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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 450 reviews

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    Rating 4.5 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

89%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 450 reviews
  • Rated 1 out of 5 stars

    Not impressed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not impressed. Unit did not work for TV audio even after being on the phone with Sony support for 2 hours. I would go with the Onyko RZ50 - worth the extra $ for sound and value. This Sony budget receiver not worth the $. Disappointing after waiting 5 years for a new unit.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor. The merchandise is not far from Excellent not even Good conditions. Big dent on AV chassis. Disappointed

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JosephR, We are sorry to hear that the receiver has a big dent. This is definitely not the experience we'd like you to have. We'd love to know more detailes from you and help you out.

      May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      BBY Username:
      Telephone Number:
      Additional Information regarding your experience with the receiver

      We are sorry for the inconvenience and hope to speak to you to resolve this matter.

      Sincerely,
      Erin Sony_US

  • Rated 1 out of 5 stars

    Zone 2 and 3 limited

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3 zone system and limited to what can be played on each zone. Denon does a better job when it comes to playing what you want from any source on the zone of your choice. Other Bought unit for this exact purpose.

    No, I would not recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Impressive

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the past few years I have been using Sony's STR-DH770, and I have really liked that receiver since I first powered it up. Now having the opportunity to upgrade to the STR-AN1000, it was no bainer, and an easy transition. Cosmeticly, it's identical except the led display has been updated. You can easily see what is going on with a quick glance. The STR-AN1000 was easy to initially setup, and using the auto calibration worked out very well in my situation. I was impressed how good it sounds while using it to watch movies. This receiver has Sony's 360 spacial sound mapping technology. Having only using Dolby Digital/Atmos in the past for watching movies, I was very curious about this new feature. Turning it on for the first time really blew me away. I was amazed how much more sound this feature brings to my listening area. It feels like speakers are everywhere. You are also able to use DTS:X. You are able to quick change between all the surround options with the remote, and to be honest, 360 SSM sounds the best to me in my situation. All of my main speakers are mounted in the ceiling, and thankfully there are settings during the setup that allows you to select this configuration. The center sound actually sounds like it's coming from the screen now. My small theater room has never sounded so good. I'm very impressed with this receiver. Likes: 1.) 360 SSM makes it sound like speakers are everywhere 2.) Plenty of power 3.) The on screen GUI is easy to navigate Dislikes: 1.) You have to aim the remote directly at the receiver to get it to work properly 2.) Auto calibration sets a 120hz high pass on all my speakers, and I haven't figured out how to change this yet.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Scared my kitty with the rain

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been a few years since I've had a true 5.1 setup, but my last few places didn't leave a lot of good options for true surround system. This system however is a true beast and it supports Sony's wireless rear speakers which made it a game changer for me. First and foremost, setup on this was incredibly simple if you've ever setup a receiver before. Even if you haven't the included instruction book and on screen examples will get you 90% of the way. The system automatically picked up the SA-RS3S speakers I purchased and configured them to work with the system. It also updated the firmware on the speakers and the receiver for me. I wish Sony provided more feedback on how to position the rear speakers, but a little online searching helped provide optimal placement. For those wondering, there is a difference for when you're doing a 5.1 vs a 7.1 setup. After a quick run through with the automatic room analyzer, it was off to watch some test videos. One of the Dolby tests had a rain storm going through the room. It sounded so real and immersive that my little kitty freaked out, thinking it was raining inside the house. Switching over to movies was just as amazing. On my previous receiver, I always had issues hearing the vocal track, but on this one everything was balanced perfectly. Audio from all channels came through crystal clear and I don't need subtitles to understand the dialog anymore. Considering that my listening spot is a good 14 ft from the front audio, that's really impressive. On a side note, I really commend Sony for their packaging strategy. There were no plastic baggies and all the padding was made from formed cardboard, so everything made it into the recycle bin when the receiver was setup. All in all, this is a great upgrade for your surround sound system, especially if you haven't invested in wired surround speakers yet and want to go wireless.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    The best sound system I've had so far

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been an A/V receiver and wired speaker person throughout my life. This is my first Sony receiver, and so far, I’m not disappointed. Setting it up was fairly simple. My current TV is a Sony XB-55X90J that supports HDMI 2.1 and 4k@120Hz. In addition, my TV supports EARC, which allows me to control some of the AN1000 settings through the TV menus. I am currently using 7 Sony Core series speakers in a 5.0.2 channel setup. My front speakers are the Sony SSCS3 Floor standing speakers, with the matching SSCSE Atmos enabled speakers sitting on top. My center channel is the Sony SSCS8 and my rear speakers are the Sony SSCS5. I have an open living room area in an apartment that doesn’t follow a traditional box design. While I also own the Sony SA-CS9 subwoofer, I did not use it for testing. I’ve watched a number of movies supporting a wide variety of audio formats of which I have yet to see the AN1000 fail to play properly. The sound quality is incredibly clean and precise with no real EQ tweaking needed to get crisp clean sound out of the speakers. I’ve listened to a number of musical formats with various streaming services and found the Sony to be lacking nowhere in terms of sound reproduction with everything sounding precise as the original recording, The AN1000 supports a feature that I personally haven’t come across before on an A/V receiver. It has the ability to pair Bluetooth (headphones, earbuds, etc.) to it and when enabled and connected, you can have your own private listening mode, with the volume turned up even more if you want. When Bluetooth is configured in this mode, it disables the speakers automatically. The 360 Spatial sound mapping was fairly easy to configure with the included microphone and stand. The calibration process was straightforward and mainly requires you to pick your speaker configuration before it runs. I feel that there was a noticeable difference after running this calibration for 360 spatial sound and enabling it. It adds a new depth to not just music, but to movies as well. Overall, there is nothing to complain about with the Sony STR-AN1000 as it’s a extremely capable current and next gen AV receiver, supporting practically all major formats and even 8k@60Hz video. I was looking to upgrade from my older receiver and this was just right for me. I couldn’t be more thrilled with how it sounds and performs.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 3 out of 5 stars

    Great sound, but characteristics of cheap receiver

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My speaker setup (5.1): 2 x Pioneer SP-FS52 for front left and right (6Ω, 130W) Pioneer SP-C22 for center (6Ω, 90W) 2 x Logitech Z-5500's individual speakers for rear left and right (8Ω, 69W) Pioneer SW-8MKS subwoofer (100W) I used the Sony STR-AN1000 to replace my previous AV receiver for the HDMI input upgrades because this receiver supports 8k, variable refresh rate, and auto low latency mode, whereas my old one didn't. That's the bad thing about receivers: they can sound amazing as the day you got them for years since amplifier and speaker technology haven't made dramatic advancements over the years but it's things like audio/video formats that have. The STR-AN1000 is capable of up to: -7.2 speaker setup -5.2.2 speaker setup for Dolby Atmos and DTS:X (height speakers) -5.2 wireless speaker setup (cannot add height speakers, so no Dolby Atmos when wireless speakers are used) They're compatible with Sony’s SA-RS3S & SA-RS5 wireless rear speakers and SA-SW3 & SASW5 wireless subwoofers. There are 6 HDMI inputs, but only 2 with HDMI 2.1 support, which is responsible for 8K, variable refresh rate, auto low latency mode, and reliable 4k 120Hz with HDR. So it's not exactly future-proof. I learned that the hard way when I had a receiver that had only 2 inputs with HDMI 2.0 and the other 4 were HDMI 1.4. But HDR quickly became mainstream and my receiver quickly became obsolete as I had more HDR-capable devices than I had inputs. So consider that. There are 2 HDMI outputs which allows a multi-zone setup. Also in the rear you'll find an FM antenna input, a coaxial input, 3 composite inputs, a Toslink/optical input, an, an Ethernet port, 2 wifi antennas, and a IR remote in and out ports. I've tried to make use of the IR Remote in port but never got it to work, even when using an IR repeater with an external power source. The speaker connections can be done by screw (with the standard attached red/black knobs, not actual screws) or by banana plug. Impedance is 6-16Ω. On the front panel there is a 1/4" headphone out jack, and a USB port (5V, 1A) which you can plug in USB storage to play audio media with the receiver's USB file explorer. It's not capable of playing video from USB storage. There is a 1/8" calibration mic port. There are also glaring omissions: -There is no front HDMI input. I miss this DEARLY as it is a pain to get to the back of my receiver given how heavy the receiver is and not a lot of arm room or light in my home theater stand shelf. I would use this to plug in my laptop, gaming devices that I don't use full time, and digital cameras. -There is no phono input. So if you plug in a turntable you won't be able to hear the sound as it'll be a whisper. You'll need to purchase a separate phono preamp for it. -No AM antenna input. So no AM radio. -No component video input. The STR-AN1000 sound just as amazing as my previous receiver it replaces with my 5.1 setup. But keep in mind a receiver alone won't work miracles if you don't have decent speakers. It's like having an expensive graphics card for a computer but a cheap monitor with bad viewing angles and low resolution. The graphics card can't help your monitor's deficiencies. And the STR-AN1000 can't help a bad set of speakers sound great. With my speaker setup, it was plenty loud for regular listening with the volume at 23 (out of a max of 74). At max volume, the sound was still clear and clean. Calibration was easy. The included calibration mic comes with a plastic stand, which is a whole lot better than the paper stands I've been used to with Audyssey calibration. Movies sound *incredible* with the STR-AN1000 from just 5.1 sound alone. Again, you need a decent set of speakers to unlock the receiver's potential. The rear speakers have clear presence. Unfortunately I didn't have a source with IMAX audio to test that. I also don't There is a 360 Spatial Sound Mapping (360SSM) feature expands a stereo sound signal to use all your speakers and output them in a way that sounds immersive but in many cases unrealistic. Like, when I'm watching baseball, when it switches to show the announcers in the play-by-play booth, their voices are coming from all over my speakers when they should just be in front of me. It's great for music though, and if you want that encompassing immersive sound. Be aware though, this mode is nothing like 360 Reality Audio, which offers actual discrete sound spacing. It's terrible for movies because it has no regard for realistic spacing. But 360SSM isn't supported when in Dolby or DTS mode which is what you'll typically use for movies anyway. There is a 3 month free trial coupon to a single service that offers 360 Reality Audio, with the most well known services being Amazon Music and Tidal. Spotify, YouTube Music, and Apple Music do NOT support Sony's 360 Reality Audio. I opted for Tidal with my free trial since they offer master quality audio with their service, along with 360 Reality Audio, and Dolby Atmos audio. Now THIS is where the 360 audio magic happens. I listened to both of Dua Lipa's studio albums in the 360 Reality Audio-encoded format on Tidal and they sound *amazing* particularly because you can hear the audio clearly spaced out by location. The singing is in front of me. Certain instruments to the left. Others to the right. Specific echo effects coming in from the rear. It's like surround sound with movies, but for music. The sound placement effects sound mastered with intent instead of just having sound all around you like the 360 Spatial Sound Mapping. Thanks to the 360 Reality Audio's sound spacing I'm able to hear more detail then in songs that I never heard before because they get muddled within the layers of sound in the traditional stereo format. Here's the problem: 360 Reality Audio is behind a paywall of the service's highest tier. There is no standalone offline file format for 360 Reality Audio. They're tied to specific streaming services. And there is a VERY limited catalog of 360 Reality Audio-encoded music. So it may definitively not be for you if none of your favorite artists or music are even produced in 360 Reality Audio. When my trial is up, I won't resume my subscription because there is way too little of the music I like available for it, especially with hip hop. The STR-AN1000 supports Spotify, and the 360 Reality Audio provider services- Amazon Music, nugs.net, and TIDAL but not natively. You need a device with its app to cast to the receiver to make use of the aforementioned services. It also supports Chromecast audio as well as bluetooth audio. As far as terrestrial radio goes, it only supports FM radio. It allows up to 30 presets, all of which you can rename manually. It's unable to pull radio station names from the internet despite being connected to the internet. The default names are FM 1, FM 2, and so on. Tuning to a radio station is a nightmare because you can't speed through the station numbers. When you hold down the button to find a station it will automatically stop at each and every station it finds, so you have to press and hold the button again and again until you get to the station you want. The remote itself is pretty horrible. Its line of sight is terrible with a seemingly low angle range for its IR sensor. I had to purchase an IR repeater for the first time ever so I'm able to use the remote outside of its sensor's limited range. Even then, the my IR repeater wouldn't work when I plugged it into the STR-AN1000's IR in port as per the manual. My IR repeater uses an external power source since I anticipated the receiver's IR port being passive (not active like cable set top boxes). Using an external power source still did no good. So in the end, I used the old fashioned, stick an IR emitter in front of the IR sensor method to repeat the IR signal. The problems with the remote don't end there. Volume control is also terrible. If you hold down volume up or down to quickly change volume, it will initially change the volume from 7 to 14 steps (it's inconsistent when held down) then STOP. Then resume changing the volume until you let go of the button. Why did Sony have the remote stop in the MIDDLE of changing the volume while the button is held down? It's so stupid and annoying! Because of this, sometimes I find it quicker to either rapidly tap on the volume up/down button to change the volume, or go to the volume dial in front of the receiver to quickly change the volume. Another annoying thing about this unit is that it runs warmer (at times hot) than any receiver I've ever owned, even while it's turned "off" (on standby)! And generated heat means electricity usage. And this is with a 6" height clearance in my home theater stand. You'll definitely need the clearance because if you don't, considering how warm it gets, you may end up damaging it over time without proper ventilation. As good as the STR-AN1000 sounds, it's not competitively priced for what it's lacking. My old receiver sounded just as great with a lot of the same features, such a Chromecast audio, and some that the STR-AN1000 is missing like phono, and a front HDMI aux input for nearly half the price. It just didn't have the HDMI 2.1 support. Unless you're sold on Sony's 360 spatial sound mapping and their 360 Reality Audio format, you're better off with another receiver that has the features that the STR-AN1000 has AND lacks while still sounding just as good.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad receiver and return policy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the outputs doesn’t work and best buy’s return policy sucks

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sony an1000

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It sounds like a tin can not at all worth the money I payed

    No, I would not recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    This is my hub for everything sound in my house!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love the Sony STR-AN1000. I was using a 5.1 setup in my living room and this unit has allowed me to expand to 7.1 (going to add the second subwoofer soon) by adding surround back speakers. Just the addition of these two back speakers has definitely added an additional dimension! Out of the box, and the unit is sleek with 2 knobs, several buttons, a headphone jack, calibration mic jack, and a usb port. Included is a remote with batteries, the calibration microphone, and the FM antenna wire. You provide any necessary speaker wires, hdmi cables, digital audio cable (if necessary), mono cable, and LAN if not using wifi. I use wireless speakers for my surround and wired speakers for my front and center channels. I basically followed the diagram in the manual for a general 7.1 setup. When everything was ready, I did what the directions said and tried to move any obstacles in the line of sight between any speakers and the microphone. I went through the auto-calibration steps and was ready to go! It really is a painless process! I am basically using this unit as a hub for all sound in my living space. Our TV, gaming console, cable box, dvd player, and cd player are all routed through it. I am very happy that it has an FM tuner as I love to listen to radio at home sometimes. For the first test, I put in Star Wars Revenge of the Sith. The fight scene at the beginning is full of sound layered thoroughout in the background. At first, it did not sound spectacular until I pushed the movie button on the remote control and WOW, I was blown away. It was like watching the movie for the first time! The sound was incredible. I could feel the battle all around me. I was definitely impressed. For music, I like to use the 3D spatial mapping! It immerses you in the music and you feel it all around you. For gaming, my son loves to use the surround sound when playing with his PSVR he says it makes the games so much more enjoyable when the sound is so immersive. I highly recommend this unit to anyone. It is affordable and the amount of technology built within is impressive. Bravo to Sony!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Impressed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After lots of research I landed on this Sony to replace our 10 year old Yamaha mid-range receiver. It’s a night and day difference. Sound quality is so much better when watching movies. I thought I would need to upgrade my 10 year old speakers too but they came alive with this new Sony receiver. Voice is so much clearer too. The on screen menu is also very nice and modern looking. The automatic calibration was easy. The controller is small but functional enough for me. My old Yamaha controller had way too many buttons on it that I never used so I prefer the simpler controller. Highly recommend the Sony STR-AN1000.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great, works as expected. powers on, remote works, its a receiver, that pumps out good sound and video to my tv and projector.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lamp, We're glad that you are enjoying your new receiver. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Works as Expected

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works as expected. Good quality. We needed to replace our receiver after it was hit by a surge through the cable, and this was as close as we could get to the original

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Keeping my Sony STR-DN1080

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Own the Sony STR-DN1080 and have for a few years. It powers my bedroom HT system and so far has been a far superior unit for me than the Pioneer VSXLX101 and the Marantz SR7015 (at a considerably higher price). Center channel clarity and Atmos surround effects are really clear and pleasantly directional with the Sony. The Pioneer was acceptable but not as forward, and for some reason the Marantz was horrific (and I have a Marantz AV7706 in my main HT and it is magnificent. Researched this unit and seemed to come up a bit short compared to the 1080 everywhere I read. Will be keeping the 1080 for a while more. It has proven to be one of those gems in the rough that may not grace our paths for some time to come.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    too much for too little

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this item is very glitchy and often does not do what it should do. It often loses connection to the audio system and sometimes dos not turn off needing to unplug the unit to power down and reset. very annoying. It is paired with a Sony 65" OLED TV you would think the system would be carefree but it is way too complicated and the remote control buttons are too small to use easily

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Way better than STR-DH790

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony finaly did it, and they did it well. The 360 mapping is a thing of wonder! I can finally hear dialogue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound track

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best receiver and sound bar we bought at best buy! Excellent choice and highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great reciever

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic receiver for the price. Sounds is Amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DouglasK, We're glad that you like the audio quality of your receiver. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Nice receiver.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice receiver. Does everything i need it to. Recommended.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Transceiver

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not getting to only use Comcast remote, still need to use transceiver remote at times

    I would recommend this to a friend