Customer Ratings & Reviews

Very nice equipment. Bought this to replaced old receiver.

One star is way too much. Bought the AN 1000 and Sony - SA -RS5 Wireless Rear Speakers because of wiring problems to the surrounds (very high ceiling in a large room). Initial setup took about 2 hours to work through the menus but got everything working. Went back to BB several weeks later and bought the wireless sub-woofer. In trying to get that to work my surrounds and center speaker STOPPED working. Nothing I could do the change that so I called Sony "customer service". Spent about 3 hours over 2 or so calls with "level 1" support and they couldn't get the surrounds nor the sub working. Elevated to "level 2 support" - spent several hours with them before it elevated to "level 2.5". After several phone calls over a number of hours (I figure I spent between 9 and 10 hours total on the phone with them). They said I needed to ship it out for diagnostic testing. Didn't like the idea because anything can happen in shipping but figured since they requested it I wouldn't have any problems. WRONG but I'll get to that in a minute. Unit checked fine and was shipped back to me just fine. 2.5 still couldn't get the stuff working. Said it must be the surrounds so I should send those out for a diagnostic. They sent me a shipping label. Sent them out. They came back about a week later. In the meantime, because I was still able to return the sub for a full refund I did so. Without the Bluetooth sub-woofer everything worked fine. Weird. And Sony never figured out why. I was just an accident I got it to work without giving up. BUT. One of the surrounds was damaged in shipping. I reported it to Luis in 2.5 whom I'd been working with. He surmised they might have to replace the pair instead of just the one. About 5 days later I got an email requesting photos of my TV??? I ignored it because the TV had nothing to do with it. A bit less than a week goes by and I heard nothing, so I called Sony. After a bit of a wait, they said to send them 2 photos - one of the entire speaker set up and a close up of the damage. I did so. The next day or the day after they sent me an email requesting photos of the package I shipped them in. Front, back, sides, bottom, packing materials inside. Of course, by now I'd thrown out the box, which was the original package I'd bought them in (I must say the packaging was very sturdy) but I could already see where this was going. I got a note the next day that without those photos there was nothing more they could do. Discussions with 1.0, 2.0 and 2.5 (could never get Luis back on the line) yielded nothing so one last time I was sent up to Sony Customer Relations (terribly named). They said that the group that said they were done with me had final say. Sorry. I had spoken with the manager at our local Best Buy by about this and he asked me to bring in the speakers for a look\see which I did. BEST BUY, WITH NO RESPONSIBILY FOR THE DAMAGE WHATSOEVER, REPLACED THE PAIR FOR ME. Amazing for BB to do that! Way above there cll to duty. I would still like to add a subwoofer but am a bit nervous to do so unless it's hard-wired and someone else's product OTHER THAN SONY. I WILL NEVER IN MY LIFE BY ANOTHER SONY PRODUCT AND WILL RELATE THIS EXPERIENCE TO ANYONE WHO'LL LISTEN! (Told a friend all this, he laughed and said they did the same to him almost 10 yrs prior.) All this over a speaker they have made in China that, by my estimate costs Sony maybe $80 -$100. I shipped the speaks at their request, with their label to the facility they used for diagnostics, in the original packing and this is what I got. What would have happened if the receiver had been damaged. Last note. At the end of all this I was able to inspect an original Sony carton because of BB’s replacement. Very heavy material. Looked to be almost impossible to puncture. Maybe someone dropped it or some other way did the damage, not the shipper? And BTW, I had asked Sony for some proof they received it damaged because who could say it could only have been damaged going to them instead of coming back? Crickets. They could care less. BUYER BEWARE!

After much contemplation between the Denon X3800H and the Sony 3000ES, I stumbled upon the Sony AN1000 receiver at Best Buy, a tempting open-box deal. Despite knowing it might not meet all my needs, I hoped for a worthwhile upgrade. Unfortunately, it fell short. The sound, while passable, lacked the richness I expected, paling in comparison to my older Denon. But that wasn't the deal-breaker. Attempting to explore Sony's new 360 Reality Audio, I played "Spider-Man: Across The Spider-Verse," initially impressed. However, upon returning to the Apple TV menu, chaos ensued. The audio lagged and emitted an unsettling airy noise reminiscent of blowing into a fist. Even worse, testing it on streaming platforms like Twitch and YouTube was a flat-out disaster. The 360 Reality Audio sounded abysmal, making me appreciate the sound of silence. Switching back to DTS: X, relief washed over me as the audio returned to its former glory. Yet, the sluggish performance, delayed HDMI inputs, and the caveat of avoiding 360 Reality Audio left me unimpressed. In comparison, I believe Denon would offer a superior experience. With a heavy heart, I reluctantly grant the AN1000 three stars, acknowledging its mediocrity—only salvageable at a bargain price, provided you steer clear of 360 Reality Audio.

Three problems with this new unit. Popping/Snapping sound on switching between streaming channels or selections within channels -irritating. Could not get Zone 2 or 3 operational - ambiguous directions or were just too dumb to figure it out. Labels on the front are illegible without using a flashlight.

Great AVR from trusted brand Sony very stylish with all cool features with stunning sound

i gpt this fpr my definitive technology dm 70 speakers and the quality and features are amazong

Perfectly compatible with our Sony TV and Bose 5.2 speaker system. I thought the atomic explosion in Oppenheimer occurred in our house! This receiver was a replacement of an aging Sony receiver.

Liked it very much, but i am an onkyo guy. Can't go wrong with the sony.

When wanting the best quality sound for your favorite genre of music to feeling the movies waves through you this is the item for you. I am extremely impressed with the sound quality.

I started with a 2.1 added a center now im in a 5.1 and i know i will finish with a 7.1 this receiver has scale up magically. Games movies and music is so clean so full!

The price is off the charts expensive, but should pay for itself in long run. I specifically purchased this to run my PS5 through it and, boy, does it come through with flying colors.

Awesome sound. Very impressed. Glad I made purchase.

USING A 7.1 SPEAKER SETUP, THE SOUND IS AMAZING FROM ALL THE SOURCES THAT ARE INPUT.

It’s a great receiver, runs all my 5.2 speakers with clarity…. With the Sony app you can stream Amazon music with easy…. But I maybe having good luck since all my components is Sony(85in tv,dvd player, PlayStation,an record player

This replaced my ~7 year old Onkyo. For the price point, this is an incredible home receiver for music and movies. Crisp sound, great bass with my Hsu subwoofer. I also bought the Sony SA-RS3S Wireless Rear Speakers. Easy setup.

I bought this reciever open box. Its basically brand new. Its an awesome product and im super happy with it. Best Buys open box items are the best deal out of any other box store for pricing.

This receiver is clearer and has more features to utilize the 5.1 speaker system at home. I really like the surround 360 for listening to regular stereo content.

Nice Receiver. Sounds great, good features and has plenty of power to drive my 5.1 speaker set up.

Replaced an Onkyo that died. Didn't have a clean way to add the Atmos speakers. Purchased the Sony SA-RS5 to go with it. The setup was easy and we are very happy with the sound.

Nice product. Easy to use. Hooked up seamlessly to my existing components.