Customer Ratings & Reviews
- Model:
- STRAN1000
- SKU:
- 10147082
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
Sony receiver with an incomplete Best Buy installa
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony receiver does not function properly. The zone 3 was not installed properly by the best but installer and does not function at all. Even though the Sony is supposed to have twice as many watts as the 10 year old Yamaha it replaced it has no volume comparatively and very poor sound quality. This may be due to the incomplete setup done by the Best Buy installer
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RonaldcA, thank you for reaching out. We recommend reaching out to Best Buy and recheck all connections and wiring to make sure the product is set up correctly. Should you need further assistance,do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Time will tell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t set it up yet. I need new, expensive cables
I would recommend this to a friendBroke after a few months, Take a hard pass on this
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’d give this zero stars if possible. Spent almost $1k on this piece of crap. Bought on 21 August 2024. It stopped working in January. Been on my other half for MONTHS to take care of it. Guess who didn’t take care of it. Finally decided to do it myself even though I know nothing about these things. Alas, the 1 year warranty expired 2 days ago.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your experience, CarrieC.
We are so sorry to hear about the issues you've been having with your STRAN1000 receiver and for the frustration this has caused. This is certainly not the quality or reliability we aim to deliver, and we understand how disappointing it is to have a product stop working so soon after purchase.
We want to help you get this resolved. While the one-year warranty has just expired, we still recommend contacting our support team directly. They are best equipped to troubleshoot the issue and can explore potential options for you. Please visit this link to connect with them: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht
Thank you again for your valuable feedback and for being a Sony customer.
Best regards, Gus, Sony Social Media Team
Did not work with my home entertainment system.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit did not work for me. Not strong enough to power my 4 speaker surround sound system. Max volume not loud enough on some streaming channels and even Serius XM music through Dish. I was told by Sony that this is the maximum power I could get from this unit. Best Buy specialist suggested a Denon model.
No, I would not recommend this to a friendUnhappy Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hello.. i am somewhat disappointed in the receiver.. not up to the Sony standards i am use to a long time Sony supporter.
No, I would not recommend this to a friendNot Sonos friendly
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I looked to add more hdmi ports to my home theater setup. Already committed to Sonos and love their ecosystem i saw that this receiver said "works with sonos". This is factually accurate but not as you would rhink. My TV was connected via eArc to the receiver and there was no arc passthrough to send on through to my Sonos Arc soundbar and put to the sub and two sonos ones. This led me to return the item. Even the rep said oh yeah that will work because of the statement on the box. I get receivers arent normally meant to be used in this manner but theirbclaim is misleading. Why would I use my phone to connect to the receiver through my network andbthen push sound out to my soundbar. I couldbsimply use the Sonos app to send audio to any sonos room or device directly. Theor claim os pointless and i cant in good conscience recommend this product for this reason alone. Other rhan that ot would seem it os overloaded with cool features but unless you have the sony speaker ecosystem i would avoid this devoce.
No, I would not recommend this to a friendWorst Purchase I have ever made!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like how it sounds. It makes a constant hissing sound. It doesn't work well with my Sony TV (one of the reasons why I bought this receiver is because I thought it would work well with Sony brand TVs). Because of Best Buy's stupid 14 day return policy I can't return this receiver. I will never shop at Best Buy again!
No, I would not recommend this to a friendNOT GOOD OUTCOME
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unit did NOT work when installed. Had to return. Technician charged $200 to determine unit was INOPERABLE. Upon return to Best Buy, they wouldn’t refund. THEY ISSUED A CREDIT ONLY. BEST BUY NOW WORST BUY.
No, I would not recommend this to a friendHorrible experience
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review is not for the receiver as i could not even test it out. Ordered as an open box excellent item from best buy . When i received the box from ups i heard rattling. Upon opening i discovered the receiver was put in the box upside down with all accessories and a thin piece of styrofoam tossed on top. The antennas were broken off and random pieces of plastic were floating around. This looked like they had a toddler pack the receiver for shipping.
No, I would not recommend this to a friendPersistent Issues with Sony Receivers from Best Bu
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From the very beginning, the Sony receiver had noise in the speakers. I reached out to Sony support, and they told me I had to send it to New York for repair. The return period at Best Buy was only a month and I missed it. This is the second time I've bought a Sony receiver at Best Buy and both were defective.
