Customer Ratings & Reviews

Excellent receiver, A80K & X800M2 goes great with it

Nice receiver. little confusing re: zones. Good volume control

Very nice product and knowledgeable people with great customer service

Top notch receiver has all the features I was looking for.

Worked well and enjoyed. Only one major issue which support and I couldn't overcome. Unit kept coming on. Disabled CEC and switched outlets. We even left it by itself plugged into it's own outlet with nothing connected and it continued to click as if was turning on. This was a deal breaker as it's in a family members bedroom. My old Harmon-Kardon never had this issue. Other than this issue ( unsure if I got a bad one or ? ) It was a good receiver. Other reviews did notice a little tinny and mostly was at lower levels. I only had for a week due to return policy of 14 days. Didn't give you much time to work out the bugs if they pop up.

Bought this receiver to go with are prewire installed speakers

Haven’t set it up yet. I need new, expensive cables

The Sony receiver does not function properly. The zone 3 was not installed properly by the best but installer and does not function at all. Even though the Sony is supposed to have twice as many watts as the 10 year old Yamaha it replaced it has no volume comparatively and very poor sound quality. This may be due to the incomplete setup done by the Best Buy installer

This unit did not work for me. Not strong enough to power my 4 speaker surround sound system. Max volume not loud enough on some streaming channels and even Serius XM music through Dish. I was told by Sony that this is the maximum power I could get from this unit. Best Buy specialist suggested a Denon model.

I’d give this zero stars if possible. Spent almost $1k on this piece of crap. Bought on 21 August 2024. It stopped working in January. Been on my other half for MONTHS to take care of it. Guess who didn’t take care of it. Finally decided to do it myself even though I know nothing about these things. Alas, the 1 year warranty expired 2 days ago.

Hello.. i am somewhat disappointed in the receiver.. not up to the Sony standards i am use to a long time Sony supporter.

I looked to add more hdmi ports to my home theater setup. Already committed to Sonos and love their ecosystem i saw that this receiver said "works with sonos". This is factually accurate but not as you would rhink. My TV was connected via eArc to the receiver and there was no arc passthrough to send on through to my Sonos Arc soundbar and put to the sub and two sonos ones. This led me to return the item. Even the rep said oh yeah that will work because of the statement on the box. I get receivers arent normally meant to be used in this manner but theirbclaim is misleading. Why would I use my phone to connect to the receiver through my network andbthen push sound out to my soundbar. I couldbsimply use the Sonos app to send audio to any sonos room or device directly. Theor claim os pointless and i cant in good conscience recommend this product for this reason alone. Other rhan that ot would seem it os overloaded with cool features but unless you have the sony speaker ecosystem i would avoid this devoce.

I don't like how it sounds. It makes a constant hissing sound. It doesn't work well with my Sony TV (one of the reasons why I bought this receiver is because I thought it would work well with Sony brand TVs). Because of Best Buy's stupid 14 day return policy I can't return this receiver. I will never shop at Best Buy again!

Unit did NOT work when installed. Had to return. Technician charged $200 to determine unit was INOPERABLE. Upon return to Best Buy, they wouldn’t refund. THEY ISSUED A CREDIT ONLY. BEST BUY NOW WORST BUY.

This review is not for the receiver as i could not even test it out. Ordered as an open box excellent item from best buy . When i received the box from ups i heard rattling. Upon opening i discovered the receiver was put in the box upside down with all accessories and a thin piece of styrofoam tossed on top. The antennas were broken off and random pieces of plastic were floating around. This looked like they had a toddler pack the receiver for shipping.

From the very beginning, the Sony receiver had noise in the speakers. I reached out to Sony support, and they told me I had to send it to New York for repair. The return period at Best Buy was only a month and I missed it. This is the second time I've bought a Sony receiver at Best Buy and both were defective.

Just spent over eight hours trying to get this set up - including over twobhours with Soby tech support — and it is still not working. Evidebtly Sony TV’s don’t recognize video signals from Sony AV receivers because the signal might be pirated. And the apeaker calibration is wildly inconsistent and contradictory. Beyond ridiculous!

My 3 year old Denon blew out. Replaced with this Sony. I have my PS5 and AppleTV connected to TV and then the receiver is connected to the receiver via ARC. I don't know why but even though Netflix, Disney+, and such work, the streamers (YouTube, Hulu, etc) don't have audio. Tried for about 4 hours with all kinds of resets and different cable configurations and signal configurations. Just not working. VERY disappointed. Going to exchange for a Denon tomorrow. If anyone is aware of this issue and how to fix I would be SO much appreciative if anyone could post something about it here.

My speaker setup (5.1): 2 x Pioneer SP-FS52 for front left and right (6Ω, 130W) Pioneer SP-C22 for center (6Ω, 90W) 2 x Logitech Z-5500's individual speakers for rear left and right (8Ω, 69W) Pioneer SW-8MKS subwoofer (100W) I used the Sony STR-AN1000 to replace my previous AV receiver for the HDMI input upgrades because this receiver supports 8k, variable refresh rate, and auto low latency mode, whereas my old one didn't. That's the bad thing about receivers: they can sound amazing as the day you got them for years since amplifier and speaker technology haven't made dramatic advancements over the years but it's things like audio/video formats that have. The STR-AN1000 is capable of up to: -7.2 speaker setup -5.2.2 speaker setup for Dolby Atmos and DTS:X (height speakers) -5.2 wireless speaker setup (cannot add height speakers, so no Dolby Atmos when wireless speakers are used) They're compatible with Sony’s SA-RS3S & SA-RS5 wireless rear speakers and SA-SW3 & SASW5 wireless subwoofers. There are 6 HDMI inputs, but only 2 with HDMI 2.1 support, which is responsible for 8K, variable refresh rate, auto low latency mode, and reliable 4k 120Hz with HDR. So it's not exactly future-proof. I learned that the hard way when I had a receiver that had only 2 inputs with HDMI 2.0 and the other 4 were HDMI 1.4. But HDR quickly became mainstream and my receiver quickly became obsolete as I had more HDR-capable devices than I had inputs. So consider that. There are 2 HDMI outputs which allows a multi-zone setup. Also in the rear you'll find an FM antenna input, a coaxial input, 3 composite inputs, a Toslink/optical input, an, an Ethernet port, 2 wifi antennas, and a IR remote in and out ports. I've tried to make use of the IR Remote in port but never got it to work, even when using an IR repeater with an external power source. The speaker connections can be done by screw (with the standard attached red/black knobs, not actual screws) or by banana plug. Impedance is 6-16Ω. On the front panel there is a 1/4" headphone out jack, and a USB port (5V, 1A) which you can plug in USB storage to play audio media with the receiver's USB file explorer. It's not capable of playing video from USB storage. There is a 1/8" calibration mic port. There are also glaring omissions: -There is no front HDMI input. I miss this DEARLY as it is a pain to get to the back of my receiver given how heavy the receiver is and not a lot of arm room or light in my home theater stand shelf. I would use this to plug in my laptop, gaming devices that I don't use full time, and digital cameras. -There is no phono input. So if you plug in a turntable you won't be able to hear the sound as it'll be a whisper. You'll need to purchase a separate phono preamp for it. -No AM antenna input. So no AM radio. -No component video input. The STR-AN1000 sound just as amazing as my previous receiver it replaces with my 5.1 setup. But keep in mind a receiver alone won't work miracles if you don't have decent speakers. It's like having an expensive graphics card for a computer but a cheap monitor with bad viewing angles and low resolution. The graphics card can't help your monitor's deficiencies. And the STR-AN1000 can't help a bad set of speakers sound great. With my speaker setup, it was plenty loud for regular listening with the volume at 23 (out of a max of 74). At max volume, the sound was still clear and clean. Calibration was easy. The included calibration mic comes with a plastic stand, which is a whole lot better than the paper stands I've been used to with Audyssey calibration. Movies sound *incredible* with the STR-AN1000 from just 5.1 sound alone. Again, you need a decent set of speakers to unlock the receiver's potential. The rear speakers have clear presence. Unfortunately I didn't have a source with IMAX audio to test that. I also don't There is a 360 Spatial Sound Mapping (360SSM) feature expands a stereo sound signal to use all your speakers and output them in a way that sounds immersive but in many cases unrealistic. Like, when I'm watching baseball, when it switches to show the announcers in the play-by-play booth, their voices are coming from all over my speakers when they should just be in front of me. It's great for music though, and if you want that encompassing immersive sound. Be aware though, this mode is nothing like 360 Reality Audio, which offers actual discrete sound spacing. It's terrible for movies because it has no regard for realistic spacing. But 360SSM isn't supported when in Dolby or DTS mode which is what you'll typically use for movies anyway. There is a 3 month free trial coupon to a single service that offers 360 Reality Audio, with the most well known services being Amazon Music and Tidal. Spotify, YouTube Music, and Apple Music do NOT support Sony's 360 Reality Audio. I opted for Tidal with my free trial since they offer master quality audio with their service, along with 360 Reality Audio, and Dolby Atmos audio. Now THIS is where the 360 audio magic happens. I listened to both of Dua Lipa's studio albums in the 360 Reality Audio-encoded format on Tidal and they sound *amazing* particularly because you can hear the audio clearly spaced out by location. The singing is in front of me. Certain instruments to the left. Others to the right. Specific echo effects coming in from the rear. It's like surround sound with movies, but for music. The sound placement effects sound mastered with intent instead of just having sound all around you like the 360 Spatial Sound Mapping. Thanks to the 360 Reality Audio's sound spacing I'm able to hear more detail then in songs that I never heard before because they get muddled within the layers of sound in the traditional stereo format. Here's the problem: 360 Reality Audio is behind a paywall of the service's highest tier. There is no standalone offline file format for 360 Reality Audio. They're tied to specific streaming services. And there is a VERY limited catalog of 360 Reality Audio-encoded music. So it may definitively not be for you if none of your favorite artists or music are even produced in 360 Reality Audio. When my trial is up, I won't resume my subscription because there is way too little of the music I like available for it, especially with hip hop. The STR-AN1000 supports Spotify, and the 360 Reality Audio provider services- Amazon Music, nugs.net, and TIDAL but not natively. You need a device with its app to cast to the receiver to make use of the aforementioned services. It also supports Chromecast audio as well as bluetooth audio. As far as terrestrial radio goes, it only supports FM radio. It allows up to 30 presets, all of which you can rename manually. It's unable to pull radio station names from the internet despite being connected to the internet. The default names are FM 1, FM 2, and so on. Tuning to a radio station is a nightmare because you can't speed through the station numbers. When you hold down the button to find a station it will automatically stop at each and every station it finds, so you have to press and hold the button again and again until you get to the station you want. The remote itself is pretty horrible. Its line of sight is terrible with a seemingly low angle range for its IR sensor. I had to purchase an IR repeater for the first time ever so I'm able to use the remote outside of its sensor's limited range. Even then, the my IR repeater wouldn't work when I plugged it into the STR-AN1000's IR in port as per the manual. My IR repeater uses an external power source since I anticipated the receiver's IR port being passive (not active like cable set top boxes). Using an external power source still did no good. So in the end, I used the old fashioned, stick an IR emitter in front of the IR sensor method to repeat the IR signal. The problems with the remote don't end there. Volume control is also terrible. If you hold down volume up or down to quickly change volume, it will initially change the volume from 7 to 14 steps (it's inconsistent when held down) then STOP. Then resume changing the volume until you let go of the button. Why did Sony have the remote stop in the MIDDLE of changing the volume while the button is held down? It's so stupid and annoying! Because of this, sometimes I find it quicker to either rapidly tap on the volume up/down button to change the volume, or go to the volume dial in front of the receiver to quickly change the volume. Another annoying thing about this unit is that it runs warmer (at times hot) than any receiver I've ever owned, even while it's turned "off" (on standby)! And generated heat means electricity usage. And this is with a 6" height clearance in my home theater stand. You'll definitely need the clearance because if you don't, considering how warm it gets, you may end up damaging it over time without proper ventilation. As good as the STR-AN1000 sounds, it's not competitively priced for what it's lacking. My old receiver sounded just as great with a lot of the same features, such a Chromecast audio, and some that the STR-AN1000 is missing like phono, and a front HDMI aux input for nearly half the price. It just didn't have the HDMI 2.1 support. Unless you're sold on Sony's 360 spatial sound mapping and their 360 Reality Audio format, you're better off with another receiver that has the features that the STR-AN1000 has AND lacks while still sounding just as good.

No built in support for UPNP/DLNA, even though manual says otherwise. Turning the receiver on produces super loud click sound likely due to cheap relay.