sonos". This is factually accurate but not as you would rhink. My TV was connected via eArc to the receiver and there was no arc passthrough to send on through to my Sonos Arc soundbar and put to the sub and two sonos ones. This led me to return the item. Even the rep said oh yeah that will work because of the statement on the box. I get receivers arent normally meant to be used in this manner but theirbclaim is misleading. Why would I use my phone to connect to the receiver through my network andbthen push sound out to my soundbar. I couldbsimply use the Sonos app to send audio to any sonos room or device directly. Theor claim os pointless and i cant in good conscience recommend this product for this reason alone. Other rhan that ot would seem it os overloaded with cool features but unless you have the sony speaker ecosystem i would avoid this devoce.

I don't like how it sounds. It makes a constant hissing sound. It doesn't work well with my Sony TV (one of the reasons why I bought this receiver is because I thought it would work well with Sony brand TVs). Because of Best Buy's stupid 14 day return policy I can't return this receiver. I will never shop at Best Buy again!

Unit did NOT work when installed. Had to return. Technician charged $200 to determine unit was INOPERABLE. Upon return to Best Buy, they wouldn’t refund. THEY ISSUED A CREDIT ONLY. BEST BUY NOW WORST BUY.

This review is not for the receiver as i could not even test it out. Ordered as an open box excellent item from best buy . When i received the box from ups i heard rattling. Upon opening i discovered the receiver was put in the box upside down with all accessories and a thin piece of styrofoam tossed on top. The antennas were broken off and random pieces of plastic were floating around. This looked like they had a toddler pack the receiver for shipping.

From the very beginning, the Sony receiver had noise in the speakers. I reached out to Sony support, and they told me I had to send it to New York for repair. The return period at Best Buy was only a month and I missed it. This is the second time I've bought a Sony receiver at Best Buy and both were defective.

Just spent over eight hours trying to get this set up - including over twobhours with Soby tech support — and it is still not working. Evidebtly Sony TV’s don’t recognize video signals from Sony AV receivers because the signal might be pirated. And the apeaker calibration is wildly inconsistent and contradictory. Beyond ridiculous!

My 3 year old Denon blew out. Replaced with this Sony. I have my PS5 and AppleTV connected to TV and then the receiver is connected to the receiver via ARC. I don't know why but even though Netflix, Disney+, and such work, the streamers (YouTube, Hulu, etc) don't have audio. Tried for about 4 hours with all kinds of resets and different cable configurations and signal configurations. Just not working. VERY disappointed. Going to exchange for a Denon tomorrow. If anyone is aware of this issue and how to fix I would be SO much appreciative if anyone could post something about it here.