No, I would not recommend this to a friendHorifically buggy and poor set-up
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just spent over eight hours trying to get this set up - including over twobhours with Soby tech support — and it is still not working. Evidebtly Sony TV’s don’t recognize video signals from Sony AV receivers because the signal might be pirated. And the apeaker calibration is wildly inconsistent and contradictory. Beyond ridiculous!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dude123, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your new Sony unit. We'd like to review your file to best assist you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number:
~Earl
Won't support streaming apps like YouTube
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My 3 year old Denon blew out. Replaced with this Sony. I have my PS5 and AppleTV connected to TV and then the receiver is connected to the receiver via ARC. I don't know why but even though Netflix, Disney+, and such work, the streamers (YouTube, Hulu, etc) don't have audio. Tried for about 4 hours with all kinds of resets and different cable configurations and signal configurations. Just not working. VERY disappointed. Going to exchange for a Denon tomorrow. If anyone is aware of this issue and how to fix I would be SO much appreciative if anyone could post something about it here.
No, I would not recommend this to a friendOpen Box Receiver.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor Packaging, the Wifi Antenas were broken and no remote control. Customer service great help was "please contact Sony".
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JoseluisR,
Thank you for considering Sony products.
We deeply apologize for the inconvenience you've encountered with the packaging, the broken Wi-Fi antennas, and the missing remote control. If you haven't done so already, we highly recommend contacting the Sony support team for help with the missing accessories and the antenna. Your feedback about the STRAN1000 is incredibly important to us, and we will take it into account as we strive to enhance our products and services.
For information on how to contact the Sony support team for assistance, please visit the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht
Best regards,
-Fred
No built in support for UPNP/DLNA
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No built in support for UPNP/DLNA, even though manual says otherwise. Turning the receiver on produces super loud click sound likely due to cheap relay.
No, I would not recommend this to a friendBetter off getting the Denon AVR- S970
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Receiver had several issues out of the box. Returned it and upgraded to the Denon AVR-S970. No problems at all with the Denon and you can get it for the same price with the BB plus membership.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisW, We are sorry to hear that you were experiencing issues with the STRAN1000 and had to return the unit. We appreciate your feedback and we hope that you consider Sony again in your future purchases.
Regards,
Carl
bull
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ARC/ERAC port went out on me a little after a year and I paid 749 at that time Sony got me on this one Best Buy charge me 80$ to have it sent out to see if they could fix it they didn't
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi notime,
We truly apologize for the inconvenience you're facing with the ARC/EARC feature of your Sony STR-AN1000. This is not the experience we aim to provide, and we are committed to resolving the issue. To assist you effectively, could you please share more details about the problems you're encountering, as well as information about your setup? This will help us better understand the situation and find the best solution for you.
Please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with your Sony device:
Thank you for your patience, and we look forward to improving your experience!
Sincerely,
Maria
Bad center channel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes for this, but I got one out of the box that was no good. Center channel did not work at all. Very frustrating to pull it all apart and return it for a pioneer elite
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HauntedDude, We are sorry to hear that you are experiencing issues with your Sony STRAN1000. If you still have the receiver, we would like to get in touch with you to troubleshoot the issue and make this a better experience for you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This receiver is absolutely garbage. Please don’t even buy it. It was a waste of money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello KailsumiC,
Thank you for considering Sony products.
We sincerely apologize for any inconvenience caused by the STR-AN1000. This is certainly not the level of quality we strive for, and we are committed to addressing your concerns.
To help us better understand your situation and determine how we can assist you most effectively, please contact us via email at socialsupport@am.sony.com. We would appreciate it if you could include the following information in your message:
- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you for your patience, and we look forward to assisting you further.
Best regards,
-Fred
Mistakes
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn’t work. I had to return and bought a Denon.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bsaff,
Thanks for sharing your thoughts on the STRAN1000. We're certainly sorry to hear that your experience with them wasn't what you'd hoped for, and we truly appreciate you taking the time to provide such valuable feedback. Rest assured, your comments are being shared directly with our dedicated Sony team as we're always looking for ways to refine and enhance our products.
Thank you for considering Sony products, we hope you have a nice day.
-DiegoV
Poor Quality from Sony.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned my Sony since Nov 17, 2023 my unit makes loud thumping sound when it is turned on. I just lost the ability to use my hdmi because the unit is defective. I hoped it would have made it at least a year
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JeffreyF, we're sorry to hear that you have issues with loud thumping sound and HDMI on your Sony unit. Please make sure your receiver has the latest software installed by following this link:
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-an1000/downloads
If you feel like the noise is severe, Please check that the speakers and device are connected securely. Please make sure that the connecting cables are not near a transformer or motor. You can follow this link for more information:
https://helpguide.sony.net/ha/strtaan10/v1/en/contents/TP1000544677.html?search=noise%20
You can find this link helpful in troubleshooting HDMI issues:
https://www.sony.com/electronics/support/articles/00281502?utm_source
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl