Customer Ratings & Reviews

This Sony receiver is awesome and is better than the Denon that it replaced. Great for the price point.

This was a replacement for my first Sony receiver that lasted about 15 years. Very easy setup for what I need at a reasonable price.

Nice product. Easy to use. Hooked up seamlessly to my existing components.

Good upgrade. Got it on sale and I’m very happy with the performance. It supports 4k at 120hz

Great costumer service, very friendly, i had no problems getting someone to help me

Goodbye good inputs that the new edition one so has more multifunction

Read and watched quite a lot about this model. I’m glad I made the purchase. It’s my 2nd Sony receiver in 15 years so I have zero to complain about.

Extremely recommended, works perfectly with my home theater system

I bought this reciever open box. Its basically brand new. Its an awesome product and im super happy with it. Best Buys open box items are the best deal out of any other box store for pricing.

Great receiver for the price. Even helped my picture quality improve. Been years since i upgraded. Set up was easy. Love the microphone speaker setup.

This receiver is difficult to set up but compensates with excellent performance. Sound is clean, crystiline highs, good bass response. A very good mid-fi receiver. Recommended!

Great value. This replaced a brand new Onkyo that crapped out after 60 days. Sound for voices is good not great, but that’s the only complaint this far.

Sounds good, enough power for most. Included room calibration is a step up. The 3D spatial surround audio is awesome, its legit!

Great so far! My previous A/V receiver was over 10yrs old and it was time to upgrade. This one checked all the boxes. Great sound and features. Love it so far.

POWERFUL ,UNIQICE SOUND, NOT TO BIG FOR MY ENTERTAMENT CENTER ,ATOMOS IS AWESOME, SONY MAKE THE BEST SURROUND SOUNDS BY FAR AS WELL AS TELEVISIONS

One star is way too much. Bought the AN 1000 and Sony - SA -RS5 Wireless Rear Speakers because of wiring problems to the surrounds (very high ceiling in a large room). Initial setup took about 2 hours to work through the menus but got everything working. Went back to BB several weeks later and bought the wireless sub-woofer. In trying to get that to work my surrounds and center speaker STOPPED working. Nothing I could do the change that so I called Sony "customer service". Spent about 3 hours over 2 or so calls with "level 1" support and they couldn't get the surrounds nor the sub working. Elevated to "level 2 support" - spent several hours with them before it elevated to "level 2.5". After several phone calls over a number of hours (I figure I spent between 9 and 10 hours total on the phone with them). They said I needed to ship it out for diagnostic testing. Didn't like the idea because anything can happen in shipping but figured since they requested it I wouldn't have any problems. WRONG but I'll get to that in a minute. Unit checked fine and was shipped back to me just fine. 2.5 still couldn't get the stuff working. Said it must be the surrounds so I should send those out for a diagnostic. They sent me a shipping label. Sent them out. They came back about a week later. In the meantime, because I was still able to return the sub for a full refund I did so. Without the Bluetooth sub-woofer everything worked fine. Weird. And Sony never figured out why. I was just an accident I got it to work without giving up. BUT. One of the surrounds was damaged in shipping. I reported it to Luis in 2.5 whom I'd been working with. He surmised they might have to replace the pair instead of just the one. About 5 days later I got an email requesting photos of my TV??? I ignored it because the TV had nothing to do with it. A bit less than a week goes by and I heard nothing, so I called Sony. After a bit of a wait, they said to send them 2 photos - one of the entire speaker set up and a close up of the damage. I did so. The next day or the day after they sent me an email requesting photos of the package I shipped them in. Front, back, sides, bottom, packing materials inside. Of course, by now I'd thrown out the box, which was the original package I'd bought them in (I must say the packaging was very sturdy) but I could already see where this was going. I got a note the next day that without those photos there was nothing more they could do. Discussions with 1.0, 2.0 and 2.5 (could never get Luis back on the line) yielded nothing so one last time I was sent up to Sony Customer Relations (terribly named). They said that the group that said they were done with me had final say. Sorry. I had spoken with the manager at our local Best Buy by about this and he asked me to bring in the speakers for a look\see which I did. BEST BUY, WITH NO RESPONSIBILY FOR THE DAMAGE WHATSOEVER, REPLACED THE PAIR FOR ME. Amazing for BB to do that! Way above there cll to duty. I would still like to add a subwoofer but am a bit nervous to do so unless it's hard-wired and someone else's product OTHER THAN SONY. I WILL NEVER IN MY LIFE BY ANOTHER SONY PRODUCT AND WILL RELATE THIS EXPERIENCE TO ANYONE WHO'LL LISTEN! (Told a friend all this, he laughed and said they did the same to him almost 10 yrs prior.) All this over a speaker they have made in China that, by my estimate costs Sony maybe $80 -$100. I shipped the speaks at their request, with their label to the facility they used for diagnostics, in the original packing and this is what I got. What would have happened if the receiver had been damaged. Last note. At the end of all this I was able to inspect an original Sony carton because of BB’s replacement. Very heavy material. Looked to be almost impossible to puncture. Maybe someone dropped it or some other way did the damage, not the shipper? And BTW, I had asked Sony for some proof they received it damaged because who could say it could only have been damaged going to them instead of coming back? Crickets. They could care less. BUYER BEWARE!

This receiver is easy to use and has so many different fetchers you can spend all day enjoying the levels of sound.

Very nice equipment. Bought this to replaced old receiver.

Works really well with my new Sony OLED TV as well as the rest of my entertainment center.

Liked it very much, but i am an onkyo guy. Can't go wrong with the sony.